Is parking available at the property?

Self-parking is available for guests at no additional cost. The parking is on-site and is wheelchair accessible.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of USD 75 per accommodation, per stay, and a maximum fee of USD 125 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Complimentary airport shuttle services are available at scheduled times. Guests can arrange the transfer by contacting the property upon arrival.

What accessibility features are available for guests with disabilities?

The property features several accessibility options, including elevators, wheelchair-accessible parking, a stair-free path to the entrance, and a pool hoist. Wheelchair-accessible public washrooms and meeting spaces are also available.

Where is the property located in relation to key landmarks?

The hotel is situated in Jacksonville (Northside), within a 10-minute drive of attractions such as Jacksonville Zoo and Gardens and River City Market Place. It is approximately 2.3 miles from Jacksonville International Airport and 14.3 miles from EverBank Stadium.

Does the property have a swimming pool?

Yes, there is an outdoor pool available for guests. The pool is accessible from 8:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. There is no minimum age specified for children to stay for free.

Tru by Hilton Jacksonville Airport I-95 Hotel

Average nightly price at Tru by Hilton Jacksonville Airport I-95 by month, last 12 months (USD)
Month	Average price
January	$120
February	$129
March	$145
April	$121
May	$122
June	$114
July	$116
August	$101
September	$109
October	$122
November	$119
December	$113

What guests think

Across many reviews, Tru by Hilton Jacksonville Airport I-95 stands out for very clean, modern spaces, friendly staff, and a convenient airport location with shuttle, making it a dependable overnight stop for flights, cruises, or road trips.

Guests frequently praise the free breakfast and overall value. Rooms are modern and comfortable but minimalist, with several noting no in-room microwave or closet/dresser and recurring reports of slippery shower floors. Service is largely welcoming and helpful, though a few reviews cite rude interactions or airport shuttle delays. A practical choice for short stays and early flights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Widely used airport shuttle is convenient, though a few reviews report late pickups. Guests like the pool and gym; parking can be limited at busy times.

Related guest reviews

8

Gina

Apr 22, 2025

·

Stayed 2 nights

Shuttle to and from airport. Breakfast and coffee.

2

michael

Apr 11, 2025

·

Stayed 1 night

All was well until the morning we checked out, the day before I had set up for their shuttle to take us to the airport at 4am. We are in the lobby at 3:55, 4:05 rolls around and no shuttle, my wife ask about it and the man at the desk says he is on the way. He gets there 20 mins late at 4:20 and then says he has another stop to make before taking us to the airport. I say something about him already being late and how we need to be at the airport and he goes crazy. He is mad and says he had a rough night and that he is this close to going off on someone while standing up in my space and then he says if we don't like it then we can find another way to the airport. I about lose it but say nothing as my wife gives me a look to deescalate the situation. I didn't say anything else but his attitude was uncalled for, whatever his issue were before that were of no concern of ours, his job was to be at the hotel at 4 am for our pick up, even if not at 4 am at least close. And if you show up 20 mins late don't go off on your customers for not being trilled about being late. Needless to say we will never be staying there again.

10

Gary

May 29, 2025

·

Stayed 1 night

Clean, quiet and well-kept. Appreciated the airport shuttle.

10

Darlene

Dec 28, 2024

·

Stayed 1 night

When we arrived at the airport, we got our bags and called of a shuttle. it was after midnight and there were 3 of us going to Tru. Every other hotel shuttle came but ours for an hour. We called another time after waiting 30 minutes. One of the other shuttle drivers took pity on us and gave us a ride to our hotel. The person at the front desk was very apologetic about the whole thing.

10

Ernest

Mar 4, 2024

·

Stayed 1 night

Hotel is new and very clean. Breakfast was better than we expected. I really enjoyed the fitness room (dumbbells, med balls, suspension trainer, kettlebells, pull up bar and more. All staff was extremely friendly!

10

Teresa

Jun 24, 2025

·

Stayed 1 night

We arrived after a cruise from Jacksonville. We were exhausted. We arrived more than 3 hours prior to checkin. The folks at the front desk offered some of their amazing coffee which was needed! Hats off to all the staff. They held our luggage and let us use the pool. The pool was perfect. Our room was ready early. The beds, pillows and room were comfortable, clean and just what we needed. The recommendation of the Flying Fish Tap House was perfect, easy walk, great food. Love ya Jacksonville. Highly recommend.

8

Jill

Apr 4, 2024

·

Stayed 1 night

Hotel was immaculate. People were super friendly. We had a shuttle for 4:30am to airport that at 4:45am still had not arrived, so had to get an Uber. Wasn’t thrilled about that. Other than that it was wonderful.

8

Nancy N

Jun 13, 2025

·

Stayed 3 nights

Hotel was clean. The breakfast was great, the staff were friendly, minimal parking after a certain time. Especially for ♿️. No closets- have to hang clothes on hooks in open room. Provided toiletries which was a plus. No co.plaints.

