Homewood Suites by Hilton Colorado Springs North USAFA

This property was under heavy renovation and we were not alerted to the inconveniences this caused with our room, parking availability, property safety, and all facility amenities. The pool and fitness center were closed and the parking lot was more than half full of dumpsters, open shipping containers, contractors and piles of construction garbage. One manager was marginally helpful, but otherwise we were repeatedly told "Hotel staff should have know about this in advance, we can\'t do anything about third party bookings."

This was a great place, the pool is a salt water pool so nice. Breakfast was good lots of options.

Great staff & guest service that was lead by the Manager on Duty.....Tracey Marner. Tracey, and staff, always greeted you with a warm hello and a friendly smile. They were most helpful. I will return to this property when I travel to Colorado Springs, however, I'll wait until the remodel is finished. Too much of a mess and some inconveniences like parking when the house is full, because of all the containers on site. Common areas also showed signs of where remodel/construction was occurring.

Property did have construction but didn't disturb my activities

The hotel is in the process of renovation. If I knew that ahead of times, I would have reserved another hotel nearby. The hotel facilities are average hence the renovation but the location is safe and quiet and close to restaurants and interstate highway.

Clean, great pool and nice staff

The property is under extensive renovations. They did not let us know about this before our arrival. Upon check-in, the property manager insinuated that, because we booked through Expedia, the hotel could not let us know about the current renovations. The fitness room and pool were closed. We received a newly renovated room, and we were surprised to find out that the stove did not work, and the bathroom didi not have any towel hangers. We announced the front desk who told us that the situation is the same with all renovated rooms. The common laundry was very dirty, the contruction workers were making heavy use of it. We asked the property manager about a discount for our stay, and he told us that we need to contact Expedia, and that Expedia should call him about the discount. We did that, and spent a long time on the phone with Expedia staff, who finally managed to get hold of the propery manager. To our surprise, Paul, the property manager offered us only one thing: the possibility of checking out early with no penalty. We did not take this offer. We are very dissapointed about how this situation was handled by the hotel management. On the plus side, the room was clean, we had room service almost every day, and the bed was comfortable. We had a decent stay, but we would clearly not recommend this hotel.

The property is under renovations. So parking was limited due to dumpsters. Wallpaper was being repaired as well as other areas. But the staff is fantastic.

Property is undergoing major renovations on the first floor. Walls are being painted or refinished throughout the property. I think the rate should have been discounted to compensate for this. But the breakfast was great.

This hotel was spacious and clean, but seemed to have low resources. Little things such as no hand soap for the rooms (they were out) and receiving 3 towels for a room that slept 6. Breakfast was good but very short staffed, they quickly ran out of plates and utensils. Housekeeping came once during our four night stay. Pool area was small but clean, we liked the outdoor grill usage.

Clean rooms, helpful staff, very good breakfast. In a nice area.

The hotel staff, Ashley specifically, was the nicest staff I have ever experienced in hotels. The room was spacious, very clean, bed was comfortable, good breakfast. Highly recommend.

Hotel is an older building that they tried to update. Walking down the hall to the room part of the ceilings tiles were missing- assuming they had some water damage, which happens, but smelled like sewer and small pieces of ceiling tile would fall. Room did not smell and appeared decent. We checked in late so didn’t check too much until morning. Shower was not cleaned, many strands of hair in the tub and trash wasn’t emptied. I’m sure they would’ve tried to fix it but we were in a hurry so didn’t complain, just washed shower myself and left. If it would’ve been clean we would probably stay again, especially for the price. But cleanliness now a days is priority! Would hate to think of what else wasn’t cleaned.

There was trash piling up outside of the elevator the night we arrived. It still had not been cleaned up at 10:30 am the next day, in fact, more trash had accumulated. Our microwave was dirty on the inside. There were deep gouges in the living room wall.

The furniture and finishes in the room were very outdated and worn. The windows were not locked when I arrived - concerning as I was on a first floor overlooking a parking area. The bathroom was not very clean. The dishwasher needed to be emptied when I arrived. Not my job unless I loaded and ran it.

The place smelled terrible.

Breakfast was very good plenty of healthy items!room was awsome,very clean!

Property needs update. Room was not the cleanest. Beds were nice . T.V. too

Room wasn’t ready until 4 pm. Bathroom was dirty. Had to change rooms. The place was a free for all. Don’t stay here.

