El Dorado Seaside Palms, All & More Inclusive - Adults Only
$246
/ night
Avg. for October
Prices for El Dorado Seaside Palms, All & More Inclusive - Adults Only
Select dates to see prices and availability
$246
/ night
Avg. for October
Monthly average prices
Nightly prices at El Dorado Seaside Palms, All & More Inclusive - Adults Only average $233 in September, the cheapest month, and $550 in February, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $544 |
| February | $550 |
| March | $478 |
| April | $337 |
| May | $300 |
| June | $278 |
| July | $263 |
| August | $255 |
| September | $233 |
| October | $246 |
| November | $444 |
| December | $482 |
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Oct · $246
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Most expensive: February (~$550)
Cheapest: September (~$233)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 4 outdoor pools, you can spend some time at the private beach.
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 4 outdoor pools, you can spend some time at the private beach.
Business amenities
Featured amenities include a 24-hour front desk and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
Satisfy your appetite for dinner at GOURMET PUB, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Wind down with a drink at one of the 11 bars/lounges or 2 beach bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 380 air-conditioned guestrooms. Bathrooms have hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
Location
With a stay at El Dorado Seaside Palms, All & More Inclusive - Adults Only - All inclusive in Kantenah, you'll be within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi.
What's nearby
Xpu-ha Beach(3.1 miles)
Tajma Ha Cenote(3.4 miles)
Ecopark Kantun Chi(3.6 miles)
Cenote Cristalino(3.9 miles)
Cenote Azul(3.9 miles)
Cenote Jardín del Eden(4.4 miles)
Chikinha Cenote(4.6 miles)
Puerto Aventuras Golf Club(5.2 miles)
Puerto Aventuras Marina(5.6 miles)
CEDAM Museum(5.6 miles)
Fatima Bay(5.8 miles)
Oasis Beach(6 miles)
Kantenah Lagoon(6.2 miles)
Chac Mol Cenote(6.5 miles)
Caleta Chac-hal-al(6.9 miles)
Cozumel Intl. Airport (CZM)(29 miles)
Cancun Intl. Airport (CUN)(52.7 miles)
Restaurant
Swimming pool
Non-Smoking Rooms
Room Service
Tour Desk
Safe-Deposit Box
Location
Cancún-Tulum Highway km 95, Kantenah, Solidaridad, Quintana Roo, Mexico
Xpu-ha Beach (3.1 miles)
Tajma Ha Cenote (3.4 miles)
Ecopark Kantun Chi (3.6 miles)
Cenote Cristalino (3.9 miles)
Cenote Azul (3.9 miles)
Cenote Jardín del Eden (4.4 miles)
Room options
3
Premium Junior Suite
Room details
1 King Bed
Sleeps 2
487 ft²
Air ConditioningWi-Fi (Free)Bathtub
4
Beachfront Junior Suite
Room details
1 King Bed
Sleeps 2
388 ft²
Air ConditioningWi-Fi (Free)Bathtub
5
Premium Oceanview Junior Suite
Room details
2 Queen Beds
1 King Bed
Sleeps 3
484 ft²
Air ConditioningWi-Fi (Free)Bathtub
4
Luxury Junior Suite
Room details
1 King Bed
Sleeps 2
531 ft²
Air ConditioningWi-Fi (Free)Bathtub
5
Junior Suite More Inclusive
Room details
1 King Bed
2 Queen Beds
Sleeps 3
441 ft²
Air ConditioningWi-Fi (Free)Bathtub
4
Swim Up Junior Suite
Room details
1 King Bed
Sleeps 2
441 ft²
Air ConditioningWi-Fi (Free)Bathtub
3
Premium Swim Up Junior Suite
Room details
1 King Bed
Sleeps 2
484 ft²
Air ConditioningWi-Fi (Free)Bathtub
3
Royal Retreat Swim Up Suite
Room details
1 King Bed
Sleeps 2
474 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
4
Royal Retreat Beachfront Suite
Room details
1 King Bed
Sleeps 2
484 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of El Dorado Seaside Palms, All & More Inclusive - Adults Only
8.6
Fabulous
Based on 574 verified reviews
What guests think
AI-generated summary based on recent guest reviews
El Dorado Seaside Palms, All & More Inclusive - Adults Only draws consistent praise for its warm, attentive staff, lush grounds, plentiful loungers, and relaxing vibe, while feedback on food variety, room age, and restaurant waits is more mixed.
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What guests think
El Dorado Seaside Palms, All & More Inclusive - Adults Only draws consistent praise for its warm, attentive staff, lush grounds, plentiful loungers, and relaxing vibe, while feedback on food variety, room age, and restaurant waits is more mixed.
The beachfront setting is attractive but several guests encountered seasonal seaweed, rocky patches, and occasional odor, though staff cleaned the shoreline frequently. The resort feels spread out and remote, with a long transfer from Cancun and included airport shuttles typically limited to that airport. Ideal for travelers seeking calm surroundings and amenities over a bustling party scene.
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AI-generated summary based on recent guest reviews
Facilities
Extensive outdoor amenities with multiple pools (some with swim-up bars), plentiful bali beds and loungers, and a popular spa with hydrotherapy. A few guests noted certain pools or facilities felt dated or occasionally crowded.
