Name: WoodSpring Suites Chicago Addison
Address: 991 Lake Street, Addison, Illinois, United States of America, Addison, Illinois, US
Price range: $87–$110 per night
Rating: 8.08

What guests think

At WoodSpring Suites Chicago Addison, guests describe a budget, extended‑stay setup with in-room kitchenettes and occasional quiet surroundings, but many report inconsistent cleanliness and maintenance, including dirty rooms, odors, pests, and broken or missing items.

Rooms are basic and practical, with full-size fridges and stoves and strong AC, but Wi‑Fi and TVs can fail, beds and linens may be limited or uncomfortable, and amenities like towels or toiletries can cost extra. Service feedback is mixed: some staff are praised, yet many report rudeness, long waits or no one at the desk, and reservations not honored. Expect a no-frills stay that suits tight budgets if you can tolerate inconsistent upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooms include kitchenettes with full-size fridges, and there is an on-site laundry room. Guests note the lack of an ice machine and occasional equipment issues like a nonworking elevator or washer.

Related guest reviews

4

Keesha

Jun 11, 2025

·

Stayed 1 night

We asked for an early check in but didn't get there early - first room wasn't even serviced. Second room was midserviced. Elevator never worked (4th floor) and wifi inoperative the whole time - need a refund....

4

Scott

Jun 16, 2024

·

Stayed 7 nights

The only positive thing I can say is the laundry room was nice. Slot of strange people walking around at all hours day and night.the final night I was there some guy was beating his girlfriend in the parking lot. Police were called.loud music at various times during the night and early morning hours.if you can afford a little more money, you're better off spending it somewhere else.

8

Rosa

Jul 27, 2025

·

Stayed 8 nights

It was clean and Kevin he is a great guy but the thing that I didn’t like was that we have to buy the toilet paper. The washing machines don’t work very well I had to pay twice and card only. But other than that good condition we did like it.

2

Jennifer

Aug 18, 2025

·

Stayed 2 nights

I have stayed in plenty of hotels but this one was interesting. 1st my door was locked by the lock bar on top. Then noticed that the fan didnt work for the small kitchenet stove top. The mirror in the bathroom was rusty and hard water stains & the sink area was not cleaned properly. There was soap scum still on the counter, as if no one scrubbed it clean. Bc the fan wasnt working it made the room smell when we would cook the slightest thing, like ramen. We tried opening the window but was only able to open it about a 1/8" out. Which is understandable for safety reasons. The bed was hard and made our backs hurt. When we asked for extra towels and shampoo (which wasnt in the room per the new law) it was fine. Kevin was real nice and welcoming. After the first night we got a knock from housekeeping. Asking if we were staying or leaving. I was confused but told her we are staying. Then get a phone call that we arent allowed to stay another night cz its fully booked. I was confused cz we booked for 2 nights. I went to front desk & spoke to some lady who was rude. I tried showing her proof that i paid for 2 nights but she didnt want to look at my email but wanted to show me her monitor. It was annoying until finally i told her my name the 2nd time, she said "oh crap" & said sorry but yeah. Youre right. It was such a hassle and apologized for my temper. I dont think we will be staying here ever again.

4

Stefan

Feb 13, 2023

·

Stayed 7 nights

The facility is made for long stays. It has a kitchenette and fridge in every room. But no utensils! If you actually want to use the stove, you have to bring your own cookware, or BUY it at the facility! There is no option to just borrow anything. Everything costs extra: internet at a reasonable speed, fresh towels, room service, nothing is included! You can’t even have anything like Amazon delivered to the front desk! They will turn it down and send it right back! First and last time I stay at this place!

8

Clifton

Jun 26, 2025

·

Stayed 4 nights

It was a comfortable space with good appliances and helpful staff. Had trouble with adding wifi, because you must call to set up

2

James

Sep 11, 2023

·

Stayed 4 nights

Don't clean rooms until you've been there 14 days !! When I finally hit the 14 day limit and asked for the cleaning, they still did not do it the following day. made me wait another day . Why ? 16 days before a cleaning ? They hand out toilet paper like it's made of gold. have to go to office because they only give one roll at a time. Have to trade in towels if you want clean ones. The day I had to leave, they hassled me every 5 minutes after the 11:00am check out time, even though the place was empty and there was no need for pushing me. I stayed there 3 weeks but they couldn't give me an extra 40 minutes to move everything out ? This place is a joke with clowns for staff members. No ice machine. It took 3 days to get the service guy to address the remote not working - by that time I had already taken the one out of the gym to use in my room.

8

Kenneth

Jun 29, 2025

·

Stayed 1 night

Clean room, good appliances with full-sized fridge, good air conditioning, and polite staff. Would book again in the future.

