Is parking available at the property?

Free self-parking is available on-site, but parking height restrictions apply.

Are pets allowed at the property?

No pets are allowed, and service animals are also not permitted.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 9:30 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, making it accessible for guests with disabilities.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Playa del Carmen, within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. It is approximately 0.6 miles from Playacar Beach and the Playa del Carmen Maritime Terminal.

Does the hotel have a swimming pool?

Yes, there is an indoor pool available, with access from 8:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Children are welcome, and one child aged 6 years or younger can stay free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or extra beds, and advance requests for additional bedding are not available.

Palmarena Rooms & Residences - Long Stay Comfort with Parking, Sauna, Gym & Pool - Steps from 5th Avenue | Book like an insider

What guests think

At Palmarena Rooms & Residences - Long Stay Comfort with Parking, Sauna, Gym & Pool - Steps from 5th Avenue, guests highlight a convenient base near 5th Avenue and the beach, secure parking, an indoor pool, and friendly staff.

Cleanliness is inconsistent, ranging from very clean apartments to reports of stained sheets, weak housekeeping, and unpleasant odors. Rooms are generally spacious and modern, but some lack windows and can be noisy near a neighboring bar; some mention weak water pressure, limited hot water or brief outages, occasional drain smells, and spotty Wi‑Fi. Expect a well-located, apartment-style stay with useful amenities, but check room assignment and maintenance details if you are sensitive to cleanliness or noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate secure parking, an indoor pool, and access to the gym and sauna; several note the pool is cold due to shade. Some units have washer/dryers, with isolated reports of a broken elevator or a dirty pool.

Related guest reviews

8

Gisel Kayrel

Jul 21, 2024

·

Stayed 1 night

La habitacion excelente. Solo la alberca se miraba sucia

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10

Brian

Aug 6, 2024

·

Stayed 1 night

Clean and comfortable. Entrance secured and access codes given. Pool is clean.

8

Luis

Oct 3, 2023

·

Stayed 5 nights

Es una gran opción si buscas todos los servicios de una vivienda ya que algunas habitaciones tienen hasta lavasecadora, la alberca al estar en el centro de la propiedad, prácticamente tiene sombra todo el día incluso en donde está descubierta, lo cual la hace un poco fría, pero a cambio, no te asoleas.

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10

Dimitri

Dec 18, 2023

·

Stayed 2 nights

Este lugar es similar a un pequeño apartamento. Para mí fue cómodo. Estaba limpio. Tenía agua tibia. Está muy cerca de lugares para comer y comprar. La única recomendación para los huéspedes es alojarse en un piso superior o lejos de la puerta principal. De lo contrario se oye hablar al huésped. Mientras entran y salen del edificio. El edificio es hermosa, y el gym es hermosa

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10

Carla

Jul 14, 2022

·

Stayed 1 night

Excelente relación precio-calidad. Departamento nuevo con excelente equipamiento. El lavasecarropas nos vino genial para renovar la ropa de varios días de vacaciones. Muy atenta Karen, que nos recibió y estuvo disponible para todo lo que necesitamos. La pileta hermosa y súper limpia. El estacionamiento es en la planta baja. A pocos minutos de la playa y la quinta avenida.

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6

Victor

Nov 6, 2025

·

Stayed 6 nights

If you are looking for somewhere clean and cheap to lay your head this place is just that. It was very clean, spacious, and newly remodeled, under ground parking and walking distance to quinta Avenida and public beach. Downside was no washer or dryer, ran out of water to shower, pools are cold.

10

Grecia

Jun 28, 2025

·

Stayed 6 nights

Great location, safe parking, pool availability and very clean.

10

Luis

Oct 11, 2023

·

Stayed 1 night

Muy buena opción si buscas todos los servicios de una casa, incluso algunas cuentan con lava secadora. La alberca al estar al interior tiene el agua un poco fresca ya que casi no le da el sol, si es temporada de calor, es agradable, sino un poco fría.

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6

Jaime Daniel

Aug 20, 2023

·

Stayed 4 nights

Broken elevator ..no cold water.clean up need to be or request even when you stay 4 nights. Por wifi

10

Alexander

Apr 12, 2024

·

Stayed 5 nights

Lugar muy tranquilo, la piscina algo fria pero se disfruta, mi habitación bastante agradable todo funcional, gym y sauna incluidos.

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Cleanliness

Cleanliness feedback is mixed: many describe very clean rooms, while others report dirty rooms and bathrooms, stained or unchanged linens, and bad smells.

