Cacao Tulum -Luxury Condos-
From
$224
/ night
Select dates to see prices and availability
From
$224
/ night
About this property
Property LocationWith a stay at Cacao Tulum -Luxury Condos- in Tulum (La Veleta), you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. This spa condo is 3.1 mi (5 km) from Tulum Beach and 12.4 mi (19.9 km) from Xel-Há Park.Distances are displayed to the nearest 0.1 mile and kilometer. Holistika Art Walk - 1.2 km / 0.8 mi Hospital de Tulum - 1.7 km / 1 mi Dos Aguas Park - 1.7 km / 1.1 mi Hunab Lifestyle Center - 2.7 km / 1.7 mi Jaguar Park - 2.8 km / 1.7 mi Temple of Doom - 4.2 km / 2.6 mi Cenote Calavera - 4.3 km / 2.7 mi Cenote Cristal - 4.4 km / 2.8 mi Tulum National Park - 4.6 km / 2.9 mi Acceso al Parque Jaguar - 4.6 km / 2.9 mi Jaguar Viewpoint Tulum - 4.7 km / 2.9 mi Tulum Beach - 4.9 km / 3.1 mi Cenote Escondido - 4.3 km / 2.7 mi SFER IK - 5.6 km / 3.5 mi Tulum Tower - 5.7 km / 3.5 mi The nearest airports are:Tulum Intl. Airport (TQO) - 39.6 km / 24.6 mi Cancun Intl. Airport (CUN) - 120.4 km / 74.8 mi RoomsMake yourself at home in one of the 30 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Your bed comes with down comforters and premium bedding. 40-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves.DiningWrap up your day with a drink at the poolside bar.Business, Other Amenities Featured amenities include a 24-hour business center, express check-out, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Non-Smoking Rooms
Room Service
Concierge
Housekeeping
Banquet Facilities
Currency Exchange
Location
La Veleta, Region 15, La Veleta, Tulum, Tulum, Quintana Roo, Mexico
Room options
Premium Apartment, 1 Bedroom, Private Pool
2 Bedroom Penthouse Family Room with Private Pool
807 ft²
Standard Suite (Garden View) with Private Pool
1 King Bed
431 ft²
Superior Penthouse, 2 Bedrooms, Private Pool
1 Bedroom Deluxe Apartment (Garden View) with Private Pool
Deluxe Penthouse, Private Pool
1 Bedroom Deluxe Apartment with Private Pool
Penthouse Room with Private Pool
538 ft²
Superior Studio with Private Pool
441 ft²
Luxury Apartment, Private Pool
Penthouse Studio
Deluxe Suite with Private Pool
1 Bedroom Standard Room with Private Pool
Deluxe Apartment, Private Pool, Garden View
2 Bedroom Penthouse Superior Residence with Private Pool
Standard Studio with Private Pool and Terrace
Guest reviews of Cacao Tulum -Luxury Condos-
9.2
Superb
Based on 3 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across reviews of Cacao Tulum -Luxury Condos-, guests highlight modern condo-style units and helpful staff, while repeatedly noting the developing La Veleta location with rough unpaved access roads, limited walkability, and infrastructure still in progress around the property.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
What guests think
Across reviews of Cacao Tulum -Luxury Condos-, guests highlight modern condo-style units and helpful staff, while repeatedly noting the developing La Veleta location with rough unpaved access roads, limited walkability, and infrastructure still in progress around the property.
Rooftop and some private pools plus a rooftop bar are appreciated, though the gym draws criticism and a few note pool cleanliness or temperature issues. Cleanliness and maintenance feedback is mixed, with some finding spaces very clean and others reporting dirty areas, fixture problems, sewer odors, or limited housekeeping only every three days with fees for extra service. Best for travelers who want condo amenities and space and are comfortable navigating a still-developing neighborhood.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Guests like the rooftop pool and bar, and some units have private pools. The gym is criticized for being dirty and hot, and a few mention pool cleanliness or temperature issues.
