HOTELITO AZUL
$146
/ night
Avg. for October
Prices for HOTELITO AZUL
Select dates to see prices and availability
$146
/ night
Avg. for October
Monthly average prices
Nightly prices at HOTELITO AZUL average $144 in September, the cheapest month, and $316 in January, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $316 |
| February | $220 |
| March | $182 |
| April | $195 |
| May | $174 |
| June | $310 |
| July | $168 |
| August | $194 |
| September | $144 |
| October | $146 |
| November | $162 |
| December | $222 |
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Oct · $146
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Most expensive: January (~$316)
Cheapest: September (~$144)
About this property
Luxury hotel steps from Tulum Beach with 2 outdoor pools, spa services, and international dining options.
Location
Located in Zona Hotelera, a neighborhood in Tulum, Hotelito Azul - A Michelin Key Winner is near the airport and on the beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with horse riding and cave exploring.
Restaurant
Sauna
Non-Smoking Rooms
Housekeeping
Safe-Deposit Box
Private beach
Location
Carretera Tulum-Boca Paila, KM 5.8, zona costera, 77780 Tulum, Q.R., Mexico, Zona Hotelera, Tulum, Tulum, Quintana Roo, Mexico
Room options
18
Oceanfront Room
Room details
1 King Bed
646 ft²
Sea ViewBalconyAir ConditioningWi-Fi (Free)Private Bathroom
18
Garden View Suite
Room details
1 King Bed
Sleeps 8
377 ft²
Garden ViewBalconyAir ConditioningPrivate BathroomSafePrivate Entrance
18
Garden View Villa
Room details
1 King Bed
485 ft²
Garden ViewAir ConditioningWi-Fi (Free)Sofa BedPrivate Entrance
18
Plunge Pool Villa
Room details
1 King Bed
Sleeps 2
1066 ft²
Garden ViewBalconyAir ConditioningWi-Fi (Free)Sofa BedPrivate PoolPrivate Entrance
8
Sky Deluxe Room
Room details
1 King Bed
485 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
18
Oceanfront Suite
Room details
1 King Bed
Sleeps 8
377 ft²
Sea ViewBalconyAir ConditioningWi-Fi (Free)Private BathroomPrivate Entrance
9
Beachside Bungalow
Room details
1 King Bed
377 ft²
BalconyAir ConditioningWi-Fi (Free)
Guest reviews of HOTELITO AZUL
6.7
Pleasant
Based on 563 verified reviews
Who stays here?
Couple
100%
What guests think
AI-generated summary based on recent guest reviews
Reviews of HOTELITO AZUL describe a beachfront, jungle-chic property with striking rooftop views and some standout staff, but also recurring issues with maintenance, limited on-site hours, and uneven operations that make the high prices feel hard to justify.
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What guests think
Reviews of HOTELITO AZUL describe a beachfront, jungle-chic property with striking rooftop views and some standout staff, but also recurring issues with maintenance, limited on-site hours, and uneven operations that make the high prices feel hard to justify.
Guests like the beach access, rooftop pools and views, and a well-equipped gym, but mention closures, reservation requirements, and areas needing repair. Rooms range from rustic-chic with great ocean views to spaces that feel dark or misrepresented, with reports of noise, weak Wi‑Fi, and occasional hot‑water or A/C problems. Service is frequently described as friendly yet limited to certain hours with WhatsApp coordination, while on-site dining is often tasty but expensive and occasionally slow; overall value feels mixed for the rates. Expect a beautiful, relaxed setting with variable service and amenities.
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AI-generated summary based on recent guest reviews
Facilities
Beachfront setting with rooftop infinity pools and panoramic decks, plus a gym many guests praise. However, recurring reports cite facility closures, limited hours or reservation requirements, under-maintained areas (rooftop/pools/furniture), and awkward parking or QR-code entry systems.
Related guest reviews
6
Rebecca
Jun 22, 2024
·
Stayed 2 nights
Gym cannot be open until 8 am and that is very late When we have tours and family waiting for us
Gym cannot be open until 8 am and that is very late When we have tours and family waiting for us
8
Nicolas
Jan 18, 2023
·
Stayed 1 night
Hotel muy bonito y estancia muy agradable, el único tema es que la alberca estaba en mantenimiento y no pudimos hacer uso de ella.
Hotel muy bonito y estancia muy agradable, el único tema es que la alberca estaba en mantenimiento y no pudimos hacer uso de ella.