Related guest reviews

10

Heidy

Jun 20, 2024

·

Stayed 4 nights

The place was really well kept and clean. We really enjoyed the pool.

8

Mary

Feb 25, 2023

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Stayed 8 nights

Staff was very friendly & aimed to please. Rooms were very clean

4

Maria Isabel

Jul 28, 2025

·

Stayed 1 night

Fue una reserva de último minuto y afortunadamente tuvimos donde dormir, sobre el sitio hotels este hotel tiene una puntuación de 9. Agradecemos inmensamente al administrador por su amabilidad. Sin embargo al ingresar al apartamento todo estaba en muy mal estado, el aseo de cada habitación, baños, cocina, duchas fue extremamente deficiente, salpicaduras de sustancias desconocidas por doquier, muebles manchados y pegajosos de lo que parecía ser grasa, refrigerador con restos de líquidos secos en el interior grifería llena de restos de crema dental y la lista seguiría. Pasamos esa noche ahí por necesidad debido a que mi reserva en otro hotel fue incumplida. Toda una descepcion que se sumó en nuestro primer día en la rivera maya.

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8

Mauricio

Nov 20, 2024

·

Stayed 6 nights

En general la experiencia fue buena pero las paredes estaban sucias, la ubicación es buena.

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10

Carla

Jul 14, 2022

·

Stayed 1 night

Excelente relación precio-calidad. Departamento nuevo con excelente equipamiento. El lavasecarropas nos vino genial para renovar la ropa de varios días de vacaciones. Muy atenta Karen, que nos recibió y estuvo disponible para todo lo que necesitamos. La pileta hermosa y súper limpia. El estacionamiento es en la planta baja. A pocos minutos de la playa y la quinta avenida.

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4

John

Aug 13, 2025

·

Stayed 6 nights

The cleaniness in the rooms was zero and the rooms smelt awful we had to change hotels after the first night because the smell was unbearable. I don't understand how this hotel is open to rent to the public.

10

Francine

Nov 22, 2025

·

Stayed 21 nights

Super propre Tout est change aux 2 jours. Jamais vu ca

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10

Grecia

Jun 28, 2025

·

Stayed 6 nights

Great location, safe parking, pool availability and very clean.

2

Paraskevi

Feb 2, 2026

·

Stayed 1 night

Apart from the fact that the receptionist was very friendly and he facilitate our early check in the rest was a disaster. The room was very dirty and the bed sheets had stains. They haven't changed the bed sheets in neither if the sofa bes nor the double bed. Same unfortunately for the towels. The room was so dirty looked like it hasn't been cleaned for ages. Unfortunately when e realised it , it was already 8:30 pm and noone was at the reception after 8:00 pm to address the matter to. We wrote them a message at whatsapp but noone came back to us. We would not recommend it and we would never come back here. The toilet very dirty too and the was rust in some parts in the bathroom. Such a shame!

6

Sandra

Jul 21, 2025

·

Stayed 1 night

Es una hermosa propiedad pero las sabanas estaban sucias con manchas...

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Rooms

Rooms are generally spacious and comfortable, but some lack windows and can be noisy near a neighboring bar. Some mention weak water pressure, limited hot water or brief outages, occasional drain odors, and spotty Wi‑Fi.

Related guest reviews

8

erich charles

Jan 25, 2025

·

Stayed 15 nights

The only thing I didn’t like was the smell as you entered the apartment,foul,came from the sink.it went away when we put the stopper in.otherwise,great place,we made it into home.staff was great,miss the guys at the office already.would stay here again,location was good.

6

Lena

Mar 18, 2025

·

Stayed 7 nights

We arrived 4 hours before check in time and the gentleman working the front desk was extremely kind to let us into our room early. I give them a 5 star for that. The room was ok. Problems with water pressure and minimal hot water. We stayed on the side where there is an adjacent night club and it was very loud at night.

