Bayside Resort retreat with grill central AC & pai

My family has been going to Delaware since the pandemic. I have 2 boys one with autism. I usually rent from VRBO. This year we rented a home from Vacasa. The home is as advertised beautiful, clean with updated appliances. I love the porch, it's screened in and very serene. The property is great with tons of fun things to do. \r I was a little shocked to see dirty laundry in a bag in front of the door when I arrived. Both garbage cans were filled along with boxes of pizza beer etc left in the garage. We had to take our garbage to the community area. As a courtesy to the next renters I did put one filled garbage can on the curve.\r Besides those issues the one thing I didn't like is the very poor service from Vacasa. I called more than 10 times to request an additional night at the promotional rate. I talked to several representatives all very nice with the exception of one, Adrian or Ariele. It seemed none of the representatives were empowered to make decisions and instead could only text or email managers. I was never able to talk with a manager but instead relied on limited customer care representatives. No one called me back about my request from Vacasa Delaware. They just kept me in limbo. 2nd I purchased 4 passes for the property and later added another pass. The added pass was not available for two days further frustrating me. I explained we have 10 year boys and 1 autistic child both needed adult supervision without the other pass someone would have to stay out. When I called vacasa delaware they simply said it's your loss. I asked for corporate phone numbers and was finally in touch with Jonathan who listened to my issues and tried to get me the extra night. He followed up with emails and phone calls. Unfortunately I was unable to get the extra night but Jonathan was able to give me a late check out and reimburse me for one pass. Housekeeping did show up and we had to explain we were allowed to stay. I would suggest Vacasa provide training or empower representatives to make decisions or at least allow customers to speak directly with managers. I love the home and the neighborhood and will most likely return if the agent is other than Vacasa