Is parking available at the property?

Free self-parking is available on-site. Limited and secured parking options are also provided.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately AED 49 for adults and AED 25 for children.

Does the property allow pets?

No pets or service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, subject to availability and potential additional charges.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge of AED 150 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property features elevators and step-free entrances. Wheelchair-accessible facilities are available in public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Dubai, within a 5-minute drive of Dubai Creek and City Centre Deira. It is approximately 3 mi (4.8 km) from Gold Souk and 4.7 mi (7.5 km) from Dubai Museum. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool. Pool access is available from 8:00 AM to 6:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of AED 150 per night. Advance request or confirmation is required for availability.

Sunday Suites Excelsior Hotel Deira in Dubai

Average nightly price at Grand Excelsior Hotel Deira by month, last 12 months (USD)
Month	Average price
January	$131
February	$163
March	$57
April	$38
May	$33
June	$47
July	$27
August	$49
September	$33
October	$107
November	$138
December	$92

What guests think

At Sunday Suites Excelsior Hotel Deira (formerly Sheraton Deira), many reviews mention an aging property with maintenance problems and significant late-night noise from on-site clubs, while others highlight helpful staff and reasonable prices in a convenient Deira location.

Cleanliness problems recur, with multiple reports of dirty or moldy bathrooms, unpleasant odors, and occasional pests. Service feedback is mixed: some praise friendly, accommodating staff, while many describe slow or unhelpful responses and long waits at check-in. Several guests also noted recurring hot water issues, plus frustrations with tight underground parking and elevator waits. Best for short, no-frills stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The property feels old and in need of renovation, with recurring hot water problems and late-night noise from on-site nightclubs. Several guests also mention tight underground parking and occasional long elevator waits.

Related guest reviews

2

Carlos

Sep 20, 2025

·

Stayed 1 night

Stay Away!! We could not sleep the whole night. The Cabaret on the 5th floor with super loud music runs from 11 PM until 3:40 AM and even being two floors away the music was too loud to sleep. at 4 AM started sleeping and then 4 fire alarms kept us away for the remaining of the night. The Hotel used to be top many years ago but now it is uncared, degraded and old. Metro also near and some noise but nothing compared with Cabaret and Fire Alarms. On arrival there was a school group so check-in line took us more than half an hour. Parking is below the building but very narrow and sometimes full. All in all horrible stay, believe me find another hotel, not this one, they do not deserve support, they have to change and consider that they are there for the guests not just to make one more dollar and not caring for the customers.

2

Dawood

Dec 10, 2025

·

Stayed 5 nights

Everything felt neglected

2

Nancy

Mar 6, 2024

·

Stayed 5 nights

Water was leaking in washroom No hot water Had to ask everyday for basic things as towel, hair dryer etc

8

jaqueline

Apr 20, 2025

·

Stayed 5 nights

Pool ist auf keinen Fall so wie auf den Bildern. Da trinken Tauben raus, sicherlich nicht viel Chlor drin. Das Badezimmer war unterirdisch schlecht.

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4

Umar

Sep 10, 2025

·

Stayed 11 nights

It's at prime location - restaurants, convenient stores and pharmacies are at prime locations. As for hotel itself - no hot water - only slightly warm water available. Rooms are not sound proof. Also building needs some renovation.

8

Paiman

May 10, 2024

·

Stayed 7 nights

Very old property. Super busy because of location and multiple night clubs inside the hotel. Elevator waiting time too long. Underground parking is a joke. Impossible to drive into the parking and every time someone has to inform the staff in the lobby so security opens the door for the parking. Having said that staff were lovely and kind.

6

Bogibek

Nov 10, 2025

·

Stayed 5 nights

The room was in not good condition but it was big enough. At check in instead of family suit they gave us Executive suit and added one bed. Generally hotel is very old. Needs to be rinnovated. But the location of the hotel is nice. The staff is very helpful.

2

Amir

Jan 20, 2025

·

Stayed 2 nights

Room had bad smell. Asked to be moved to a different room and they gave me one right above the Karaoke Bar so it was loud music all night. Bathroom had no hot water for showering. The furniture was old and broken.