8
Peta
Aug 14, 2025
·
Stayed 1 night
Property is beautiful. Just like pics . I stayed before and love it there . The two pools are beautiful and o love the villa on the beach .
Property is beautiful. Just like pics . I stayed before and love it there . The two pools are beautiful and o love the villa on the beach .
6
Ranvir
Dec 28, 2025
·
Stayed 6 nights
Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.
Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.
10
Daniel
Dec 2, 2025
·
Stayed 2 nights
The service is the best part of this resort. From the servers, to housekeeping to Samantha at the front desk, everyone is attentive and super nice. The beach is gorgeous and most of the rooms are nice (some are a bit basic but also cheaper). Location is great. Entrance is a bit iffy and is easy to miss.
The service is the best part of this resort. From the servers, to housekeeping to Samantha at the front desk, everyone is attentive and super nice. The beach is gorgeous and most of the rooms are nice (some are a bit basic but also cheaper). Location is great. Entrance is a bit iffy and is easy to miss.
8
Erin
Feb 9, 2026
·
Stayed 3 nights
Cute design. Boho chic. Good food but expensive. A few things to be aware of: - Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules! - Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard. -Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours. - Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs. - Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there. - Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests. - Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there. -Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there
Cute design. Boho chic. Good food but expensive. A few things to be aware of: - Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules! - Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard. -Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours. - Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs. - Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there. - Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests. - Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there. -Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there
4
Mariafrancesca
Jan 25, 2026
·
Stayed 9 nights
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
8
Eleanor
Dec 1, 2025
·
Stayed 5 nights
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
8
Robert
Feb 25, 2023
·
Stayed 5 nights
We booked last minute and got a great deal on a ocean suite. The cabin was adorable and view amazing. Everyone at the hotel is very friendly and helpful. The gym is modern and well equipped. The rooftop deck and infinity pool is fantastic and sets the hotel apart.
We booked last minute and got a great deal on a ocean suite. The cabin was adorable and view amazing. Everyone at the hotel is very friendly and helpful. The gym is modern and well equipped. The rooftop deck and infinity pool is fantastic and sets the hotel apart.
4
Andrew
Oct 6, 2025
·
Stayed 4 nights
The hotel is just okay and looks nothing like the pictures online. The biggest issue is the condition of the pools and deck flooring—there’s clearly a lot of deferred maintenance. The lobby is nice, with a quaint boutique feel, but it wasn’t really open during our stay. September is their slow season, so the restaurant had very limited hours and most menu items were unavailable. The front desk operates on a similar schedule, open roughly from 10 a.m. to 5 p.m. If you need anything outside those hours, you have to contact them through WhatsApp, which is slow and inconvenient. To be fair, the staff were very friendly and genuinely tried to be helpful, but the service overall was lacking. Our ocean-view room was spacious, close to the water, and had a great view. It did have a bit of an “earthy” feel—not quite our style—but it was still comfortable. Overall, the hotel feels tired and in need of investment. If you can get a good deal, it might be worth considering, but at over $400 a night for an ocean-view room, we felt it was overpriced for what you actually get. Nice people who try hard, but the owners need to put some money into the property—or at least update the photos to reflect reality.
The hotel is just okay and looks nothing like the pictures online. The biggest issue is the condition of the pools and deck flooring—there’s clearly a lot of deferred maintenance. The lobby is nice, with a quaint boutique feel, but it wasn’t really open during our stay. September is their slow season, so the restaurant had very limited hours and most menu items were unavailable. The front desk operates on a similar schedule, open roughly from 10 a.m. to 5 p.m. If you need anything outside those hours, you have to contact them through WhatsApp, which is slow and inconvenient. To be fair, the staff were very friendly and genuinely tried to be helpful, but the service overall was lacking. Our ocean-view room was spacious, close to the water, and had a great view. It did have a bit of an “earthy” feel—not quite our style—but it was still comfortable. Overall, the hotel feels tired and in need of investment. If you can get a good deal, it might be worth considering, but at over $400 a night for an ocean-view room, we felt it was overpriced for what you actually get. Nice people who try hard, but the owners need to put some money into the property—or at least update the photos to reflect reality.
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AI-generated summary based on recent guest reviews
Cleanliness
Housekeeping is often praised and many spaces feel clean. Still, several reviews mention musty odors, leaks, worn or ripped beach cushions/towels, and occasional pests.