The staff was super friendly and the room was nice and clean and spacious.

Great space in room. Good location

Enjoyed the large rooms, walls seem a bit thin as we could hear dogs barking. Would stay again! Convenient for our family of 4!

The suite styles rooms were perfect setup for our needs but the complex itself could used a little upgrade. Our shower never got hot, toliet didnt flush real good and the grounds were run down. But the separate room was great to allow our twins to nap comfortably while we stayed in the main room. The kitchen was also a nice-to-have with kids. Breakfast was definitely convenient but nothing to write home about. Overall, i would stay again if traveling with kids but otherwise I would look elsewhere next time in Colorado Springs.

The hotel staff, Ashley specifically, was the nicest staff I have ever experienced in hotels. The room was spacious, very clean, bed was comfortable, good breakfast. Highly recommend.

We had booked a king room and the desk staff "upgraded" us to a suite, which was nice, but the two beds that were there were both full size, a little tight for us to sleep together. Otherwise, the hotel is in renovation now, but we didn't know what progress had been. Also, the tv remotes were semi-functional. While we didn't need the suite for what was a quick, one night stay, I would have still preferred a king room.

Traveling with 4kids we needed a larger room. Our room fit the bill. But there were several things that needed repair. The curtain was torn and the shower curtain was falling down. They advertised cable tv but we only actually only got 7-8 channels. The kitchen floor was grimy, when I wiped up a small amount of water the towel was dirty. Furniture needs to be updated. The sofa bed mattress was nothing but springs. Also someone had kicked in the bathroom door and it wasn’t repaired. Breakfast was great and the room was reasonably priced but I expected more from Hilton.

Beds small and uncomfortable blanket and sheets too small for a couple in one bed. Bathroom out dated shower head holder broken doesn’t stay in place and can’t tighten down. Living room tv cable bad needs replaced. Went to desk first night to inform her about it. Wrote down room number and that was it never was fixed. Walls scuffed up in spots when we first arrived. Breakfast was decent and varied each day. It was the best part of the hotel.

Absolutely perfect stay. It was quiet, clean, friendly, good breakfast and coffee always available. The room was spacious

I like the Briargate area. The hotel is mid update but alot of it was pretty run down. Our shower faucet leaked everywhere. Almost every light fixture and everything else on the walls were crooked. There's just a lot of shotty workmanship throughout the hotel. Room size is better than the hilton nextdoor for the same price this is my choice in the area.

We were here a week and found the room quiet and conveniently located. Bed a little hard for our liking, but not bad.

Amazing customer service Amazing all around Lee was amazing too deal with

This is an older and dated hotel (and smells that way). I made several complaints to the front desk and none of the issues were addressed. For example, I advised the male front desk person the day after we arrived (Friday) that the hand shower holder was broken and that the toilet kept recirculating every 10 minutes, making it extremely hard to sleep at night. Neither was done. The following morning (Saturday), I spoke with a young lady at the front desk about the same concerns in addition to requesting the room be cleaned. Again, nothing was done by the time we got back that evening. A third time (Sunday), I complained to the same young lady at the front desk and again nothing was done upon our return that evening. I spoke with Aubrey at the front desk that evening and she said she was the only person at the front desk and couldn't send any replacement towels or pick up the garbage. Now we're on day 4 of the same towels, garbage, and bed sheets. Absolutely unacceptable. In addition, she said she couldn't offer anymore help because I booked through Expedia. What difference does that make?? I paid for the stay upfront AT THE HOTEL FRONT DESK so what does the booking process have to do with the staying experience at the hotel?? I talked with Expedia and they said they would send an email to the general manager that evening (Sunday). It is now Thursday (a week after arrival) and I have yet to hear from anyone at Homewood. Extremely disappointed.

The hotel staff, Ashley specifically, was the nicest staff I have ever experienced in hotels. The room was spacious, very clean, bed was comfortable, good breakfast. Highly recommend.