10

Helen

Jun 25, 2025

·

Stayed 2 nights

Lovely hotel, very modern, excellent breakfast, pool, gym and bed so comfortable

10

Shane

May 28, 2024

·

Stayed 1 night

Great spot, beautiful pool and clean rooms

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently highlight very clean rooms and public areas. A few report missed details or odors.

Related guest reviews

8

Helena

Jul 17, 2024

·

Stayed 1 night

It was a good stay. Everything was okay I would just say they need to pay attention to the odor in rooms. My room had a very bad odor upon arrival. I got some spray and cleared it up. Very simple and effective breakfast. 25/7 tea and coffee station and that was nice. I would stay here again and maybe just walk with supplies to enhance the bad odor as a precaution.

2

Torey

Jan 20, 2025

·

Stayed 1 night

Very Accommodating staff at the Jacksonville Tru Hotel on Airport rd. When I first got to the hotel, I missed the playoff football I was planning to watch while taking a break off the road. the TV in my room was not working, it only read a source error, I called the front desk and ask for someone to fix it, I had to wait 60 minutes for the maintenance guy to come fix it. Also At check-in the young lady at the front desk had an obvious attitude, she was very snappy and rude. There was hair on the floor in the room beside the window and AC unit. And when I called and asked for a late check out the next day because my flight was delayed that evening I was told I couldn't stay beyond 11 AM which most hotels have 12 PM checkouts plus a one hour late checkout window. I would not recommend this hotel the Aloft Brand with Marriott is way better than these bad customers service Hilton hotels.

6

Caryn

Apr 13, 2025

·

Stayed 1 night

Rooms are small, poorly lit and only seating is a desk chair. There was a dirty thong hanging on a hook in the bathroom. Shower floor was very slippery. Won’t stay there again. Having said that, the staff was very friendly.

10

Robyn

Jul 7, 2025

·

Stayed 1 night

We just stayed one night off of interstate 95 but it was nice, clean, new and had a great breakfast!

10

Crystal

Dec 4, 2025

·

Stayed 2 nights

The entire hotel from the time you walk through the doors to the room itself was very clean and beautiful! We were greeted with a smile and I liked that they sent us a text during our stay to make sure we are comfortable and enjoying our stay.

10

Christina

Dec 2, 2025

·

Stayed 1 night

Amazingly clean and conveniently located. We got a good night's sleep and enjoyed a great breakfast before checking out. The staff that morning were friendly and did a good job of constantly checking the breakfast area for cleanliness and supply. We will definitely return if we are in the area again.

10

Joseph

Dec 19, 2024

·

Stayed 1 night

Very clean, wonderful staff, great breakfast bar. 5 stars - no doubt.

10

Patience

Feb 28, 2025

·

Stayed 1 night

Very clean, nice front desk staff

2

Irena

Jul 15, 2024

·

Stayed 1 night

Not clean, disgusting

6

Dominique

Dec 28, 2024

·

Stayed 5 nights

Great staff. Poorly cleaned room.

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AI-generated summary based on recent guest reviews

Rooms

Modern, comfortable rooms with firm beds and a minimalist layout. Several mention limited storage and no in-room microwave, occasional noise, and slippery shower floors.

Related guest reviews

8

Patricia

Dec 17, 2024

·

Stayed 1 night

Shower floor was too slippery when wet. I almost fell by slipping while in shower. Very dangerous!

8

Joseph

Aug 18, 2025

·

Stayed 2 nights

Nice property and good staff. Pool was very clean. Just with the room had a dresser and a larger fridge.

8

LaSandra

Jan 14, 2025

·

Stayed 1 night

It was a nice place to stay; but, there was no microwave!

6

Sharon

Jun 20, 2024

·

Stayed 1 night

It was fine except the WiFi didn’t work in the room and I’m an honors member. I had to use my hotspot on my persona phone.

8

Emily

Sep 6, 2024

·

Stayed 1 night

The staff are very friendly. Location is convenient and with 24 hour shuttle to and from airport but you must request from counter agent in advance. Place is not really quiet because you hear the loud cars from outside. Only stayed one night and overall, I recommend this hotel and location.

10

Michael

Jun 29, 2024

·

Stayed 1 night

With no carpet in hall and rooms you can here all the noises created by guest.

10

Ike

Feb 3, 2025

·

Stayed 2 nights

Our stay was quite comfortable, and we appreciated the spacious room. The breakfast offered was excellent. However, one drawback was the absence of a microwave in our room. In previous stays at other Tru locations, we found that at least a shared microwave was available on each floor, but that was not the case here. This was one of the few inconveniences we encountered.

8

Cristy

Jun 24, 2025

·

Stayed 3 nights

There were no coffee pots in the room, no microwave and no safe.