Related guest reviews
10
Martin
Apr 6, 2022
·
Stayed 2 nights
Excelente lugar y limpieza, la alberca increíble. Y el personal muy amable y buena onda.
Excelente lugar y limpieza, la alberca increíble. Y el personal muy amable y buena onda.
2
Yesenia
Aug 5, 2023
·
Stayed 4 nights
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
8
Stella
Dec 20, 2022
·
Stayed 4 nights
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
8
Christophe
Nov 20, 2022
·
Stayed 1 night
Tres bel hotel au colme piscine sur le toit superbe cadre magnifique
Tres bel hotel au colme piscine sur le toit superbe cadre magnifique
10
Ana
Jan 16, 2023
·
Stayed 3 nights
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
8
PATRICIA
Dec 30, 2022
·
Stayed 19,355 nights
Reception check in and out very fast . Roof top pool nice . Place is clean
Reception check in and out very fast . Roof top pool nice . Place is clean
6
Emma
Feb 20, 2023
·
Stayed 4 nights
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
10
Natalja
Aug 21, 2023
·
Stayed 4 nights
I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
8
victor
Jun 19, 2022
·
Stayed 1 night
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
8
Ramon
Jan 31, 2023
·
Stayed 1 night
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness and maintenance are inconsistent: many describe spaces as clean or new, while others report dirty bathrooms or terraces, stained towels, sewer odors, broken fixtures, and bulbs out. Housekeeping is every three days, with fees for extra service or towels.
Related guest reviews
10
Martin
Apr 6, 2022
·
Stayed 2 nights
Excelente lugar y limpieza, la alberca increíble. Y el personal muy amable y buena onda.
Excelente lugar y limpieza, la alberca increíble. Y el personal muy amable y buena onda.
2
Yesenia
Aug 5, 2023
·
Stayed 4 nights
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
8
Firas
Apr 7, 2022
·
Stayed 5 nights
Nyt hotel som stadig har gang i byggeriet. Værelset var ikke rengjort, vi manglede toiletpapir og håndklæderne var plettede. Vi fik hurtig skiftet håndklæderne ud.
Nyt hotel som stadig har gang i byggeriet. Værelset var ikke rengjort, vi manglede toiletpapir og håndklæderne var plettede. Vi fik hurtig skiftet håndklæderne ud.
10
Marysol
Feb 17, 2022
·
Stayed 2 nights
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
8
PATRICIA
Dec 30, 2022
·
Stayed 19,355 nights
Reception check in and out very fast . Roof top pool nice . Place is clean
Reception check in and out very fast . Roof top pool nice . Place is clean
6
Yamileth
May 9, 2023
·
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
10
J
Feb 23, 2023
·
Stayed 3 nights
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
8
ENNA
Jun 10, 2023
·
Stayed 1 night
Excelente servicio e instalaciones. Tido muy limoio y nuevo.
Excelente servicio e instalaciones. Tido muy limoio y nuevo.
6
Manuel Alejandro
Mar 8, 2023
·
Stayed 1 night
Sucia, muchos focos fundidos, el jacuzzi y área de terraza muy sucio. La atención y disposición de los que atienden en el lobby muy bien.
Sucia, muchos focos fundidos, el jacuzzi y área de terraza muy sucio. La atención y disposición de los que atienden en el lobby muy bien.
2
Carlos
Dec 1, 2022
·
Stayed 19,322 nights
When we got in to the apartment it was smelling like sewer water, the shower at the first floor only had a pipe on the shower and both bathrooms the showers was in bad condition while we was taking a shower the water flooded out of the shower going through the toilet area making it hazardous because it was very slippery, when I presented my complaints the person at the front desk didn’t said anything about it and only changed the subject and charged me for a bottle of conditioner that was broken prior we even took a shower, I show them the pictures and ask him to someone contact me but no one contacted me at all, we paid for a good service but this time they seem to be more interested in the money than a costumer satisfied. I have the pictures of the showers flooding and the hardware missing at the shower.