8

Hector Aranda

Feb 11, 2024

·

Stayed 7 nights

Fue un viaje familiar, mi esposa mi hija de 6 meses y yo, el lugar esta bien, comodo, nuevo y cuidado, sobre la propiedad no hay queja, el personal muy amable y servicial, por lo unico que no lo marco como excelente es por la limpieza, permanecimos 7 dias, el aseo lo realizan un dia si y uno no, y nos percatamos que por ejemplo no nos cambiaron las sabanas o fundas de almohadas, solo hicieron la cama y sacaron la basura

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8

William Isaac

Jan 22, 2024

·

Stayed 7 nights

Great stay for the past week; internet was spotty and would come and go but that’s not a huge deal. There’s a bar next door and the music can get quite loud if you stay in the rooms adjacent to them but they shut down at a decent time so again not a huge deal. Shopping and great food within walking distance and only 10 minutes from the beach and ferry terminal. Would definitely go back and stay again

6

David Martín

Aug 18, 2025

·

Stayed 7 nights

Lo único que no me ha gustado ha sido que la placa ducha no echaba apenas agua, por lo demás todo bien

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10

Olivia

Oct 28, 2024

·

Stayed 1 night

Spacious and comfortable, was a convenient place to stay for a very good price

8

Ruthy

Jan 25, 2023

·

Stayed 4 nights

This property I located about 4 block from 5th avenue. It’s very clean and very cozy. The only downfall is that I didn’t have a window and the property is very dark. Overall it was nice place to stay there, Erica the lady that works in the front was very attentive, sweet, smiley and very helpful.

6

Victor

Nov 6, 2025

·

Stayed 6 nights

If you are looking for somewhere clean and cheap to lay your head this place is just that. It was very clean, spacious, and newly remodeled, under ground parking and walking distance to quinta Avenida and public beach. Downside was no washer or dryer, ran out of water to shower, pools are cold.

6

Franck

Feb 6, 2024

·

Stayed 8 nights

Commençons par les points négatifs : il n’y a pas de fenêtre dans chambre, elle donne sur la piscine intérieure : c est très bruyant très tard le soir et en plus il y a un bar juste derrière qui met sa musique à fond. La douche n est pas pratique. L équipement de la cuisine est sommaire : pas de casseroles. Enfin , une serviette de piscine et une serviette de bain pour deux. Pour les points positifs : un grand garage et la proximité du front de mer à 10 min à pieds.

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6

Jaime Daniel

Aug 20, 2023

·

Stayed 4 nights

Broken elevator ..no cold water.clean up need to be or request even when you stay 4 nights. Por wifi

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Service

Staff are widely praised as friendly and helpful, with smooth check‑ins and thoughtful assistance like early check‑in and attentive security. One review notes difficulty reaching reception after hours.

Related guest reviews

10

Mauricio

Dec 5, 2022

·

Stayed 19,330 nights

Las personas que la atienden son súper amables algo supero extraño en lo q me toco vivir con la sociedad mexicana. El hotel es súper bien ubicado, rest, farmacias cerca de la quinta.

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10

Catherine

Sep 3, 2025

·

Stayed 5 nights

Friendly staff and clean. you can walk to downtown only 10 min and free parking.

10

Wallace Handel

Dec 12, 2022

·

Stayed 7 nights

All the employees were top shelf. Front desk, room cleaners, grounds cleaner, and maintenance all made my stay excellent.

10

Serge

Jan 13, 2025

·

Stayed 11 nights

Nice little place, closed to downtown (walking distance) good staff, felt safe

10

ATHANASIOS

Sep 4, 2022

·

Stayed 3 nights

Great accomodation and amazing hospitality. Great location, comfortable modern room and a very beautiful interior pool. The reception staff always helpful and ready to provide you with anything you need. Definitely back there soon.

10

Ana Pilar

Jun 13, 2023

·

Stayed 1 night

La atención del seguridad de la noche, siempre pendiente de todo, un señor ya grande de edad, pero siempre con la intención de ayudar, muchas gracias

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10

Alexandra

Sep 16, 2023

·

Stayed 25 nights

Truely really kind people

10

Miguel Angel

Apr 18, 2022

·

Stayed 1 night

Super bien cumplieron con lo prometido y el trato fue excelente

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8

Olena

Jun 13, 2024

·

Stayed 10 nights

The hotel is in a convenient location close to everything - 10 minute walk to the beach and 5th avenue. It needs some TLC but in general it is ok. We liked the pool being inside as the water is always refreshing. They need to fix the water pressure and the faucets are loose. They also need to add more dishes and pots and pans. Otherwise the stay was pleasant, the check in and check out seamless and the staff is polite and accommodating.

