Is parking available at the property?

Yes, free self-parking is available on-site. Valet parking is also offered.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee, approximately USD 20 to 40 for adults and USD 10 to 20 for children.

Are pets allowed at the property?

Yes, pets are allowed with a fee of USD 75 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 6:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may incur additional charges and should be requested in advance.

Is there an airport shuttle service available?

Yes, a roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer through the hotel.

What accessibility features are available for guests with disabilities?

The property has step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional features may include accessible bathrooms.

What is the location of the property in relation to key landmarks?

The property is located in Valle de Guadalupe, approximately 20.3 miles from El Mirador and 20.6 miles from Caracol Museum. It is also near several wineries and parks.

Does the property have a swimming pool?

Yes, there is an outdoor pool that is seasonal, open from March to October, with access available from 8 AM to 8 PM.

What are the policies for guests staying with children?

Up to 2 children aged 11 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to inquire directly for specific needs.

El Cielo Resort in Valle de Guadalupe

Average nightly price at El Cielo Resort by month, last 12 months (USD)
Month	Average price
January	$220
February	$237
March	$265
April	$293
May	$324
June	$280
July	$268
August	$336
September	$362
October	$307
November	$252
December	$232

What guests think

At El Cielo Resort, travelers consistently highlight the beautiful vineyard setting, spacious modern villas, and especially friendly, attentive staff, while noting some trade-offs such as dusty dirt roads, a spread-out layout, and occasional maintenance or service inconsistencies.

Many appreciate the sense of safety and the on-site winery experiences, including tastings and tours. Cleanliness is often praised, though several reviews cite drainage odors, dust from unpaved roads, insects, and spotty housekeeping or maintenance. Facilities draw mixed notes: the pool area and seating feel limited and the gym is small and warm; dining ranges from very good to slow or average, and some found prices and fees high. Expect a relaxing base in the valley with comfortable, spacious rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site winery, a pool, internal shuttles, and well-kept grounds stand out. Several guests note the pool area and seating are limited, the gym is small and warm with some equipment issues, and dirt roads create dust and longer walks or rides.

Related guest reviews

10

Susana

Jul 20, 2025

·

Stayed 2 nights

El área de la alberca muy choco para lo grande del hotel, hace falta una alberca grande, jacuzzii, área de juegos para niños ya que vi muchas familias

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8

Jorge

Mar 4, 2025

·

Stayed 2 nights

This property is great for families or couples. However, there’s a lot of dust because the street is all ground. The main restaurant takes too long to serve, and the staff forgets to bring what we request. Overall, they take too much time. Gym needs an upgrade super small and Some of the machines don’t work well. I’m very disappointed with the Gym and the top restaurant service for taking to long.

8

Angelica

Jul 5, 2023

·

Stayed 3 nights

Beautiful resort! Very clean and relaxing. Staff is friendly and helpful. Dining options are limited, especially for the kids. We stayed in a master suite with a kitchen, but the kitchen is not fully stocked (no pots or pans), and therefore we were unable to cook. Pool seating is limited. We tried to go to the pool on 3 separate ocasions, but no seating was avaialble.

10

charity

Aug 6, 2025

·

Stayed 1 night

We stayed one night for a birthday celebration. Rooms were clean and spacious, bed was comfortable. The customer service was excellent! Glass of wine and lavender washcloths upon arrival were a nice touch. Enjoyed both the winery and the restaurant on site. The pool was nice with ample umbrellas and towels. The gym was okay; plenty of equipment and free weights but no fan or a/c in the building which made the workout a bit uncomfortable but they did have towels and water available.

10

Jose

Apr 20, 2025

·

Stayed 2 nights

Property was beautiful well maintain, rooms were clean, spacious and great amenities. The staff was friendly ans helpful. They offer free shuttle to restaurant and wine tour. We were there's for 3 days and we can't wait to go back. My wife was very impressed.

10

Mariamne Tzetzangari Valdes

Jun 1, 2025

·

Stayed 3 nights

We had a great stay! The wine tour and tasting was incredible, will definitely go back!

10

Evelyn

Jun 23, 2025

·

Stayed 2 nights

The staff and facilities are great. I unfortunately did not get to enjoy the food. The roads on the property are dirt so expect some dust and try to avoid open toe shoes. Such a relaxing and comfortable stay.

