SureStay Plus by Best Western Twentynine Palms Joshua Tree

Decent place for a night stay. Pool looked unusable b/c of dirty water.

This place is in serious disrepair. The pool and spa were unusable due to algae and dirt and not in operation. The room had mold in the shower and the overall condition was unacceptable for a Best Western flagged motel. It also appears that the ownership is allowing weekly/monthly renters which is easily apparent. The internet pictures are representative of the actual conditions. Avoid this place.

Dirty pool. Housekeeping wasn’t done cleaning at check in time. Had us wait outside carrying all of our belongings waiting for them to finish so we could enter. Housekeeper asked if I “wanted” handsoap. I said YES! Of course! That’s like asking if I needed toilet paper or tissues. I couldn’t believe that. The sinks didn’t drain fast enough. Disgusting. The pool was murky and not clean at all. The hot tub dirty as well and NOT functioning. Front desk offered no apology or consolation. My kids were so upset having spent the day in the hot desert, only to come back to the room to swim at night and find out it’s not safe to swim in. The final straw was going out for breakfast on checkout day, coming back to the room 20 mins before checkout to use the bathroom and then the housekeeper coming in to complain that she had already cleaned our room and will not have to do it twice. She didn’t believe me when I said it’s my room until 11am, and insisted I wait in the room while she goes to front desk to investigate why we’re still there. NEVER had a worse experience than this.

Laundry facilities disgustingly dirty. Pool wasn’t open, but would have to be decontaminated to be safe.

The staff was great. Cons: no elevators, sink drains slowly, no USB ports in our room..pool was green. Door to room had a large gap at bottom. No easy access to our room..steep stairs..there was a ramp but it was far from the rooms door.

Pool was not maintained and unable to use. Despite being relatively not busy, they would not put us in a room of our choice and placed every guest next to each other which resulted in us being placed next to teenagers partying all night. Window had no screen, bathtub had mold, ac could not keep up with desert heat

Non existent exercise room. Totally disgusting dirty pool. Broken jacuzzi.

While the room was good sized and comfortable with great AC, we were very disappointed that the pool and spa were so unkept, they were not at all usable. If the owners could clean this up it would be a game changer. Don’t count on this feature this summer.

Our hotel room was dirty and had an awful smell to it. We had a ozone machine in the room that made alot of noise to sleep in. While looking for outlets to plug in our devices, we moved a chair in the room, which we found a pile of dirty linens and blankets. The pool was green and had an awful smell to it. The whole pool area had caution tape around it. Overall I will never stay at this Sure stay.

Checkin was seamless. Bed was comfortable and we slept well. Course we were exhausted after a day of travel. Exterior of the buildings and sorrunding need updated; not much to look at but not that important. Back door was propped open so security was very lax. You had to go out the pool area to get any ice.

Excellent customers service, front desk and helped me check in early. But things need to be updated in the hotel, the tub was clogged, toilet squeaked flushing, mold on the tub, the cabinet that was holding the mini fridge and the microwave the knob came off it was hard to open and felt like it was going to fall off. Carpet had burn marks from past tenant. The blinds don’t close all the way, really torn. The only updated thing was the mirror above the sink. Room was clean.

This hotel was dirty. The hot water in room 512 would not work for several minutes. The drain was also clogged so water would not drain. The children’s feet turned black from walking on the carpet in this room. Barrington, the night clerk was very helpful and friendly and extremely professional. He helped us move to a room next-door. The floor of this room was also dirty, but the water works nicely and so did the drain on the tub. However, the children’s feet once again, turned black from walking on the floors. Additionally, we had booked this hotel for this day because we had children with us and needed the pool. Unfortunately, the pool was green and the children could not get in it.

Room was clean

This hotel room condition was one of the worst I’ve ever been in! The way the bed was made up the bed skirt the sheets. I wasn’t even sure if it had been cleaned. The condition of the hotel room was beat up. Paint was chipped. It was horrible. On a good note, the staff Was kind and friendly and the breakfast room was clean and tidy and updated.

The room was in need of a remodel. The flooring was badly chipped and scraped all over. The tub/shower had mildew in the groute. Only one set of towels. Door made very loud squeling sound when open or closed. Desk chair was very dirty. Did not feel the room was clean.

No hot water last night. Cigarette butts everywhere around the stairwell, shower curtain wreaked of mildew, previous visitor toiletries in the bathtub. Not acceptable at all! The front desk girls were sweet! The only thing that place had going for it!

