Four Points by Sheraton Chicago Westchester/Oak Brook

The bar was closed when we got there on a Saturday around 4pm and when asked they had no reason. This would have made our stay more enjoyable since it was a really cold day!

Hotel was clean, quiet, and the staff were polite and helpful. Cute little lounge in the lobby area with a Bartender named Jeffrey that truly cared about providing a nice dining experience. Pretty limited menu, but still a great convenience.

Wonderful surprise to find bar/restaurant as part of lobby. Friends could meet and socialize.

Hotel needs updating and more vender options and handicap access to all doors. I would not stay at this property again. The price of the room was to much wirh No continental breakfast or pool. Last roon was very small

Small room, but laid out to maximize space. Side parking lot could have had more lighting - not necessarily street lights but rather path lights to better illuminate from lot to front door

Check in was easy We arrived 8pm, planned on eating dinner There was only 1 person working the bar/food area. Line was long due to a comedy event going on. We waited in line, decided to go pickup fast food, brought it back to eat, the line hadn’t changed!Very disappointed as we were very tired and hungry, having a “restaurant “ in hotel was part of the reason we chose to stay there

Great public transport links (watch out for Sundays), comfortable rooms, excellent 24/7 fitness center, helpful and friendly staff.

Very, very ordinary. No vending machines: no pool; available food quite limited. Worst of all is poor exterior lighting. Access road is narrow, unlit. no exterior lighting alerting customers to its location. Even the sign above the canopy is unlit. Multiple other sites are more desirable.

A small, clean, serviceable room for business trip. Gym was a little sparse and the flooring was coming up. But otherwise just fine for my needs.

I wanted to stay in Chicago. I needed a car for transportation. Unfortunately the parking in Chicago hotels was for a high fee unless you take a room in a hotel and the suburbs of Chicago and that's what I did. The hotel was on the highway and the parking was free. There was no breakfast and that was a negative. There wasn't enough coffee in the morning for the residents. But with all honesty the hotel is clean and the rooms are well equipped. For what I paid, the hotel was worth it. If I have to do it again I will do the same thing. Rent a car , find a hotel with a free parking and enjoy my stay.

Overall ok and clean, but bathroom had lots of long black strands of hair all over the floor

Excellent experience. Rooms were clean

Needs new comforters/ bedding; it was dirty and dingy.

Every aspect was tidy and clean..

Rude staff Was assigned a 2 twin beds room when i reserved a queen size No complimentary waters Toilet not clean pot had stains

Room was comfortable. Front desk staff was friendly. Housekeeping was terrible—out of 6 day stay they failed to service the room 2 days, not making up the room, cleaning the bathroom, taking out the trash, or providing clean towels. Once was bad, but doing this a second time after we raised the issue was completely unacceptable.

They only cleaned and serviced our room twice in our 5 day stay!!! COVID is OVER!!! There is NO REASON for limited housekeeping! How come your prices are the same when you CHOOSE to provide LESS service??!! We have been staying there for many years but will no longer come there.

The room was adequate - however my room went for days without any cleaning service at all - absolutely unacceptable! When I say days - I arrived on Tuesday - and my room was not cleaned on Wednesday, Thursday or Friday! I complained to the front desk on Thursday - and was told that cleaning service is only every other day - and unfortunately given that the hotel was fully booked the cleaning staff mustn’t have been able to clean it on Thursday. The woman from the front desk brought up towels and toilet paper (as we were out) and offered us free breakfast for the trouble. She also indicated that my room would be on the cleaners’list for Friday - so it would be cleaned. On Friday, yet again the room was not cleaned. My spouse had to empty the garbage in our room (as it was overflowing) and take the mountain of used, damp towels out of our room into the hallway (as it was starting to smell musty). Again we requested fresh towels and toilet paper. We were assured by the front desk that our room would be cleaned on Saturday… When the cleaning staff knocked Saturday morning - we let them in - they emptied the garbage and promptly left. I asked -why aren’t you cleaning our room? They indicated our room wasn’t on “the list” to be cleaned. At this point I’m extremely frustrated!!! I spoke with the front desk and indicated that I was going out to eat - and my room needs to be cleaned. Finally it was cleaned! Ordered breakfast - and I was charged! Not free - as promised!

We stayed for three nights and they just changed the towels once and they did not do the bed any of the days. The staff is very friendly, tho.

Nice clean room.

Hotel was fine. Rooms were clean and comfortable. TV service was an older program and WiFi for TV didn’t work. Staff was friendly.

Our room had 2 of the 4 lights out.

I would rate this as an average business style hotel. The room was OK but had an odd smell and a bit noisy. Not terrible but not welcoming. Regarding the room, one of the bed lights was burned out and the switches on the fixtures were all turned off so when I checked into to the room after dark and turned on the light switch no lights came on in the room. I had to use my cell phone flashlight to find and turn on some light fixtures. Also, the room had a refrigerator but no microwave. Ice is only on odd number floors.

Business trip, working in the room at times. The internet is great, the room is nice, but the water pressure is so bad I will never stay here again.

What I really didn’t like was the lighting. It was a cool blue color. Not a warm natural feel to it at all. There was a party in a room down the hall too that started at 1:00am and went to 3:00am. Noisy.

Problems with: - parking lot not available - 2 days no wifi - no phone in the room - no cleaning one day - extra towel everyday need to ask (4 people in the room, 3 towels) - lack of employees, mainly at the front desk - promissed breakfast to compensate all those problems and the hotel didnt gave any voucher

Booked a queen bed. 1st assigned room not a queen. Moved to a room with king bed. Again, a full-sized bed. TV reception was terrible!

