Is parking available at the hotel?

Yes, the property offers on-site parking, including valet parking for a fee of USD 62 per night.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:00 AM to 11:30 AM for a fee, approximately USD 15 to 20 per person.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the hotel offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for easy access to different floors.

Where is the hotel located in relation to key landmarks?

The hotel is situated in the heart of Dallas, within a 5-minute drive of Dallas Market Center and American Airlines Center. It is approximately 1.8 miles from Morton H. Meyerson Symphony Center and 1.9 miles from Dallas World Aquarium.

Does the hotel have a swimming pool?

Yes, the property features an outdoor heated pool, which is available seasonally. Guests can enjoy the pool during operational hours.

What are the hotel's policies regarding children?

Up to 3 children can stay free when occupying the parent or guardian's room, using existing bedding.

What is the policy for additional guests regarding extra beds or cribs?

The property has connecting/adjoining rooms, which are subject to availability and can be requested. Specific information about extra beds or cribs is not provided.

Virgin Hotels Dallas - Stylish Accommodation in Texas

Average nightly price at Virgin Hotels Dallas by month, last 12 months (USD)
Month	Average price
January	$311
February	$277
March	$275
April	$350
May	$317
June	$396
July	$301
August	$216
September	$292
October	$337
November	$269
December	$252

What guests think

At Virgin Hotels Dallas, guests praise the stylish, comfortable rooms, engaging vibe, and convenient extras like a courtesy car, on-site dining, and a lively pool scene that make stays feel social and easy.

Many highlight welcoming, helpful teams across valet, front desk, and bars, though some report slow responses, check-in delays, billing errors, or unaddressed maintenance requests. The pool area draws DJs and day-pass crowds; several guests found it crowded or unclean, and hot tub or pool closures occasionally occurred. Frequent gripes include pricey valet-only parking and amenity fees, tricky lighting or broken fixtures, and sporadic housekeeping misses or noise from events. Expect a design-forward, energetic stay best for guests who enjoy a social atmosphere.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lively rooftop pool and bar with DJs and a strong social scene, but many note overcrowding, occasional closures, and cleanliness issues. Valet-only parking is expensive, while the complimentary house car is appreciated; on-site coffee shop and restaurant get positive mentions.

Related guest reviews

8

Jason

May 13, 2025

·

Stayed 1 night

Beware the $65 parking and never received an itemized bill, but otherwise a great hotel. Pool was insanely crowded due to it’s small size.

10

Yuliana

Jul 3, 2025

·

Stayed 4 nights

This cute hotel is everything and more. The hotel itself is really pretty and well maintained. The location is nice, not run down. The amenities are lovely. From the pool, they gym, the library, the coffee shop, and the on site restaurant they are a solid 10. The staff are ALL very nice, friendly, and welcoming. I will definitely recommend the Virgin Hotel to family and friends.

10

Sergio

Oct 7, 2024

·

Stayed 3 nights

We truly enjoyed the stay a Virgin Hotels. The staff was extremely friendly and helpful. The transportation and valet are A . Rooms are very nice with great views at night. We will definitely return.

10

Edward

May 12, 2024

·

Stayed 3 nights

Loved this hotel as it was clean and decorated like no other! Staff was wonderful and restaurant was very good. I wish the pool was heated and the hot tub was working, as I missed not having those amenities. Overall, my stay was wonderful

6

Ahmad

Jun 4, 2025

·

Stayed 3 nights

Great property in the heart of Dallas but the amenities (pool) were not working yet they charge the amenities fee per day. As a courtesy they could have not charged customers who stayed during the days we stayed.

10

Bradford

Nov 7, 2023

·

Stayed 1 night

great property, amazing pool and hot tub area, convenient to AA Center for basketball/hockey games

4

Oscar

Jul 28, 2025

·

Stayed 1 night

I was there for 1 night, expecting to enjoy the pool and relax, but it was a terrible mistake. As a guest you don't have priority or preference when it comes to use the pool, it was a pool party going on and it was packed and loud, the majority of the people who where there paid a day pass, and occupied all the sunbeds, for the cabanas you have to pay US$ 600 and rent the sunbeads US$200. The people that was there were loud and drunk, one girl vomited and passed out, and two others were crying. It was a terrible situation. I was afraid people would get violent or physical. We decided to leave. Then, at night, after having dinner, we came back to the hotel, and the bar was about to close, and I asked for a drink, and the bartender (a girl) was extremely rude and told me that they were closing, didn’t have ice, and poured me a whisky with ice in a plastic cup. Terrible experience overall, I don’t recommend this hotel at all, and will be careful because being at the pool can be dangerous

8

Jacob

Aug 9, 2025

·

Stayed 2 nights

The hotel staff was wonderful and the room was great, but the pool was filthy—foggy, murky water with hair floating in it—so I didn’t even get in.