When we got in to the apartment it was smelling like sewer water, the shower at the first floor only had a pipe on the shower and both bathrooms the showers was in bad condition while we was taking a shower the water flooded out of the shower going through the toilet area making it hazardous because it was very slippery, when I presented my complaints the person at the front desk didn’t said anything about it and only changed the subject and charged me for a bottle of conditioner that was broken prior we even took a shower, I show them the pictures and ask him to someone contact me but no one contacted me at all, we paid for a good service but this time they seem to be more interested in the money than a costumer satisfied. I have the pictures of the showers flooding and the hardware missing at the shower.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Condo-style units feel modern and well equipped with kitchens; some penthouses are spacious and include private pools. Beds can be firm, Wi‑Fi was unreliable for at least one guest, and kitchens suit simple cooking more than full meals.
Related guest reviews
10
Monique
Feb 27, 2023
·
Stayed 1 night
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
2
Yesenia
Aug 5, 2023
·
Stayed 4 nights
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
10
Ana
Feb 9, 2023
·
Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención
Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención
8
Stella
Dec 20, 2022
·
Stayed 4 nights
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
10
Marysol
Feb 17, 2022
·
Stayed 2 nights
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
10
Ana
Jan 16, 2023
·
Stayed 3 nights
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
6
Emma
Feb 20, 2023
·
Stayed 4 nights
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
10
Natalja
Aug 21, 2023
·
Stayed 4 nights
I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
10
Jose
Feb 4, 2023
·
Stayed 1 night
Muy buena experiencia lo único es que para llegar las calles no están pavimentadas cosa que no es culpa de la propiedad , la estancia increíble la propiedad es de lujo vale cada peso que pagas regresaría nuevamente sin duda.
Muy buena experiencia lo único es que para llegar las calles no están pavimentadas cosa que no es culpa de la propiedad , la estancia increíble la propiedad es de lujo vale cada peso que pagas regresaría nuevamente sin duda.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly, helpful, and efficient at check‑in. Communication can be difficult (no in‑room phone/only a cell), and a few guests reported poor issue handling or uncomfortable behavior.
Related guest reviews
10
Monique
Feb 27, 2023
·
Stayed 1 night
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
10
Ana
Feb 9, 2023
·
Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención
Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención
10
Ana
Jan 16, 2023
·
Stayed 3 nights
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
8
PATRICIA
Dec 30, 2022
·
Stayed 19,355 nights
Reception check in and out very fast . Roof top pool nice . Place is clean
Reception check in and out very fast . Roof top pool nice . Place is clean
6
Yamileth
May 9, 2023
·
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
10
J
Feb 23, 2023
·
Stayed 3 nights
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
10
Pansy
Jun 2, 2023
·
Stayed 2 nights
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
8
ENNA
Jun 10, 2023
·
Stayed 1 night
Excelente servicio e instalaciones. Tido muy limoio y nuevo.
Excelente servicio e instalaciones. Tido muy limoio y nuevo.
8
victor
Jun 19, 2022
·
Stayed 1 night
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
8
Ashmaad
Jan 21, 2022
·
Stayed 2 nights
Very nice hotel. Staff was pleasant, but at times difficult to communicate with. Covid protocols prevented the staff from cleaning rooms which was understandable, but they could’ve be more accommodating with towels. Overall it was a pleasant stay and I’d recommend it.
Very nice hotel. Staff was pleasant, but at times difficult to communicate with. Covid protocols prevented the staff from cleaning rooms which was understandable, but they could’ve be more accommodating with towels. Overall it was a pleasant stay and I’d recommend it.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Located in a developing La Veleta area with unpaved, potholed roads, limited lighting, and little within easy walking distance; navigation can be tricky and daytime arrival is recommended by some. Several appreciated the quiet setting; access is easier with a car or taxi.
