Comfort Suites Fairview Heights Saint Louis

Stopped in for early check in, before Cardinals game - knew we would be late. Told we couldn’t check in without paying - fee. Arrived didn’t have the room we booked. Lobby smelled like feces. Front desk was terrible - not helpful. We reserved two beds per room for our party of 8, given room with one king bed. Checked us into a room that was occupied. Gave us keys for our second room that didn’t work. Then had to call maintenance because the batteries were dead. Waited 30 plus minutes for them at midnight. Given a different room for the other room that was occupied. Room smelled like cat pee. Faucet sprayed water all around the sides on the sink. Finally got in room 208 - dog barking next door. People pounding on that door claiming to be the police looking for a minor child at. 1 am. Breakfast was dismal - food stale, no milk, no juice. No extra pillow or linens available. Front desk person didn’t offer help or remedy. Wanted us to drive to another city up the way for a single room when we needed 2 splitting our party between two hotels

There were cockroaches at the FRONT DOOR, in the elevator, on the floors, and everywhere in the room. Bedbugs in the bed, couch, lord knows where else. We left and called CS Hotel.com; they advised us to leave & refund us. We left our bags and came back. (Thankfully, no hitchhikers were found.) Hotel.com CS rep said that the hotel refused to continue the conversation in English and kept hanging up on them. When we checked out, the lady/owner at the desk started in English, then changed to her native language and kept saying no English. When we checked in there lady was upset that her room was nasty, and the lady did the same to us. She kept telling her spouse/brother/male co-worker my area code on repeat. Super odd. A guy who speaks her native language looked at us and evaluated $$$, took note of our mid-line car, my jewelry, and the credit card that was used -- felt very "casing us." Super odd interactions. The lady was certain that we had a dog, and I kept telling her, no. We do not have a dog; no dog lives in our home - there is NO DOG. People came out to look at our car while the doors were open and what we were bringing in, and checking for a dog. The hotel is very old and smells like a cross of vomit/mold/dirty. The lobby is very worn down. Holes in the wall with "landlord special" patch jobs, along with all the repairs we saw. Many other budget hotels in the area, and it's easy on and off the highway/interstate. Lots of places to eat and shop.

The hotel had an odor walking into the building. The room was okay however, extra sheets and cover for the let out bed was not in the room. Had to got to the front desk to get. The smell along would make you turn around l. I couldn’t because I booked on another site and would lose my money other wise I would’ve went to a different hotel

The entire hotel had a terrible odor, including my room. The smell was even in the tissue. I had to ask for some kind of air freshener to spray down the couch and floor. Everything about the room is so outdated, also. Please at least get smart tvs for the rooms. The caulk in the tub/shower was old, cracking, and need to be replaced. The air conditioner had a really funny sound. Had a couple of long strands of hair in the sink.

Our initial room had a really weird smell and we were moved. There were stains and scuffs everywhere and even a piece of food on the wall. The power flickered. The staff at the front desk was great, but it just didn't seem overall cared for.