Related guest reviews
10
Courtney
Aug 16, 2025
·
Stayed 6 nights
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
10
Carly
Feb 20, 2025
·
Stayed 7 nights
Really liked the lay of the land, you could either have a beach or pool day! lots of swim up bar pool areas, and just nice big pools to float and enjoy! :)
Really liked the lay of the land, you could either have a beach or pool day! lots of swim up bar pool areas, and just nice big pools to float and enjoy! :)
10
Brian
Mar 16, 2025
·
Stayed 5 nights
A beautifully landscaped resort with multiple pools each with swim up bars, and numerous cabana beds both at the pools and the beach. Grounds are well kept and the resort is wonderfully relaxing. The "more Inclusive" was true - free airport transfers, all the food (less special wine orders) and drinks (top shelf included), the free mini bar fridge and room service too. However, the transportation services to Maroma beach (45 minutes away) are very early 7:00 AM with no second bus. We didn't want to spend 10 hours there and 2 bus rides so we didn't use it. We paid for Xel-Ha tickets and transport, but it was also at 7:00/7:30. Too long a day there for that, so we took a taxi both ways for 4 people ($50 up / $40 back). Service at the pools and cabanas was excellent. Staff was generally excellent. The main restaurant was so-so, food was just OK, trying to find coffee, cream and sugar is a challenge - waiting for the slow service there. (They had one coffee station in outdoor area, no cream/sugar, usually pot was empty, but the bar next to it made free lattas which were good, a little wait for that. Starbucks in lobby but a little pricey at about $8). The Mia Casa Italian was excellent, The Culinarium served chef specialties, a bit small on portion size (normal) but very very tasty / creative. Gourmet Pub was excellent. Relaxing at our pool cabana was the best, and adults only was very nice. Our plane was 2 hrs late, 11 PM, but Lomas was there to get us !!
A beautifully landscaped resort with multiple pools each with swim up bars, and numerous cabana beds both at the pools and the beach. Grounds are well kept and the resort is wonderfully relaxing. The "more Inclusive" was true - free airport transfers, all the food (less special wine orders) and drinks (top shelf included), the free mini bar fridge and room service too. However, the transportation services to Maroma beach (45 minutes away) are very early 7:00 AM with no second bus. We didn't want to spend 10 hours there and 2 bus rides so we didn't use it. We paid for Xel-Ha tickets and transport, but it was also at 7:00/7:30. Too long a day there for that, so we took a taxi both ways for 4 people ($50 up / $40 back). Service at the pools and cabanas was excellent. Staff was generally excellent. The main restaurant was so-so, food was just OK, trying to find coffee, cream and sugar is a challenge - waiting for the slow service there. (They had one coffee station in outdoor area, no cream/sugar, usually pot was empty, but the bar next to it made free lattas which were good, a little wait for that. Starbucks in lobby but a little pricey at about $8). The Mia Casa Italian was excellent, The Culinarium served chef specialties, a bit small on portion size (normal) but very very tasty / creative. Gourmet Pub was excellent. Relaxing at our pool cabana was the best, and adults only was very nice. Our plane was 2 hrs late, 11 PM, but Lomas was there to get us !!
10
Allison
May 9, 2025
·
Stayed 4 nights
We absolutely loved El Dorado Palm Suites! The facilities and staff are top notch. Everyone is sweet and helpful. Thank you so much to Antonio, Martha and Jesus!!! We will absolutely be back.
We absolutely loved El Dorado Palm Suites! The facilities and staff are top notch. Everyone is sweet and helpful. Thank you so much to Antonio, Martha and Jesus!!! We will absolutely be back.
10
Heather
Apr 19, 2025
·
Stayed 3 nights
I can't say enough good things about our stay at El Dorado - from the food, grounds, and activities to the staff, transportation, and spa services, it was all around a magical trip. The spa and hydrotherapy were among the highlights, especially the beach-side massage. And the grounds around the spa and history of Mayan culture were so beautiful and well cared for. Thank you so much for going the extra step to help us celebrate our anniversary by providing amazing decorations. We loved every second!
I can't say enough good things about our stay at El Dorado - from the food, grounds, and activities to the staff, transportation, and spa services, it was all around a magical trip. The spa and hydrotherapy were among the highlights, especially the beach-side massage. And the grounds around the spa and history of Mayan culture were so beautiful and well cared for. Thank you so much for going the extra step to help us celebrate our anniversary by providing amazing decorations. We loved every second!
10
Robert
Mar 23, 2025
·
Stayed 7 nights
Lush well manicured grounds. Well layed out while not overly large. Walking distance to all activities and multiple dining options. Excellent staff.
Lush well manicured grounds. Well layed out while not overly large. Walking distance to all activities and multiple dining options. Excellent staff.
10
Clarissa
Jul 19, 2025
·
Stayed 3 nights
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
10
David
Feb 22, 2025
·
Stayed 7 nights
Gorgeous property, beautiful beach, several pools and plenty of cabanas and chairs! Food was plentiful and delicious. Drinks were flowing!
Gorgeous property, beautiful beach, several pools and plenty of cabanas and chairs! Food was plentiful and delicious. Drinks were flowing!
10
Louise Dawn
Feb 19, 2024
·
Stayed 8 nights
The beach is beautiful & clean. Food was great. Loved the bali beds!
The beach is beautiful & clean. Food was great. Loved the bali beds!
10
Alina
Mar 2, 2025
·
Stayed 10 nights
Beautiful and impeccable resort. Incredible staff, friendly and welcoming. Great beach, good food (variety and quality) and easy to walk around, with gorgeous views all around. Rooms and pools are a bit outdated, but are very clean. Great getaway for a mature adult crowd.
Beautiful and impeccable resort. Incredible staff, friendly and welcoming. Great beach, good food (variety and quality) and easy to walk around, with gorgeous views all around. Rooms and pools are a bit outdated, but are very clean. Great getaway for a mature adult crowd.
