Hilton Garden Inn Florence Cincinnati Airport South

Everyone very helpful! Bartender made terrific drinks!

The Hilton Garden Inn Florence far exceeded our expectations! Super friendly staff, the facilities are pristine and beautifully designed, and there are lots of shopping & dining options close by. Room was fresh, clean, and comfortable. Lovely pool area with various bar top/table/chair seating. Easy and spacious parking. Very highly recommend!

Great area. It was odd they charged to park since there was plenty of parking and it isn’t a busy area.

This location was great. Hotel was excellent, not sure why we had to pay to park in the hotel lot. In a pinch I would go again. Next time I would choose another hotel.

I was a bit surprised by the parking fee even though the front desk clerk gave me complimentary parking.

Pretty nice looking hotel. Brand new. Has a shop. Has a nice bar and restaurant. We did not use either one. Bed comfy and very clean room. Check-in was super efficient. We arrived 10:30pm Friday. Bar closes at 11:00. Waited and waited for bartender to show up. Never did. We were put in high floor but still heard baseline of music from bar below until mercifully ended at 12:00 am. After was quiet.

Hotel was newer and in great condition, very clean. Staff was friendly and helpful. Only complaint is you have to pay $10/day to park in the parking lot.

Only issue I had was the fact we had to pay for parking at the hotel.

Great location, beautiful hotel, pool and front patio to relax and unwind. Fabulous

Sorry but to charge $8 daily for completely unsecured parking is outrageous, $2 a bottle for a small plastic botttleof water for in room, $75 pet charge. My $230 room ended up costing a lot more. I don’t mind paying parking for secured parking but really? Hilton’s too cheap for me!!!!

Great stay. The room was very clean. The bed was comfortable, however, the pillows were not. Pillows were flat. Staff was great.

Beautiful, clean property with very friendly staff.

I'm giving this poor rating because I had a crazy experience at check-in. When we checked in we were giving our keys and went to the room. When we walked in there were people in our room. We went back down to tell them this is not our room. The said oh sorry we are having issues with our computer and they gave us another room but had the housekeeping person walk us up to the room. She wanted to make sure there was no one in that room. We were not given keys to the room ...they said we would get them later. What in the world?! This was an inconvenience because we had plans to go and about. Come to find out this had happened to multiple people there that day...everyone that we came in contact with had other people in there rooms too!! Our room was not cleaned ever during our stay, even though we asked. For a distinguished place as the Hilton..I was disappointed by this! We were only given a free drink for our troubles. SMH!!

The staff is very friendly and the hotel is very clean.

Hotel was very clean and the staff was very helpful and pleasant to deal with.

Great people, very clean.

Hotel was new and was very clean! Room was nicely renovated and very comfortable. Employee at check in was very nice and friendly.

Nice clean hotel

Great hotel. Everything was clean, comfortable, convenient.

Hotel was brand new, which is one reason we chose it. Room was very spacious with lots of storage. Mattress was comfortably firm, but the pillows could be a bit firmer. Bathroom was a bit narrow. Most hotel bathrooms have only a vent opening, but this one had an actual vent fan, so it didn't get too hot and humid. Shower had great water pressure, but it was hard to set the water to warm. A light turn of the handle resulted in very hot water, with not a lot of room to adjust it down before it got cold. The room actually came with 4 washcloths instead of the usual 3, and the towels were big for hotel towels. The only issue with the room is that there were a few hairs in the shower, although it appeared to have been cleaned. The AC was awesome; I never got hot getting ready. I was glad to see that there was a recycle bin with one of the trash cans. They were still serving breakfast when we left one day, so we grabbed a bite. Unfortunately, we saw the sign about there being a charge after we got our food. It turns out that the charge was listed on the hotel info on the app, but I had not paid attention as I did not plan beforehand to get breakfast. I made sure to get my money's worth, while they ended up not charging for my wife because all she got was a bagel and coffee. Sausage, bacon, and eggs were better than I have had at most hotels and were still warm, even though breakfast time was almost over. I would definitely stay here again.

Great stay. The room was very clean. The bed was comfortable, however, the pillows were not. Pillows were flat. Staff was great.