10

Kevin

Jul 9, 2023

·

Stayed 5 nights

They need to expand the pool deck area with many more lounge chairs. Only 4 lounge chairs available for the entire resort. Add more concrete and extend the pool deck all the way to the main road. The food and service were fantastic. Very safe and a beautiful centrally located resort for wine tasting and all the wonderful restaurants.

10

Brenda

Jun 28, 2024

·

Stayed 2 nights

Very beautiful, super friendly staff, the facilities are very clean. They transport you to your room and to the restaurants. Felt very safe. Will definitely return.

8

Constantino

Nov 25, 2024

·

Stayed 1 night

Muy bien Pero hay que entender que son villas Ósea casa con 3 cuartos ! Las amenidades están caminando O Hay que tomar un carrito para que te lleven al restaurante

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Cleanliness

Many reviews describe clean rooms and manicured grounds, but recurring issues include dust from unpaved roads, bathroom odors or drain problems, insects or spider webs, and uneven deep cleaning or upkeep.

Related guest reviews

8

Lindoro

Aug 9, 2025

·

Stayed 3 nights

La limpieza muy deficiente: había una uña en el piso y tuvimos que hablar en dos ocasiones para que limpiaran adecuadamente; dejaron un pad Desmaquillante que por error dejamos fuera del bote de basura, fue evidente que no limpiaban bien. No hay business center. Alejandra de recepción muy amable, educada y servicial, muy agradable hacer check in y check out con ella.

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2

Ana

Jul 13, 2024

·

Stayed 1 night

First off, if you want to be woken up early in the morning with tons of noise and loud workers, be my guest and stay here! Also, if you like to look at the ceiling in the middle of the night and worry about spiders crawling on your face, this is your place!

10

Walter

Dec 1, 2025

·

Stayed 2 nights

First time at El Cielo, and we were so glad we decided to stay there. The service we received was top level. We have visited Valley de Guadalupe several times, but this is the first time we experience this level of excellence. The room is nicely decorated, well kept, and very clean. I definitely recommend this resort, and we look forward to staying there again.

2

Magali

Oct 15, 2025

·

Stayed 2 nights

Not Luxury at All – Total Waste of Money I booked this hotel through Expedia expecting a luxury experience, but it was anything but. The room was part of new construction, but the quality was shockingly poor — sloppy finishes, grout residue everywhere, and a generally unfinished feel. It looked like no one bothered to do a final clean after construction. The cleanliness was unacceptable. I found makeup residue on the vanity from a previous guest, dirty windows, and linens that didn’t seem fresh. Several surfaces were clearly not cleaned properly — definitely not the standard you'd expect from a “luxury” hotel. Service was just as disappointing. Despite visiting in low season with the hotel nearly empty, the management refused to accommodate a late checkout or room change. They blamed an “event,” but a staff member later admitted there was no such event happening. It felt dishonest and unprofessional. This hotel is all about appearances and false advertising. Definitely not worth the high price. I would not stay here again and strongly recommend others look elsewhere.

6

Jose

Jul 25, 2024

·

Stayed 1 night

room had spiders webs on the ceiling floors were dirty

10

Thomas

Nov 11, 2025

·

Stayed 2 nights

It was a beautiful setting and our rooms for the different family members for a wedding were very clean and roomy. Thank you Expedia & El Cielo for the bottle of wine left for us complimentary.

10

Martín

Nov 7, 2025

·

Stayed 2 nights

La habitación muy limpia y el servicio excelente!! Un gran lugar para visitar.

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10

Luis A.

Jun 10, 2025

·

Stayed 3 nights

Realmente nos fue bien porque se disfruta mucho las instalaciones perooooo, revisen el olor a drenaje del baño porque esto es muy desagradable y aparte se llena de agua donde nos bañamos, todo es muy padre y agradable como para tener estos desagradables detalles, el resto fue excelente

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2

Ana

Jul 12, 2024

·

Stayed 1 night

First off, if you want to be woken up early in the morning with tons of noise and loud workers, be my guest and stay here! Also, if you like to look at the ceiling in the middle of the night and worry about spiders crawling on your face, this is your place! For over 500 dollars a night, this place screams haunted house vibes, a fun stay for the lovers of filth.