Related guest reviews
4
Darren
Oct 13, 2024
·
Stayed 6 nights
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
10
Spencer
Mar 8, 2024
·
Stayed 2 nights
Everything was perfect from the beginning to end. Our rooms were tidy and clean and also air conditioned. We had a jungle view room, on the treehouse. Our shower ran hot and cold water and was clean. No bugs, clean towels. The pool areas and the beach area felt clean and private. We heard music the first night but it stopped around 9 pm. We highly recommend.
Everything was perfect from the beginning to end. Our rooms were tidy and clean and also air conditioned. We had a jungle view room, on the treehouse. Our shower ran hot and cold water and was clean. No bugs, clean towels. The pool areas and the beach area felt clean and private. We heard music the first night but it stopped around 9 pm. We highly recommend.
6
Mary
Feb 22, 2024
·
Stayed 4 nights
Tulum is beautiful, and the hotel aesthetically is very nice. We had a bumpy check-in, but they did resolve the issue, so for that I was thankful. We booked an ocean view room, expecting an ocean view, but upon arrival, our room could only see a sliver of the ocean, more like a partial ocean view... This was quite disappointing for what we paid $$$. However, we went back to the front desk, and they gave us a new room with a much better view in the same room price. The room was okay itself, the bathroom had an odd stench, and there were lots of ants, in the bathroom, and also in the room near the fridge, and unfortunately, they got into our food in the fridge. All of Tulum is expensive, but I felt like what we paid for the room, it could have been nicer. Housekeeping only came around 4 pm, which was a bit frustrating. The food and drinks in the hotel are outrageously expensive. The first morning we wanted additional coffee than what was provided in our room, and it cost $30 USD for 2 small coffees and 1 juice. Later we went to the rooftop area, which is super cool, and got 2 palomas and it was $23 USD for 1 drink... I live in LA, and that seems high for LA, much less for Mexico... overall, the property was beautiful, the room was okay, and the staff was alright. If I return to Tulum, I will probably try to stay somewhere else.
Tulum is beautiful, and the hotel aesthetically is very nice. We had a bumpy check-in, but they did resolve the issue, so for that I was thankful. We booked an ocean view room, expecting an ocean view, but upon arrival, our room could only see a sliver of the ocean, more like a partial ocean view... This was quite disappointing for what we paid $$$. However, we went back to the front desk, and they gave us a new room with a much better view in the same room price. The room was okay itself, the bathroom had an odd stench, and there were lots of ants, in the bathroom, and also in the room near the fridge, and unfortunately, they got into our food in the fridge. All of Tulum is expensive, but I felt like what we paid for the room, it could have been nicer. Housekeeping only came around 4 pm, which was a bit frustrating. The food and drinks in the hotel are outrageously expensive. The first morning we wanted additional coffee than what was provided in our room, and it cost $30 USD for 2 small coffees and 1 juice. Later we went to the rooftop area, which is super cool, and got 2 palomas and it was $23 USD for 1 drink... I live in LA, and that seems high for LA, much less for Mexico... overall, the property was beautiful, the room was okay, and the staff was alright. If I return to Tulum, I will probably try to stay somewhere else.
8
Lisa
Nov 18, 2025
·
Stayed 6 nights
Yes. Flavio VERY helpful, as was everyone else. Esmeralda, cleaner, good. Helpful staff. But the lighting in the room and bathroom was very dim. Yes, we are older, in our 60s and 70. But we couldn't see to read. Beach clean. Restaurant workers helpful and cheerful.
Yes. Flavio VERY helpful, as was everyone else. Esmeralda, cleaner, good. Helpful staff. But the lighting in the room and bathroom was very dim. Yes, we are older, in our 60s and 70. But we couldn't see to read. Beach clean. Restaurant workers helpful and cheerful.
10
CLAUDIA
Jun 29, 2025
·
Stayed 3 nights
Great service and facilities! The rooms are lovely! The coffee basket delivered to the room in the morning was so nice! Griselda always made sure we get back to a clean room!
Great service and facilities! The rooms are lovely! The coffee basket delivered to the room in the morning was so nice! Griselda always made sure we get back to a clean room!