Pretty nice hotel, clean and staff is friendly. Love the large size bathroom! Breakfast and parking is not free which was disappointing.

Very good location close to a lot of restaurants, the hotel even has a very nice bar. The room was spacious and the bed was amazing. We only stayed 2 nights so we didn’t use the pool or gym so I can not comment on those. It is far enough off the road where it’s very quiet and right beside Meijer, I mean you can walk right next door. The lady who checked us out was extremely nice and the only complaint I have is the tv in our room didn’t work half the time. It would say lost signal every few minutes, we did not complain to the front desk cause we just pulled out our phones.

One of the best set up rooms for wheelchair users

We stayed one night when we went to a concert at Riverbend. The hotel is either new or just newly remodeled. We loved how up to date it was. Everything was super clean. Only complaint I have is the bed and pillows were not comfortable. I’d stay here again and if we are ever in the area, I’ll remember this hotel!

Excellent stay. Staff was top notch. Clean room. Walkin shower is a plus.

Pretty nice looking hotel. Brand new. Has a shop. Has a nice bar and restaurant. We did not use either one. Bed comfy and very clean room. Check-in was super efficient. We arrived 10:30pm Friday. Bar closes at 11:00. Waited and waited for bartender to show up. Never did. We were put in high floor but still heard baseline of music from bar below until mercifully ended at 12:00 am. After was quiet.

The staff was really personable and warm. The room was spacious and comfortable but could have used some instructions on how to navigate the blinds and remotes. The bar and breakfast buffet were great touches that came in handy. The hotel was close to other shopping districts and restaurants so that was also a useful touch.

Property was top notch. Room was great, only issue was sliding bathroom door and room front door were extremely difficult to open/close/lock (Room 129)

Hotel was brand new, which is one reason we chose it. Room was very spacious with lots of storage. Mattress was comfortably firm, but the pillows could be a bit firmer. Bathroom was a bit narrow. Most hotel bathrooms have only a vent opening, but this one had an actual vent fan, so it didn't get too hot and humid. Shower had great water pressure, but it was hard to set the water to warm. A light turn of the handle resulted in very hot water, with not a lot of room to adjust it down before it got cold. The room actually came with 4 washcloths instead of the usual 3, and the towels were big for hotel towels. The only issue with the room is that there were a few hairs in the shower, although it appeared to have been cleaned. The AC was awesome; I never got hot getting ready. I was glad to see that there was a recycle bin with one of the trash cans. They were still serving breakfast when we left one day, so we grabbed a bite. Unfortunately, we saw the sign about there being a charge after we got our food. It turns out that the charge was listed on the hotel info on the app, but I had not paid attention as I did not plan beforehand to get breakfast. I made sure to get my money's worth, while they ended up not charging for my wife because all she got was a bagel and coffee. Sausage, bacon, and eggs were better than I have had at most hotels and were still warm, even though breakfast time was almost over. I would definitely stay here again.

Very friendly staff made us feel like home.

Staff was amazing

Hous keeping tried to get in despite having DND sign on the door and thinking my checkout was at 11 am but in fact it was at 1 pm and upon reaching supervisor, she was the rudest person I’ve met in my entire hotel stay experiences in my life. I just asked her “why the hell was house keeping trying to get in despite having DND sign and checkout confirmed for 1 pm”. She said I was rude and hang up on me. On top of it she threatened me to kick out upon calling again. Very unprofessional and dangerous place to stay

I'm giving this poor rating because I had a crazy experience at check-in. When we checked in we were giving our keys and went to the room. When we walked in there were people in our room. We went back down to tell them this is not our room. The said oh sorry we are having issues with our computer and they gave us another room but had the housekeeping person walk us up to the room. She wanted to make sure there was no one in that room. We were not given keys to the room ...they said we would get them later. What in the world?! This was an inconvenience because we had plans to go and about. Come to find out this had happened to multiple people there that day...everyone that we came in contact with had other people in there rooms too!! Our room was not cleaned ever during our stay, even though we asked. For a distinguished place as the Hilton..I was disappointed by this! We were only given a free drink for our troubles. SMH!!