6

Michelle

Jun 14, 2025

·

Stayed 2 nights

The hotel was clean and decor looked good ..lack of amenities.. no closet. Breakfast not great.. location is convent but questionable. The hotel grounds is clean and parking was convent as well. The hotel is good for in and out for whatever business you have. For me just missing the welcome factor.

8

Nancy N

Jun 13, 2025

·

Stayed 3 nights

Hotel was clean. The breakfast was great, the staff were friendly, minimal parking after a certain time. Especially for ♿️. No closets- have to hang clothes on hooks in open room. Provided toiletries which was a plus. No co.plaints.

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AI-generated summary based on recent guest reviews

Service

Staff are generally friendly, helpful, and efficient. Some guests experienced rude front-desk interactions or shuttle issues.

Related guest reviews

6

Jesper

Dec 27, 2024

·

Stayed 1 night

Unfortunately, we had a very bad experience with the receptionist. She was extremely rude, and her attitude was unacceptable. We spoke with other guests who had the same experience. The hotel itself was nice, clean, and well-maintained. However, our experience with her unfortunately means we won’t be coming back.

2

Torey

Jan 20, 2025

·

Stayed 1 night

Very Accommodating staff at the Jacksonville Tru Hotel on Airport rd. When I first got to the hotel, I missed the playoff football I was planning to watch while taking a break off the road. the TV in my room was not working, it only read a source error, I called the front desk and ask for someone to fix it, I had to wait 60 minutes for the maintenance guy to come fix it. Also At check-in the young lady at the front desk had an obvious attitude, she was very snappy and rude. There was hair on the floor in the room beside the window and AC unit. And when I called and asked for a late check out the next day because my flight was delayed that evening I was told I couldn't stay beyond 11 AM which most hotels have 12 PM checkouts plus a one hour late checkout window. I would not recommend this hotel the Aloft Brand with Marriott is way better than these bad customers service Hilton hotels.

10

Ellen Jean

Dec 10, 2024

·

Stayed 1 night

Great stay. Couldn’t ask for more! Friendly, personable staff, wonderful breakfast, convenient transfers to and from airport. Great job Tru!

10

Penelope

Dec 21, 2025

·

Stayed 1 night

Staff was great

10

Nancy

Feb 4, 2025

·

Stayed 1 night

Fabulous! The service was great, everyone was so kind and helpful with suggestions for shopping and eating. The airport shuttle was wonderful and on time. Breakfast was good- and the rooms were spotless! I’ll stay there again, for sure.

10

Mindi

Sep 6, 2025

·

Stayed 1 night

Everyone who worked there was so kind and helpful. They helped me schedule the shuttle to make my flight the next morning, and were overall just cheerful. There is nothing i appreciate more thsn a warm welcome when you arrive at a hotel. The closeness to the airport was perfect!

2

michael

Apr 11, 2025

·

Stayed 1 night

All was well until the morning we checked out, the day before I had set up for their shuttle to take us to the airport at 4am. We are in the lobby at 3:55, 4:05 rolls around and no shuttle, my wife ask about it and the man at the desk says he is on the way. He gets there 20 mins late at 4:20 and then says he has another stop to make before taking us to the airport. I say something about him already being late and how we need to be at the airport and he goes crazy. He is mad and says he had a rough night and that he is this close to going off on someone while standing up in my space and then he says if we don't like it then we can find another way to the airport. I about lose it but say nothing as my wife gives me a look to deescalate the situation. I didn't say anything else but his attitude was uncalled for, whatever his issue were before that were of no concern of ours, his job was to be at the hotel at 4 am for our pick up, even if not at 4 am at least close. And if you show up 20 mins late don't go off on your customers for not being trilled about being late. Needless to say we will never be staying there again.

10

Crystal

Dec 4, 2025

·

Stayed 2 nights

The entire hotel from the time you walk through the doors to the room itself was very clean and beautiful! We were greeted with a smile and I liked that they sent us a text during our stay to make sure we are comfortable and enjoying our stay.

10

Aundreus Crystal

Sep 27, 2025

·

Stayed 1 night

Staff was super friendly and helpful room was clean and comfortable. We stayed one night but there were plenty of dining options and shopping close.

2

Michael

Jun 9, 2025

·

Stayed 1 night

My wife and I drove ten hours and arrived at Tru Hilton Jacksonville Airport I-95 at 12:20 am. After finding my reservation, Tim, the desk clerk asked for my license and credit card. I set them on the counter near him as he was typing and staring at his screen. He read them and asked me to put my card into the chip reader. I asked him for my card back so I could accomplish this. He said I needed to reach and get them the same way I placed them. I'm confused. He says "That's something people do to avoid touching people of color." (Tim is black by the way) I say "I'm not that guy. I placed them there because you were typing." He does NOT accept my explanation and forces my wife to retrieve my cards. I remind him he's a representative of The Hilton. He says "I'm not representing Hilton, I'm representing myself and people of color." He then gives my wife a room key but not me. The hotel is nice but unbelievably horrible customer service.