2

James

Sep 11, 2023

·

Stayed 7 nights

Seriously ? You only clean the rooms every 14 days ?? You don't leave an extra roll of toilet paper? Who goes 14 days with one roll? Then you have to beg for another roll at the front office like it's made of gold ? They clowns attending the office are more interested in carrying on conversations with others, while we have to stand there and wait for them to finally get around to help us? My remote did not work the day i arrived, could not change a channel on the TV. Went to the office. They said "the guy will fix it as soon as he comes downstairs after his break". An hour later, I went into the exercise room and took the remote from there and left my piece of crap in the gym. Two days later, someone came in and left a new remote. TWO DAYS LATER ?? No ice machine. Only get 2 towels and two washcloths (they must be made of gold too!!) - asking for clean ones seems like a real sacrifice for the office staff. Basically, your hotel sucks big time. Worst 3 weeks stay of my life.

6

Grecia

Jul 21, 2024

·

Stayed 4 nights

What was nice was the ability to cook. Cons the room was not properly cleaned, the bed was not comfortable, linens and towels were minimum. It seemed they very cheap and didn't to provide soap. People who stay longer causing trouble. Fighta and police on the premises to keep the peace.

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Cleanliness

Cleanliness is inconsistent: multiple reviews report dirty floors and bathrooms, hair and stains, odors or smoke, and occasional pests, though a few mention clean rooms or well-kept common areas.

Related guest reviews

4

Brittany

Jun 8, 2025

·

Stayed 2 nights

2 stars are for the office guy and no roaches. Super chill dude. On the other hand the room has dirty sheets with other peoples hair on pillows and sheets. The ac unit air smelled like dirty mop water. Floors smelled like dirty mop water. Over all we stayed because there was nothing else for the budget. Never coming again!

2

Jason

Jul 9, 2025

·

Stayed 5 nights

AWFUL. Check in went ok until w le got to our room. Tub/shower not cleaned, floors slippery

6

Carlos

Aug 14, 2025

·

Stayed 1 night

Nice building, but the room was dirty. Dirt on the room floor, the nightstand had something spilled on it, and hair in the bathroom floor.

2

Jennifer

Aug 18, 2025

·

Stayed 2 nights

I have stayed in plenty of hotels but this one was interesting. 1st my door was locked by the lock bar on top. Then noticed that the fan didnt work for the small kitchenet stove top. The mirror in the bathroom was rusty and hard water stains & the sink area was not cleaned properly. There was soap scum still on the counter, as if no one scrubbed it clean. Bc the fan wasnt working it made the room smell when we would cook the slightest thing, like ramen. We tried opening the window but was only able to open it about a 1/8" out. Which is understandable for safety reasons. The bed was hard and made our backs hurt. When we asked for extra towels and shampoo (which wasnt in the room per the new law) it was fine. Kevin was real nice and welcoming. After the first night we got a knock from housekeeping. Asking if we were staying or leaving. I was confused but told her we are staying. Then get a phone call that we arent allowed to stay another night cz its fully booked. I was confused cz we booked for 2 nights. I went to front desk & spoke to some lady who was rude. I tried showing her proof that i paid for 2 nights but she didnt want to look at my email but wanted to show me her monitor. It was annoying until finally i told her my name the 2nd time, she said "oh crap" & said sorry but yeah. Youre right. It was such a hassle and apologized for my temper. I dont think we will be staying here ever again.

2

Dalilah

Aug 16, 2025

·

Stayed 1 night

Front desk lady was rude , floor felt dirty and bathroom was dirty

2

lukasz

Jun 2, 2023

·

Room had cacroaches !! hotel did not fully refund me !

2

Laurna

Jul 16, 2025

·

Stayed 8 nights

The bathroom was Very dirty, the chair in the bedroom was old and so dirty i was so disappointed I will never book it again.

10

Larry

Dec 7, 2024

·

Stayed 15 nights

Friendly staff most important. Very clean the common areas are cleaned every day halls and all. They take pride in there duties!!!

6

P

May 27, 2025

·

Stayed 4 nights

Our room was quite dirty. There was food all over the tap in bathroom sink. Shaving hair all over counter and sink. Hair all in bath tub. What looked like blood all over phone.

4

Chelsea

Jun 13, 2025

·

Stayed 2 nights

The floors in both rooms were extremely sticky, there was dog treats in our pull out couch and the bathtub in one of the rooms had a very large clump if hair stuck to the floor of it, and both rooms smelled like very old mop water... it took me forever to get checked in because they couldnt find my reservations, after i was on and off the phone with the hotel and expedia because they were sold out of the room i had already paid for.... not sure how that happened if they were available when i paid for them..? But the staff was nice and gave us a free towel trade in..... 🙄 def wont be staying here again...