4

Marie

Oct 17, 2025

·

Stayed 2 nights

It is a tired looking hotel. Our aircon didnt work properly nor did our TV. We were only supplied with one towel and one cup for a 3 person room..There was no shower curtain and it was dirty in behind the bed when going to charge our phone. Thebfront desk.staff were overwhelmed as only one person on. It was disappointing.

6

Shinichi

Dec 9, 2021

·

Stayed 5 nights

DXB空港に近く良かった！ホテルの周りにローカルfood店、スーパー、ATMなどあり利便性が良かった。ホテル内に4つくらいのナイトクラブ、カラオケ店があり、お酒も可‼️とても良い。

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring issue: many reviews cite dirty or moldy bathrooms, unpleasant odors, and occasional cockroaches. A few guests reported acceptable cleanliness.

Related guest reviews

2

Narinder

Oct 12, 2025

·

Stayed 2 nights

Bathroom was unclean with hairs No towels served Water served after request

6

Myriam

Nov 1, 2025

·

Stayed 3 nights

Is not like expected for the price… bathroom not very clean… we have to ask for coffee towels hot water etcccc

8

jaqueline

Apr 20, 2025

·

Stayed 5 nights

Pool ist auf keinen Fall so wie auf den Bildern. Da trinken Tauben raus, sicherlich nicht viel Chlor drin. Das Badezimmer war unterirdisch schlecht.

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2

Natasja

Dec 9, 2025

·

Stayed 1 night

Wij kregen een kamer met echt verschikkelijk veel schimmel, direct bij binnenkomen kreeg je last van je luchtwegen. Kamer was oud en erg vies. We kregen naar meerdere kamers te hebben bekeken met hetzelfde probleem gelukkig wel een fatsoenlijke andere kamer zonder gezondheid issues

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2

Alonso

Nov 6, 2025

·

Stayed 3 nights

This hotel is the worst I've ever seen. The room smells awful, the bathroom walls are covered in grime, the bathtub is disgusting and so filthy you risk catching fungus on your feet, the room service is the worst in the world—it takes three hours for a towel to arrive, and in the end, you have to go get it from reception. The bathroom mirror is stained from age, and the carpets are disgusting and smelly. I absolutely do NOT recommend this hotel. Don't be fooled by the stars; it doesn't deserve a single star. This hotel is the absolute worst.

2

HADEEL

Dec 29, 2025

·

Stayed 6 nights

Was very disgusting, and was very bad services, and very dirty!!! And my husband he get itchy in his body!!

2

Marlene

Aug 14, 2022

·

Stayed 8 nights

The property was shabby and unclean. I didcovered a cockroach in my bedroom and developed a rash on my leg where I was bitten by something.

2

Dominique

Dec 9, 2025

·

Stayed 2 nights

Nous avons dû changer 3 × de cambre car dans cet hôtel il y a une discothèque et impossible de dormir jusqu’à 4h du matin, vraiment décevant, le pire hôtel que j’ai fait depuis que je voyage avec Hotels.com, il y avait un cafard dans le lit et dans la salle de bain tout est rouillé et l’hôtel n’est vraiment pas propre. Rien à voir avec les hôtels que j’ai pu réserver avec Hotels.com

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4

Marie

Oct 17, 2025

·

Stayed 2 nights

It is a tired looking hotel. Our aircon didnt work properly nor did our TV. We were only supplied with one towel and one cup for a 3 person room..There was no shower curtain and it was dirty in behind the bed when going to charge our phone. Thebfront desk.staff were overwhelmed as only one person on. It was disappointing.

2

Hanan

Mar 13, 2025

·

Stayed 2 nights

Terrible, bathroom was gross not Cleaned, broken down. Mold everywhere and not renovated

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AI-generated summary based on recent guest reviews

Rooms

Rooms are frequently noisy due to the hotel’s nightlife and corridor activity, and many feel outdated; some maintenance issues such as broken furnishings or missing in-room phones are noted, while a few guests mention spacious layouts.

