Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is included. Serving hours are not specified.

What are the standard check-in and check-out times?

Check-in is from 16:00, and check-out is by 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, ensuring accessibility for guests with disabilities.

What is the location of the property in relation to key landmarks?

The property is located in Billings (Southwest Corridor), within a 5-minute drive of Amend Park and Yellowstone River. It is 1.3 miles from Riverfront Park and 1.4 miles from Norm Schoenthal Island.

Does the property have a swimming pool?

Yes, there is an indoor pool available, operational from 7:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 17 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of USD 10.8 per night. Advance request or confirmation may be required.

Best Western Plus Kelly Inn & Suites in Billings

Average nightly price at Best Western Plus Kelly Inn & Suites by month, last 12 months (USD)
Month	Average price
January	$131
February	$162
March	$154
April	$156
May	$167
June	$168
July	$166
August	$196
September	$154
October	$146
November	$143
December	$136

What guests think

Across many reviews, Best Western Plus Kelly Inn & Suites is praised for friendly staff, clean and comfortable rooms, a kid focused indoor pool, and a tasty breakfast, making it a popular stop for families and road trippers.

Guests also like the cozy rustic decor, pet friendly approach, and convenient access to the interstate and nearby dining. Common pain points include crowded breakfast space, occasional pool or hot tub closures or cool water, and family noise in halls. A few mention minor maintenance or housekeeping misses and dated areas, plus sporadic shower pressure or temperature issues. Expect a friendly, family oriented stay with lots for kids.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The kid focused indoor pool and hot tub are a major highlight, though the water can be cool and there have been occasional closures. The small gym draws comments about limited or broken equipment, and parking is generally easy but can fill with large vehicles.

Related guest reviews

10

Kip

Jul 5, 2024

·

Stayed 1 night

It has a great water park for kids, great location.

10

Chris

Nov 3, 2025

·

Stayed 3 nights

Staff was great. Pool was nice. ( a Bit cold) but my kiddo enjoyed. Gym was functional but could use a stack of dumbbells. Breakfast was good.

6

Luke

Jan 18, 2024

·

Stayed 1 night

Great pool! Average room, facilities and breakfast. Treadmill and universal weight machine were both broken.

10

Scott

Oct 5, 2024

·

Stayed 3 nights

overall stay was excellent. I came back in after meeting a friend for dinner. it was around 9 pm. So many big Rigs and campers taking up so much of the parking lot it was hard to find a parking spot. Maybe just designate an area for trucks and campers. will definitely stay there again.

10

Raquel

Nov 17, 2024

·

Stayed 3 nights

My first time staying there and it was great, as was the security entrances!

10

Michael

Jan 2, 2026

·

Stayed 4 nights

Amazing breakfast with hot and cold items. Espresso machine with many coffee offerings was so good. Very friendly staff from front desk to cleaning our room. The kids loved the pool. It was clean, but a little chilly. There are so many things to do in the pool. Excellent! Our rooms were very quiet and we'll maintained. We'll be back

8

Brett

Jul 9, 2024

·

Stayed 2 nights

I didn’t like that the hot tub was closed

10

Heather

Jul 14, 2024

·

Stayed 1 night

Great pool. Chose this place as a one night stop on a long family road trip. Great pool for the kids. Helpful staff and great decor.

10

Kevin

Jul 16, 2025

·

Stayed 1 night

Liked everything, from the staff to the clean rooms to easy of parking.

10

Logan

Sep 26, 2025

·

Stayed 1 night

Super nice staff. Safe area. Nice Pool and hot tub.

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Cleanliness

Reviews consistently describe very clean rooms and common areas. A few note strong cleaning odors, worn hallway carpets, or isolated misses like forgotten items.

Related guest reviews

8

Tom

Jun 1, 2025

·

Stayed 1 night

Staff were very kind and helpful. The facility was very clean and in good shape. The room smelled very strongly of bleach when we arrived. It appeared clean until we found a swim top under the easy chair in the corner. The sheets and bathroom were very clean.

10

Brittany

May 18, 2025

·

Stayed 1 night

Very clean rooms and friendly staff

10

Kristina

Jul 7, 2025

·

Stayed 2 nights

Loved staying at this hotel. It is so cute and quaint and clean and the staff were great, from the front desk folks to the folks monitoring and keeping the breakfast area clean and stocked. There was a nice walking path right outside and the rooms were very clean. Would happily stay again.