10

Martin

Jan 4, 2025

·

Stayed 1 night

Very nice hotel. Friendly staff, great gym and very nice design. The location is not perfect and parking is only valet. Due to the fact that hotel is located slightly outside the central part of Dallas valet parking feels unnecessary. Free self parking would be more appropriate.

8

Donna

Jun 28, 2025

·

Stayed 1 night

The hotel is very nice. Staff is wonderful. Only complaint would be the pool. They open it to the public. I wish they would have stated that on the website. We wanted to sit in the nice lounge chairs relax and let the kids swim. That is not possible there. By the time we checked in at 3:00 all of the lounge chairs were taken and the pool was full of 30 something young adults standing in the water drinking. Was not the relaxing atmosphere we were hoping for.

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Cleanliness

Feedback ranges from very clean rooms to recurring issues like stained or smelly linens, dusty or dirty furniture, and occasional pest or odor complaints. Some wear and maintenance lapses are also noted in rooms and bathrooms.

Related guest reviews

6

Melissa

Mar 10, 2025

·

Stayed 1 night

Initially had issues with the TV in bedroom but was quickly fixed by service. The window in bedroom had previous guest face prints on the window. It was clearly a forehead and nose print. Completely understand the fun a room like this could bring to guests but there was clearly bodily fluid evidence on furniture in living room as well. Electric curtains were having issues. Enjoyed the room for the most part but left disappointed in the amount of missed expectations.

10

Marci

Jul 28, 2025

·

Stayed 4 nights

Hospitality was amazing. Beds were comfortable. The curtains at stains ( look like make up). But will book again in the future.

6

Lisa

Oct 10, 2023

·

Stayed 1 night

Our room was not ready so they upgraded us to another room. When we got into that room, it was not clean. There was trash in the trash can, hair in the floor and a used q-tip in the basket for towels.

6

Diana

Nov 17, 2025

·

Stayed 1 night

Everything good except smell of pillows and pillows linen. To me, the smell was overpowering dirty pillows or dirty pillow linens could have been. I used towels to mask some of the smell in order to sleep. My husband wasn’t bothered by it but I was. Other than that everything else in room was good. Room in good condition

8

Tamera

May 21, 2025

·

Stayed 3 nights

The virgin hotel is one of our favorites and we have stayed at every location so far. And everytime we come to dallas we try to spend a few night at the Virgin.However this time it seems the up keep of the hotel is not that great. Right now its not the worse but if the upkeep continues at the rate it is now i can see this hotel no longer being 5 star and this location not being a favorite. The outside furniture was not clean, its summer time and hot outside so that should have been a priority to clean and dust off the out door furniture. 2. The hotel smelled like spoiled water, as if they had a bad sewer problem.3. Our bedding had old blood stains on it and this is all an issue especially since we paid 1,000+ for our stay. The room tv would connect to bluetooth and when it did the tv would shut off.However the staff were very friendly and professional.

4

Marvet

Aug 5, 2024

·

Stayed 1 night

The staff made the stay bareable. From the start...there was hair on the sheets when i oulled them back, couch is dusty. The sink made plumbing noises throughout the night all around the outsid of the shower is dirty. We couldnt get the tv to work when trying to watch a specific channel when we return at 1am. No ome i clling someone up at 1am. Youre just trying to wind down. Im a big fan of the Virgin brand and Ive stayed at the Las Vegas location. Dallas location I regret paying for because $300 is not cheap.

6

Tinaya

Sep 1, 2025

·

Stayed 1 night

The coffee shop was fire! The pool vibe was good. Our purple chair in our room had lots of stains and spots. This should be replaced. Pillow and bedding top notch!

6

Megan

May 22, 2023

·

Stayed 3 nights

The room was kind of dirty when we checked in. Property already looked run down.

6

john

May 19, 2025

·

Stayed 3 nights

Hotel needs basic maintenance. Walls near elevator bank are very dirty. Bottom of room door was chipped. Obvious that care is not being taken to maintain hotel common areas. Probably will not be back.

2

Tracey

Jul 7, 2024

·

Stayed 4 nights

My wife and I were bitten each night by bed bugs.

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Rooms

Stylish, well-laid-out rooms with very comfortable beds, impressive showers, and city views are widely praised. Downsides include confusing lighting/controls, occasional AC or shower issues, worn mattresses, and noise from parties or the pool.

