Is parking available at the property?

Self-parking is available on-site for a fee of USD 22 per night, which includes in/out privileges. RV, bus, and truck parking is also available for a surcharge.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:00 AM to 10:00 AM for a fee of approximately USD 36.93 for adults and children.

Does the property allow pets?

Pets are allowed with a fee of USD 75 per pet per night. A pet deposit of USD 75 is also required. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee of USD 65, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including elevators, wheelchair-accessible registration desk, public washrooms, and meeting spaces. There is also a stair-free path to the entrance and wheelchair-accessible parking.

What is the location of the property in relation to key landmarks?

The hotel is located in South San Jose, within a 15-minute drive of CSU San Jose State University and the San Jose McEnery Convention Center. It is approximately 7.9 miles from SAP Center at San Jose and 10.9 miles from Santana Row Shopping Center.

Does the property have a swimming pool?

Yes, the property features an outdoor pool and a hot tub. The operational hours are not specified, but the pool is available for guests to enjoy.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room using existing bedding.

Hayes Mansion Hotel in San Jose

Average nightly price at Hayes Mansion, San Jose - Curio Collection by Hilton by month, last 12 months (USD)
Month	Average price
January	$173
February	$195
March	$214
April	$200
May	$197
June	$224
July	$179
August	$187
September	$204
October	$202
November	$187
December	$159

What guests think

At Hayes Mansion, San Jose - Curio Collection by Hilton, guests praise the striking historic grounds, generally clean, comfortable rooms and pleasant pool and gym, while several reviews flag uneven service, event-related noise, and practical hassles like parking and fees.

Multiple guests also mention HVAC problems, dim room lighting, and occasional maintenance lapses. Dining feedback is mixed: some enjoyed the restaurant and breakfast, others found it pricey or slow. Expect a distinctive, resort-like setting with charm, but plan for possible crowds during events and variable service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Attractive pool area, hot tub and a well-equipped gym are positives, and the historic grounds host weddings and live music. Recurring issues include unheated or occasionally out-of-service spa/pool, sporadic towel shortages, and parking that is paid, scarce or far from rooms.

Related guest reviews

10

Gary

Jan 7, 2025

·

Stayed 3 nights

The mansion is charming, the beds very comfortable. Very quiet in the room and the expansive grounds are peaceful. The gym is great with a large variety of equipment.

8

Liudmila

Aug 7, 2025

·

Stayed 1 night

It is a beautiful hotel. It was clean, spacious and quiet. It has great amenities, nice pool and hot tub, it also has fire pits outfront which are great at night to sit next to. Parking was $20 a night. That was a surprise. We didnt know about that before check-in.

6

Christina

May 5, 2025

·

Stayed 3 nights

This is a cool property but not what I would consider a top tier hotel. When we checked in there was only one person working the desk so we waited for a significant amount of time. Even though you pay to park there is zero valet parking. Parking also was not next to where our room was so we had to unload all of our belongings and then park the car. Felt very hillbilly like to have to make multiple trips since we also couldn’t find a luggage cart anywhere and here was zero bell hop. When we went to the pool…. The hot tub was out of order and there were zero towels. After going to the front desk we were told they were going to bring some towels. After a while towels were brought but if you have a pool you need to be on top of having towels.

6

Kristina

Apr 28, 2025

·

Stayed 2 nights

Very busy line at check in, the hotel has awful parking, lots of empty handicap spaces near rooms and absolutely no parking anywhere near our room had to walk around an entire building and two floors to get to 3rd floor! Make sure to ask about proximity from parking to your room when staying here! Called front desk for a blanket because my daughter was cold and they never brought it. Hot tub stopped working didn’t fix until late the next day it was cold and dirty looking water. Front desk doesn’t answer phones because they’re so busy. Room was comfortable enough, dining was good at the bar but they need to do better on parking and hire more staff!