2
Amanda
Feb 25, 2026
·
Stayed 5 nights
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
10
Rodrigo
Jan 19, 2025
·
Stayed 5 nights
I stayed at Hotelito Azul with my wife and 2-year-old son in Jan 2025. Our stay was wonderful. Once you get in you feel you’re really in a tropical dream world. The vibe is very chill and relaxing from the moment you’re in the reception area. The grounds are gorgeous and you always feel you’re in a jungle wherever you’re going (from the reception area to the room, pool, beach, etc). The room decoration is in a sophisticated rustic style without compromising comfort. The 2 pools and the 2 jacuzzis are located on the rooftop, which offer a fantastic 360 view of the ocean at the front and the jungle in the back. The staff is friendly and very professional offering an efficient service. GRISELDA, the lady who would clean our room was very friendly and make a different surprise to our son everyday (she would fold the towels in different shapes such as a dog or a dino, which our son loved). We had only an issue that was quickly resolved: there was a bit loud music on the rooftop and the baby couldn’t fall asleep, but once I asked the staff they turned down the volume. After that, I could only hear the sea waves and the wind on the palm trees. The hotel grounds leads directly on to the beach which is gorgeous with white sand and warm blue water. They have two restaurants (Olivia and Agave) with great food. One should only be aware of the prices that are on par with what you pay in an expensive city like NYC. Also, breakfast is not included.
I stayed at Hotelito Azul with my wife and 2-year-old son in Jan 2025. Our stay was wonderful. Once you get in you feel you’re really in a tropical dream world. The vibe is very chill and relaxing from the moment you’re in the reception area. The grounds are gorgeous and you always feel you’re in a jungle wherever you’re going (from the reception area to the room, pool, beach, etc). The room decoration is in a sophisticated rustic style without compromising comfort. The 2 pools and the 2 jacuzzis are located on the rooftop, which offer a fantastic 360 view of the ocean at the front and the jungle in the back. The staff is friendly and very professional offering an efficient service. GRISELDA, the lady who would clean our room was very friendly and make a different surprise to our son everyday (she would fold the towels in different shapes such as a dog or a dino, which our son loved). We had only an issue that was quickly resolved: there was a bit loud music on the rooftop and the baby couldn’t fall asleep, but once I asked the staff they turned down the volume. After that, I could only hear the sea waves and the wind on the palm trees. The hotel grounds leads directly on to the beach which is gorgeous with white sand and warm blue water. They have two restaurants (Olivia and Agave) with great food. One should only be aware of the prices that are on par with what you pay in an expensive city like NYC. Also, breakfast is not included.
4
Sadiq
Jan 16, 2024
·
Stayed 1 night
Definitely not worth the price. Rooms are drab and smelly
Definitely not worth the price. Rooms are drab and smelly
10
Claudia
Nov 13, 2025
·
Stayed 2 nights
Me encantó la estadía en este hotel. Muy moderno, todo limpio, un ambiente para relajarse y disfrutar. Sin duda volvería, el personal es muy atento!!
Me encantó la estadía en este hotel. Muy moderno, todo limpio, un ambiente para relajarse y disfrutar. Sin duda volvería, el personal es muy atento!!
2
Chonsu
Dec 19, 2024
·
First off, the moment you walk in, you’re greeted with a huge sniff of moldiness. Thats when i knew this isnt gna be good. They charge you for everything. The moment you arrive to check-in, you are charged a ‘service charge’ and a deposit hold. If they have my cc on file, why do they charge for deposit? Didnt make sense. Honestly, the place itself and the rooms felt dingy. I understand its the ‘jungleish vibe, and very hippyish’ but as far as sanitation -wise , didnt meet standards. Everything on this hotel is purely for aesthetic and all the amenities have no purpose. Its like the teemu version of a hotel that has potential with the right management/ownership who is willing to focus what people will pay for. Instead, this almost feels like a bait and switch. They bait you with aesthetic decor and picture by social media influencers but the quality falls significantly short. Please book elsewhere where you the price you’re paying for is what its worth. I dont mind paying $ for value but unfortunately this place is not a hit. All the staff on the property were super friendly and nice. The person who checked us in Marciano was friendly and accessible. During checkout, i guess the room i was staying in was missing a water bottle that was suppose to be in the room. They asked me about a glass water bottle … instead maybe offer a bottle of water to your guests as accommodation? Its hot as hell in the lobby and it smells moldy. Rubbed customer the wrong way.