Related guest reviews

6

Kaitlin

Jun 29, 2025

·

Stayed 1 night

Overall, it’s a really nice property, but a dog barked most of the night I was there and it was difficult to sleep. It seemed like a dog from an apartment across the street, not inside the hotel. The shower head was broken, the tv remote didn’t work right, and the light switches were pretty hard to figure out. I expected more the high cost of a room.

10

Tracy Ray

Jun 23, 2025

·

Stayed 1 night

It was a great stay! We loved everything except the light switches LOL they just need regular light switches! Enough with the energy savings as we like a light on the bathroom all night!

8

Jill

Dec 4, 2023

·

Stayed 3 nights

It was very convenient and a pleasant place to stay. Bed and pillows 👌. Shortfall was definitely the shower ( I had to dance around to get wet). Also the shade was broken. They did fix it promptly upon notification however I feel this should have been in working order upon my arrival.

10

Amos

Mar 6, 2024

·

Stayed 1 night

My Wife and I had an epic and memorable Anniversary stay here! Loved the Chamber Suite that overlooked the city. Amazing bathroom with soaker tub. We were able to enjoy the pool as well! Great Memories!

10

tina

Oct 12, 2025

·

Stayed 2 nights

Love the vibe of the hotel and the room! The colors are vibrant and the feel is deluxe. Will stay at a Virgin again.

10

Shane

Mar 20, 2023

·

Stayed 1 night

We were very pleased with our stay at the hotel. It was very sleek and modern looking while also keeping comfortability in mind. The view of the skyline was worth the little extra money. I would absolutely recommend this spot for your next getaway.

10

Suzanne

Feb 5, 2024

·

Stayed 1 night

The rooms are absolutely lovely!! We’ve stayed here before and will stay again. Check-in was fast and easy. The only thing I would’ve enjoyed was to feel air moving. I got hot and stuffy during the night.

10

Robert

Oct 23, 2023

·

Stayed 2 nights

Beautifully designed hotel, intelligently designed hotel rooms.

10

Deborah

Jun 3, 2025

·

Stayed 3 nights

The rooms were uniquely designed, and the bed was SO comfortable. The staff was friendly and engaging, and the property was lovely. We will stay there again.

10

Jamee

Jul 3, 2025

·

Stayed 1 night

beautiful property, nice touches in the room

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Service

Service is widely praised as friendly and attentive—valet often stands out. Still, multiple reviews cite slow responses, check-in delays, billing or communication errors, and occasional rudeness.

Related guest reviews

10

Tomeka

Feb 19, 2024

·

Stayed 2 nights

Excellent service from start to finish. The valet team is one of the best I’ve experienced. Thank you for the $30 credit.

6

gilbert

Jun 17, 2024

·

Stayed 2 nights

I checked in late at night and you were understaffed for a busy weekend. That night, i tried using the phone to call the front desk and it was out of service. I needed a wake up call in the morning. No repair was able to be made that night, but I was told it would be addressed the next day. When I tried using the phone for a wakeup call, it had not been repaired. I tried calling the front desk on my cell once again, but there was no answer for over 15 minutes. I had to go down to the lobby. I will tell you that the night manager, Sybil Barton, as she did the day before, personally came to my room and knocked on my door to make sure I would not on the first day, miss see my new granddaughter and the second day, missing an early flight. I have traveled and worked all over the word and managed over 2,000 employees. Seeing her perform her duties, I can tell you that she is an exceptional employee, and is the only reason I would consider returning to your hotel.

10

Dominic

Aug 20, 2025

·

Stayed 2 nights

Brilliant hotel staff is extremely friendly. The drinks at the bar spectacular.

2

Ghazala

Jul 14, 2025

·

Stayed 4 nights

The front dear girls were good for nothing …

10

Adrian

Nov 2, 2025

·

Stayed 2 nights

Great energy and great service

6

Melissa

May 15, 2025

·

Stayed 3 nights

Service was horrible

8

Teddi

Nov 13, 2024

·

Stayed 5 nights

The hotel was nice enough, and unique. The food options were very limited and we had to order Uber Eats most nights. The TV set up was old and it was really annoying to get onto streaming services (they need the new system with the QR codes…). We had used the car service one night but then they said they were on their way to get us, and my 12 year old son and I waited outside of the American Airlines Center for over an hour in the dark and no one showed. We finally got an Uber. Pushed the button to have our room cleaned while we were out during the days but it was just cleaned twice. We had to call for more toilet paper. Beds were comfy, snacks were good in the room and the shower was amazing. Super friendly staff.