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AI-generated summary based on recent guest reviews

Location

Very convenient to JAX, I-95, cruise port, and nearby dining/shopping. A few mention the surrounding area feels busy or a bit sketchy.

Related guest reviews

10

Trang

Apr 7, 2024

·

Stayed 1 night

Close to JAX airport

6

Jason

Nov 21, 2025

·

Stayed 4 nights

This is an Ok hotel. It is not nearly as nice and comfortable as the South Mandarin location. The area is busy and a little shady. Secure everything or it will get stolen. I will find a different hotel the next time I work up there.

10

Michele

Aug 19, 2025

·

Stayed 1 night

Great location to JAX

10

Tracey

Jun 20, 2025

·

Stayed 1 night

Was the perfect spot to stay as it is so close to the airport and there's a nice restaurant next door - walking distance.

10

James

Oct 21, 2024

·

Stayed 1 night

Extremely conveniently located to the airport and other amenities. I would stay there again.

10

Thomas

Jan 12, 2025

·

Stayed 1 night

If you need to stay near the airport, this hotel is new, clean, and safe. The surrounding area is sketchy.

10

eric

Oct 1, 2025

·

Stayed 1 night

Very nice staff, the place is clean, conveniently located next to I-95. They even gave me a bottle of water . Very nice! Very nice

10

Mari

Aug 24, 2025

·

Stayed 1 night

Location is very convenient, staff was very pleasant

10

Ana

Sep 30, 2025

·

Stayed 1 night

Very convenient near airport

10

Kali

Dec 4, 2024

·

Stayed 1 night

Clean, surrounded by a lot of restaurants and close to the airport and cruise port.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly praised for being free and tasty with decent variety. Coffee is often described as weak, and a few found breakfast average or limited.

Related guest reviews

10

Joan

Apr 11, 2025

·

Stayed 1 night

Rooms clean and nice. Loved the moisturizer!! Coffee wasn’t great but it was plentiful!

8

Raven

Aug 4, 2024

·

Stayed 1 night

The place was clean and well up to date. But the service desk during my stay could use you Customer Service training. The guy was very rude and snappy. The coffee was weak. Breakfast was good except they could use a turkey option and better tasting juice. They close down breakfast wayyyy too early, especially to be on the weekend. 9:30 is a bit extreme. That’s when most people are waking up. Overall, it’s very clean and beautiful.

8

Robert

Oct 7, 2025

·

Stayed 1 night

Some of the tv stations did not work-/ otherwise, everything else was good. Coffee could have been better

10

Jeremy

Dec 17, 2025

·

Stayed 1 night

Clean room, courteous staff, excellent breakfast.

10

Robyn

Jul 7, 2025

·

Stayed 1 night

We just stayed one night off of interstate 95 but it was nice, clean, new and had a great breakfast!

10

James

Jul 14, 2024

·

Stayed 1 night

Hotel was new and clean. Staff was nice. Breakfast was not good no eggs. Coffee was very weak and watery

10

Frank

Nov 12, 2025

·

Stayed 1 night

Very welcoming Staff, clean rooms and a great breakfast!

10

Joseph

Dec 19, 2024

·

Stayed 1 night

Very clean, wonderful staff, great breakfast bar. 5 stars - no doubt.

8

Lori

Mar 22, 2025

·

Stayed 1 night

Good breakfast.

10

Wojciech

Jul 13, 2025

·

Stayed 1 night

Good breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $148	12 $143	13 $145	14 $147
15 $119	16 $124	17 $128	18 $140	19 $150	20 $129	21 $115
22 $113	23 $121	24 $143	25 $122	26 $135	27 $130	28 $156
29 $121	30 $124

Su	Mo	Tu	We	Th	Fr	Sa
		1 $122	2 $154	3 $124	4 $129	5 $120
6 $119	7 $115	8 $119	9 $153	10 $122	11 $138	12 $119
13 $137	14 $136	15 $110	16 $131	17 $111	18 $159	19 $122
20 $113	21 $117	22 $119	23 $193	24 $123	25 $141	26 $126
27 $119	28 $106	29 $148	30 $113	31 $106

Tru by Hilton Jacksonville Airport I-95

Prices for Tru by Hilton Jacksonville Airport I-95

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed

Room, 1 King Bed, Mobility Accessible

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds, Mobility Accessible

Room, 2 Queen Beds, Hearing Accessible

Guest reviews of Tru by Hilton Jacksonville Airport I-95

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Tru by Hilton Jacksonville Airport I-95

Prices for upcoming dates