Is parking available at the property?

Free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered?

A complimentary full breakfast is served daily.

What are the standard check-in and check-out times?

Check-in is from 16:00 until 23:59, and check-out is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional features may include accessible bathrooms.

Where is the property located in relation to key landmarks?

The hotel is located in Helen, just a 4-minute walk from the Chattahoochee River and 9 minutes on foot from Helen Tubing & Helen Water Park. It is approximately 0.7 miles from Helen Festhalle and 1 mile from Unicoi State Park.

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests. Pool access is available from 8:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although the specific age limit is not mentioned.

Fairfield Inn & Suites by Marriott Helen Hotel

Average nightly price at Fairfield Inn & Suites by Marriott Helen by month, last 12 months (USD)
Month	Average price
January	$134
February	$131
March	$139
April	$167
May	$157
June	$188
July	$181
August	$162
September	$210
October	$264
November	$180
December	$205

What guests think

Across recent reviews, travellers describe Fairfield Inn & Suites by Marriott Helen as modern and generally quiet, with friendly, helpful staff, walkable access to downtown sights, and complimentary breakfast and parking that add value for short getaways.

Rooms are widely described as very clean and comfortable, though some note flat pillows, an uncomfortable sofa bed, or humidity and minor maintenance issues. The small indoor pool and gym receive mixed feedback, and occasional outages or renovations affected amenities like the pool, internet, TV, or fitness equipment. Breakfast ranges from great and plentiful to underwhelming, with repeated complaints about cold coffee, watery juice, or items not replenished. Expect a modern, good-value stay, with some variability in amenities and breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are clean and modern with free parking. The indoor pool is small and sometimes cold or unavailable, and the gym quality is mixed due to equipment issues or renovations.

Related guest reviews

10

Paula

Jul 21, 2025

·

Stayed 1 night

The room was well maintained, quiet and very clean. All amenities I look for were present (refrigerator, microwave, coffee maker, adequate free parking.) Breakfast was varied and bountiful. I would definitely stay here again.

10

Valerie

Jul 5, 2024

·

Stayed 3 nights

Hotel is very nice and clean. Our room was comfortable and the shower huge. Breakfast had a lot to choose from like waffles, cereal, muffins, bagels, oatmeal, bacon, eggs, fruit, yogurt. The coffee is actually really good. Some hotels have watered down less than satisfactory coffee. Fairfield’s was robust. The fitness center was very accommodating. It has 2 weight benches and treadmills as well as dumbells. I like that is has towels available and a water machine with very tasty water. We were able to watch the 4th of July fireworks from The hotel parking lot. We will definitely stay here again.

10

Rick

Oct 1, 2025

·

Stayed 1 night

Free Parking, great staff, clean room good breakfast all at a good price.

8

David

Feb 19, 2024

·

Stayed 2 nights

Clean hotel, friendly and helpful staff (Front desk, maids, etc). Enjoyed the free breakfast, way better than most! Indoor pool was nice! (Needed to be warmer though) location was ok, it was cold so it was a challenging walking into main shopping area!

10

Dianna

Feb 22, 2023

·

Stayed 1 night

Great hotel! The pool wasn’t working but that didn’t bother us. Friendly staff and really clean room. Best hotel we’ve stayed at in a while.

10

David M.

Jan 4, 2025

·

Stayed 1 night

The hotel is clean and comfortable, with plenty of parking. The pool is small, ,and not quite "heated," but tolerable. The hotel is about a half mile from downtown Helen, and there are sidewalks for the entire walk.

10

Carl

Jul 24, 2025

·

Stayed 1 night

Easy check in and very nice room! Kids loved the pool. Only here for the night, excited for breakfast! Staff is great too!

10

David

Sep 9, 2025

·

Stayed 1 night

Free parking and breakfast was a nice benefit. It was a little bit of a walk to downtown.

4

Amanda

Aug 18, 2024

·

Stayed 2 nights

No one came to clean my room and the gym was awful. Equipment was broken and way too limited

4

Barbara

Mar 2, 2023

·

Stayed 1 night

First, the girl at the front desk was very nice. The hotel is disappointing. Had to walk back out to the car to hang a tag on the mirror? No pool or gym, both being renovated. Few snacks available at ridiculous cost. First time ever in a hotel where there was no bottled water in the room!

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently praise overall cleanliness in rooms and common areas. A few guests reported missed housekeeping or isolated issues such as dirty bathroom areas, dampness, or a bug.