10

Robert

Oct 13, 2025

·

Stayed 2 nights

The room was clean, the staff friendly and helpful, and the breakfast was excellent.

10

Lynmarie

Nov 1, 2025

·

Stayed 1 night

Clean, courteous, easy parking.

8

Juan

Jun 14, 2023

·

Stayed 1 night

The room was clean. The pool was nice. Breakfast area was small but it was good. No signs of bed bugs is always a plus!

6

Connie

Mar 18, 2023

·

Stayed 2 nights

The staff were nice. The place needs an update! Hallway carpets are terrible. Black pathway into each room. Smells. Mattresses and pillows are very uncomfortable. Pool area was fun for the grandkids.

10

Kara

Sep 21, 2024

·

Stayed 1 night

Hands down the cleanest hotel I have ever stayed in. The breakfast was very nice. And the beds were very comfortable. No complaints

10

Lee

Apr 24, 2023

·

Stayed 2 nights

It was very clean.

10

Rachel

May 5, 2025

·

Stayed 1 night

The pool area was great for kids, breakfast was good and the air conditioning worked great. The showers leave a little to be desired, they need some updating, and there was a bikini left on the door from the last guest in the bathroom.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious, comfortable, and quiet with cozy rustic decor. Some guests mention dated elements, noisy plumbing, hard or aging mattresses, and inconsistent shower pressure or temperature.

Related guest reviews

10

Ben

Dec 26, 2025

·

Stayed 2 nights

The breakfast menu was very good. The rooms were clean and comfortable. The decor was charming.

8

Anthony

May 16, 2024

·

Stayed 1 night

A scetchy area, didn’t feel safe at times. Hotel was average and room was large and spacious. Gym was average. Too many kiddos at the pool, we didn’t utilize it!

8

Carly

Mar 23, 2025

·

Stayed 1 night

Clean rooms, good beds, good service.

10

Cheryl

Nov 5, 2025

·

Stayed 2 nights

Breakfast was good. Needs one more waffle machine had to wait in line. Dining room was too small for the size of the hotel and the beds are in need of an upgrade. But other than that it was great. My kids had fun and the staff were great and the room was clean.

10

Makayla

Sep 21, 2025

·

Stayed 2 nights

We’ve stay here twice and love it so far. Beds are comfortable, it’s quiet, very clean. We are definitely stay here again.

8

Jessica

Dec 4, 2023

·

Stayed 1 night

The staff are extremely attentive and friendly in all areas of the building. The whole place appeared clean and the environment is cozy. The pool was smallest than appeared in pictures but fun! The beds are ok comfort-wise. The water is super noisy but it didn't bother us, though I could see how it may bother some. We really appreciated the hot breakfast too! We'd stay again.

8

Erica

Mar 2, 2025

·

Stayed 1 night

The third floor ice maker has to be the most disgusting ice I've ever seen. Bed was very comfortable and my room was quiet and clean.

10

Marlene

Oct 3, 2024

·

Stayed 1 night

Everything was so nice and clean and cozy. Room was fabulous, clean, had everything we needed. The lawns were taken care of. Only minor inconvenience was the lack of water pressure in the shower.

8

Kelly

Apr 29, 2024

·

Stayed 2 nights

Our room was a little old and dated.

8

Emily

May 3, 2024

·

Stayed 1 night

The staff were super friendly and its in a pretty safe area of town. Got one of the suites and at first glance it was amazing! However when it was time for bed there wasnt much for bedding for the pull out and hardly enough pillows. The pillows were definitely on their last legs and the pull out was pretty sad, but I guess thats what you get with a pull out.

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Service

Service is repeatedly praised as warm, helpful, and welcoming across front desk and breakfast teams. A few guests reported negative interactions or payment policy hassles.