10

Theresa

Jan 5, 2025

·

Stayed 2 nights

I have stayed at Virgin Hotel Dallas twice and I plan to make it my designated hotel when in the Dallas area or any of its other locations. The location of the Dallas hotel is in a safe neighborhood and has convenient shopping. The on-site restaurant has impeccable service with a 4-star menu. The front desk staff was hospitable. The valet staff was professional and provided A service! For example, upon checking out of the hotel, we decided to have brunch on-site. When we checked out of the hotel, our vehicle was waiting in front of the hotel for departure. The valet staff loaded our vehicle with our luggage and had the car doors open awaiting our departure. If I could give this hotel and staff more than 5 stars, I would!

10

Gabriella

Jul 8, 2025

·

Stayed 2 nights

This hotel exceeded expectations. The staff are the true stars here. The rooms were clean and I love the whole vibe of this hotel. I really wish it was Adults Only because we did have issues with kids on a team causing disturbances in the pool but that was quickly handled. The valet are AMAZING and the free driver service was so helpful as all of our plans were within range and saved us on ubers. This hotel even has a free happy hour which was perfect before heading out. Definitely plan to stay here again!

4

Erica

Apr 27, 2025

·

Stayed 2 nights

The room we checked in to had a terrible smell coming from the shower. We asked to switch rooms and the front desk gave us new keys, much to our horror, that were to a room that was already occupied. We then had to go back down to the front desk. They wanted to put us in a smaller room with a king rather than two queens (what we paid for) and finally decided they would have us use an empty room to shower while they freshened up our room. So we had to yet again take all of our things up to now a third room, and then has to wait 3 hours for them to freshen up our original room. Management didn’t care or offer a single condolence. It was a truly horrendous experience, especially given the fact that the Virgin boasts its “luxury boutique experience”. It was more like a holiday inn experience.

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Location

Convenient for the Design District, American Airlines Center, and freeway access; the courtesy shuttle helps. Limited walkability and nearby construction are noted, and a few reviews mention safety concerns with public parking areas at night.

Related guest reviews

8

Kelli

Mar 3, 2025

·

Stayed 2 nights

Liked it was separate but not far from downtown. Liked dining options in the area. Nice different hotel

10

Traci

Jul 27, 2025

·

Stayed 1 night

Location was great. They have a curtesy shuttle that will drive you within a 3-mile radius so I able to get a ride to American Airlines center and then walked back that night after a concert. I had an Expedia VIP perk of having $30 off on food but caveat being that when ordering room service, you have to pay an amenity fee which was $25 and the food was >than $30 so not sure the perk is useful when used in this way as I could get something way cheaper elsewhere. My preference is for beds and pillows to be firmer and theirs was quite soft and sunken so did not sleep well. It was quiet and the room was nice overall.

10

Ibrahim

Apr 16, 2025

·

Stayed 5 nights

Great hotel in a quiet and beautiful neighbourhood.

10

Shayla

Aug 30, 2024

·

Stayed 1 night

Great location near downtown Dallas. Not a lot to do within walking distance though.

10

Milan

Nov 24, 2024

·

Stayed 2 nights

Love this place! Hip, clean, spacious rooms, fun bar/lounge, great gym, etc. Would return in a heartbeat. Service was impeccable. Shout out to Griffin and Jeremy along with all of the bar staff, front desk, doormen, etc. Only slight downside is that it’s not super walkable to amenities nearby. We used the courtesy vehicle which was great. I’ll be back again to this wonderful hotel. Appreciate the hospitality!

10

Justin

Jan 30, 2025

·

Stayed 2 nights

My go to place to stay in Dallas. Centrally located and very comfortable. I like the aesthetic of the hotel, and the staff is friendly and helpful.

10

Julie Ann

Apr 12, 2024

·

Stayed 2 nights

We liked the decor and the friendly service. There is construction going on around the surrounding area which makes it difficult to walk around.

10

Khristee

Jan 5, 2025

·

Stayed 3 nights

Great service. Beautiful hotel and near great restaurants.

10

Summer

Oct 10, 2023

·

Stayed 1 night

So fun! And great to be in the heart of the Dallas design district

10

Martin

Jan 4, 2025

·

Stayed 1 night

Very nice hotel. Friendly staff, great gym and very nice design. The location is not perfect and parking is only valet. Due to the fact that hotel is located slightly outside the central part of Dallas valet parking feels unnecessary. Free self parking would be more appropriate.

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Dining

Guests enjoy the bar, coffee shop, and restaurant; breakfast and drinks earn frequent praise. Critiques include limited hours or menu variety, high prices, and slow or inconsistent room service.