Mildew smell in bathroom

We chose this hotel because we were going to have children with us and knew they would need a place to burn off some energy. The pool was literally green. Also, the children were playing in the room that had dark brown carpet in the bottoms of their feet were black from playing in the room. The tub would not drain and it took about 10 minutes for the water to get hot. Barrington, the night clerk was incredibly helpful, courteous, and professional! He was the bright spot in our stay! He helped us move from the room with the tub that wouldn’t drain to a different room. The second room had a shower that drained properly and the hot water came on pretty quickly also. However, the baseboards were filthy. The curtains were dirty, and a cockroach ran across the floor in front of the TV. I would say their cleaning team needs to be retrained by a professional. Baseboards and vents are wiped each time, they do not get that dirty. Also, hard surface floors need to be mopped and the floors in room 512 need to be steam cleaned or ripped out and turned into hard surface. We will not be staying here again.

Filthy floor in room, rattling a/c unit,handicap seat in shower falling off the wall,I expect better If I’m going to pay more, not in this case!

The property is in very poor condition. The bed didn’t look like the sheets had been changed, fabric was torn on the chair, toilet kept running when flushed, shower was in bad need of chalking and there was a roach in the folded towel. Outside the door to the room was littered with cigarette butts. The Best Western brand name should not be on this property.

The shower didn't drain well, the room was outdated which kinda surprised us since we knew someone else staying there that said their room was nice and updated, we are guessing they hadn't gotten to the rooms in the back building yet, the front desk staff was very nice and helpful.

Clean, modern enough room. Don't judge by the outside, looks run down.

Staff was very accommodating, considering how late I arrived. All the staff was super friendly. I was downstairs, I could easily hear the upstair neighbors thumping around and everyone's water pressure as neighbors turned on their showers. Breakfast was good and much appreciated. Thank you.

Sound proof is bad, can hear your neighbors

Very nice mattress but no amenities for handicapped veteran. The toilet was too low with no handrails and the sole small handrail in the shower was not firmly attached to the wall structure on one end and easily moved. The bathroom walls were too thin and carried the sound of running water starting at 6 am. Noisy!

We stayed in an ADA room, and the bed was worn down and sunken in the middle. In addition to our fatigue from travel, we were dealing with a sore back from the bed. The continental breakfast included turkey bacon, microwave sausage, mini hash brown nuggets, and scrambled eggs from a carton. Everything else was prepackaged. The coffee was not good. I would recommend that you go somewhere else for caffeine. Just so you know, the entrance to the lobby is reachable only if you can walk up the steps.

The rooms themselves are clean and comfortable, but the property is quite rundown and needs renovations: stairwells, grounds, etc.

Had to wear earplugs to drown out the sound of the AC. Hot water was iffy - cold showers are not fun. Avoid the eggs at breakfast. Bed was comfortable and room was clean.

This was an average hotel with a pretty decent bed. You could tell it needed some updates all around. Many rooms had outdoor entrances, though the 2nd floor had an interior hallway. The exterior door above the dining room didn't close (or lock), so that was concerning. We visited in March, and it was too cold to use the outdoor pool. We could park very close to our room, which was nice. The room itself had a refrigerator, but we had to turn it off overnight because it was VERY loud. We lost connection to the internet and lost all TV streaming and the phone was disconnected (no dial tone).

Outdated. Shower was poor.

Parking and breakfast was free, but our toilet was not working and the hotel couldnt fix the issue. Lady at the reception was really nice.

The staff and the room was excellent. couldn't ask for friendlier staff more than hospitable. Would recommend staying there to absolutely everyone

Check in was easy. Staff person was knowledgeable, friendly & fast. Room is nice & clean. Quiet.

Staff was great and the room was clean.

Staff is absolutely amazing. I had stayed here couple of different time and never had any issues. Check in took me all of two minutes. Check out even less. Anything we needed the staff had no problem helping with. Will definitely be staying here again and ONLY here if they aren’t booked completely.

We absolutely love our stays here. We always return because it's always clean, never had any issues. Our microwave didn't work and we got upgraded to a bigger room without any issues or hassles. Everyone of the staff members are great, friendly, and super helpful.

The front desk people were nice. But the service was really really bad. They said I can request for a make up room/housekeeping. So I requested it. From my experiences staying at best Western hotels when you request housekeeping it means they clean the room, vacuum, make the bed, change towels everything. This is the first time the make up room was not a make up room. Room still dirty ( from hiking shoes), bed was a mess, everything the same except they just gave new towels. That's all. I asked, they gave a silly reason saying not included. Not sure what it means. Not included what??? The wall is very thin. The while night people next door talking and I could hear them. Stay somewhere else. Not recommended. Additional sad review. Found 3 little bugs on the bed this morning crawling. That's I think because of very poor cleaniness from the hotel

The front desk Makayla was so nice and friendly. She made our stay even more worth it as she helped us do much.