Related guest reviews

10

bill

Dec 6, 2022

·

Stayed 19,331 nights

The property from parking lot to lobby to hallways to room were all super clean! This hotel surpassed any and all expectations!! Great job, will be back next year.

10

Christopher

Jan 1, 2023

·

Stayed 1 night

Staff was great and the rooms were clean.

10

Jim

Dec 1, 2025

·

Stayed 2 nights

Room was clean.

8

REGAN

Nov 27, 2023

·

The room was overall clean but there was one large bug on the wall near the door inside the room. The room above us was very loud and stomping all night until the morning. The hotel is also a 10-15 min walk from the middle of town.

6

JoAnn

May 31, 2024

·

Stayed 3 nights

Very disappointed. Our room was not cleaned well. There was a handprint on the full length mirror which I thought I might have done but it was still there after the room was cleaned the next day. There was dirt on the carpet that was still there the next day. The A/C was set to 60 degrees and took a while to get comfortable the glass shower had splashes of soap and soap scum at the top of the glass shower wall and I reported it to mgmt and it was cleaned the next day The drape had come undone near the pull rod and we could not close it properly and light came into the room and made it difficult to sleep also in my profile, I asked for foam pillows and had feather ones I asked for them to be changed and they were but the pillows were foam pieces. Breakfast the first day had some items missing that were there the second day, namely fresh- cut fruit and yogurt, healthier options rather than fruit cocktail cup All in all, this was a very unpleasant experience. The staff by the way were friendly, efficient and handled my issues speedily

10

Laura

Sep 13, 2025

·

Stayed 1 night

The rooms are very clean and comfortable, plenty of outlets and a full length mirror. The breakfast was great, lots of options and the staff was so wonderful and friendly. This hotel is towards the end of the town but still walkable!

6

Maria

Nov 27, 2023

·

Stayed 4 nights

The hotel was nice and clean but we were there 4 nights and not once they came to clean the room or bring towels

10

John

Dec 28, 2025

·

Stayed 1 night

Clean room and quieter than expected since it was close to central lobby.

10

michelle

Sep 19, 2025

·

Stayed 1 night

Very clean and quiet. Breakfast was good for a hotel breakfast. Staff was friendly. Location was a short drive or walk from the main area of Helen but i appreciated that as it was very busy and it was nice to have a place to get away from the crowd and the noise.

10

Melinda K

Jan 2, 2023

·

Stayed 1 night

Nice hotel but needs a little upkeep. For instance there was is mildew all over the shower. That could be fixed pretty easily.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and generally comfortable, with large showers and useful in-room amenities. Recurring downsides include flat pillows and an uncomfortable sofa bed, plus occasional A/C or dampness issues and minor maintenance quirks, with a rare Wi-Fi outage.

Related guest reviews

10

Valerie

Jul 5, 2024

·

Stayed 3 nights

Hotel is very nice and clean. Our room was comfortable and the shower huge. Breakfast had a lot to choose from like waffles, cereal, muffins, bagels, oatmeal, bacon, eggs, fruit, yogurt. The coffee is actually really good. Some hotels have watered down less than satisfactory coffee. Fairfield’s was robust. The fitness center was very accommodating. It has 2 weight benches and treadmills as well as dumbells. I like that is has towels available and a water machine with very tasty water. We were able to watch the 4th of July fireworks from The hotel parking lot. We will definitely stay here again.

4

Robert

Nov 28, 2025

·

Stayed 2 nights

There was no internet or wi-fi; according to the desk it had not been available for two days. very disrespecful person at desk. Only one chair in the room, not enough towels and wash cloths. They were made available upon request however. The bathroom has no exhaust, making it awful foggy when try to bathe.The only thing good: it was clean. I do not recommend this property, they don't seem to care about making their guest comfortable.

6

Lilibeth

Sep 1, 2024

·

Stayed 1 night

Smelly pillows. Stains on the tub. AC barely cold even if thermostat says 67. Refrigerator in room did not even get cold even if thermostat is set at cold. It was more of mild cool. Hot breakfast is limited. Hot food are almost out before 10 am.

10

Nancy

Oct 7, 2024

·

Stayed 2 nights

Breakfast was great. Love those cinnamon rolls. Issues resolved quickly. Room was very damp. Clothes became damp. Not pleasant.