Related guest reviews

4

Jayce

Mar 25, 2025

·

Stayed 3 nights

Not worth the price. From the service, to the room cleanliness and functionality. Outlets were broken, room keys were randomly deactivated. Supposedly booked a VIP treatment and received a room on a low floor with a beaming light into the window. Far better hotel options in Dallas for the price/night. Bartenders and some front desk agents were very kind. But overall just don’t book unless you want to be disappointed for the price you pay each night. Valet price per night is also insane.

8

Jamie

Mar 16, 2025

·

Stayed 3 nights

Property was very cool! Facilities were very clean. Only negative thing to say is food options are limited. Restaurant Menu was not very selective.

8

Caitlin

Jan 21, 2025

·

Stayed 3 nights

Nice hotel. Coffee shop was great for breakfast and the bar had friendly staff and great drinks.

10

Dominic

Aug 20, 2025

·

Stayed 2 nights

Brilliant hotel staff is extremely friendly. The drinks at the bar spectacular.

10

Amber

Mar 23, 2025

·

Stayed 1 night

The check in/out staff were friendly and welcoming as well as the valet staff.! The hotel was amazing and the customer service was everything.! Ate breakfast at the common club downstairs as well as got coffee from the little library.! Everything was exceptional.!!! Definitely will be back and will book again.!

8

Teddi

Nov 13, 2024

·

Stayed 5 nights

The hotel was nice enough, and unique. The food options were very limited and we had to order Uber Eats most nights. The TV set up was old and it was really annoying to get onto streaming services (they need the new system with the QR codes…). We had used the car service one night but then they said they were on their way to get us, and my 12 year old son and I waited outside of the American Airlines Center for over an hour in the dark and no one showed. We finally got an Uber. Pushed the button to have our room cleaned while we were out during the days but it was just cleaned twice. We had to call for more toilet paper. Beds were comfy, snacks were good in the room and the shower was amazing. Super friendly staff.

8

ERIC AND MEGAN

Sep 14, 2025

·

Stayed 1 night

The only annoying thing is they charge you for a dinner credit or something. We tried to do it but we were there for a business dinner event so basically just wasted money. I hate places that do that. I also heard that mini fridge in your room had like Walmart prices for the alcohol and goodies. Unfortunately, not true. Expensive life all the other hotels.

8

Marc

Nov 25, 2024

·

Stayed 2 nights

The room was extremely nice and clean. My disappointment was that I received a $30 per day credit for the restaurant and it was closed.

10

soyeon

Jun 22, 2025

·

Stayed 1 night

Hotel was excellent except for tge breakfast I ordered. Sausage was burny totall but they served it

8

Nikita

Sep 4, 2023

·

Stayed 1 night

My husband and I stayed at this hotel for the first time to celebrate our 15th wedding anniversary. The check in was easy and professional. Our room was cozy but the lighting was tricky. I enjoyed the pool club area but wish the hot tub temperature was hotter, it was lukewarm instead. The restaurant was overly priced but the food was pretty decent. This hotel definitely caters to the LGBT community. We heard gunshots outside at night then the ambulance pulled up in a matter of minutes. I say that the area can be a bit unsafe so make sure you're extra careful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $541	20 $491	21 $539	22 $326	23 $682	24 $276
25 $265	26 $306	27 $260	28 $265	29 $257	30 $212	31 $239

Su	Mo	Tu	We	Th	Fr	Sa
1 $239	2 $251	3 $260	4 $263	5 $244	6 $319	7 $261
8 $237	9 $265	10 $278	11 $265	12 $257	13 $280	14 $235
15 $243	16 $251	17 $268	18 $260	19 $249	20 $302	21 $259
22 $213	23 $223	24 $228	25 $223	26 $219	27 $210	28 $219
29 $201	30 $244

Virgin Hotels Dallas

Prices for Virgin Hotels Dallas

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Chamber)

Room, 1 King Bed, Accessible (Chamber)

Grand Suite, Multiple Beds, City View

Deluxe Suite, 1 King Bed, Accessible (Chamber)

Grand Room, 1 King Bed (Chamber)

Grand Room, 1 King Bed, Accessible (Chamber)

Room, 2 Queen Beds, Accessible (Chamber)

Room, 1 King Bed, City View (Chamber)

Grand Suite, 1 King Bed, Balcony (Chamber)

Penthouse (Richard's Flat)

Grand Room, 2 Queen Beds (Chamber)

Penthouse, 1 King Bed (Suite)

Room, 2 Queen Beds (Chamber)

Deluxe Suite, 1 King Bed (Chamber)

Guest reviews of Virgin Hotels Dallas

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Virgin Hotels Dallas

Prices for upcoming dates