4

Nicholas

Aug 11, 2025

·

Stayed 1 night

Computer system error upon check-in. Staff communication was adequate. Needed a key card to access pool/fitness area but due to system error was not able to get it. Forced into needing an escort to room and other areas everytime was frustrating and time consuming.

10

Kara

Apr 4, 2025

·

Stayed 1 night

Parking was hard to find near our room and had to call twice for extra blankets but the staff is helpful overall. Absolutely the most beautiful grounds and hotel!

8

John

Sep 18, 2023

·

Stayed 1 night

Pool not heated and not clean - same for whirlpool

8

Axel

Sep 12, 2025

·

Stayed 1 night

The say was really good the air conditioning felt amazing as well as the showers weren’t a long wait for hot comforting showers!! The pool felt nice not too cold but the sun kept it warm, disclaimer the pool isn’t heated. Only the hot tub 😆😆, the friendless of staff always felt inviting and walking around the property felt comforting and calming.

10

Marina

Aug 2, 2025

·

Stayed 2 nights

Great pool area and beautiful facilities

10

Emil

May 12, 2025

·

Stayed 2 nights

Venue is used for weddings. There was loud music at 10pm on Saturday. It may have been one of the weddings. Other than that, pretty quiet.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews often note clean rooms and well-kept grounds, but there are repeated complaints about dirty or stained tubs, occasional pests, overflowing exterior trash, and pool cleanliness.

Related guest reviews

8

Carie

Sep 28, 2025

·

Stayed 1 night

Clean, comfortable room with everything we needed. Fun place to stay!

4

Dung

Jun 27, 2025

·

Stayed 2 nights

Bad customer service , so dirty,

10

Soheil

Jun 15, 2025

·

Stayed 1 night

Staff are very friendly hotel rooms and all round very clean

4

Rebecca

Feb 16, 2025

·

Stayed 1 night

Would never stay at this property ever again. Cold water in shower no heat had to call 3 times to get it fixed. Dirty Linen blood stain.

2

Tabitha

May 21, 2023

·

Stayed 2 nights

We checked out after an hr of being there . Room smelled like smoke , I have children with me , found dirty cups under the bed , the pool is dirty , spa is green , after letting the front desk know that we will not be staying there and checking out . We were told bc we already checked in we will not be getting a refund . DO NOT STAY HERE .

6

Tim

Apr 7, 2025

·

Stayed 1 night

There was a huge daddy long leg spider above coffee carafe. I called front desk and someone came and got it in a white towel. Then I was afraid spiders probably in other parts of room , since the spider and web in plain sight. Went to run bath water and button to switch to bath from shower was stuck. Called front desk again and maintenance man came and agreed stuck. But he got button to work. We were there for 1 night stay, ahead of my surgery, the next morning. The top right window has fog on inside it. I booked room 3 to 4wks ahead. Room seemed to be ignored for repairs that are obvious. Checkin took very long time. Contactless checkin wasnt avail )

8

Suky

May 17, 2025

·

Stayed 2 nights

The exterior trash cans at entry to the buildings were full and very smelly for the 4 days.

10

Soonmi

May 1, 2025

·

Stayed 1 night

Very quiet and clean

10

Dorothy J

Sep 25, 2025

·

Stayed 1 night

So nice, clean, and safe.

10

Julia

Nov 28, 2025

·

Stayed 1 night

Lovely hotel and grounds. Room was clean and very comfortable.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, renovated and quiet, though sizes vary. Several guests report dim lighting and HVAC inconsistencies or noise; some also experienced event or street noise in certain rooms.

Related guest reviews

10

Jessie

May 19, 2025

·

Stayed 1 night

Came here last minute, the room was renovated up to date! Bathroom was clean, bedroom was really comfortable and spacious. The upkeep on site was nice and clean. We really enjoyed our quick stay here. Would definitely be back to enjoy the rest of the amenities next time.