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Rooms

Rooms are basic, with kitchens and strong AC, but guests report maintenance problems (TV/remote or phone not working, stove fan issues), unreliable Wi‑Fi, hard or squeaky beds, limited pillows/blankets, and occasional noise.

Related guest reviews

4

Keesha

Jun 11, 2025

·

Stayed 1 night

We asked for an early check in but didn't get there early - first room wasn't even serviced. Second room was midserviced. Elevator never worked (4th floor) and wifi inoperative the whole time - need a refund....

8

Clifton

Jun 26, 2025

·

Stayed 4 nights

It was a comfortable space with good appliances and helpful staff. Had trouble with adding wifi, because you must call to set up

6

Glenroy

Sep 17, 2025

·

Stayed 4 nights

Disappointed that the WIFI wasn't working, lovely place otherwise.

6

Cynthia

Nov 5, 2024

·

Stayed 7 nights

It was noisy at night

8

Erma

Oct 18, 2024

·

Stayed 2 nights

They don’t have enough pillows or blanets

8

Archana

Aug 29, 2025

·

Stayed 1 night

Great for 1 night stay. Spacious rooms. Clean and quiet. Close to airport.

6

David

Mar 19, 2025

·

Stayed 7 nights

The rooms are nice. The area is quiet. But we had no phone or working TV the whole week. Said they would send someone to fix it. They did not

8

Brandon

May 12, 2025

·

Stayed 6 nights

Room bathroom door had a hole in it at check in, the TV remote didn't work at check in either.

8

Kenneth

Jun 29, 2025

·

Stayed 1 night

Clean room, good appliances with full-sized fridge, good air conditioning, and polite staff. Would book again in the future.

6

Kristi

Oct 16, 2025

·

Stayed 1 night

Kevin at the front desk was very friendly and helpful. Rooms were not too bad, but bed was extremely uncomfortable.

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Service

Service is inconsistent—some staff are friendly and helpful, yet many guests report rudeness, long waits or no one at the desk, and reservations not honored. Policies like towel exchanges and extra charges also frustrate guests.

Related guest reviews

6

Anna

Jul 20, 2025

·

Stayed 1 night

Nobody was at the window during check in at 3.30 in the afternoon. People were waiting in the lobby to check in. Someone was smoking right next to me in the other room. It’s cheaper than any other hotels, so i guess I should have not had too many expectations. Just would be nice to have a person at the window during normal business hours

2

Chaitanya

Jun 20, 2025

·

Stayed 1 night

Had to wait 25mins for Check in although there is no que or member waiting in the line. Was asked to wait until morning to get an extra blanket at 9pm in the night! No one available at the desk for check out either at 5am in the morning! Terrible service, will not visit again!

2

Mike

Jan 25, 2024

·

Stayed 1 night

I booked a reservation through Hotels.com and when i drove all the way over there....the office was closed and couldn't even check-in!!! And did not receive a refund...in fact both the hotel and Hotels.com refused to refund me because of policy!!! I will never stay there because of that and not to mention...the parking lot wasn't plowed, barely any lighting and looked very dirty

10

Atanas

Mar 16, 2023

·

Stayed 1 night

Tasha is the best! Helped me with everything I needed. Resolved all my issues I had with Hotel.com payment.

2

Andres

Aug 7, 2025

·

Stayed 1 night

I tried to do an early check in as I’ve booked stays here several times. the girl at front desk was rude and wouldn’t hear me out. she told me she was canceling my stay so I booked a room somewhere else and was able to do the early check in. I would appreciate a refund. when I asked for her name she wouldn’t even provide me that much. HORRIBLE CUSTOMER SERVICE

2

Miguel

Aug 24, 2024

·

Stayed 3 nights

I book this hotel a week and a half before my stay when I got there they told me that they sold my room to another Person that paid more than what I pay so they decide to sell my room to another person for that reason I was disappointed because I had two handicap parents, one on a wheelchair and the other one with the walker and since I didn’t have no room, I had to go around back-and-forth on a Uber to find another hotel where I end up paying three times more that what this people charge me, I talk to the manager and they didn’t care about that my advises Done book this hotel in advance they won’t take care of you if somebody comes in as a walk-in and pays more than what you book it for, they will not respect your reservation. they are verry rude And if you try to talk to the manager on the phone they will put you on hold for more than 30 minutes

2

Michael

Aug 1, 2025

·

Stayed 1 night

They claim Hotels.com never made me a reservation so hotel was sold out and I didn’t get a room. The 2 women working front desk were so rude and unprofessional I would never attempt to stay there and I Highly Commend no one staying there.

2

David

Feb 29, 2024

·

Stayed 1 night

I booked a hotel on hotel.com. It was confirmed. When I arrived to the hotel, there were no rooms available. I then had to find another hotel and rebook. I am not happy with this experience at all!