Related guest reviews

2

Carlos

Sep 20, 2025

·

Stayed 1 night

Stay Away!! We could not sleep the whole night. The Cabaret on the 5th floor with super loud music runs from 11 PM until 3:40 AM and even being two floors away the music was too loud to sleep. at 4 AM started sleeping and then 4 fire alarms kept us away for the remaining of the night. The Hotel used to be top many years ago but now it is uncared, degraded and old. Metro also near and some noise but nothing compared with Cabaret and Fire Alarms. On arrival there was a school group so check-in line took us more than half an hour. Parking is below the building but very narrow and sometimes full. All in all horrible stay, believe me find another hotel, not this one, they do not deserve support, they have to change and consider that they are there for the guests not just to make one more dollar and not caring for the customers.

8

Ham

Nov 27, 2024

·

Stayed 6 nights

No telephone service in the room

4

Umar

Sep 10, 2025

·

Stayed 11 nights

It's at prime location - restaurants, convenient stores and pharmacies are at prime locations. As for hotel itself - no hot water - only slightly warm water available. Rooms are not sound proof. Also building needs some renovation.

6

Abdulla

Feb 6, 2022

·

Stayed 2 nights

The room smelt of damp and there were no towels. The only good thing about the hotel was the bed that’s all. I wouldn’t come back again though.

6

Bogibek

Nov 10, 2025

·

Stayed 5 nights

The room was in not good condition but it was big enough. At check in instead of family suit they gave us Executive suit and added one bed. Generally hotel is very old. Needs to be rinnovated. But the location of the hotel is nice. The staff is very helpful.

2

Dominique

Dec 9, 2025

·

Stayed 2 nights

Nous avons dû changer 3 × de cambre car dans cet hôtel il y a une discothèque et impossible de dormir jusqu’à 4h du matin, vraiment décevant, le pire hôtel que j’ai fait depuis que je voyage avec Hotels.com, il y avait un cafard dans le lit et dans la salle de bain tout est rouillé et l’hôtel n’est vraiment pas propre. Rien à voir avec les hôtels que j’ai pu réserver avec Hotels.com

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2

Amir

Jan 20, 2025

·

Stayed 2 nights

Room had bad smell. Asked to be moved to a different room and they gave me one right above the Karaoke Bar so it was loud music all night. Bathroom had no hot water for showering. The furniture was old and broken.

4

Michael

Sep 27, 2025

·

Stayed 3 nights

Basic hotel. Too noisy at night. Heavy indian influence.

6

Mohammad Imran

Feb 1, 2025

·

Stayed 6 nights

The hotel was old and run down. The hallway was noisy due to the noisy guests and children running through the corridors after midnight. When call into reception there was no answer. Generally clean and decent.

2

akossiwa

Nov 5, 2025

·

Stayed 2 nights

Stay away from this hotel if you're black.Sorry to say that but it felt like racism to me.From the front desk to the security they lack professionalism.They looked at us with such a disgust and looked so annoyed every time we tried to ask something.I have never , in my entire life, been treated so poorly.There's no hot water, the room is outdated. It took them more than 2hrs to provide us with the iron we requested to press our clothes.When we were checking out , they refused to help us with our luggage.The security guy was literally standing there and watched us while we were struggling to load our bags. Our driver was speechless after he saw happened. I will never go back there or refer them never!! I wish I could rate them -10 star

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AI-generated summary based on recent guest reviews

Service

Service feedback is mixed: some guests praise friendly, helpful staff, but many report rudeness, slow or unresponsive assistance, and long waits at check-in or for requests.

Related guest reviews

2

Sinan

Aug 3, 2025

·

Stayed 9 nights

Sehr unhöflich

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2

Alonso

Nov 6, 2025

·

Stayed 3 nights

This hotel is the worst I've ever seen. The room smells awful, the bathroom walls are covered in grime, the bathtub is disgusting and so filthy you risk catching fungus on your feet, the room service is the worst in the world—it takes three hours for a towel to arrive, and in the end, you have to go get it from reception. The bathroom mirror is stained from age, and the carpets are disgusting and smelly. I absolutely do NOT recommend this hotel. Don't be fooled by the stars; it doesn't deserve a single star. This hotel is the absolute worst.