10

Anthony

Jul 11, 2025

·

Stayed 1 night

The property was clean and the common areas were well maintained. The history of the mansion was interesting to read about and it made the stay even better. The restraunt onsite was nice and the breakfast option was worth the money. We stayed in the newer building by the large conference rooms. The rooms are dark enough that you need to open the curtains if you have sub standard vision like me. The finishes have a high end feel and the air conditioner worked great.

10

David

Apr 2, 2025

·

Stayed 1 night

Beautiful setting but a bit out of place as the property is resort like but surrounded in the immediate area by single family homes. Beautiful hotel and grounds though. Room very nice and modern, except the HVAC was out of sync with the thermostat. We had engineering there to fix it the night we arrived and they said it was fixed but never-the-less ended up sleeping in a cold room with the fan continuing to blow even with the thermostat set to 80f.

10

Paul

Jul 9, 2024

·

Stayed 1 night

We were only here for one night but had a very nice stay. The room was comfortable and well equipped. Very nice bathroom.

10

Brad

Jul 30, 2025

·

Stayed 4 nights

Beautiful property. Room was nice. Staff were excellent. Two slight things. I noticed that at times there were a lot of glasses sitting around the common area that had not been picked up and were still there the next morning (when they did get picked up). Restaurant was good, but service slow. Having said that, the personnel were exceptional. Perhaps too few of them? My biggest complaint is that the room was very dark and the lights were dim. Seems an easy fix. In summary, I'd stay there again in a hearbeat!

6

Pamela

Nov 29, 2025

·

Stayed 3 nights

The room was in great condition but the HVAC system (heater?) is so loud in the 3 story building it kept me awake a lot.

4

Yvette

Jun 2, 2025

·

Stayed 1 night

Air conditioner did not work. Called front desk. Said they were sending someone. Opened 1 window. Other window had no screen. Waited an hour and half and then had to call again. Switched rooms. Wasted my time waiting while family was at the pool. Some light bulbs did not work. Room was dark.

10

Robert

Oct 2, 2024

·

Stayed 2 nights

Great pool. Lovely staff. My room was humongous but my friend's room was like a shoebox. Sorry not sorry lol.

6

Jamie

Feb 23, 2025

·

Stayed 1 night

This hotel is over priced, does not include main necessities. Have to pay for water, no makeup wipes, also the lighting was very dim. The staff saw us struggling to get inside and ignored us.

4

Patricia

Jan 9, 2025

·

Stayed 1 night

Loud cars on street. Trains. Loud air conditioner. Just a noisy stay for paying so much for room and $20 dollars for parking one night. W

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AI-generated summary based on recent guest reviews

Service

Many guests found staff friendly and helpful across the property. However, reports of slow or stressful check-in, understaffing, poor communication, and unmet requests make service feel inconsistent.

Related guest reviews

10

Stephanie

Jan 26, 2025

·

Stayed 2 nights

Everyone, the reception team, housekeeping team, restaurant folks were all kind and helpful.

8

Anna

Jul 4, 2025

·

Stayed 1 night

I recently stayed at Hayes Mansion and overall, I really liked the hotel. The property is beautiful, clean, and well-maintained. The room itself was very nice and comfortable once we got it. However, check-in was a bit of a hassle, we didn’t get a room until 6pm. I had to check in with the front desk several times, and unfortunately, the staff didn’t seem very friendly. They seemed a bit annoyed that I kept asking about the room status. That said, the hotel itself is lovely, and I would consider staying here again and hopefully with a smoother check-in experience next time.