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AI-generated summary based on recent guest reviews
Cleanliness
Most guests find the resort and grounds very clean, with staff regularly tidying common areas and the beach. Some report issues such as bugs, lingering odors, stained furnishings, or inconsistent attention to detail in rooms and public bathrooms.
Related guest reviews
6
Ray
Jun 9, 2025
·
Stayed 7 nights
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
10
Tracy
Nov 28, 2025
·
Stayed 4 nights
The staff was more than courteous. Everyone was so friendly. The grounds were so clean and beautiful. I will definitely recommend this place to everyone I know.
The staff was more than courteous. Everyone was so friendly. The grounds were so clean and beautiful. I will definitely recommend this place to everyone I know.
6
Christopher
Feb 13, 2025
·
Stayed 9 nights
Staff at this resort was very friendly and made activities enjoyable. There were lots of activities that were free to attend each day including crafts, games, and fitness. Food at the restaurants was delicious. Bracelets for the premium section were silly. They were cheaply made and broke frequently & the resort wanted to charge you $100 usd for replacements if lost. Thankfully they didn’t charge us for replacements when broken. Room service was very inconsistent. I ordered the same couple things repeatedly because I liked it the first time and it was never made the same way again. The room was nice but didn’t feel very clean due to stains all over the couches, tub, and bedding. Despite the bedding being changed daily, there were always stains. We also had a sticky ring on our table that stayed with us for most of the trip so I knew they weren’t wiping the table down. ALSO we provided a brand new, never used credit card as payment at the beginning of our trip. The next day we had fraudulent charges on our card when we hadn’t used it for anything else yet. No gas, no atm, NOTHING. Which left us with a sour taste off the bat. Overall the resort was decent. Beautiful beaches, good food, great people. Unfortunately the small things added up for us quickly and we probably won’t return.
Staff at this resort was very friendly and made activities enjoyable. There were lots of activities that were free to attend each day including crafts, games, and fitness. Food at the restaurants was delicious. Bracelets for the premium section were silly. They were cheaply made and broke frequently & the resort wanted to charge you $100 usd for replacements if lost. Thankfully they didn’t charge us for replacements when broken. Room service was very inconsistent. I ordered the same couple things repeatedly because I liked it the first time and it was never made the same way again. The room was nice but didn’t feel very clean due to stains all over the couches, tub, and bedding. Despite the bedding being changed daily, there were always stains. We also had a sticky ring on our table that stayed with us for most of the trip so I knew they weren’t wiping the table down. ALSO we provided a brand new, never used credit card as payment at the beginning of our trip. The next day we had fraudulent charges on our card when we hadn’t used it for anything else yet. No gas, no atm, NOTHING. Which left us with a sour taste off the bat. Overall the resort was decent. Beautiful beaches, good food, great people. Unfortunately the small things added up for us quickly and we probably won’t return.
10
Angelica
Jun 19, 2025
·
Stayed 3 nights
This resort was very attentive to all their guest and kept up on the cleanliness of the entire resort! They were very friendly and kept every day fun with different events for every vacationer!
This resort was very attentive to all their guest and kept up on the cleanliness of the entire resort! They were very friendly and kept every day fun with different events for every vacationer!
6
Laura
Jul 21, 2025
·
Stayed 4 nights
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
10
Dan
Feb 15, 2025
·
Stayed 5 nights
This resort is clean, the staff is amazing and the beach is beautiful.
This resort is clean, the staff is amazing and the beach is beautiful.
4
Andre
Oct 28, 2024
·
Stayed 4 nights
The rooms has a really big bug problem. Ants and other bugs all over the restroom. You can tell they are fully aware as every time they service the room they spray tons of bug spray all over the floor making it very slippery and unsafe. Not worth the bucks! The staff is very friendly until late at night because they don’t want to help then.
The rooms has a really big bug problem. Ants and other bugs all over the restroom. You can tell they are fully aware as every time they service the room they spray tons of bug spray all over the floor making it very slippery and unsafe. Not worth the bucks! The staff is very friendly until late at night because they don’t want to help then.
10
sheeza
Sep 17, 2025
·
Stayed 3 nights
Very clean resort and staff is very courteous and efficient.
Very clean resort and staff is very courteous and efficient.
10
Kyla
May 1, 2025
·
Stayed 3 nights
I absolutely adored it here! The staff was amazing, so nice and respectful to me as I travelled alone. They made my birthday incredibly special and really put in so much effort to keep the resort pretty and clean. I will absolutely be back, Thank you to all the incredible staff who treated me well from the bar, spa, restaurants and room service.
I absolutely adored it here! The staff was amazing, so nice and respectful to me as I travelled alone. They made my birthday incredibly special and really put in so much effort to keep the resort pretty and clean. I will absolutely be back, Thank you to all the incredible staff who treated me well from the bar, spa, restaurants and room service.
2
Philip
Nov 14, 2025
·
Stayed 7 nights
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable, with many enjoying swim-up suites; however, decor feels dated and some report maintenance, noise, or allocation issues.
Related guest reviews
6
Ray
Jun 9, 2025
·
Stayed 7 nights
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
10
Martine Margaret Van der
Nov 23, 2025
·
Stayed 6 nights
Staff are extremely helpful and friendly. The rooms are a bit older but were very spacious and clean. The food was sometimes hit or miss, but overall not bad. Drink service was amazing and the beach is gorgeous.
Staff are extremely helpful and friendly. The rooms are a bit older but were very spacious and clean. The food was sometimes hit or miss, but overall not bad. Drink service was amazing and the beach is gorgeous.
