Comfort Suites Mobile-South Alabama University Area

Extremely Disappointing Experience – Would Not Recommend We had absolutely no hot water during our stay. When we brought it to the front desk’s attention, we were told to wait 5–10 minutes. We did, but nothing changed. We were then moved to another room, only to find out that the entire building was without hot water. Instead of being upfront with us, we were given the runaround. On top of that, the dumpster area was overflowing with piles of trash, making it look as though basic property maintenance was being neglected. There was also a homeless man who appeared to be under the influence of drugs digging through the trash cans near the front entrance, which made us uncomfortable. We were told we would receive a partial refund due to the lack of hot water, but we still have not received it. Instead, I now see another pending $30 charge on my card. I regret putting my card information on file. Between the lack of basic amenities, poor communication, cleanliness issues, and unresolved refund, this was an extremely frustrating experience. The least management could have done was be honest about the situation and follow through on the refund they promised. I would not recommend staying here.

Announced my room number so everyone waiting in line (5) and those sitting in waiting area (2) could hear. No hot water! Evening or morning! Foot prints in bathroom not mine. Common area must not be clean every day.

Rooms were ok but not clean(especially bathroom) also had a bad smell. Staff was not welcoming on our arrival. Tv in room did not work. Shower took 5 minutes to get warm. Bed was comfortable. Would recommend going to another hotel. Doors were propped open on side of the building.

I gave the staff a 4 star rating because I didn't have any contact with anyone besides the lady at the front desk when I checked in.

Water wasn’t going down in the tub, the rugs in the room smelled awful, the toilet wasn’t cleaned, the foldable bed was a literal painnnnnnnn. My family will NEVER go back.