First off, the moment you walk in, you’re greeted with a huge sniff of moldiness. Thats when i knew this isnt gna be good. They charge you for everything. The moment you arrive to check-in, you are charged a ‘service charge’ and a deposit hold. If they have my cc on file, why do they charge for deposit? Didnt make sense. Honestly, the place itself and the rooms felt dingy. I understand its the ‘jungleish vibe, and very hippyish’ but as far as sanitation -wise , didnt meet standards. Everything on this hotel is purely for aesthetic and all the amenities have no purpose. Its like the teemu version of a hotel that has potential with the right management/ownership who is willing to focus what people will pay for. Instead, this almost feels like a bait and switch. They bait you with aesthetic decor and picture by social media influencers but the quality falls significantly short. Please book elsewhere where you the price you’re paying for is what its worth. I dont mind paying $ for value but unfortunately this place is not a hit. All the staff on the property were super friendly and nice. The person who checked us in Marciano was friendly and accessible. During checkout, i guess the room i was staying in was missing a water bottle that was suppose to be in the room. They asked me about a glass water bottle … instead maybe offer a bottle of water to your guests as accommodation? Its hot as hell in the lobby and it smells moldy. Rubbed customer the wrong way.
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AI-generated summary based on recent guest reviews
Rooms
Many rooms are rustic‑chic and comfortable with striking ocean views. Recurrent issues include mismatched or obstructed “ocean view” allocations, dark interiors, noise from street/restaurant, weak Wi‑Fi, and occasional hot‑water or A/C problems.
Related guest reviews
4
Grzegorz
Feb 20, 2026
·
Stayed 7 nights
Room did not have hot water. Attempted to have hotel fix the issue twice, during which they gaslit us and told us that the water was in fact warm (when it was basically room temperature). Eventually the hotel manager told us that the entire building (that our room was in) had an issue with the water heater. We left after one night and the hotel refused to refund us. This would have been a nice enough hotel if they solved their basic infrastructure issues. In most of the world, lodging is not deemed habitable without hot water. If this was a budget hotel or hostel, I would have been more understanding of the rustic conditions. For $300 / night and a hotel trying to offer a luxurious setting, this really is not acceptable.
Room did not have hot water. Attempted to have hotel fix the issue twice, during which they gaslit us and told us that the water was in fact warm (when it was basically room temperature). Eventually the hotel manager told us that the entire building (that our room was in) had an issue with the water heater. We left after one night and the hotel refused to refund us. This would have been a nice enough hotel if they solved their basic infrastructure issues. In most of the world, lodging is not deemed habitable without hot water. If this was a budget hotel or hostel, I would have been more understanding of the rustic conditions. For $300 / night and a hotel trying to offer a luxurious setting, this really is not acceptable.
6
Philippe
Apr 5, 2024
·
Stayed 6 nights
Nice hotel but disappointing experience : staff is very nice (cleaning woman was so friendly), bedrooms are spacious, eco friendly environment. However our room was literally sharing a wall with the restaurant where the music was so loud that we could not have a nap, relax or sleep well the entire 6 days. Same thing on the beach, loud music from 11am-evening. We decided to pick a small hotel to avoid the craziness of the resorts but actually it was the same. We had to ask daily to lower it down. We heard other people complaining about the loud music too. Also the restaurants of the hotel are very expensive (more than in NY). Beach is very nice with chairs and towels, 2 great rooftops, and a very well equipped and modern gym.
Nice hotel but disappointing experience : staff is very nice (cleaning woman was so friendly), bedrooms are spacious, eco friendly environment. However our room was literally sharing a wall with the restaurant where the music was so loud that we could not have a nap, relax or sleep well the entire 6 days. Same thing on the beach, loud music from 11am-evening. We decided to pick a small hotel to avoid the craziness of the resorts but actually it was the same. We had to ask daily to lower it down. We heard other people complaining about the loud music too. Also the restaurants of the hotel are very expensive (more than in NY). Beach is very nice with chairs and towels, 2 great rooftops, and a very well equipped and modern gym.
4
Tom
Feb 5, 2026
·
Stayed 3 nights
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
6
Lisa
Apr 18, 2025
·
Stayed 4 nights
Tulum is beautiful and this property was no exception. Given the many wonderful options thus top tier customer service is a must as an opposed to a sometimes to deserve a high rating. I was in an ocean front suite. This came at a premium it was wonderful…except…the one side was where the restaurant is. Literally one of your windows looks directly in there. It was thus not quiet. The onsite restaurant staff were wonderful. The hotel staff was not. I got there slightly earlier than check in and they first said my room was not ready and when the bathroom they offered me to get ready was apparently not available for an hour for cleaning, miraculously my room was ready. Note that the hotel likely has room for over 50 and there were about 5 guests so why they couldn’t have a room ready was already odd. I asked for help getting a taxi and was quoted a ridiculous price and they weren’t willing to try to assist in getting a better price but instead told me I could try myself by walking the road. I was a female travelling alone. I was easily able to get a better deal which begs the question why weren’t they. Check out was equally frustrating by being advised late in the evening before my early flight when one of the restaurants was closed already I had to pay for each of the restaurants IN THE HOTEL separately and it may take awhile. Made my last moments rushed and stressful. This property wasn’t for me but I think a younger crowd would enjoy it as it’s cool with its rooftop pool.