8

Dana

Apr 27, 2025

·

Stayed 1 night

Check-in was terrible hour wait short line

6

ANNIE

Sep 25, 2023

·

Stayed 1 night

We were pretty disappointed with our whole check in process. The first room was dirty, so had to walk all the way back to get another room. The front desk stated there were no rooms ready, which was fine, so we left to have an early dinner for about 2 hours. When we returned, the rooms were still not ready, and it's 5pm by now. So the front desk said we could stay in a single king bed room, which we agreed, because we needed to be an event. So this next room, the AC was broken, which they must have known because there was a window unit in the room. The temp of the room was 80 degrees. So we had to go back again for another room. The 3rd room was a charm though...clean and AC worked! We ended up being late to our event because of all the room changes...but we enjoyed the stay afterwards!

10

Travarius

Aug 12, 2025

·

Stayed 4 nights

Amazing staff

6

Karl

Aug 5, 2025

·

Stayed 1 night

The front desk staff was very blah. Not what you would expect from a “luxury hotel.” At check-in the front desk agent was not welcoming at all, little to no eye contact, poor posture constantly leaning on the desk as if I was interrupting, did not discuss any of the amenities that the hotel had to offer and scoffed at me when I asked if I could add this stay to my Hilton Honors account. At checkout, the front desk agent was also just very straightfaced and did not check to see how our stay was just went straight to the facts of what the bill looked like. Aside from the front desk staff the property is pretty nice although our TV did not work in our room and we waited almost an hour and a half for someone to come fix it. The pool also had no towels and when I asked them to bring towels, we waited over 45 minutes and still no towels so we ended up leaving and walking back to our room, cold and soaking wet. Again, not something you would expect from a “luxury hotel”. For the price you pay for one of these hotels you expect much better service. I have a degree in Hospitality Management and worked for the Four Seasons, Hotels and Resorts for many years and I started at the front desk. This doesn’t make me picky. It just allows me to understand what should be expected when you stay at a luxury property. I understand that the Four Seasons may have higher standards, but if you consider yourself a luxury property, you should act like it.

8

Farrah

Sep 2, 2025

·

Stayed 3 nights

Loved the stay, the room, the bed, and the restaurant. However, the security guard at the pool was a bit abrasive on sat and sun he was sitting in a chair literally snoring for a while when we first got to the pool and then we picked up food from the restaurant then he woke up came to our table while we were eating and just bent over our table staring at our food then finally in a rude tone asked “this from here?” The bag from the restaurant was on the table with the receipt stapled to it and where else would we have gotten a burger with the hotel logo branded into the bun? It’s not a very large menu I would think the security could maybe familiarize themselves with what food from the hotel looks like. Also, when we said yes he said nothing and just walked away. I understand he has a job to do but we are a family eating lunch at a pool in a hotel where we were staying in a suite i felt like i was being watched policed by a prison guard

2

Tyler

Nov 9, 2025

·

Stayed 1 night

The staff were so incredibly rude. Our room was not ready on time and the staff were rude about that.

10

Brad

Jul 30, 2025

·

Stayed 4 nights

Beautiful property. Room was nice. Staff were excellent. Two slight things. I noticed that at times there were a lot of glasses sitting around the common area that had not been picked up and were still there the next morning (when they did get picked up). Restaurant was good, but service slow. Having said that, the personnel were exceptional. Perhaps too few of them? My biggest complaint is that the room was very dark and the lights were dim. Seems an easy fix. In summary, I'd stay there again in a hearbeat!

10

gene

Jan 1, 2025

·

Stayed 1 night

Dennis at the front desk was awesome. He just got off a difficult phone call but treated us fantastic didn’t let that phone call discourage the customer service that we received A+ for Dennis.

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AI-generated summary based on recent guest reviews

Location

Set in a quiet residential area beside a park, convenient by car to freeways and the airport but not very walkable to dining or downtown. Several reviews mention homeless activity and vehicle break-ins around the parking areas.

Related guest reviews

8

gabriela

Jun 28, 2024

·

Stayed 1 night

The hotel is nice but it is more like a motel or condos style vibe. In a nicer way. The gardens and lobby are beautiful. The breakfast buffet was good. Good HBO variety of channels. The pool looks bigger in the pictures. It is a little far from downtown or any commercial place. The neighborhood seemed very residential.

