Tru by Hilton Binghamton Vestal

Lovely welcome - popcorn and water. Nice free pool table. handy for quickly getting to places.

Not overly fancy but clean, welcoming, family friendly (games, tvs, pool in lobby), great breakfast and amazing staff!!! Plus a little shop in the lobby.

The place was beautiful. It was quiet, clean, and not a huge place where you would get lost. The lobby area is great with a lot of space to work, lounge around, and relax. I love the hot chocolate bar.

Parking was a bit of an issue but the overall condition of the hotel is very good

Business-friendly, gym, clean

Nice hotel with areas to hang out in the lobby, including a pool table! Great breakfast in the morning! Friendly staff and very welcoming of our dog - even gave us a little treat bad for her with a toy and treats! Would definitely stay here again!

Easy to get to very clean. You better hold onto Mac he is fantastic made you feel like you were a long lost friend. The only thing I would change is to have coffee in the room but it’s always available in the lobby so not that big of deal

The hotel is beautiful! Clean, friendly, delicious and well-rounded breakfast, and a great workout room. Would love to stay again!

Friendly staff. Clean all around. Breakfast was good. Room was quiet. Plenty of parking.

Computer facilities for printing were excellent

Bugs bit me 3 spots

Very clean, very kind staff.

Exceptionally clean common area!

Great place, very clean

The room was not clean or stocked. The shower was dirty, no shampoo-bottle was empty. Not even enough towels for all of us to shower. Floors were not mopped in the room and the main areas were not vacuumed. As a Hilton honors member I waited over 40 minutes to be able to check in because they only had one staff for a sold out hotel. I asked for a late check out since we had to wait so long and our last hockey game is late and was given a hour…. Another customer had 3 people and was told she got a room with a king bed even though her reservation showed 2 queens and she was told to bad. Customer service was terrible.

We had looked for a hotel room and found the Tru by Hilton. The reviews looked good and the rating was 8.9 . Our experience found dirty room with under the mattresses nasty as well as a clogged bathroom drain. For a room with the Hilton name in it was seriously lacking. We were offered.a 2nd room and that one was.no better Would not recommend !

Friendly and accommodating front desk staff. Clean room, blackout shade. A bit of mold in the shower but otherwise very nice.

Clean and safe

Conveniently located near everything. We’ve stayed here a number of times while visiting family. Room we got this time was okay. Noticed some mold outside shower door and broken tile. We only stayed 1 night so I let it go. Breakfast was good. Staff was nice but too dressed down with

Clean hotel, very comfortable beds!

It was a wonderful stay all in all except that it would have been great if there was a microwave in the room also.

Room was spacious and the bed was so comfy Location was perfect for our trip

Great stay, employees were awesome! Walls are a little too thin! ☺

The hotel is new and clean, and service is friendly and helpful. The front desk was responsive. However, for $225 per night in Binghamton, NY (!! this isn't NYC, or LA, or Paris, or London, etc.) would it be unreasonable to expect rooms to have a dresser to store clothes, a closet (rather than just hooks on the wall), an ice machine on the floor (rather than having to go downstairs at night), and a room safe to store valuables? Clearly a lot of money has been put into a nice lobby and a decent breakfast and lots of witty signs and slogans up all over the place, but at the expense of some basic room comforts. Were this a $100/night budget hotel, I'd not complain about these omissions, but this is not a great value for the money.

No coffee maker

No carpets.Did not like floors.Feet were cold and dirty plus it amplified noise from other rooms.

Extremely comfortable beds!!!

The air conditioning was noisy

I would have gave 5 stars on everything. However the first night when we stay, there was a very loud noise coming out of the air conditioner in the room. And later it just did not work. They were sold out so we were unable to change to another room. The staffs were very friendly and helpful in finding us a fan, however, it was a very warm uncomfortable night. They fixed the air conditioner the next day and out second day was very nice and comfortable.

Comfy beds, quiet

Check-in was SO SLOW!

The Desk Clerks were phenomenal!! Especially "Mac" upon "checking in"!! I originally accepted a "regular" Room offered thru Expedia. Upon arrival, when informing "Mac" of my limited physical abilities, He immediately, without asking, changed my Room, to accommodate my disabilities!! That was extremely thoughtful of Him!! The other Clerks were excellent also. Breakfast was excellent!! Hot and fresh!! The Laundry Staff was also very friendly and accommodating.

