Quality Inn South Bend near Notre Dame

AC was under powered so the room barely was able to stay cool, toilet paper was ultra sheer so you can't get clean, only 1 cart shared by many people and no working public bathroom means you have to hike all the way on opposite side of hotel in only your room to use bathroom. Not pleasant but similar to a camping trip.

Staff lacked spirit of hospitality. They questioned why we needed extra towels after a no maid service day. Bathroom moulding, walls, and bathtub in poor repair (#135). Each morning somebody knocked on our door early despite having the no disturb sign displayed. The clincher was the knock to find out why we were still in the room past checkout time, when we still had 2 nights left on the reservation. No apology offered. The fitness room was "under renovation." No elevator available. Vending machines out of order. It was obvious an entire family and extended family live at the hotel. We were made to feel like trespassers in their space that they had to begrudgingly house us in.

None of the 3 ice machines working.dirty hallways stairs run out of eggs by 8 am, if any.doors slamming at 5 to 6 am. Need to do something about the mechanisms, ruins your day when it happens

The staff was friendly and helpful. There are free snacks/coffee/water available in the lobby. There is a shuttle that picks up there for Notre Dame games (cash only). Parking was ample. Rooms have been updated to some extent (flooring and bedding) but the bathrooms definitely need a refresh as the tub and toilet had stains.

Heat didn't work until early morning. Parking lot was not plowed. It's nice for a quick cheap, overnight trip but wouldn't book for more than a night.

Hotel is being remodeled. First room on check in one bed was not made. Switched rooms. Room was clean but felt damp. Showers were maybe luke warm. Service was probably the best part. They were quick and readily available during our stay. Was not very busy but imagine that changes during the football season.

Sheets were dirty or stained. Breakfast was not replenished in a timely manner, TV was not working, no elevator,

Had dog walk area with bags and disposal bin. Parking area well lit.

Great ac. Good parking. Friendly staff.

Hotel is newly remodeled beds are comfortable clean and hotel is pet friendly but you will pay $30 for your pet

Was not impressed at all. Place was dirty and smelled. Free Breakfast offered was absolutely disgusting.

Bathroom disgusting. Rusty and mold.

It smelled awful, there was mold, the drain wasn’t screwed in and was filthy.

Shower was dirty, stains on towels and bed sheets

The hotel is ran down and in need of repairs. The hotel bathroom floor was filthy, there was mold on the bathtub tiles, broken fixtures, gauges along the walls and more.

Room was nice, and remodeled. Bathroom was not. Peeled wall, stained tub, and shower head no pressure ( don’t wash your hair.) floor was gross. Pro: LED mirror, and beds and tv were good. Staff was nice

Absolutely filthy! Scum and hair in the drain. Floors were not swept. Spills on the dresser. Questionable smears on the walls. We would have left, but the area hotels were full for an event at the stadium.

First room smelled like smoke. Second room had stained sheets, use some bleach. Don’t give excuses as to why you don’t have unstained sheets. Other hotels do it no problem, use some bleach. Hair all over the bathroom. Had to request room be cleaned 3 times before someone actually cleaned it, and only after being reminded 14 hours later. Pick somewhere else, not worth the savings.

This property is unsanitary and unsafe. The check in process was easy but the overall hotel was disgusting. The room smelled of stale smoke and we could smell people smoking cigarettes and marijuana in their rooms. The rooms were disgusting and not cleaned. Hair, pubic hair, dirt and soap scum in the shower. Sheets were dirty and stained. Missing pillow cases with dirty makeup covered pillows. Sprinkler in room was covered in tape. If there was a fire you would be in harms way. Window to room was left unlocked and had no screen in it. Was asked to view 2 other rooms on the second floor to see if we wanted to change rooms and they were in worse condition then the one we were assigned. This hotel is a safety concerned and needs to be reviewed. The only nice thing was the lovely staff Annie who checked us in and out and tried to do everything she could in her power to help.

Receptionist was friendly, renting the room was an ease. The cleanliness was excellent. Our bed was comfortable, and the atmosphere was very quiet.

Traveling with a pet is always difficult, but i was placed in a room right across from the maintenance area where they worked loudly until 11pm. This spooked my dog, and made sleeping near impossible. I also had no hot water, and wi-fi was not able to connect as too many users were on the network.