2

Moosa

Dec 11, 2023

·

Stayed 6 nights

Worse hotel experience ever. Overall Poor service.

2

Aimy

Dec 8, 2023

·

Stayed 4 nights

I want to start by saying that this was booked by Expedia and was meant to be with breakfast which I paid extra for but when the confirmation came it was without breakfast. It definitely did not mention that it was 3PM check in time because had I known this prior to my arrival I would not have booked this property. Our flight was an early morning one and when we arrived they told us that we couldn’t check in until 3PM nor did they have “any available rooms” that we could purchase even though we should have been a complimentary one seeing as we were leaving at midnight the night we was leaving. The staff did not care that we had just got off a flight and made us sit in the waiting area for number of hours before we finally got our room. They wouldn’t declare the difference in price for with or without breakfast and had no idea how it could have happened. There was many other people in similar situations as a lot of them were in the waiting area.. check out time is also early so need to bear that in mind. Room card kept not working so daily had to go downstairs to make it work again. Terrible experience not sure how this is a 4* hotel.

6

Bogibek

Nov 10, 2025

·

Stayed 5 nights

The room was in not good condition but it was big enough. At check in instead of family suit they gave us Executive suit and added one bed. Generally hotel is very old. Needs to be rinnovated. But the location of the hotel is nice. The staff is very helpful.

10

Ziyath

Jun 18, 2025

·

Stayed 2 nights

Only check in was problem

4

Marie

Oct 17, 2025

·

Stayed 2 nights

It is a tired looking hotel. Our aircon didnt work properly nor did our TV. We were only supplied with one towel and one cup for a 3 person room..There was no shower curtain and it was dirty in behind the bed when going to charge our phone. Thebfront desk.staff were overwhelmed as only one person on. It was disappointing.

10

Waqas

Feb 19, 2026

·

Stayed 2 nights

Very helpful staff. Ask for NAIF and he will fix everything for you.

6

Mohammad Imran

Feb 1, 2025

·

Stayed 6 nights

The hotel was old and run down. The hallway was noisy due to the noisy guests and children running through the corridors after midnight. When call into reception there was no answer. Generally clean and decent.

2

akossiwa

Nov 5, 2025

·

Stayed 2 nights

Stay away from this hotel if you're black.Sorry to say that but it felt like racism to me.From the front desk to the security they lack professionalism.They looked at us with such a disgust and looked so annoyed every time we tried to ask something.I have never , in my entire life, been treated so poorly.There's no hot water, the room is outdated. It took them more than 2hrs to provide us with the iron we requested to press our clothes.When we were checking out , they refused to help us with our luggage.The security guy was literally standing there and watched us while we were struggling to load our bags. Our driver was speechless after he saw happened. I will never go back there or refer them never!! I wish I could rate them -10 star

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AI-generated summary based on recent guest reviews

Location

Convenient Deira location close to DXB airport, metro, shops, and restaurants; the area feels busy. Some guests noted minor transit or nightlife noise.

Related guest reviews

2

Carlos

Sep 20, 2025

·

Stayed 1 night

Stay Away!! We could not sleep the whole night. The Cabaret on the 5th floor with super loud music runs from 11 PM until 3:40 AM and even being two floors away the music was too loud to sleep. at 4 AM started sleeping and then 4 fire alarms kept us away for the remaining of the night. The Hotel used to be top many years ago but now it is uncared, degraded and old. Metro also near and some noise but nothing compared with Cabaret and Fire Alarms. On arrival there was a school group so check-in line took us more than half an hour. Parking is below the building but very narrow and sometimes full. All in all horrible stay, believe me find another hotel, not this one, they do not deserve support, they have to change and consider that they are there for the guests not just to make one more dollar and not caring for the customers.

8

György

Apr 23, 2024

·

Stayed 2 nights

Kiváló hotel. A szobákban nincs semmi extra, de a célnak tökéletesen megfelelnek. A 4 csillagos érzés is megvolt. Közel van a reptér, kb 7 perc volt kocsival/taxival. A közelben több vásárlási lehetőség és boltok is voltak. A szobák tiszták és tiszta a fürdőszoba is. Napi takarítás van. A reggeli kiváló. Ajánlom mindenkinek a hotelt.