8

Isabel

Dec 29, 2024

·

Stayed 4 nights

Deberían de tener las habitaciones más limpias, mucho polvo en general, lámpara de comedor con telarañas, suitchs de encendidos de luces sucios, me toco limpiarlos; alfombras se veían sucias. Algunas partes del tapiz de la recámara no estoy segura si eran hongos pero se requiere cambio de papel tapiz o poner atención a los detalles. Siendo una Máster Suite, esperaba mejor atención en los detalles de limpieza y espacios limpios.

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Rooms

Spacious, modern villas and suites often feature balconies or terraces with vineyard or lake views, and are generally comfortable. Some guests report soft or uneven bedding, occasional noise from equipment or early workers, and temperature or hot-water irregularities.

Related guest reviews

4

Alina Irma

Feb 14, 2023

·

Stayed 2 nights

They need to get better heaters we were so cold Both nights stayed very uncomfortable and sos not accommodate us when we told Them it was very cold

10

Marcos

Aug 14, 2025

·

Stayed 1 night

The property is beautifully well kept, if you’re looking for something more than just a place to stay this is it. The rooms are modern & very clean, with all the amenities you need. Outside they have pool or if a casual walk is your thing, you can walk around the property. They have two restaurants on the property, Latitude has nice views of mountains and vineyards if siting outside, unfortunately we didn’t have time to visit the other one. Their staff is very friendly and professional, upon check in they greet you with a glass of wine which is a nice touch. We order room service, both the chilaquiles and French toast was very good and fresh. I would definitely be coming back.

2

Francelia

Oct 8, 2023

·

Stayed 1 night

Very disappointing stay at Cielo. Booked a junior suite and called before we arrived at 7:30pm to inquire about the pool and hot tub. Receptionist said pool closed at 8pm so we asked about the hot tub. Receptioinst said we had to upgrade for a private hot tub. Turned out the hot tub was a bathtub with jets. Doesn't make sense for a $280 price increase. What are they thinking. Too tired to argue so we let it go. Sofa bed was thin and incredibly uncomfortable. Not what you would expect from a luxury resort. Ended up removing the thin mattress and putting it on the floor. Luxury resort? Room was dirty with stains on the furniture, dusty floors and a hair tie left on the shower window sill. How well were the rooms cleaned? Service was mediocre at best. Receptioinst should have been transparent about the bathtub with jets and not having hot tub on the premises. Front desk clerk barely made eye contact during check out. Not the type of service one would expect from a luxury resort.

10

Braulio

Jan 19, 2025

·

Stayed 1 night

Los baños de los cuartos extremadamente fríos

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10

charity

Aug 6, 2025

·

Stayed 1 night

We stayed one night for a birthday celebration. Rooms were clean and spacious, bed was comfortable. The customer service was excellent! Glass of wine and lavender washcloths upon arrival were a nice touch. Enjoyed both the winery and the restaurant on site. The pool was nice with ample umbrellas and towels. The gym was okay; plenty of equipment and free weights but no fan or a/c in the building which made the workout a bit uncomfortable but they did have towels and water available.

6

Martha Leticia

May 13, 2024

·

Stayed 3 nights

Las instalaciones son muy bonitas, las almohadas en la habitación no eran cómodas, demasiado blandas y se hacían bolas. Desayunamos en dos ocasiones en el restaurante y la comida se sirvió fría. El segundo día además, los frijoles estaban bastante malos lo q le hicimos saber al mesero.

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10

ricardo

Nov 18, 2025

·

Stayed 3 nights

Habitaciones de excelente tamaño y vista espectacular

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8

Cesar

Mar 30, 2024

·

Stayed 3 nights

Very spacious room with great views

10

Victor

Apr 23, 2025

·

Stayed 1 night

Beautiful place. Noisy equipment outside that was vibrating all night. An AC compressor or something similar

8

Griselda Jenisse Paz

Feb 27, 2024

·

Stayed 3 nights

The matresses weren't confortable, being too soft. The doors tend to vibrate everytime someone else in the other rooms opens o closes their doors. We actually thought somebody was entering our room in a pair of ocations.also it seems that the personal doesn't communicate with each other, I receive a call offering to clean my room when it was already cleaned. Some of the people in my group received cookies at the entrance, others had an upgrade in room category and my room didn't receive cookies nor water the first day...it was a little bit incoherent. The service in the restaurant and the transportation was great.