10
Lydia
Mar 17, 2025
·
Stayed 7 nights
You are well taken care of from start to finish. Our room was older but well maintained and very clean. Property is immaculate, food and drinks excellent. We didn’t want to leave; we will
You are well taken care of from start to finish. Our room was older but well maintained and very clean. Property is immaculate, food and drinks excellent. We didn’t want to leave; we will
10
Courtney
Aug 16, 2025
·
Stayed 6 nights
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
6
Michael
May 3, 2025
·
Stayed 10 nights
The rooms were dated and the bed was worn out - even after having it replaced with another bed it still was not great. Food at the resort was okay but definitely not a 5 star resort.
The rooms were dated and the bed was worn out - even after having it replaced with another bed it still was not great. Food at the resort was okay but definitely not a 5 star resort.
10
Sharon
May 5, 2025
·
Stayed 5 nights
We loved our swim up jr suite. It was perfect for our week of relaxation
We loved our swim up jr suite. It was perfect for our week of relaxation
8
Julie
Jan 8, 2025
·
Stayed 5 nights
We stayed at the Palms. Great Restaurants, great bar tenders, great room service. The rooms were outdated but big. The walls are hollow, so you can hear everything at night. The staff drives golf carts past guests on the guest walk ways, so it's kind of annoying. This resort has a beach night club every night until midnight that can be heard on the entire resort. Good beach, Free beach chairs and beach beds. Great resort for the price!
We stayed at the Palms. Great Restaurants, great bar tenders, great room service. The rooms were outdated but big. The walls are hollow, so you can hear everything at night. The staff drives golf carts past guests on the guest walk ways, so it's kind of annoying. This resort has a beach night club every night until midnight that can be heard on the entire resort. Good beach, Free beach chairs and beach beds. Great resort for the price!
8
Mike
May 3, 2025
·
Stayed 3 nights
We got the premium swim out suite and we were not happy with it at all. Our room only got 2 hours of sun and the pool was too cold to enjoy. Everything else about this resort is great. We will be back but later in the year and definitely a different room! They do not even try to honor room requests. Food and staff were excellent.
We got the premium swim out suite and we were not happy with it at all. Our room only got 2 hours of sun and the pool was too cold to enjoy. Everything else about this resort is great. We will be back but later in the year and definitely a different room! They do not even try to honor room requests. Food and staff were excellent.
2
Philip
Nov 14, 2025
·
Stayed 7 nights
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
10
Sonia
May 22, 2025
·
Stayed 7 nights
Room was very clean and spacious. Amenities were very good and all the staff members very accommodating.
Room was very clean and spacious. Amenities were very good and all the staff members very accommodating.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm and attentive across the resort. However, guests also report occasional slow restaurant or bar service, reservation mix ups, and sporadic miscommunication or pushy membership or spa upsell approaches.
Related guest reviews
6
angie
Nov 22, 2025
·
Stayed 7 nights
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
8
Danielle
Apr 2, 2025
·
Stayed 7 nights
The property was beautiful, the food was amazing. The staff was amazing other than the bartenders on palms side. They were miserable, rude on multiple occasions, at night at main bar often ignored woman wanting a drink this was not just me many of people were saying this too. It was disappointing. I got told no shots every night only tequila because they didn’t want to put in the work of making them as they were too busy. Ignored woman for long periods of time as we ordered more complicated drinks and they were too busy. But the rest of the staff was amazing. But I paid a lot of money for an all exclusive so not happy about that. Other resorts that I stayed at the bartenders were so fun and friendly and nice and happy to make us drinks
The property was beautiful, the food was amazing. The staff was amazing other than the bartenders on palms side. They were miserable, rude on multiple occasions, at night at main bar often ignored woman wanting a drink this was not just me many of people were saying this too. It was disappointing. I got told no shots every night only tequila because they didn’t want to put in the work of making them as they were too busy. Ignored woman for long periods of time as we ordered more complicated drinks and they were too busy. But the rest of the staff was amazing. But I paid a lot of money for an all exclusive so not happy about that. Other resorts that I stayed at the bartenders were so fun and friendly and nice and happy to make us drinks
6
James
Mar 11, 2024
·
Stayed 8 nights
Great location on beach Food not great and restaurant service very slow
Great location on beach Food not great and restaurant service very slow
10
Juliet
Feb 8, 2026
·
Stayed 4 nights
Staff was great. Location beautiful and right on the beach with different areas to sit. They take time to clean the beach and all surrounding areas through the day. Room service is great and so was housekeeping. Plenty of places to eat with variety.
Staff was great. Location beautiful and right on the beach with different areas to sit. They take time to clean the beach and all surrounding areas through the day. Room service is great and so was housekeeping. Plenty of places to eat with variety.
10
Lara Louise Dela Cruz
Nov 16, 2025
·
Stayed 6 nights
Overall experience at El Dorado - as first time travellers - was excellent! Staff were very accommodating, hospitable and joyous which added to the overall atmosphere of the property. We were greeted every single time, offered drinks or food and were kept BUSY; the property itself had plenty of activities that one could partake in which aids with the stress of planning. Lastly, the affiliations with Lomas was great as we didn’t have to worry about transportation from and to the airport and also for the excursions. Again, EXCELLENT PLACE WITH EXCELLENT WORKERS.
Overall experience at El Dorado - as first time travellers - was excellent! Staff were very accommodating, hospitable and joyous which added to the overall atmosphere of the property. We were greeted every single time, offered drinks or food and were kept BUSY; the property itself had plenty of activities that one could partake in which aids with the stress of planning. Lastly, the affiliations with Lomas was great as we didn’t have to worry about transportation from and to the airport and also for the excursions. Again, EXCELLENT PLACE WITH EXCELLENT WORKERS.
10
Cassandra
Jun 23, 2025
·
Stayed 6 nights
Clean, excellent service, friendly staff, great food.