6

Kristi

Oct 16, 2025

·

Stayed 1 night

Kevin at the front desk was very friendly and helpful. Rooms were not too bad, but bed was extremely uncomfortable.

2

Watcharaphong

Sep 2, 2024

·

Stayed 1 night

CAUTION! book at your own risk! Do not be fooled by the photos online. This hotel is neither new nor safe. When we called ahead, Jayla, the supposed manager, was rude and unprofessional. Upon arrival, there were no staff at the front desk at the 3 PM check-in time, and a long line of guests, all experiencing the same frustration. Despite booking in advance, we were told to come back later, as were others. Jayla showed no concern for guests and was not accommodating. Guests warned us it could take 2-3 hours for staff to respond to any issues. The card reader on certain doors didn’t work, forcing guests to prop doors open with rocks, creating a major security risk. The rooms lacked basic amenities like shampoo, body wash, and towels, showing how little care the hotel has for its guests. Despite a few positive reviews online about Jayla, they seem inaccurate. On a positive note, one receptionist with dreads was kind and helpful. Overall, this hotel needs better staff and a new management system. Do not bring your family or kids here.

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Location

Generally quiet and convenient to the highway and airport, with some events nearby, but not much is immediately around.

Related guest reviews

4

Scott

Jun 16, 2024

·

Stayed 7 nights

The only positive thing I can say is the laundry room was nice. Slot of strange people walking around at all hours day and night.the final night I was there some guy was beating his girlfriend in the parking lot. Police were called.loud music at various times during the night and early morning hours.if you can afford a little more money, you're better off spending it somewhere else.

10

Junel

Jan 10, 2025

·

Nice staff and nice rooms! Quiet

8

Archana

Aug 29, 2025

·

Stayed 1 night

Great for 1 night stay. Spacious rooms. Clean and quiet. Close to airport.

6

David

Mar 19, 2025

·

Stayed 7 nights

The rooms are nice. The area is quiet. But we had no phone or working TV the whole week. Said they would send someone to fix it. They did not

10

Jamesanthony

Apr 23, 2023

·

Stayed 1 night

Was nice and quiet, we spent a lot of time connecting

6

Grecia

Jul 21, 2024

·

Stayed 4 nights

What was nice was the ability to cook. Cons the room was not properly cleaned, the bed was not comfortable, linens and towels were minimum. It seemed they very cheap and didn't to provide soap. People who stay longer causing trouble. Fighta and police on the premises to keep the peace.

8

Liz

Jun 17, 2023

·

Stayed 1 night

This place was simple. No frills. It is not located by much, but it is super convenient to the highway. The woman at the desk was friendly. Don’t expect much other than a clean place to sleep. The people staying there were also very friendly. Overall, not bad at all.

8

Howard

Apr 29, 2024

·

Stayed 8 nights

ITS A VERY NICE AND UPBEAT ESTABLISHMENT.......I ENJOYED THE STAY ONLY THING I DIDNT LIKE WAS THERE HOUSE KEEPING SCHEDULE BUT OTHER THAN THAT ITS A NICE QUIET LOCATION WITH NICE PEOPLE

6

Angel

Jun 16, 2025

·

Stayed 2 nights

We stayed at Woodspring suites Father's day weekend for a bowling tournament which was very convenient because it was right around the corner. The only thing I really didn't care for was receiving a call asking for payment before we arrived to the property, the clerk stated that they were booked and would sale our reserved room if payment wasn't received by 12pm which is crazy because check in starts at 3pm per the property. We were confused and hoping it wasn't a scammed because we have NEVER gotten a call saying our reserved room would be sold if payment wasn't received by a certain time. So if this is the case then the reserve now and pay later option shouldn't be available at this property.

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Dining

Not enough information in reviews.

Related guest reviews

2

jaylyn

Jul 30, 2025

·

Stayed 7 nights

No breakfast Ants in rooms / beds

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Month	Average price
January	$80
February	$83
March	$84
April	$83
May	$88
June	$87
July	$90
August	$90
September	$81
October	$84
November	$71
December	$69

WoodSpring Suites Chicago Addison

Prices for WoodSpring Suites Chicago Addison

Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed, Accessible (Roll in Shower)

Room, 2 Queen Beds, Accessible

Standard Room, 1 Queen Bed

Room, 1 Queen Bed, Accessible (Bathtub)

Standard Room, 2 Queen Beds

Standard Room, 1 Queen Bed (Sofa)

Guest reviews of WoodSpring Suites Chicago Addison

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about WoodSpring Suites Chicago Addison

Considering this hotel for your Addison trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $110
20 $88	21 $88	22 $88	23 $87	24 $87	25 $96	26 $98
27 $87	28 $88	29 $88	30 $88