Older Hotel. Shows signs of wear. However, staff was kind and helpful, the room was clean, the breakfast was adequate and the cost was reasonable. I would stay there again if I was back in this area.

Were promised to be checked in early by am staff. We arrived at 2 pm with a lot of available rooms but asked to go somewhere first and check in at 3pm. There were 2 elderly couple who got turned away too. BW usually are excellent in accomodating guests.

Convenience of location to MCB 29 palms a benefit , along with entrance to JT national park

Good location.

Budget price and fairly close to Joshua Tree.

This hotel was a great price with a free breakfast that was nice. The staff were super friendly! It was a great location for visiting the Joshua Tree park. It was budget friendly for families looking for a place to stay for a local vacation. I would stay here again.

Greatly located near Joshua Tree National Park entrance. Free breakfast was served in a small and very busy room.

our stay was comfortable. the pros: the room was comfy, nice and clean. breakfast was decent. grocery outlet is walk able distance. Joshua tree national park is close by.the staff were very friendly and helpful. cons: kids complained about beds sank in the middle ( they are only 130 pounds). the pool was dirty. some rooms were near the freeway, so vehicle noise is there. try to take room away from the main road. overall, a decent price for the stay and we were very happy with it.

Great location....thats what we came for

Hotel is nice but you get what your paying for and is abit of a drive back to downtown area for food etc.

My second time staying here while visiting Joshua Tree and I will definitely keep coming back for the breakfast!haha Great Breakfast and plus there location in regards to the North entrance of Joshua tree national park is also great.

Clean, functional and safe hotel on the edge of 29 Palms. Friendly staff, quality extras, convenient and easy check-in. It's not a hotel you'd go to as a destination, but as a stop-off point for the Joshua Tree National Park, it ticks every box. Book with confidence.

The room was OK, typical of a budget hotel. The hotel and grounds around it showed a lot of wear and little upkeep. We also had to deal with lukewarm water in our shower (after letting it "warm" up) and no shampoo or body gel in the dispenser bottles in the shower. No wonder it was one of the cheapest hotels in the area.

Our room was a mess. Trash under the bad, dirty socks, cockroaches. Spa had a chair inside and was closed off. Breakfast quality was horrible. One of our rooms didn’t have any shampoo or conditioner.

The room is was clean and the AC worked great which was necessary during our stay. The only thing in the room is a the light switch by the sink was loose and had to be flipped just right or the light would turn on or off on its own. The breakfast was great with lots of options. We did not get in but the hot tub appeared to be out of service because it cold was slightly green. Overall it was a good place to stay for our visit to Joshua Tree national park.

Closed the breakfast early. Apparently the "cook" wants to be finished with the clean up a few minutes before closing and lock the door before 9am. Didn't even get an " I'm sorry" from the cook, just insisted that her watch said 9am. Outside wasn't bad but the inside needs work.

Excellent staff, great breakfast, quiet. Much better once we checked in, outside of hotel a work in progress but very happy with room, breakfast, staff help, convenient location.

Excellent breakfast offering. This motel offered a full scale breakfast with hot and cold items. Scrambled eggs, sausage, waffles, tater tots, cereals, misc breads, juices, etc. Breakfast room employee was very nice and efficient. Check-in and check- out was quick. Room was comfortable although the beds did not have warm blankets or a bedspread. Stairwell leading to second floor could use a good cleaning.

The room was not clean, under the bed it was so duty, cereal spilled, the laundry, towels good, the areas where we can se easily were clean, but not the areas that were covered like boho d the drawers and under the bed. The area where I really was disappointed was the breakfast room. Sorry, super duty, food was not bad, but the room next the cabinets, you could see all the dirt accumulated, the trash cans super duty inside the room. What it really got my attention was the people that work there, juts sitting chatting between them or on their phones but actually working. It’s mean I think they could do better at cleaning that area. Other than that, not to bad.

Breakfast is comparable to Holiday Inn or Hilton

My second time staying here while visiting Joshua Tree and I will definitely keep coming back for the breakfast!haha Great Breakfast and plus there location in regards to the North entrance of Joshua tree national park is also great.

Great breakfast. Jacuzzi out of service.