Clean, excellent service, friendly staff, great food.
10
Karry
Mar 25, 2025
·
Stayed 9 nights
What an amazing stay! We felt a warm welcome from the moment we arrived. The staff, everyone, made our stay extra special. The property is so clean and tidy, well maintained. Our beach was fantastic, loved the BBQ there for a bite without going far and it was so good! It was the warm hug holiday we needed. Love to return someday. Thank you!
What an amazing stay! We felt a warm welcome from the moment we arrived. The staff, everyone, made our stay extra special. The property is so clean and tidy, well maintained. Our beach was fantastic, loved the BBQ there for a bite without going far and it was so good! It was the warm hug holiday we needed. Love to return someday. Thank you!
6
Laura
Jul 21, 2025
·
Stayed 4 nights
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
10
Kimberly
Jun 14, 2025
·
Stayed 6 nights
First of all, Humberto in guest services was AMAZING! He was always there to take us to wherever we needed to go and so happy and friendly. Everyone was sooooo friendly. The resort is somewhat spread out but once you find out where everything is it gets better and they have several golf carts to take you where ever you need to go. The night activities were great! We did have a mishap with Lomas travel which is where we booked excursions through and they were less than helpful but the resort staff was trying everything they could to rectify the issue. Eating at Klay Talay is a must!! They do have a lot of wildlife but they do not bother you! Overall it was a great experience and would highly recommend. The resort cat, Patches, was the icing on the cake!
First of all, Humberto in guest services was AMAZING! He was always there to take us to wherever we needed to go and so happy and friendly. Everyone was sooooo friendly. The resort is somewhat spread out but once you find out where everything is it gets better and they have several golf carts to take you where ever you need to go. The night activities were great! We did have a mishap with Lomas travel which is where we booked excursions through and they were less than helpful but the resort staff was trying everything they could to rectify the issue. Eating at Klay Talay is a must!! They do have a lot of wildlife but they do not bother you! Overall it was a great experience and would highly recommend. The resort cat, Patches, was the icing on the cake!
10
Tempest
Jan 18, 2025
·
Stayed 6 nights
All staff were extremely helpful and understanding. Some wait times for the restaurants were long so get reservations when you can. Did not wamt to leave
All staff were extremely helpful and understanding. Some wait times for the restaurants were long so get reservations when you can. Did not wamt to leave
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AI-generated summary based on recent guest reviews
Location
Beachfront and scenic but remote; transfers from Cancun can be long, and included shuttles typically cover only that airport. Seaweed can affect ocean swimming at times, though the beach is cleaned frequently.
Related guest reviews
10
Jamie
Apr 1, 2025
·
Stayed 3 nights
It was our first time in Mexico and our stay at El Dorado Seaside Palms was perfect! We were surprised first by an incredible upgrade to a premium suite since the trip was for celebrating my partner's birthday. But the pleasant surprises did not end there - everyone was incredibly friendly and kind; the beach was beautiful and the grounds were well maintained; the food was great quality especially for an all-inclusive resort; they did not cheap out on drinks at all, no watery cocktails made with cheap liqueur; there were all kinds of cool wildlife we saw on the grounds (watch out for the super cute coatis that climb up coconut trees, iguanas, frigate birds, pelicans and grackles); entertainments were appropriately fun and chill (beach volleyball, foam party and mexican night!); the room itself was also well maintained and furnished; the more inclusive package was also amazing, with our excursion to Aktun Chen making the holiday extra memorable. Special shout outs to Angel, Axel, Cinthia, Fernando, Gabriella, Isai, Luisa and Lucio for giving us an unforgettable experience. Everyone here goes above and beyond. You are all phenomenal, and your hard work and kindness do not go unnoticed. One potential downside is that it is a drive away from Cancun airport (close to 1.5-2hrs ride with the shared transportation making stops) but in my opinion, it's well worth the extra time and distance.
It was our first time in Mexico and our stay at El Dorado Seaside Palms was perfect! We were surprised first by an incredible upgrade to a premium suite since the trip was for celebrating my partner's birthday. But the pleasant surprises did not end there - everyone was incredibly friendly and kind; the beach was beautiful and the grounds were well maintained; the food was great quality especially for an all-inclusive resort; they did not cheap out on drinks at all, no watery cocktails made with cheap liqueur; there were all kinds of cool wildlife we saw on the grounds (watch out for the super cute coatis that climb up coconut trees, iguanas, frigate birds, pelicans and grackles); entertainments were appropriately fun and chill (beach volleyball, foam party and mexican night!); the room itself was also well maintained and furnished; the more inclusive package was also amazing, with our excursion to Aktun Chen making the holiday extra memorable. Special shout outs to Angel, Axel, Cinthia, Fernando, Gabriella, Isai, Luisa and Lucio for giving us an unforgettable experience. Everyone here goes above and beyond. You are all phenomenal, and your hard work and kindness do not go unnoticed. One potential downside is that it is a drive away from Cancun airport (close to 1.5-2hrs ride with the shared transportation making stops) but in my opinion, it's well worth the extra time and distance.
10
Oliver
Jul 15, 2025
·
Stayed 6 nights
The staff at the El Dorado are amazing. Everyone is so nice and helpful. They really go the extra mile for all of the guests not just the VIPs. There is a lot of seaweed in July, but they did their best to set up a seaweed free beach.
The staff at the El Dorado are amazing. Everyone is so nice and helpful. They really go the extra mile for all of the guests not just the VIPs. There is a lot of seaweed in July, but they did their best to set up a seaweed free beach.