2

Paraskevi

Feb 2, 2026

·

Stayed 1 night

Apart from the fact that the receptionist was very friendly and he facilitate our early check in the rest was a disaster. The room was very dirty and the bed sheets had stains. They haven't changed the bed sheets in neither if the sofa bes nor the double bed. Same unfortunately for the towels. The room was so dirty looked like it hasn't been cleaned for ages. Unfortunately when e realised it , it was already 8:30 pm and noone was at the reception after 8:00 pm to address the matter to. We wrote them a message at whatsapp but noone came back to us. We would not recommend it and we would never come back here. The toilet very dirty too and the was rust in some parts in the bathroom. Such a shame!

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Location

Convenient location about a 10‑minute walk to 5th Avenue, the beach, and shopping; several guests felt safe. Some rooms near a neighboring bar experience nighttime noise.

Related guest reviews

6

Lena

Mar 18, 2025

·

Stayed 7 nights

We arrived 4 hours before check in time and the gentleman working the front desk was extremely kind to let us into our room early. I give them a 5 star for that. The room was ok. Problems with water pressure and minimal hot water. We stayed on the side where there is an adjacent night club and it was very loud at night.

10

Catherine

Sep 3, 2025

·

Stayed 5 nights

Friendly staff and clean. you can walk to downtown only 10 min and free parking.

8

William Isaac

Jan 22, 2024

·

Stayed 7 nights

Great stay for the past week; internet was spotty and would come and go but that’s not a huge deal. There’s a bar next door and the music can get quite loud if you stay in the rooms adjacent to them but they shut down at a decent time so again not a huge deal. Shopping and great food within walking distance and only 10 minutes from the beach and ferry terminal. Would definitely go back and stay again

10

Anuar

Jan 4, 2023

·

Stayed 19,359 nights

It is a good Hotel with kitchenette, refrigerator and a good swimming pool. The people were very attentive, and is close to Walmart and 11 minutes to the 5ta Avenue.

10

Marta Leticia

Aug 4, 2025

·

Stayed 7 nights

It is walkable distance to beach and Calle 5. It is a safe area. Everything was great and look forward for another stay here on our next vacation.

8

Olena

Jun 13, 2024

·

Stayed 10 nights

The hotel is in a convenient location close to everything - 10 minute walk to the beach and 5th avenue. It needs some TLC but in general it is ok. We liked the pool being inside as the water is always refreshing. They need to fix the water pressure and the faucets are loose. They also need to add more dishes and pots and pans. Otherwise the stay was pleasant, the check in and check out seamless and the staff is polite and accommodating.

8

Elvia

Aug 23, 2024

·

Stayed 3 nights

Está cerca de la quinta avenida

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10

Grecia

Jun 28, 2025

·

Stayed 6 nights

Great location, safe parking, pool availability and very clean.

6

Franck

Feb 6, 2024

·

Stayed 8 nights

Commençons par les points négatifs : il n’y a pas de fenêtre dans chambre, elle donne sur la piscine intérieure : c est très bruyant très tard le soir et en plus il y a un bar juste derrière qui met sa musique à fond. La douche n est pas pratique. L équipement de la cuisine est sommaire : pas de casseroles. Enfin , une serviette de piscine et une serviette de bain pour deux. Pour les points positifs : un grand garage et la proximité du front de mer à 10 min à pieds.

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10

Paola

Jan 5, 2025

·

Stayed 7 nights

Good location.

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Dining

Not enough information in reviews.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $43
11 $41	12 $40	13 $39	14 $40	15 $39	16 $38	17 $41
18 $42	19 $46	20 $46	21 $45	22 $43	23 $43	24 $40
25 $40	26 $40	27 $43	28 $46	29 $60	30 $58	31 $56

Su	Mo	Tu	We	Th	Fr	Sa
1 $78	2 $53	3 $51	4 $52	5 $52	6 $53	7 $52
8 $47	9 $50	10 $50	11 $57	12 $47	13 $48	14 $49
15 $48	16 $52	17 $45	18 $45	19 $53	20 $51	21 $46
22 $43	23 $53	24 $44	25 $51	26 $50	27 $58	28 $63
29 $51	30 $51

Palmarena Rooms & Residences - Long Stay Comfort with Parking, Sauna, Gym & Pool - Steps from 5th Avenue

About this property

Location

Room options

Deluxe Studio, Kitchen

Luxury Penthouse

Guest reviews of Palmarena Rooms & Residences - Long Stay Comfort with Parking, Sauna, Gym & Pool - Steps from 5th Avenue

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Palmarena Rooms & Residences - Long Stay Comfort with Parking, Sauna, Gym & Pool - Steps from 5th Avenue

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