It was cute and clean but very small rooms

Rooms are not quiet from adjacent rooms. TV and conversations were easily heard:

This was an excellent stay and staff was extraordinarily helpful. My only issue came when I was using the handicap grab bar to put on my prosthetic leg. The bar ripped out of the wall. It was only held by sheet rock anchors and not moly bolts. Luckily, it held long enough to grab another bar and lower myself into my wheelchair. There was a second or two of panic over an impending fall, though.

We spent about two hours outside of our room because the keys didnt work due to the key pad on the door. They ended up giving us another room that the key didnt work for but our things were locked in another room until the next morning. The girl at the front desk the night of november 25th was very unprofessional as well

Great stay! Friendly staff and clean!

The property over booked and we were told there was not a room available even after we prepaid. Epedia customer service was no help. The property was finally able to find a room in a diffent town.

Easy access, and parking. The Staff was friendly and competent.

I had an issue with my room, and I asked to be moved. The hotel attendant was understanding, professional and efficient. She understood my concerns, and she showed me a new room. She asked, "how is this one", I approved and was settled in the new room in less than 10 minutes. I still had an issue with the TV which is why I don't give it a perfect score, but the rooms were clean, the area is peaceful, I like the aesthetic, and OfCourse, the customer service was great!

Staff was very friendly. Also, I left something in my room. I realized it after I left. Staff were gracious and found it for me and had it till I got back to pick it up.

Problems with: - parking lot not available - 2 days no wifi - no phone in the room - no cleaning one day - extra towel everyday need to ask (4 people in the room, 3 towels) - lack of employees, mainly at the front desk - promissed breakfast to compensate all those problems and the hotel didnt gave any voucher

I was stranded at the airport and the hotel cancelled my reservation without attempting to contact me. Very disappointed. Most hotel reach out to you. This caused a hardship during my trip.

I did not check into my room until after midnight. This hotel overbooked and is not willing to do anything. This is crazy.

They sold my room, after I told them I was going to be checking in early morning. Money gone. My children and I had to sleep in the SUV.

This is a very quiet hotel. If you're looking for a good place to get some sleep, this is an oasis. The hotel felt very safe too. Also, the parking is free, convenient, and plentiful. The only drawback is that the drive to most tourist attractions is about 30-40 minutes. However, the hotel was a good deal and worth the drive.

Clean hotel, well kept, friendly staff, absolutely dog friendly. In a business park area and near a cemetery, so the area doesn't have much to offer, but a convenient and direct ride into the Chicago west suburbs.

Booked location as convenient to what we were doing and being close to family. Not much is walkable as in a business park area on busy road. Advise to consider this. Found breakfast to be pricey, entree comes with no frills. $12 for an omelet no potatoes, meat or toast to accompany it was srrange.

A lot nicer on the inside than it looks from outside. A little hard to find - signage easy to miss depending on which street you come in on

Clean and comfy rooms, lovely staff. Location perfect for the purpose of my trip but not if you are planning to visit Chicago centre as limited transport options.

It was a beautiful hotel, very easily accessible with easy free parking! Lots to do in the area and just outside of Chicago, so you can enjoy the Chicago amenities without paying the Chicago price and dealing with the parking hassles.

Nice hotel, good beds, free parking. Not many breakfast options, but it’s ok for two nights. Neer to Chicago, but count on 45-60 travel time.

It was a wonderful place to stay. Convenient to where we needed to be clean quiet nice place.

The property was very clean and the staff was friendly, the only downside is the distance from the hotel to downtown, with traffic it could take 45 minutes- 1 hour. We knew the hotel was a distance from the city, and chose to book due to the affordable pricing. There is also a Giordianos right down the road!

It was a great location

The bar was closed when we got there on a Saturday around 4pm and when asked they had no reason. This would have made our stay more enjoyable since it was a really cold day!

Hotel was clean, quiet, and the staff were polite and helpful. Cute little lounge in the lobby area with a Bartender named Jeffrey that truly cared about providing a nice dining experience. Pretty limited menu, but still a great convenience.

Needs updating, no breakfast

Overall, the experience was fine. When I went to breakfast they were out of almost everything. No bread, bagels, potatoes, milk . . . and that was disappointing since I planned my morning to have breakfast there and didn't have time to stop somewhere else.

Check in was easy We arrived 8pm, planned on eating dinner There was only 1 person working the bar/food area. Line was long due to a comedy event going on. We waited in line, decided to go pickup fast food, brought it back to eat, the line hadn’t changed!Very disappointed as we were very tired and hungry, having a “restaurant “ in hotel was part of the reason we chose to stay there

Booked location as convenient to what we were doing and being close to family. Not much is walkable as in a business park area on busy road. Advise to consider this. Found breakfast to be pricey, entree comes with no frills. $12 for an omelet no potatoes, meat or toast to accompany it was srrange.

I liked that A/C unit had an option for continous fan with or w/o heating or cooling. Also had both room darkening and sunscreen shades to use as needed. Much better food than I expected from a counter order setup.

clean rooms, great amenities, nice breakfast, nice people to interact with. Highly recommended

Lovely and helpful woman at the front desk! I must say the room temperature was freezing when I arrived, but they were all so helpful and I slept great. Breakfast was pretty good, too. I liked that they open early.

I wanted to stay in Chicago. I needed a car for transportation. Unfortunately the parking in Chicago hotels was for a high fee unless you take a room in a hotel and the suburbs of Chicago and that's what I did. The hotel was on the highway and the parking was free. There was no breakfast and that was a negative. There wasn't enough coffee in the morning for the residents. But with all honesty the hotel is clean and the rooms are well equipped. For what I paid, the hotel was worth it. If I have to do it again I will do the same thing. Rent a car , find a hotel with a free parking and enjoy my stay.