The property is being refurbished, but that can't help that the size of the rooms, especially the bathroom, would be better for penitent monks than for the average travelers. The owners are trying hard to make the property acceptable. Breakfast was stingy.

The sink would not drain , other than that it was good !

Nothing special but for the price we only had to change rooms twice to get an air conditioner that either works or didn’t leak. Overall it is not clean as several had mentioned. Very nice staff just not keep clean as a rule. Elected not to do breakfast.

Mold was present. Toilet not fastened to floor properly. AC spotty

The room we were given was across from the ice machine and vending machines, and on a corner of the hallway with an exterior exit door. Walls were thin, outside noise and neighboring noise were noticeable and interrupted sleep. Cleaning by staff in hallway at 2:30am also was less than ideal. The hotel is fine, a utilitarian option for those visiting ND for games...aside from the noise disturbances, it was basically as advertised...a no frills alternative in a fairly convenient location to the ND campus.

Room was nice, and remodeled. Bathroom was not. Peeled wall, stained tub, and shower head no pressure ( don’t wash your hair.) floor was gross. Pro: LED mirror, and beds and tv were good. Staff was nice

Room was clean. Staff was friendly. Loud highway nearby

Our toliet ran the entire time we were there. I told the front desk about it but they never did anything.

Lots of small problems with the room. Oddest one; when we tried to follow the instructions to call the front desk to get the Internet password, the room phone had no dial tone because it had no cord to connect it to the phone jack. Also the desk chair was missing one of its five roller wheels (not broken - missing entirely), the tub had rust stains, the room darkening shade didn't fully cover the window so a lot of light leaked in (a problem when the window faces I-90), the toilet was not firmly affixed to the floor so it rattled when you sat on it (though it worked fine, no leak). Lots of minor stuff that didn't make it hard to stay there but how did all of this go unattended? Nonetheless, for the price we were paying, we did feel like we got our money's worth. This was supposed to be get off the highway, sleep, quick breakfast, and get back on the road, and we got that.

Front desk staff were very friendly and efficient. Room was clean, bed reasonably comfortable, bathroom ok. General atmosphere in hallways, lobby was functional but not especially “nice.” Breakfast was pretty minimal, but ok. The price was very reasonable though - so we are not complaining!

This hotel is unsafe, filthy, and run by unprofessional, abusive management. As a domestic violence survivor seeking safe shelter, I was mocked, disrespected, and harassed for raising legitimate concerns about my stay. Rather than resolving the issues I reported, management became upset that I didn’t “show proper respect” — as if guest safety and satisfaction require submission. The next morning, I was subjected to loud banging on my door, repeated angry phone calls, either in retaliation for my honest review or because they failed to properly check my valid, prepaid booking. Either way, this behavior was completely inappropriate and alarming Using the police as conflict resolution is the mark of a weak leader, sir. Respect is earned — not demanded. The WiFi was nearly unusable — constantly dropping and causing booking errors and double charges. I spent my entire stay trying to correct their mistakes while being refused help. The pet fee was switched mid-stay. Expedia listed $35 per stay, which I paid at check-in. Yet later I was told this fee was daily — an unreasonable and deceptive practice for a property like this. I am still missing over $200 from unexplained double charges and billing errors — unresolved because of this location’s mismanagement. Formal complaints have been filed with the proper agencies. The hotel is dirty, overpriced, and staffed by people who clearly don’t care about guest safety or dignity. Avoid this hotel at all costs.

Arrived at the hotel at 3pm, check in time, and waited 15 minutes for someone to come to the counter. Stayed three days and attempted calling the front desk multiple times no answer. Exiting and entering the building never saw anyone at the counter until checkout, only had to wait a few minutes. Over all decent hotel for the price, bed comfortable, fridge large, room could be cleaner but nothing crazy bad. Breakfast is the typical sausage gravy with biscuits, except these biscuits were rock hard and cold. Only other hot food was again the typical waffle maker. Oh and theJuice machine didn't work, now I'm just nit picking.

I’ve been here about 3 times in the last 3 months. I always keep coming back to this place because the rooms are clean, the staff is friendly and they have great rates! I would recommend this hotel to anyone. It’s not luxury but it is clean and the beds are comfy and it is usually quiet at night time. They even give you a complimentary bottle of water for you and your guest at check in.