10
Jacques
Mar 16, 2025
·
Stayed 14 nights
Very nice resort. Nice restaurants. A little far from the airport. Beaches were very nice.
Very nice resort. Nice restaurants. A little far from the airport. Beaches were very nice.
8
David
Jul 8, 2025
·
Stayed 7 nights
The seaweed this time of year was a huge bummer. It smelled terrible and made it impossible to actually get in the ocean. Otherwise the trip was great. Our room was great. The pools are great. Staff at the hotel were very nice and helpful. Definitely would recommend El Dorado but if you’re looking to swim in the ocean don’t go during the summer months.
The seaweed this time of year was a huge bummer. It smelled terrible and made it impossible to actually get in the ocean. Otherwise the trip was great. Our room was great. The pools are great. Staff at the hotel were very nice and helpful. Definitely would recommend El Dorado but if you’re looking to swim in the ocean don’t go during the summer months.
8
Emil
May 25, 2025
·
Stayed 7 nights
The property is very good and has a lot to offer. There are two issues that I have with it. 1. We book this place because they advertise free transport from and to the airport. However this only applies to Cancun airport and the resort is in Tulum. We flew in to Tulum and had to pay $320 out of pocket for the transport. The property was not willing to offer any sort of compensation or credit. Issues 2. You will primarily have Mexican food even though they advertise internationally. The Italian restaurant is great and so is their pizza. Lastly, the best is not grate at all. It was covered in seaweed but there are tons for Bali bed for your to choose and so real issues there.
The property is very good and has a lot to offer. There are two issues that I have with it. 1. We book this place because they advertise free transport from and to the airport. However this only applies to Cancun airport and the resort is in Tulum. We flew in to Tulum and had to pay $320 out of pocket for the transport. The property was not willing to offer any sort of compensation or credit. Issues 2. You will primarily have Mexican food even though they advertise internationally. The Italian restaurant is great and so is their pizza. Lastly, the best is not grate at all. It was covered in seaweed but there are tons for Bali bed for your to choose and so real issues there.
6
Thomas J
Jul 27, 2025
·
Stayed 4 nights
The property is gorgeous, but the beach was full of seaweed and rocks, and the food was okay. Since the beach is my priority, I probably won't stay again.
The property is gorgeous, but the beach was full of seaweed and rocks, and the food was okay. Since the beach is my priority, I probably won't stay again.
6
Laura
Jul 21, 2025
·
Stayed 4 nights
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
10
Clarissa
Jul 19, 2025
·
Stayed 3 nights
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
10
Jessica Marie
Jan 7, 2025
·
Stayed 7 nights
If you want to experience a more quiet and tranquil holiday under a canopy of palm trees this is a must stay! Older resort with a eco vibe.
If you want to experience a more quiet and tranquil holiday under a canopy of palm trees this is a must stay! Older resort with a eco vibe.
8
Thomas
Feb 27, 2024
·
Stayed 4 nights
We really enjoyed our stay. Only drawback was the very long (hour and a half) drive from Cancun airport
We really enjoyed our stay. Only drawback was the very long (hour and a half) drive from Cancun airport
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AI-generated summary based on recent guest reviews
Dining
Many guests enjoy the variety and quality at several venues (especially Italian and Asian) and appreciate 24 or 7 room service. Others report inconsistent quality, repetitive buffets, long waits or hard-to-get reservations, occasional closures, and mixed support for dietary needs.
Related guest reviews
6
Nicholas Robert
Mar 5, 2025
·
Stayed 5 nights
The resort is overall very nice however the food was disappointing, even to the point of feeling ill. The food was a hit or miss in terms of taste and the deserts where below average. I'd recommend staying away from any raw seafood from personal experience. Also skip out on the Italian and Japanese restaurants, they are not worth waiting for a reservation.
The resort is overall very nice however the food was disappointing, even to the point of feeling ill. The food was a hit or miss in terms of taste and the deserts where below average. I'd recommend staying away from any raw seafood from personal experience. Also skip out on the Italian and Japanese restaurants, they are not worth waiting for a reservation.
4
Heather
Jul 9, 2025
·
Stayed 5 nights
Seaweed on the beach, shuttle wasnt free, food choices limited and on 1 hour wait on some nights and office staff not helpful and deflected blame.
Seaweed on the beach, shuttle wasnt free, food choices limited and on 1 hour wait on some nights and office staff not helpful and deflected blame.
4
Michael
Nov 16, 2025
·
Stayed 4 nights
The food was horrible. We did not have a hot meal the entire week and the alcohol was so watered down it wasn’t worth it to drink it. Never again!
The food was horrible. We did not have a hot meal the entire week and the alcohol was so watered down it wasn’t worth it to drink it. Never again!
10
Courtney
Aug 16, 2025
·
Stayed 6 nights
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
6
angie
Nov 22, 2025
·
Stayed 7 nights
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
10
Kaleigh Joy
Mar 15, 2025
·
Stayed 6 nights
Amazing options for those with food allergies! I have celiac disease and the amount of gluten free options, knowledgeable/trained staff and all of the proper cross contamination protocols made for an incredible experience I haven't had before!
Amazing options for those with food allergies! I have celiac disease and the amount of gluten free options, knowledgeable/trained staff and all of the proper cross contamination protocols made for an incredible experience I haven't had before!
8
Dharmpal
Jan 30, 2025
·
Stayed 3 nights
Loved the beach seating and the staff. The food quality has suffered from our previous few visits.
Loved the beach seating and the staff. The food quality has suffered from our previous few visits.
10
Christina
Oct 17, 2025
·
Stayed 4 nights
Easy to find the transportation from the airport and the transfer was smooth; Food was absolutely awesome in every spot!; Great drinks; delightful & gracious staff; terrific music at The Guayacamas (sp?) Bar in the evening was a fun way to end each day... Will definitely be back!