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Service

Service is widely praised as friendly, welcoming, and attentive, with thoughtful touches and helpful assistance. However, several reviews mention slow or uneven restaurant service, occasional rudeness or miscommunication, and billing or refund issues.

Related guest reviews

10

Alfredo

May 16, 2025

·

Stayed 2 nights

Excelent service

10

Lauro

Mar 22, 2025

·

Stayed 1 night

As soon as you go into the property, you are treated like a king amazing customer service. I will definitely return to this place.

2

Magali

Oct 15, 2025

·

Stayed 2 nights

Not Luxury at All – Total Waste of Money I booked this hotel through Expedia expecting a luxury experience, but it was anything but. The room was part of new construction, but the quality was shockingly poor — sloppy finishes, grout residue everywhere, and a generally unfinished feel. It looked like no one bothered to do a final clean after construction. The cleanliness was unacceptable. I found makeup residue on the vanity from a previous guest, dirty windows, and linens that didn’t seem fresh. Several surfaces were clearly not cleaned properly — definitely not the standard you'd expect from a “luxury” hotel. Service was just as disappointing. Despite visiting in low season with the hotel nearly empty, the management refused to accommodate a late checkout or room change. They blamed an “event,” but a staff member later admitted there was no such event happening. It felt dishonest and unprofessional. This hotel is all about appearances and false advertising. Definitely not worth the high price. I would not stay here again and strongly recommend others look elsewhere.

8

Teresa

May 25, 2023

·

Stayed 4 nights

Property was great! Service unfortunately lacks organization. Transportation representative lacks professionalism, was rude and didn't take responsibility when he overcharged us, and in fact still owes a refund. We were also overcharged at the restaurant, therefore lack of communication within hotel. Highly recommend staff be trained on how NOT to be rude to guests. We traveled very far to be treated disrespectful.

10

LUZ

Jul 20, 2025

·

Stayed 2 nights

Exceptional experience! The resort’s ground were beautiful. The staff was friendly and welcoming.

6

Fanny

Dec 28, 2023

·

Stayed 2 nights

Property is beautiful. Service at the restaurant was not good.

10

Jose

Apr 20, 2025

·

Stayed 2 nights

Property was beautiful well maintain, rooms were clean, spacious and great amenities. The staff was friendly ans helpful. They offer free shuttle to restaurant and wine tour. We were there's for 3 days and we can't wait to go back. My wife was very impressed.

10

Alex

Nov 8, 2025

·

Stayed 2 nights

Padrísimo todo. Alex de recepción fue muy amable, nos dio miles de recomendaciones y un upgrade. El hotel está perfecto y precioso. Regresaría 100%

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10

Juan

Nov 30, 2025

·

Stayed 2 nights

Staff are very friendly and helpful.

2

Mauricio

May 26, 2025

·

Stayed 4 nights

TERRIBLE EXPERIENCE ! The hotel mistakenly charged to my credit card the rooms of two other couples that where in my same party. Since march, I have been trying to get the refund of usd 1,600 to my credit card and they just don't do it. I wouldn't recommend the hotel. Staff is under qualified.

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Location

Set within the Valle de Guadalupe, the resort offers tranquil, scenic surroundings and a secure environment, with many finding it convenient for exploring nearby wineries and restaurants. Unpaved internal and external roads add dust, and distances require shuttles or walking.

Related guest reviews

10

Jahayra

May 27, 2025

·

Stayed 1 night

Very beautiful resort. Quiet and peaceful. It is also very safe. They have guards at the gate checking who enters and leave. Great resort.

10

Jesus

Jan 14, 2024

·

Stayed 1 night

Great installations, the room was excellent. The personal friendly. Need work on the street.

10

Denny

Apr 23, 2023

·

Stayed 2 nights

Awesome place, conveniently located, beautiful views, and great staff.

10

PATRICK

Dec 19, 2023

·

Stayed 2 nights

Beautiful resort located very centrally in the valle.