The staff is always amazing and friendly. Property is super clean inside and out and in a safe neighborhood with lots to do nearby.

There was nobody working at the front desk to answer phone calls or let us in because the outside doors were locked. Even an employee from the Hilton down the road tried to call them and it went straight voicemail. We had to drive 3 hours home at 4 in the morning.

Horrible desk person. One of the worst hotel personnel I have ever had to deal with. She made me extremely angry, and even though I had already paid for the stay, I left the hotel and went and reserved another room in another hotel. I never even checked in.

We reserved a room for a Saturday night concert. Katherine at the front desk helped us with early check-in before the trip and upon arrival so we could get settled before the concert. She also suggested the TANK at NKU for transportation to and from the concert in Paycor Stadium. She was incredibly helpful. The hotel was clean, quiet, everything worked, and the beds were comfortable. This stay helped make a perfect experience for a perfect concert!

New and bright, great lobby lounge eating area. Everyone working their was so pleasant helpful and responsive

Lack of staff. No bartender when we went to the bar. Breakfast wasn't served because no one there to cook. Need more staff

Virtually new property, good location, quiet.

Very new, very clean, great location. Highly recommend.

This was an excellent stay. We would visit again and recommend to anyone needing a hotel near the airport! Close but not too close! Plenty of food around, nice pool.

The staff is always amazing and friendly. Property is super clean inside and out and in a safe neighborhood with lots to do nearby.

I love the location and options for food, shopping 15 minutes away from downtown Cincinnati Fest… I’d stay here again.

Staff were very friendly and the rooms are really nice!! The area had many restaurants nearby Walmart and Target less than a mile away! The Highway is less than a mile and the airport is like 10 min away! This was a nice area and overall great place to vacation!!

The staff was really personable and warm. The room was spacious and comfortable but could have used some instructions on how to navigate the blinds and remotes. The bar and breakfast buffet were great touches that came in handy. The hotel was close to other shopping districts and restaurants so that was also a useful touch.

New hotel, very clean and nice. Close to shopping and restaurants. We came to see a baseball game at the Great American Ball Park in Cincinnati and it was only about 15 mins from this hotel. This hotel was a lot more affordable and much nicer than the hotels in downtown Cincinnati. We used spot hero to reserve a parking spot a block from the game for $15 which was cheaper than the $20 parking fee that the hotel I looked at that was in walking distance to the ball park. Will use this hotel again for next trip to Cincinnati. Also, Florence was a very nice little city!!

Great hotel in a great area. Safe with lots of shopping and dining options nearby

Everything about the hotel was great! We were literally by everything from the highway, restaurants, shopping, you name it. We will be staying here again!

I do not think a hotel guest should pay for parking. Also no free continental breakfast which seems standard for overnight guests. The rooms and staff were very wonderful.

Clean, friendly. Great bar/breakfast. Room was great for a business traveler.

Pretty nice hotel, clean and staff is friendly. Love the large size bathroom! Breakfast and parking is not free which was disappointing.

I was surprised that the breakfast wasn’t included, as there were very limited, poor quality items.

Loved our room! The layout was so well thought out with the walk in closet with a mirror and drawers. Loved the shower and the fancy towel folds. The bed was so comfortable and the room was so clean! I liked the A/C controls on the wall rather than on the unit. We really enjoyed the hot breakfast as well! Will definitely stay here again!

We were a little disappointed that with the cost per night being $175 that it was an additional cost for breakfast. Most hotels offer a complimentary breakfast.

Not offering a free breakfast. But the hotel was very nice. We will be back again.

Lack of staff. No bartender when we went to the bar. Breakfast wasn't served because no one there to cook. Need more staff

Brand new hotel, located in the Meier parking lot, weird location and confusing to get in. Food in restaurant not very good, maybe just needs time to get established. Seemed understaffed a bit.

We did not care for the shower, it took 3xs as long because the water barely came out of the shower head. Very upset that we had to pay $15 each fir a breakfast buffet that most hotels give away, completely not worth it! The bed was very comfortable and the Saturday night bartender was awesome.