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6

Narinder

Oct 17, 2025

·

Stayed 1 night

Only thing great was lot of Indian food places near it but honestly poverty was not clean

4

Umar

Sep 10, 2025

·

Stayed 11 nights

It's at prime location - restaurants, convenient stores and pharmacies are at prime locations. As for hotel itself - no hot water - only slightly warm water available. Rooms are not sound proof. Also building needs some renovation.

8

Paiman

May 10, 2024

·

Stayed 7 nights

Very old property. Super busy because of location and multiple night clubs inside the hotel. Elevator waiting time too long. Underground parking is a joke. Impossible to drive into the parking and every time someone has to inform the staff in the lobby so security opens the door for the parking. Having said that staff were lovely and kind.

6

Bogibek

Nov 10, 2025

·

Stayed 5 nights

The room was in not good condition but it was big enough. At check in instead of family suit they gave us Executive suit and added one bed. Generally hotel is very old. Needs to be rinnovated. But the location of the hotel is nice. The staff is very helpful.

6

Nicole

Feb 15, 2023

·

Stayed 10 nights

Location and staff

6

Shinichi

Dec 9, 2021

·

Stayed 5 nights

DXB空港に近く良かった！ホテルの周りにローカルfood店、スーパー、ATMなどあり利便性が良かった。ホテル内に4つくらいのナイトクラブ、カラオケ店があり、お酒も可‼️とても良い。

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback varies from poor selection to excellent. Little else is mentioned about on-site dining.

Related guest reviews

8

György

Apr 23, 2024

·

Stayed 2 nights

Kiváló hotel. A szobákban nincs semmi extra, de a célnak tökéletesen megfelelnek. A 4 csillagos érzés is megvolt. Közel van a reptér, kb 7 perc volt kocsival/taxival. A közelben több vásárlási lehetőség és boltok is voltak. A szobák tiszták és tiszta a fürdőszoba is. Napi takarítás van. A reggeli kiváló. Ajánlom mindenkinek a hotelt.

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6

Hussein

Nov 3, 2025

·

Stayed 2 nights

it is not worth the money i paid especially breakfast which was bas and nothing to choose from.

2

Alonso

Nov 6, 2025

·

Stayed 3 nights

This hotel is the worst I've ever seen. The room smells awful, the bathroom walls are covered in grime, the bathtub is disgusting and so filthy you risk catching fungus on your feet, the room service is the worst in the world—it takes three hours for a towel to arrive, and in the end, you have to go get it from reception. The bathroom mirror is stained from age, and the carpets are disgusting and smelly. I absolutely do NOT recommend this hotel. Don't be fooled by the stars; it doesn't deserve a single star. This hotel is the absolute worst.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $57	2 $59	3 $57	4 $59	5 $57	6 $78	7 $78
8 $73	9 $72	10 $74	11 $72	12 $75	13 $75	14 $75
15 $75	16 $75	17 $75	18 $75	19 $75	20 $75	21 $75
22 $76	23 $75	24 $76	25 $76	26 $76	27 $76	28 $76
29 $75	30 $76

Grand Excelsior Hotel Deira

Prices for Grand Excelsior Hotel Deira

Monthly average prices

About this property

Location

Room options

Family Suite

Superior Twin

Premium Queen

Deluxe Room

Superior Twin Room

Superior Queen

Premium King

Executive Suite

Deluxe King

Superior King

Deluxe Twin

Deluxe Double King Bed Room

Deluxe Room Twin

Junior Suite

Family Room

Triple Twin Bedroom

Premium Twin

Superior Room

Deluxe Twin Room

Super Deluxe Family Room

Deluxe Queen

Guest reviews of Grand Excelsior Hotel Deira

Who stays here?

What guests think

Property Policies

FAQs about Grand Excelsior Hotel Deira

Considering this hotel for your Dubai trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $31	26 $28	27 $28	28 $27	29 $29	30 $41	31 $39