10

Ailyn

Aug 13, 2025

·

Stayed 2 nights

Perfect location

10

Jose Luis

Sep 7, 2025

·

Stayed 5 nights

La propiedad es muy bonita, mucha naturaleza. Muy privado, tranquilo y seguro

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10

Nvart

Sep 29, 2025

·

Stayed 3 nights

Beautiful resort, very relaxing with breath taking vineyard and lake views.

10

Evelyn

Jun 23, 2025

·

Stayed 2 nights

The staff and facilities are great. I unfortunately did not get to enjoy the food. The roads on the property are dirt so expect some dust and try to avoid open toe shoes. Such a relaxing and comfortable stay.

10

Adriana Paola

Feb 25, 2025

·

Stayed 2 nights

Lugar muy tranquilo para ir a descansar y desconectarse

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10

David

May 1, 2024

·

Stayed 2 nights

Streets outside the property are not maintained well.

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Dining

Many guests enjoyed breakfast and the on-site restaurants, as well as the wines and tastings. Others report slow or uneven service, limited variety or average dishes, occasional overcharges, and prices that feel high.

Related guest reviews

10

Brenda c De

Apr 28, 2025

·

Stayed 1 night

Beautiful Villas with a espectacular views. Breakfast at Polaris restaurant was delicious

10

ROMAN

Nov 16, 2023

·

Stayed 3 nights

Fascinante entorno el del hotel. La atencion del personal es muy buena. Se respira seguridad y buen trato. El desayuno espectacular.

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10

GERARDO AMADO

Aug 21, 2025

·

Stayed 2 nights

Las villas increíbles! Pero no la comida ni el desayuno nos gustó. Falta más capacitación al personal de restaurantes.

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8

Jorge

Mar 4, 2025

·

Stayed 2 nights

This property is great for families or couples. However, there’s a lot of dust because the street is all ground. The main restaurant takes too long to serve, and the staff forgets to bring what we request. Overall, they take too much time. Gym needs an upgrade super small and Some of the machines don’t work well. I’m very disappointed with the Gym and the top restaurant service for taking to long.

10

Maria Clara

Jun 3, 2025

·

Stayed 1 night

That’s an awesome hotel. The wines are amazing, also the breakfast too! I really recommend

6

Martha Leticia

May 13, 2024

·

Stayed 3 nights

Las instalaciones son muy bonitas, las almohadas en la habitación no eran cómodas, demasiado blandas y se hacían bolas. Desayunamos en dos ocasiones en el restaurante y la comida se sirvió fría. El segundo día además, los frijoles estaban bastante malos lo q le hicimos saber al mesero.

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8

Dov

Jun 20, 2025

·

Stayed 2 nights

Great property, very beautiful and safe. The food is not great in either restaurant and they need better transportation from main lobby to rooms.

10

Mariamne Tzetzangari Valdes

Jun 1, 2025

·

Stayed 3 nights

We had a great stay! The wine tour and tasting was incredible, will definitely go back!

10

Rachel

Feb 5, 2024

·

Stayed 2 nights

An absolutely beautiful property - gorgeous, modern, well-appointed charming and quiet. The service was excellent, and there were many nice touches. Highly recommend this for a luxurious stay in the Valle.

10

Edith

Aug 21, 2025

·

Stayed 4 nights

El hotel está muy bonito, el desayuno buffette deja mucho que desear.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $865
11 $303	12 $300	13 $312	14 $338	15 $407	16 $421	17 $521
18 $341	19 $328	20 $328	21 $328	22 $372	23 $634	24
25 $328	26 $328	27 $358	28 $358	29 $388	30 $348	31 $364

Su	Mo	Tu	We	Th	Fr	Sa
1 $339	2 $325	3 $328	4 $328	5 $343	6 $418	7 $418
8 $325	9 $328	10 $325	11 $328	12 $328	13 $339	14 $507
15 $328	16 $328	17 $325	18 $328	19 $325	20 $358	21 $358
22 $328	23 $328	24 $328	25 $328	26 $339	27 $373	28 $368
29 $328	30 $328

El Cielo Resort

Prices for El Cielo Resort

Monthly average prices

About this property

Location

Room options

Junior Suite, 2 Queen Beds

Junior Suite, 1 King Bed with Sofa Bed

Master Suite

Residence

Guest reviews of El Cielo Resort

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about El Cielo Resort

Considering this hotel for your Valle de Guadalupe trip?

Prices for upcoming dates