Related guest reviews

6

Casey

Feb 27, 2023

·

Stayed 1 night

Staff was pretty rude throughout the entire visit. Not friendly. Pushy with their religious views which was super odd

2

Micheala

Jul 4, 2025

·

Stayed 1 night

We had a good time at the pool area, although it was way overpriced for the rest of the amenities. The hotel itself was beautiful, but one staff member Sammy at the front desk was awful. She discriminated against me called me in the middle of the night after I already spoke into the previous Front desk, clerk and let her know about the person below me banging on the ceiling. I have two children one of them is a toddler and on the spectrum. We had just gotten out of the pool at a little after 10 when they closed and within five minutes of being in the room Had someone banging on their ceiling/our floor I called the front desk and the woman September was super friendly and understanding. As soon as the other woman got on shift, she called the room and was immediately telling me I was being loud I needed to keep it down or the person below me was going to call the police. I let her know the situation and she replied with. “ well since you know that about your child, maybe in the future, get a room on the ground floor”. Keep in mind I have no option of the room that I chose and was not offered a different room after I had spoken to the police. They said why doesn’t the person below you just get a different room and the front desk woman replied well they are not the problem. I then reiterated that my son is only four, we just got out of the pool and we’re waiting for our pizza to arrive. We also paid almost $300 to stay there and had been driving for six hours. Not impressed

10

Dianne

Jul 31, 2023

·

Stayed 2 nights

The breakfast was wonderful and the staff was very friendly and helpful. Overall everything was great.

10

Sharon

Jul 7, 2025

·

Stayed 1 night

Holly at the front desk was extremely helpful. Very friendly and welcoming!

10

Susan

Jul 29, 2024

·

Stayed 2 nights

The check in staff were very friendly and informative. Check in was a breeze. Nice choices at the continental breakfast. The rooms were very clean and adequate amenities. I would recommend staying here. The pool looked like fun for kids.

10

stephanie

Dec 14, 2025

·

Stayed 2 nights

Staff is awesome and have great hospitality. Felt very welcomed. Room was huge, pool was fun. Those fireplace cookies very yummy. The multiple choices of expresso/ coffee lattes etc... yummy i tried every single flavor. When my battery completely died , the staff was sweet and helpful to get my car jump started. When we got what looked like 10 inches of snow and i was shoveling my car out, staff immediately came out to help me. My daughter and i came here for her 4th birthday and we loved loved loved it ❤️ absolutely will be returning. We cannot wait until our next stay here.

10

Rebekah

May 18, 2025

·

Stayed 2 nights

Rob was very friendly at the front desk.

10

Christina

Jan 23, 2025

·

Stayed 1 night

Front desk employee September helped me through my whole booking process when I called in to book and when I checked in. Very friendly and informative about what to expect during your stay. The room was very clean and comfortable.

10

Sarah

Aug 30, 2025

·

Stayed 1 night

Kirsten at the front desk was so accomidating and friendly.

10

Susan

Jul 26, 2024

·

Stayed 3 nights

Staff was extremely helpful during our stay!! Keep up the great work!!

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Location

Convenient off the interstate with easy access to restaurants and gas, and a short drive to downtown. A small number of guests found the area less appealing or had trouble reaching the hotel during road work.

Related guest reviews

10

Janet

Oct 30, 2024

·

Stayed 1 night

Good breakfast and location

10

Kip

Jul 5, 2024

·

Stayed 1 night

It has a great water park for kids, great location.

8

Madeleine

Nov 3, 2023

·

Stayed 1 night

It was a little difficult to find due to some road closures. The parking was a little crowded.

10

William

Sep 24, 2025

·

Stayed 1 night

Good location

10

Christine

Jun 2, 2024

·

Stayed 1 night

Nice location. Great Bar/Small Casino in the shared parking lot with tasty and inexpensive drinks. Lots of resources nearby if you need food, groceries or anything else.

10

Kathleen

Apr 18, 2025

·

Stayed 1 night

Nice hotel and convenient to gas and restaurants

8

Anthony

May 16, 2024

·

Stayed 1 night

A scetchy area, didn’t feel safe at times. Hotel was average and room was large and spacious. Gym was average. Too many kiddos at the pool, we didn’t utilize it!

10

Dixie

Apr 13, 2025

·

Stayed 2 nights

Every time we are in Billings this is the only place we will stay. Close to freeway & restaurants.