Easy to find the transportation from the airport and the transfer was smooth; Food was absolutely awesome in every spot!; Great drinks; delightful & gracious staff; terrific music at The Guayacamas (sp?) Bar in the evening was a fun way to end each day... Will definitely be back!
6
Anastasia
Jun 2, 2025
·
Stayed 7 nights
The cleanliness of our room was perfect - so perfect and attention to details on cleanliness was perfect! No complaints about that. The food on the other hand needs a lot of work - some restaurants weren’t open for the WHOLE WEEK we were there. The food quality wasnt great, the two restaurants you have to make reservations for have the smallest portions. The unclear signs for the restaurants and locations also were not great. Overall, the staff was great but the food and location itself needs help
The cleanliness of our room was perfect - so perfect and attention to details on cleanliness was perfect! No complaints about that. The food on the other hand needs a lot of work - some restaurants weren’t open for the WHOLE WEEK we were there. The food quality wasnt great, the two restaurants you have to make reservations for have the smallest portions. The unclear signs for the restaurants and locations also were not great. Overall, the staff was great but the food and location itself needs help
10
Jessica Lynne
Jun 22, 2025
·
Stayed 4 nights
What an amazing place! The grounds are immaculate, feels like walking around in a jungle! The food is absolutely incredible, make sure to check out the buffet on the suites side as well, incredible. The Asian restaurant was 11/10! The service at th pool bar next to the buffet in the palms side was so amazing! Didn't love the Vegan restaurant but the banana split was delicious! Highly recommend !
What an amazing place! The grounds are immaculate, feels like walking around in a jungle! The food is absolutely incredible, make sure to check out the buffet on the suites side as well, incredible. The Asian restaurant was 11/10! The service at th pool bar next to the buffet in the palms side was so amazing! Didn't love the Vegan restaurant but the banana split was delicious! Highly recommend !
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AI-generated summary based on recent guest reviews
10
Titus
Jun 30, 2026
·
Stayed 9 nights
I wish I could give it 6 stars
I wish I could give it 6 stars
10
Leslie
Jun 28, 2026
·
Stayed 4 nights
Amazing staff and stay! So beautiful and relaxing! Very clean and the food was great! Would definitely go back and highly recommended!
Amazing staff and stay! So beautiful and relaxing! Very clean and the food was great! Would definitely go back and highly recommended!
10
Richard Craig
Jun 22, 2026
·
Stayed 7 nights
We had a wonderful stay at El Dorado Seaside Palms. We had a swim up room and greatly enjoyed it! The pool was wonderful, clean, cool, and we enjoyed the swim up bar. The property is beautiful and lush and well taken care of. The staff is very kind and helpful. The food was delicious. I highly recommend room service breakfast for a nice slow start to your morning. We would visit again.
We had a wonderful stay at El Dorado Seaside Palms. We had a swim up room and greatly enjoyed it! The pool was wonderful, clean, cool, and we enjoyed the swim up bar. The property is beautiful and lush and well taken care of. The staff is very kind and helpful. The food was delicious. I highly recommend room service breakfast for a nice slow start to your morning. We would visit again.
10
Lori Ellen
Jun 16, 2026
·
Stayed 7 nights
The resort is gorgeous and the staff are amazing. The food was good, not as many choices due to low season but well made. The beach was inundated with seaweed, but workers worked tirelessly to remove it and make it usable for guests.
The resort is gorgeous and the staff are amazing. The food was good, not as many choices due to low season but well made. The beach was inundated with seaweed, but workers worked tirelessly to remove it and make it usable for guests.
6
Marcus Ray
Jun 15, 2026
·
Stayed 5 nights
The property was absolutely beautiful. I wish I would have known to not come in June when the sea weed is so bad. It left a terrible odor and you could not approach the beach. Swimming pools thankfully were clean and odor free and access to the bars were great. I am still stunned that a tube of neosporin which cost $5 in America costs $60 on the resort !!! Breakfast at the seaside market was fantastic. Lunch and dinner not so much. We had to order room service after each meal because none of us could find anything that was satisfying or fulfilling for us. We had an excursion planned one morning which cost us $189 per couple, hours before we were set to leave we got really sick which we think was food poisoning from sushi they would not allow us to cancel or refund our money.. instead they said if we paid $140 per person to see the on site dr they would cancel and refund. Ridiculous. There was NO trying to help us. The beach stunk, no enjoying the beach , and a lost bracelet that supposedly cost $100 that we had to pay left a sour taste in my mouth. I truly felt like I was looked at as a person they could try to get money from instead of a “‘you have paid all this money already, let me help you as best as I can!” Our hot tub didn’t work, was fixed finally 2 days later, window in bathroom was broken and stayed open and our telephone did not work. I will hopefully find a resort that makes me feel valued and will make me want to return every year. This place is not for me.
The property was absolutely beautiful. I wish I would have known to not come in June when the sea weed is so bad. It left a terrible odor and you could not approach the beach. Swimming pools thankfully were clean and odor free and access to the bars were great. I am still stunned that a tube of neosporin which cost $5 in America costs $60 on the resort !!! Breakfast at the seaside market was fantastic. Lunch and dinner not so much. We had to order room service after each meal because none of us could find anything that was satisfying or fulfilling for us. We had an excursion planned one morning which cost us $189 per couple, hours before we were set to leave we got really sick which we think was food poisoning from sushi they would not allow us to cancel or refund our money.. instead they said if we paid $140 per person to see the on site dr they would cancel and refund. Ridiculous. There was NO trying to help us. The beach stunk, no enjoying the beach , and a lost bracelet that supposedly cost $100 that we had to pay left a sour taste in my mouth. I truly felt like I was looked at as a person they could try to get money from instead of a “‘you have paid all this money already, let me help you as best as I can!” Our hot tub didn’t work, was fixed finally 2 days later, window in bathroom was broken and stayed open and our telephone did not work. I will hopefully find a resort that makes me feel valued and will make me want to return every year. This place is not for me.