Check in was ok until I received an alert from my credit card company that instead being charged $165, I was charged $203.30. I was not at the hotel at the time I received the notification. So I reached out to you hotels.com via texting. I was texting with Mohammad. He asked for a copy of the receipt at check in. I was not provided one, the notification was from my credit card. He asked me to take a screenshot which I did but I couldn’t figure out how to up load it. Mohammad put me on hold and called the hotel. When he came back to the text stream he said the hotel said they charged me because I used their valet parking. Valet parking, I didn’t use this service. I told him I was very upset. When I returned to the hotel the woman who checked me in was there. I told her you over charged me $50 for valet parking. She said she spoke with Mohammad and told him the additional charge was for incidentals. I said to the woman you never mentioned this charge to me, she said she normally would but she forgot and the fact that I booked through a 3rd party this happens. I showed her what Mohammad had said and she said we don’t even have valet parking. I don’t like being lied to and in my opinion Mahammad did just that. That’s on your company. As for the woman at check in she should have mentioned this to me. I have never been charged this fee so I wasn’t aware of it. But she should have shown me a receipt at check in. Tru is ok, but Truly I’m not with Hilton

This Tru by Hilton on the Vestal Parkway is clean & comfortable, but the best thing about it is the staff. They were excellent! So nice, friendly, and helpful. They went above & beyond to accommodate requests.

The staff was AMAZING, professional, nice, helpful. There were some issues with other guests but the staff handled it very well and were very polite throughout the stay.

Staff was excellent. Corrected my reservation error for me. Mac at front desk helped find a luggage cart and even helped load it. Morning breakfast and staff were excellent. Kudos to everyone

Front desk person was cold and unhelpful. I went to check out, and two desk persons listened to a call for a couple minutes, while i stood there. I left, and came back, he asked my room number, and said i was all set. It took 10 seconds. Either he nor the other person could have done this while I was waiting,. Also, no early check, and no place to store bags. He said he had no way to check with housekeeping to see if a room was ready. I was being picked up for a meeting, so I had no place to put my bags. It was 20 degrees, and my vehilce had medicines and beverages. I wasn't returning for 5 hours, so the contents in my car froze. The desk person didn't seem to care, and took no initiative to try to help.

Hotel was clean and new. The staff was great. It seemed like they actually cared and weren’t miserable with their jobs, like they actually wanted to be there and not somewhere else.

Ok I think I should get a refund for my stay. I stayed as my daughter was a proud graduate of Bing. I traveled with my two younger daughters and husband. In the middle of the night someone used a key and entered our room .. very scary for us all!!! It seems that the front desk gave the key to another traveler. This was not acceptable, The front desk blaming Expedia, my children do not want to stay in a hotel again as they were scared and frankly so was I . I would like a refund of some sort to make up for this error

Second time here. Friendly staff to greet you and gave great restaurant suggestions both times

Room was spacious and the bed was so comfy Location was perfect for our trip

The front desk person was very polite, respectful and courteous. The rooms r clean and adequate… certainly not fancy, but adequate. It was a bit difficult traveling on a busy highway and having to merge to the left lane to ultimately make a U-turn and merge to the other side of the highway which was also very busy in order to get to the hotel. (Of course that would depend from where you r coming from.)

Location to Binghamton University

Location is great !

This is a quiet and safe location. It is near the mall area with options for food, groceries, and more. Pet-friendly.

I liked everything except the loudness of the road. It's very close to a major 4 lane road.

This is my go to hotel when I work in Binghamton safe convenient and great access

Nice hotel. Very clean room and property. I choose Tru because of the close proximity to Binghamton University as I was there for a college visit for my kid. Not many places to have dinner in the surrounding area except for a Denny’s. I was happy with my stay.

Close to Univ of Binghamton

Nice hotel for the price and convenient to shops/restaurants

Very cool property! Excellent management, excellent staff and everything was very clean. Everyone was very welcoming and positive and those little things matter too. There’s stuff to do…pretty good weight room, a lounge area with a full size pool table, and breakfast was great for a free breakfast.

Not overly fancy but clean, welcoming, family friendly (games, tvs, pool in lobby), great breakfast and amazing staff!!! Plus a little shop in the lobby.

Gorgeous property, ultra contemporary, with no detail left unconsidered. Hot water took a little while to come up, but that was the only minor hitch. TV and WiFi were great, breakfast was fun and filling, and the goodie bag with water and popcorn was most appreciated!

Staff was excellent. Corrected my reservation error for me. Mac at front desk helped find a luggage cart and even helped load it. Morning breakfast and staff were excellent. Kudos to everyone

Clean. Didn’t like that the breakfast didn’t start until 7. That’s too late for many travelers. First hotel we have visited that started breakfast that late.

We had a great first stay at Tru by Hilton. Our only complaint is that the pancake maker was out of service for our entire stay, which is usually a favorite of our children.

great breakfast, clean and accommodating.

The hotel was good. The only thing it needs to improve is the breakfast. The main pancake and toaster are broken in the same time, this is unacceptable. Hope this to be fixed soon for the future guests.

Check in and check out was quick. Lobby area was nice: coffee, tea and hot chocolate bar available: Room was average. Bathroom had mold in the shower and room floors left our feet black. Tv did not work: kept turning off every time we selected a channel. The most frustrating amenity was the breakfast. They were missing a lot of the labeled items, including the pancake machine. We had to leave the property to get breakfast because it was disappointing.

Breakfast selection could be better. The pancake machine was out of order as well.