10

LUC

Oct 23, 2023

·

Stayed 4 nights

The Best Western Plus is a cute hotel with an indoor pool/ water play area for children. Breakfast is ample and constantly restocked. The staff were very professional and helpful. A big plus: it is close to the interstate and easy access. There are a number of dining options nearby, and downtown is 10–15 minutes away.

10

Denise

Feb 3, 2024

·

Stayed 1 night

Our go to place when we have to be in Billings. Great friendly staff, clean property, quiet. Convenient to interstate.

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Dining

Breakfast earns strong marks for quality, hot options, and extras like espresso, with coffee available early. At busy times the dining room feels crowded and the waffle station lines up.

Related guest reviews

10

Anthony

Sep 24, 2024

·

Stayed 2 nights

Best Western kelly Inn is a great hotel. The rooms are big, the checkout time is a plus. And the Continental Breakfast is really good. And it stays open til 10.😊

10

Dianne

Jul 31, 2023

·

Stayed 2 nights

The breakfast was wonderful and the staff was very friendly and helpful. Overall everything was great.

10

michael

Sep 14, 2024

·

Stayed 2 nights

Breakfast was excellent, pool was cool, service was great

10

Cheryl

Nov 5, 2025

·

Stayed 2 nights

Breakfast was good. Needs one more waffle machine had to wait in line. Dining room was too small for the size of the hotel and the beds are in need of an upgrade. But other than that it was great. My kids had fun and the staff were great and the room was clean.

10

Michael

Jan 2, 2026

·

Stayed 4 nights

Amazing breakfast with hot and cold items. Espresso machine with many coffee offerings was so good. Very friendly staff from front desk to cleaning our room. The kids loved the pool. It was clean, but a little chilly. There are so many things to do in the pool. Excellent! Our rooms were very quiet and we'll maintained. We'll be back

10

LUC

Oct 23, 2023

·

Stayed 4 nights

The Best Western Plus is a cute hotel with an indoor pool/ water play area for children. Breakfast is ample and constantly restocked. The staff were very professional and helpful. A big plus: it is close to the interstate and easy access. There are a number of dining options nearby, and downtown is 10–15 minutes away.

8

Robin

Dec 29, 2024

·

Stayed 3 nights

Very nice hotel - great pool if you're traveling with kids. The breakfast was very good. Nice hot coffee available early in the morning. We plan on staying there again for our next trip too Billings!

10

patricia

Apr 17, 2024

·

Stayed 2 nights

The only bad thing is where the waffle maker was is the dining room. Way to many kids making them so it made it hard to get to the other food options.

10

Sharon

Jun 28, 2023

·

Stayed 2 nights

Staff is courteous, helpful & knowledgeable. Breakfast is great. We stay here when going to Billings because it is a wonderful place to stay.

10

LesLeigh

Sep 10, 2025

·

Stayed 1 night

Super beautiful hotel, nice rooms, great swimming pool, and wonderful breakfast included!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $155
18 $145	19 $148	20 $145	21 $149	22 $150	23	24 $159
25 $151	26 $149	27 $149	28 $149	29 $152	30 $157	31 $159

Su	Mo	Tu	We	Th	Fr	Sa
1 $151	2 $146	3 $151	4 $149	5 $151	6 $159	7 $157
8 $152	9 $152	10 $151	11 $144	12 $151	13 $152	14 $159
15 $147	16 $149	17 $144	18 $144	19 $144	20 $161	21 $154
22 $151	23 $149	24 $144	25 $147	26 $145	27 $164	28 $159
29 $144	30 $151

Best Western Plus Kelly Inn & Suites

Prices for Best Western Plus Kelly Inn & Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Jetted Tub (With Sofabed)

Standard Room, 1 King Bed with Sofa Bed, Jetted Tub (With Sofabed)

Standard Room, 2 Queen Beds, Accessible

Suite, 1 King Bed, Jetted Tub (Moon Over Montana Suite)

Standard Room, 2 Queen Beds, Jetted Tub (Cabin Fever Suite)

Suite, 1 King Bed, Jetted Tub (Woodland Mist Room)

Suite, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Jetted Tub (Mustang Canyon)

Standard Room, 1 King Bed, Accessible

Business Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Jetted Tub (Heartland Loft)

Guest reviews of Best Western Plus Kelly Inn & Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Kelly Inn & Suites

Prices for upcoming dates