FAQs about El Dorado Seaside Palms, All & More Inclusive - Adults Only
Is parking available at the property?
Yes, free valet parking is available on-site. There is also secured and uncovered parking for guests.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is from 3:30 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be requested but is subject to availability and may incur additional charges.
Are airport shuttle services available?
Yes, airport shuttle services are available for a surcharge of MXN 1 per vehicle (roundtrip, maximum occupancy 4). Guests must contact the property 72 hours prior to arrival to arrange the transfer.
What accessibility features does the property offer?
The property is not wheelchair accessible but offers wheelchairs available on-site. There are step-free entrances and accessible public areas.
Where is the property located in relation to key landmarks?
The property is located in Kantenah, within a 15-minute drive of Riviera Maya Golf Club and Ecopark Kantun Chi. It is approximately 9.1 miles from Akumal Beach and 14.7 miles from Xel-Há Park.
Does the property have a swimming pool?
Yes, the property features 4 outdoor pools, including a private beach area. The pools are open year-round.
What are the policies for guests staying with children?
Guests under 18 years old are not permitted at this adults-only property.
What are the policies regarding extra beds and cribs?
The property does not provide extra beds or cribs, and guests under 18 years old are not permitted.
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Prices for upcoming dates
October 2026
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-10: 227.5999811584473USD
- 2026-10-11: 230.77998799133303USD
- 2026-10-12: 223.85835420532229USD
- 2026-10-13: 220.6973050857544USD
- 2026-10-14: 220.2397728973389USD
- 2026-10-15: 221.06943354492188USD
- 2026-10-16: 223.41769421081545USD
- 2026-10-17: 228.1662680557251USD
- 2026-10-18: 234.14270000000002USD
- 2026-10-19: 234.14270000000002USD
- 2026-10-20: 234.14270000000002USD
- 2026-10-21: 234.14270000000002USD
- 2026-10-22: 234.97403590087893USD
- 2026-10-23: 234.97403590087893USD
- 2026-10-24: 236.38330000000002USD
- 2026-10-25: 238.48263170166018USD
- 2026-10-26: 234.97403590087893USD
- 2026-10-27: 236.38330000000002USD
- 2026-10-28: 236.38330000000002USD
- 2026-10-29: 236.38330000000002USD
- 2026-10-30: 234.97403590087893USD
- 2026-10-31: 243.39338032226564USD
- 2026-11-01: 234.97403590087893USD
- 2026-11-02: 237.5036USD
- 2026-11-03: 236.38330000000002USD
- 2026-11-04: 234.97403590087893USD
- 2026-11-05: 234.97403590087893USD
- 2026-11-06: 234.97403590087893USD
- 2026-11-07: 238.48263170166018USD
- 2026-11-08: 236.37837680664063USD
- 2026-11-09: 234.97403590087893USD
- 2026-11-10: 243.39338032226564USD
- 2026-11-11: 234.14270000000002USD
- 2026-11-12: 236.37837680664063USD
- 2026-11-13: 234.97403590087893USD
- 2026-11-14: 234.14270000000002USD
- 2026-11-15: 243.39338032226564USD
- 2026-11-16: 234.14270000000002USD
- 2026-11-17: 234.14270000000002USD
- 2026-11-18: 234.14270000000002USD
- 2026-11-19: 234.97403590087893USD
- 2026-11-20: 234.14270000000002USD
- 2026-11-21: 236.38330000000002USD
- 2026-11-22: 234.14270000000002USD
- 2026-11-23: 276.71410000000003USD
- 2026-11-24: 234.14270000000002USD
- 2026-11-25: 234.97403590087893USD
- 2026-11-26: 234.97403590087893USD
- 2026-11-27: 278.7897046447754USD
- 2026-11-28: 234.14270000000002USD
- 2026-11-29: 238.16727381591798USD
- 2026-11-30: 234.14270000000002USD
- 2026-12-01: 236.37837680664063USD
- 2026-12-02: 234.97403590087893USD
- 2026-12-03: 243.39338032226564USD
- 2026-12-04: 236.38330000000002USD
- 2026-12-05: 287.19769837036137USD
- 2026-12-06: 234.14270000000002USD
- 2026-12-07: 234.97403590087893USD
- 2026-12-08: 234.14270000000002USD
- 2026-12-09: 234.14270000000002USD
- 2026-12-10: 236.38330000000002USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Guests under 18 years old are not permitted at this adults-only property.
- No pets and no service animals are allowed at this property.
- Guests can access their rooms with a mobile device.
Business details
Property registration number 08211392
- Airport shuttle fee: MXN 1 per vehicle (roundtrip, maximum occupancy 4)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Restaurant
Swimming pool
Non-Smoking Rooms
Room Service
Tour Desk
Safe-Deposit Box
General
Room Service
Restaurant
Non-Smoking Rooms
Spa & Wellness Centre
Barber/Beauty Shop
Breakfast in the Room
Snack Bar/Deli
Services
Tour Desk
Safe-Deposit Box
Luggage Storage
24-Hour Front Desk
Activities
Swimming pool
Private beach
Beach (Nearby)
Billiards
Pool Outdoor
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Water Park
Internet
Free Wi-Fi