Caretta Paradise Resort & WaterPark

A perfect place to stay with kids

We stayed at Caretta Paradise WaterPark Resort with high expectations because the resort is beautiful and the facilities are excellent. The pools and gardens are very well maintained, and the staff were always friendly and welcoming. The Italian restaurant was the highlight of our stay, serving delicious pizzas. Unfortunately, the all-inclusive food was very repetitive, and we were concerned because some of the pork was still pink and appeared undercooked. The desserts were also repetitive and not very good. The evening entertainment was poor and lacked variety. There were also many stray cats around the resort. We understand this is common in Greece, but some of the cats looked sick, which was upsetting. The biggest issue was that we had to leave two days early because we suspected bed bugs in our room after developing very itchy bite-like marks on our arms. As a result, we lost two nights that we had already paid for and had to buy new return flights at our own expense, which made the experience even more stressful and costly. After returning home, I emailed the hotel to report our concerns, but I never received any reply, which was extremely disappointing. The resort is beautiful, but the food, entertainment, hygiene concerns, the financial loss we experienced, and the lack of response to our complaint mean we would not return or recommend this hotel.

The room was great(private pool) but lacked any vanity kits or things like that. The pools are nice for children. The main problem was the food. Although they served stuff like tuna, prawns etc the preparation was bad. Mostly overcooked and no savour. The pizza at the a la carte restaurant was good but otherwise nothing worth mentioning.Presentation wise is very nice. The 3 star rating comes from the food. In other aspects it is a good stay. Oh and the distances between the room and the first bar was rather big. :)

Too expensive for poor services and rude stuff

We really enjoyed this hotel! We had a lovely swim up room which was handy as being pregnant, it was easier to lounge around the room pool than going to the main ones. There was always a sun bed available and the children really enjoyed the facilities! Especially the water park and bouncy castle. The food was hit and miss but we always had something to eat each night. The restaurant choices were good, but booking them seemed unnecessary as they wasn’t always busy. To improve I would suggest a larger drinks variety as it was mainly fizzy or sweet drinks. Water provided in rooms or bottles of water available as part of All Inclusive. Also mats in the rooms as it can be very slippery when coming from the pool. Also, more information about activities available each day on the app, as well as showing your restaurant bookings. Other than that we really enjoyed our stay and we are planning to come back with a larger group next time! Thanks for the lovely hospitality and kind staff assistance!