10

Joe

Apr 26, 2024

·

Stayed 1 night

The Hayes Mansion is a very beautiful property - nestled perfectly in San Jose close to major freeways , SJC Mineta Airport, and other transportation hubs

10

Angela

Mar 23, 2025

·

Stayed 1 night

Pretty, historic property. Theres a shop in the lobby which is handy if you're looking for snacks. I had a BLT in the restaurant and it was huge and delicious. Friendly staff. The hotel grounds are beautiful and the history of the hotel is interesting. A little isolated, but we just ordered an Uber for going downtown. Would recommend if you like historical properties.

8

Deborah

Feb 1, 2025

·

Stayed 3 nights

Everything was great except parking in the back. It’s pitch black back there and very dangerous. The back door that goes to the area I would’ve needed to use is kept locked and it’s only used to exit. So I had to walk to another area in the dark each night. Not safe at all.

2

Marc

Aug 24, 2025

·

Stayed 1 night

Pulled up after a hike and filling my truck with items from storage as I’m moving out of state. Items were covered by a tarp and bungees. As I pulled in there was some punk going from car to car trying to find a car with items left out or cars unlocked. I went straight to the manager to inform. He says he already talked to the guy and will handle it. Well, 40 min later when I roll my bags out, I see cut bungees. This punk stole things out of my truck bed right in front of the manager. I was pissed obviously, manager came out immediately and said he chased the kid away and called the police, 7 hours later the police called me all confused. But it is really annoying that the hotel didn’t take care of my 1 night or offer a free night in the future. Poor service.

10

Rebecca Laughlin

Apr 13, 2025

·

Stayed 3 nights

We spent three nights at this hotel as part of a college tour of San Jose State. The hotel is wonderful - we had a lovely room and were very comfortable. A couple of things broke during our stay - the toilet paper holder and the electric shade and both were fixed right away. One thing -It was the week before California spring break and the hotel was eerily empty. Very few guests meant we got to have the pool and hot tub to ourselves the entire time. The park next to it is a little sketchy but we felt very safe. The hotel is in a residential neighborhood which was fine. It was really a great place to stay and if my daughter goes to college there I will stay there again.

10

Brian

Apr 9, 2023

·

Stayed 1 night

Beautifully restored mansion with newer hotel wings and hotel restaurant. Gem in the middle of a suburban location.

10

Kris

May 7, 2023

·

Stayed 3 nights

Lovely property in a quiet neighborhood of San Jose. Easy access to freeway and short car ride to downtown, airport etc

10

Suzanne

Jan 12, 2025

·

Stayed 2 nights

Beautiful property! Loved the room and the restaurant was excellent too. Lots of homeless in the area surrounding the hotel and they leave their garage and stuff everywhere which is a shame.

10

Alex

Aug 28, 2025

·

Stayed 1 night

There was a man walking around the parking lot pulling on door handles. He jumped the fence in broad daylight. When I saw that I did not feel comfortable leaving my car. Another person in our party had hee truck broken into that night. I dont recall seeing security when we checking in late Friday night. Place is beautiful orherwise.

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AI-generated summary based on recent guest reviews

Dining

On-site restaurant and breakfast receive praise from many, with tasty options and a pleasant bar. Others cite high prices, limited hours, slow service, or understocked brunch; dining quality feels inconsistent overall.

Related guest reviews

6

Lindie

Nov 19, 2024

·

Stayed 1 night

A beautiful historic building with nice enough rooms, but the staff upon registration was not nice at all, and there were no good options for dining. One restaurant on property with limited hours and it was very cold (we were told there were issues with the HVAC system.) There is no complimentary coffee in the public areas. Since the restaurant has limited hours there are snacks and drinks (canned and bottled) for sale in the lobby. There were bottles of wine for sale in the lobby, as well. We asked if there were any cups or glasses and were told we could use paper cups from our room (which was located in a separate building, not convenient for staying in the "parlor area" of the lobby and sharing a glass of wine.) I loved the building and grounds but won\'t be returning to this property.