8

Gustavo

Mar 24, 2024

·

Stayed 1 night

The sofa bed is terrible!

8

Kayla

Aug 17, 2025

·

Stayed 2 nights

Great hotel, friendly staff, clean, bed comfortable but pillows were flat.

8

Walter

Sep 29, 2025

·

Stayed 3 nights

The chair in the room was most uncomfortable. Please put a softer chair that you can relax in.

8

Rick

Jul 5, 2024

·

Stayed 1 night

Our stay was good. The one thing wrong was that most of the charging ports (USB, etc) did not work. Helen was an interesting town.

4

Mandi

Sep 1, 2024

·

Stayed 2 nights

The air conditioning didn't work right and the room was musty and damp. We left a day early.

6

Deb

Dec 1, 2025

·

Stayed 2 nights

Sofabed needs to be replaced…the springs in the mattress were very uncomfortable. Also the breakfast was disappointing. The orange juice tasted like water, eggs were tasteless and runny and the muffins were dry. The evening coffee was nice but the coffee was cold. On a positive note the staff were nice.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, helpful, and accommodating, with quick check-in and useful local tips. Some guests noted delays at check-in or isolated rudeness or smoking by staff.

Related guest reviews

10

Miki

Sep 26, 2025

·

Stayed 1 night

Front desk staff are very friendly and helpful. Fun family trip

4

Robert

Nov 28, 2025

·

Stayed 2 nights

There was no internet or wi-fi; according to the desk it had not been available for two days. very disrespecful person at desk. Only one chair in the room, not enough towels and wash cloths. They were made available upon request however. The bathroom has no exhaust, making it awful foggy when try to bathe.The only thing good: it was clean. I do not recommend this property, they don't seem to care about making their guest comfortable.

10

Anna

Jul 9, 2024

·

Stayed 1 night

We were able to check in quickly. Sam was very helpful with the few questions we had about the town and hotel. Re visiting Helen this will definitely be a hotel we look for agin.

8

Christopher

May 7, 2025

·

Stayed 1 night

A nice hotel and a very nice staff. We were however put off a bit by all front desk staff smoking out in front of the hotel on more that one occasion. Other than that the facilites were very nice.

10

John

Apr 17, 2025

·

Stayed 2 nights

The physical property was that of a well-established business that has been maintained well also. The staff were above and beyond; cheerful, knowledgeable, capable of 'in general' information of what's up in Helen as well as some more in-depth help you can only get from hometown types.

10

Phillip

Sep 23, 2025

·

Stayed 1 night

Staff was amazing and very helpful

10

Natasha

Apr 9, 2025

·

Stayed 1 night

I was there with my daughter in law and my 6 grandsons ages 12-2 years old, I actually called the Hotel the day we checked out and spoke with Madison that my grandson may have left his wallet in the room, she went to check and called me back that she did find the wallet and is mailing to me, What great service, we love Marriott

2

Velma

Jun 20, 2025

·

Stayed 3 nights

The morning staff are awful and rude. The place smells like an ashtray as well as the morning staff smells of smoke also. Overpriced and not as nice as advertised online. Stay clear of this place. It has possibility only if morning staff were clean and professional.

10

Stephanie

Dec 18, 2025

·

Stayed 1 night

Great customer service! Great location!

8

Prakasit

Jan 1, 2024

·

Stayed 2 nights

We have to wait for check in because the room not ready till 4:20 pm

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AI-generated summary based on recent guest reviews

Location

Convenient location near Helen's attractions that is generally walkable (about a half-mile to a mile) and quieter than the center. Some found the walk long in extreme weather or with heavy traffic.

Related guest reviews

10

Steven

Jul 11, 2024

·

Stayed 2 nights

Nice, Clean, Close walk to everything and easy to get in and out.

10

Kenneth

Oct 6, 2024

·

Stayed 1 night

Very nice property, friendly staff, nice complimentary breakfast. Keep in mind that the Helen Town and Mountain Coaster are 15 minutes walking distance.

8

Deborah

Oct 14, 2024

·

Stayed 1 night

Good property with easy access to Helen

6

Shirley

Jun 24, 2024

·

Stayed 2 nights

Property was on south side of Helen. You can walk to a few places to eat but most were in the town of Helen. It is walkable but it was so hot. There is so much traffic on the main road that it moved at a snails pace.

10

David M.