Related guest reviews
2
Yesenia
Aug 5, 2023
·
Stayed 4 nights
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
8
Stella
Dec 20, 2022
·
Stayed 4 nights
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
4
Vicente
Apr 23, 2022
·
Stayed 1 night
Establecimiento en obras !! No deberían venderlo. Ruidos, polvo, … mal. Las calles son una vergüenza y parece zona industrial. Más cascos y botas de ingenieros y albañiles qué lugar de descanso y vacaciones .
Establecimiento en obras !! No deberían venderlo. Ruidos, polvo, … mal. Las calles son una vergüenza y parece zona industrial. Más cascos y botas de ingenieros y albañiles qué lugar de descanso y vacaciones .
10
Marysol
Feb 17, 2022
·
Stayed 2 nights
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
6
Yamileth
May 9, 2023
·
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
10
Pansy
Jun 2, 2023
·
Stayed 2 nights
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
6
Emma
Feb 20, 2023
·
Stayed 4 nights
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
8
Ramon
Jan 31, 2023
·
Stayed 1 night
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
10
Adam
Jan 5, 2022
·
Stayed 1 night
Great accomodation in a very quiet part of La Veleta, which for anyone who knows Tulum is an absolute godsend 🙏
Great accomodation in a very quiet part of La Veleta, which for anyone who knows Tulum is an absolute godsend 🙏
10
Jose
Feb 4, 2023
·
Stayed 1 night
Muy buena experiencia lo único es que para llegar las calles no están pavimentadas cosa que no es culpa de la propiedad , la estancia increíble la propiedad es de lujo vale cada peso que pagas regresaría nuevamente sin duda.
Muy buena experiencia lo único es que para llegar las calles no están pavimentadas cosa que no es culpa de la propiedad , la estancia increíble la propiedad es de lujo vale cada peso que pagas regresaría nuevamente sin duda.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Rooftop bar service is praised by several guests; one noted prices felt high.
Related guest reviews
10
Ana
Jan 16, 2023
·
Stayed 3 nights
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
6
Emma
Feb 20, 2023
·
Stayed 4 nights
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
8
victor
Jun 19, 2022
·
Stayed 1 night
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
8
Ramon
Jan 31, 2023
·
Stayed 1 night
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Marysol
Feb 17, 2022
·
Stayed 2 nights
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
Property Policies
Check-in
Check-out
Check-in from 15:00
Before 13:00
FAQs about Cacao Tulum -Luxury Condos-
Is parking available at the property?
Yes, free parking is available on-site.
Is breakfast offered at the hotel?
Yes, breakfast is available in a buffet style, but specific serving hours and costs are not detailed.
Does the hotel allow pets?
Yes, the hotel allows pets, specifically dogs and cats, with a maximum of 22 pets per room. There are no fees for pets, but a deposit of USD 100 is required for the stay. Service animals are exempt from fees and restrictions.
What are the check-in and check-out times?
Check-in begins at 3:00 PM and check-out is until 1:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific accessibility features for rooms and bathrooms are not detailed.
Where is the hotel located in relation to key attractions?
The hotel is located in La Veleta, Tulum, approximately 6 km from the Tulum Mayan Ruins and 4 km from Gran Cenote. It is conveniently situated 5 kilometers from the nearest airport.
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor pool. Specific operational hours and seasonal availability are not provided.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age policies regarding free stays are not detailed. It is recommended to contact the property for suitable room accommodations.
What are the policies regarding extra beds or cribs?
The property does not offer cribs or rollaway beds. Extra-person charges may apply, and it is advisable to confirm accommodations suitable for children prior to arrival.
Have a question?
Instant AI responses are based on hotel information
Popular amenities
Non-Smoking Rooms
Room Service
Concierge
Housekeeping
Banquet Facilities
Currency Exchange
Activities
Garden
Golf Course (on site)
Fishing
Doctor on call
Pool (Outdoor)
Terrace
Fitness Center (nearby)
General
Room Service
Non-Smoking Rooms
Massage
Poolside Bar
Family Room
Smoke-Free Property
Services
Concierge
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Laundry service
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
24-Hour Front Desk
Parking
Free Parking