6

Jessica

Aug 25, 2025

·

Stayed 2 nights

Part of our honey moon and at check in when I said this we were just ignored and told we were 30mins too early. The on-site restaurant was not great and the staff didn’t really know what they were doing and had little knowledge of their wine menu. The bed was comfy Pool was nice but it was a shame it was fenced in and did not have enough sun beds

10

Diane

Aug 11, 2025

·

Stayed 4 nights

The restaurant had some delicious options and we loved the access to coffee, tea and water all day. The bed was comfortable and the pool and hot tub wonderful. We will definitely be back.

10

Melanie

Mar 29, 2025

·

Stayed 1 night

The facility was lovely. The food was second rate convention center fare. The wine list was tragic. Do better Hilton Curio!

10

Claire

Feb 18, 2025

·

Stayed 3 nights

I’ve been coming here since 2020! I just love the hotel! Everyone is so sweet and welcoming! Easy check in as well! Downside is you can’t access to more than Netflix and YouTube on the tv so that sucks. I’d recommend bringing a laptop for entertainment. The pool and jacuzzi is really nice! The menu at the restaurant changes every month so be aware of that! I loved their strawberry dulce de lece cake they served on VDay! So good! Must be a permanent dessert please!!

10

Freda

Oct 7, 2024

·

Stayed 2 nights

Beautiful hotel and loved the on-site restaurant food was delicious. All staff were nice loved the live band for summer time entertainment. Nice pool with plenty of room to relax and have fun with the family & kids.

8

Mayra

Feb 27, 2025

·

Stayed 2 nights

Disappointed that we didn’t have breakfast, getting a seat was very slow. Went offsite instead

8

Rachel

May 13, 2025

·

Stayed 4 nights

I thought the food prices were too high for the quality of the food that was served. The Sunday breakfast brunch did not have enough food for the number of people. Wait time was severe.

10

DALE

Apr 14, 2025

·

Stayed 3 nights

Excellent service and very clean. Food perfect

8

Beth

Oct 14, 2024

·

Stayed 2 nights

Beautiful property. Not as fancy as I expected. Questionable neighborhood. And they had what I can only describe as large hand towels at the pool one of the two days. Seemed impossible to get a proper coffee on-site.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14 $940	15 $355	16 $228	17 $230
18 $230	19 $231	20 $232	21 $232	22 $232	23 $158	24 $160
25 $167	26 $369	27	28 $371	29 $167	30 $167	31 $167

Su	Mo	Tu	We	Th	Fr	Sa
1 $167	2 $225	3 $225	4 $225	5 $225	6 $167	7 $168
8 $167	9 $170	10 $185	11 $173	12 $192	13 $211	14 $262
15 $204	16 $231	17 $231	18 $232	19 $232	20 $203	21 $203
22 $202	23 $203	24 $203	25 $203	26 $205	27 $231	28 $200
29 $203	30 $203

Hayes Mansion, San Jose - Curio Collection by Hilton

Prices for Hayes Mansion, San Jose - Curio Collection by Hilton

Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed, Accessible, Balcony

Suite, 1 Bedroom, Balcony

Room, 1 Queen Bed

Studio Suite, 1 Queen Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (3X3 Shower)

Suite, 1 Bedroom

Junior Suite, 1 King Bed with Sofa Bed

Room, 1 Queen Bed, Accessible (Mobility & Hearing, 3X3 Shower)

Room, 1 King Bed, Accessible (3X3 Shower, Mobility)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Presidential Suite, 1 King Bed

Guest reviews of Hayes Mansion, San Jose - Curio Collection by Hilton

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hayes Mansion, San Jose - Curio Collection by Hilton

Prices for upcoming dates