Jan 4, 2025

·

Stayed 1 night

The hotel is clean and comfortable, with plenty of parking. The pool is small, ,and not quite "heated," but tolerable. The hotel is about a half mile from downtown Helen, and there are sidewalks for the entire walk.

10

Catherine

Mar 13, 2023

·

Stayed 1 night

Very nice newer property. Nice staff. Walking distance to Town center. Would definitely stay again.

10

Kelly

Nov 12, 2024

·

Stayed 2 nights

The hotel was convenient to downtown Helen.

8

Kim

Jan 15, 2024

·

Stayed 1 night

Very clean and the rooms are vell apportioned. Easy parking and a good breakfast. About a mile from downtown Helen, so walkability is not great. But I would definitely stay there again

10

Jennifer

Jan 3, 2023

·

Stayed 1 night

Very clean. Less than 1 mile from downtown area

10

michelle

Sep 19, 2025

·

Stayed 1 night

Very clean and quiet. Breakfast was good for a hotel breakfast. Staff was friendly. Location was a short drive or walk from the main area of Helen but i appreciated that as it was very busy and it was nice to have a place to get away from the crowd and the noise.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many praise the variety and hot options, while several report cold coffee, watery juice, mediocre eggs, or items not replenished.

Related guest reviews

10

Brittany

Nov 24, 2023

·

Stayed 2 nights

clean room, polite staff, good breakfast

6

Lilibeth

Sep 1, 2024

·

Stayed 1 night

Smelly pillows. Stains on the tub. AC barely cold even if thermostat says 67. Refrigerator in room did not even get cold even if thermostat is set at cold. It was more of mild cool. Hot breakfast is limited. Hot food are almost out before 10 am.

10

Sandra

Sep 1, 2023

·

Stayed 1 night

Very clean room. Full breakfast was very good.

2

Frederick

Aug 6, 2023

·

Stayed 1 night

Coffee in lobby was cold each time that we went to get some had to microwave it to drink. Breakfast was substandard compared to other hotels that we stayed in on our trip and the room costed a 100.00 more per night than the others. Will not stay at Fairfield again on our trips

10

jennifer

May 11, 2025

·

Stayed 1 night

staff was fabulous. breakfast was best ive had in a hotel for a long time. rooms clean and spacious.

6

Hossein

Mar 19, 2024

·

Stayed 3 nights

It is a clean hotel , breakfast was not good ,coffee was almost cold .

6

Alba

Dec 31, 2024

·

Stayed 1 night

Very expensive for the quality of the hotel. Awful breakfast, was not replenished at 9 am, even though cut off time was 10.00 am. Wouldn’t go back there.

10

Laura

Sep 13, 2025

·

Stayed 1 night

The rooms are very clean and comfortable, plenty of outlets and a full length mirror. The breakfast was great, lots of options and the staff was so wonderful and friendly. This hotel is towards the end of the town but still walkable!

10

Warren

Aug 6, 2023

·

Stayed 2 nights

Good options for free breakfast. Clean, quiet, convenient.

6

Deb

Dec 1, 2025

·

Stayed 2 nights

Sofabed needs to be replaced…the springs in the mattress were very uncomfortable. Also the breakfast was disappointing. The orange juice tasted like water, eggs were tasteless and runny and the muffins were dry. The evening coffee was nice but the coffee was cold. On a positive note the staff were nice.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $263	12 $229	13 $228	14 $281	15 $267	16 $459	17 $432
18 $167	19 $206	20 $252	21 $210	22 $206	23 $400	24 $464
25 $260	26 $256	27	28 $184	29 $253	30 $369	31 $374

Su	Mo	Tu	We	Th	Fr	Sa
1 $171	2 $151	3 $142	4 $131	5 $184	6 $312	7 $365
8 $154	9 $142	10 $150	11 $158	12 $173	13 $332	14 $302
15 $157	16 $149	17 $148	18 $127	19 $160	20 $306	21 $318
22 $172	23 $140	24 $150	25 $168	26 $156	27 $348	28 $441
29 $154	30 $146

Fairfield Inn & Suites by Marriott Helen

Prices for Fairfield Inn & Suites by Marriott Helen

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Suite, Multiple Beds, Hearing Accessible (Mobility Accessible with Bathtub)

Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 2 Queen Beds, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 2 Queen Beds

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Room, 1 King Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Guest reviews of Fairfield Inn & Suites by Marriott Helen

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fairfield Inn & Suites by Marriott Helen

Prices for upcoming dates