Checked into the room, room door was cracked around lock. found pubic hair on the toilet, cracks in the bathroom wall. Stains in the bed, puddle of water under AC unit. Went to the front desk to request a refund and got told to f*ck off. Left the property without a refund

Really nice staff

First they straight up lied about the price of the room. Then the water went out for 3 hours in the middle of the afternoon and they didn\'t even bother calling to let us know. Finally, around 6pm they came banging on the door saying we had to leave for violating a policy but they refused to say what policy or even provide a copy of thejr p policies despite us asking nearly a dozen times. They refused to refund us tbe money for the night and after we began packing our things they called the police on us and said we had trashed the room and "had people climhing in and out of our window". We left the room cleaner than when we arrived and their windows don\'t even open!! As if all of this wasnt enough, 2 of their staff made multiple blatantly transphobic remarks over the phone and in person when they thought we couldn\'t hear them. But hey, if you like sharing a sketchy parking lot with escorts, pimps, and the roughly 20 relatives of management that live here, look no further

Manager and staff were all very kind and helpful brand new rooms just renovated

The hotel rooms are tiny and dirty. There was no elevator so I had to carry my heavy luggage up steep stairs, and the place smelled of heavy spices. When I told the front desk that I wanted to go somewheres else they would not refund my money since I had already paid for 3 nights, over $700. Even though I had not used the place. When I insisted, they threatened to call police. I told them to go ahead, so they locked the doors on me.

Staff were friendly and accommodating. Will look forward to staying in the future.

This Quality Inn is a remodel of an older hotel in the area, and while an improvement - is still not up to the usual hotel standards. Location was good, but the area isn't that great.

Great location

The overall stay was alright. But the door to the room had a half inch gap at the bottom, the tub was lumpy causing water puddles and the parking area was super sketchy to be in and around in the evening.

Convenient location. Just a 5 min from ND University.

Easy access to the interstate, local colleges and restaurants.

In a very convenient location.

Okay place to crash for the night, but area around hotel was dirty and run down.

Location and price

Convenient location

Great location and close to Notre Dame University. Staff was very hard-working and friendly.

Was not impressed at all. Place was dirty and smelled. Free Breakfast offered was absolutely disgusting.

Excellent breakfast in the mornings.

We booked two nights. The first breakfast the eggs and sausage were cold. Almost out of cereal and only one banana. The secondorning. There weren't any eggs and cereal was almost gone again. The bright spot was that the room was very clean

Room was clean and bed was very comfortable. Breakfast was great!

Nice breakfast.

The hot breakfast was typical of free breakfasts, but unappealing and not well prepared.

I liked that it was so close to a lot of fast food restaurants and campus. The breakfast is not great with very few options and even though it goes through 9:30, there was almost no food when I went down at 9:00. The room also did not feel super clean. However, the staff was very friendly and helpful and it is not bad for the price.

I arrived late, it was no surprise that the front desk was unattended. I wrang the bell a couple of times for service then went back out to my car to grab my phone to call the hotel. I was looking for the number when the attendant walked through the door. He was polite and efficient. The room was comfortable and quiet. Breakfast, while the choices were reasonable, items really needed to be restocked as nearly everything was ready to run out.

Well, a short time after I checked in the managers, knock on my door to ask me if everything was OK, without giving me a reason as to why they were asking… The following morning, the breakfast, and the breakfast room was an absolute disaster. Literally there was no breakfast materials, except for about six banana nut muffins, Slice of bread, seven or eight yogurts, and coffee that you couldn’t drink because the creamer coagulated in the coffee. It was so old. Simply, don’t offer breakfast if you’re not gonna service it! Far away the worst breakfast presentation I’ve ever seen. Sometimes the price shouldn’t dictate where you stay. The following morning three managers knocked on my door before the checkout time seeing if I was gone. Unbelievable.

This property was clean. It was comfortable. It was a good value for the money spent. Breakfast was disappointing. The egg "product" was very dry & inedible. The sausages were okay. They ran out of waffle batter. No fruit was served. I asked for a 12:00 check out and was denied. This is a smoke free location but the hallways reeked of Marijuana.