We arrived at the hotel around 8pm at night. At that time we were told that the hotel was overbooked and there was no room for us. I guess all the hotels in the area were at full compacity as well. After discussing for quite some time, the receptionist said she could give us a room that was technically out of service due to no AC. We went to look at it and it was not cleaned and hot. A worker offered to clean in for us and so we waited about an hour and then stayed in the hot, No AC room for the night as it was our only choice. Unfortunately we did get any sleep that night. The hotel said it was compensate us the stay but did not have any access to our information as we booked through a 3rd party

Reserved 5 rooms. Receptionist was very nice and welcoming

I booked a 2 double bed 1 bedroom suite and was given a 1 king bed suite. This type of room did not work for my family and was told they had over booked by mistake. I was given a discount for the inconvenience and booked into the correct room type the next day. Although the manager did everything to try to remedy the situation, this is the second time I've been given the wrong room type due to overbooking issues.

Great staff & guest service that was lead by the Manager on Duty.....Tracey Marner. Tracey, and staff, always greeted you with a warm hello and a friendly smile. They were most helpful. I will return to this property when I travel to Colorado Springs, however, I'll wait until the remodel is finished. Too much of a mess and some inconveniences like parking when the house is full, because of all the containers on site. Common areas also showed signs of where remodel/construction was occurring.

The consistent high level of service and helpful attitude by the staff members!

Absolutely awful. Hotel was dirty, men's room wasn't cleaned more than 3 times during our 6 night stay. Our room was never cleaned the entire time we were there. There was a sign on the desk that said cleaning had to be scheduled or they'd just automatically clean it on the 5th day of your stay. We scheduled it for the 4th day of our stay and it was never done. When I went to the desk the next day to ask why it wasn't clean, the lady blamed me and said I didn't schedule it. I told her I did, and that I scheduled it the day I checked in. She told me "well, if you'd actually scheduled it, you'd have a clean room, wouldn't you?" I told her I wanted it cleaned that day, since it was day 5. They came in, emptied our trash, and then just left some sheets sitting on each bed for us to put on ourselves. I'll never stay at this hotel again.

When we checked in they gave us wrong room. So we went back down to counter they said we didn't have anything left with king bed. We ask can we get one tomorrow. She said if there is one available that we can. So in the morning we ask if they got the right room for us. They gave us a letters on we should went to their website not a third party website. They gave the right room. We have to move are stuff soon as possible before the house keepers come. So that should like to me they had the right room when we checked in.

Great space in room. Good location

Loved our stay. Rooms were nice and location was very convenient

We came down for an event at FOF, and found the hotel to be extremely conveniently located, clean, comfortable and loved the suites, so that we could put the kids to bed earlier than the parents!!!!

The hotel is in the process of renovation. If I knew that ahead of times, I would have reserved another hotel nearby. The hotel facilities are average hence the renovation but the location is safe and quiet and close to restaurants and interstate highway.

Out of the way location.

Great property and location

Clean rooms and good location.

So close to a great little shopping center, great staff!

We were here a week and found the room quiet and conveniently located. Bed a little hard for our liking, but not bad.

Great property and lovation

It was nice to have a large breakfast selection but quality was to be desired. Eggs were imitation eggs were not good and cold and watery. Have had better egg substitute. Maybe offer less options but better quality?? Waffles were very good and enjoyed the fresh blueberries and strawberries.

The breakfast was really good. Staff were friendly.

the facility building itself is very nice however they where extremely understaffed. Breakfast ran out everyday along with silverware and dishes. They had no extra blankets instead gave me a sheet for the pull out bed. Ate my oatmeal with a plastic fork one day because there was no clean dishes

Great breakfast, except on the last day a woman started cleaning breakfast up at 9 & we were told breakfast was over at 10.. room was very spacious, parking was great. Amenities were great as well. Will defiantly stay here again

It was a great day, we were there on New Year’s Day, and the woman in charge of cooking breakfast did not show up

This was a great place, the pool is a salt water pool so nice. Breakfast was good lots of options.

Absolutely perfect stay. It was quiet, clean, friendly, good breakfast and coffee always available. The room was spacious

Breakfast was very good plenty of healthy items!room was awsome,very clean!

This hotel was spacious and clean, but seemed to have low resources. Little things such as no hand soap for the rooms (they were out) and receiving 3 towels for a room that slept 6. Breakfast was good but very short staffed, they quickly ran out of plates and utensils. Housekeeping came once during our four night stay. Pool area was small but clean, we liked the outdoor grill usage.

Breakfast was excellent. Staff very friendly & helpful