Tulum is beautiful and this property was no exception. Given the many wonderful options thus top tier customer service is a must as an opposed to a sometimes to deserve a high rating. I was in an ocean front suite. This came at a premium it was wonderful…except…the one side was where the restaurant is. Literally one of your windows looks directly in there. It was thus not quiet. The onsite restaurant staff were wonderful. The hotel staff was not. I got there slightly earlier than check in and they first said my room was not ready and when the bathroom they offered me to get ready was apparently not available for an hour for cleaning, miraculously my room was ready. Note that the hotel likely has room for over 50 and there were about 5 guests so why they couldn’t have a room ready was already odd. I asked for help getting a taxi and was quoted a ridiculous price and they weren’t willing to try to assist in getting a better price but instead told me I could try myself by walking the road. I was a female travelling alone. I was easily able to get a better deal which begs the question why weren’t they. Check out was equally frustrating by being advised late in the evening before my early flight when one of the restaurants was closed already I had to pay for each of the restaurants IN THE HOTEL separately and it may take awhile. Made my last moments rushed and stressful. This property wasn’t for me but I think a younger crowd would enjoy it as it’s cool with its rooftop pool.
2
Karen
Dec 1, 2025
·
Stayed 4 nights
We were given a room which did not reflect the price or features of the room which we intended to book. At the time of check-in, Samantha, the manager of Hotelito Azul, admitted that the room's description on the website did not match the actual room, and admitted that she would have to make adjustments on the website. We asked if another room was available, and were told no. Not wanting to cause problems, we accepted the room as-is and assumed that we would be able to receive a rebate at the time of check out. At check-out time, besides ignoring us for hours as we tried to reach her, Samantha became aggravated by our desire to rectify the problem, and made several points which were not true: namely that she offered us a different room (she did not), and that the greenery, which was obstructing the ocean view, had been trimmed. This also had not occurred, as could easily be seen by anyone who inspected the room. We tried reaching out to the hotel directly, and were met with a hostile, confrontational attitude by someone who claimed that they would report us to the authorities for fraud, as if we were trying to defraud the hotel in some way. In the meantime, they have changed the room details on their website. We have screen shots of the before and after. Of note: the manager of the hospitality department met us personally as we were on our way out and expressed his deep sympathies with our plight. It seemed as if he was aware that we had been given poor treatment.
We were given a room which did not reflect the price or features of the room which we intended to book. At the time of check-in, Samantha, the manager of Hotelito Azul, admitted that the room's description on the website did not match the actual room, and admitted that she would have to make adjustments on the website. We asked if another room was available, and were told no. Not wanting to cause problems, we accepted the room as-is and assumed that we would be able to receive a rebate at the time of check out. At check-out time, besides ignoring us for hours as we tried to reach her, Samantha became aggravated by our desire to rectify the problem, and made several points which were not true: namely that she offered us a different room (she did not), and that the greenery, which was obstructing the ocean view, had been trimmed. This also had not occurred, as could easily be seen by anyone who inspected the room. We tried reaching out to the hotel directly, and were met with a hostile, confrontational attitude by someone who claimed that they would report us to the authorities for fraud, as if we were trying to defraud the hotel in some way. In the meantime, they have changed the room details on their website. We have screen shots of the before and after. Of note: the manager of the hospitality department met us personally as we were on our way out and expressed his deep sympathies with our plight. It seemed as if he was aware that we had been given poor treatment.
2
Courtney
Oct 17, 2023
·
Stayed 3 nights
I did not stay at the hotel after seeing the accomodations. I booked an oceanview suite with Hotelito Azul believing that it in fact had an oceanview. The room we were supposed to have had absolutely no view at all. The front desk lady showing us the grounds said that she is not responsible for how the room is described online but that the oceanview rooms available do not have the oceanview. She understood our disappointment and frustration as this is false advertisement. However, she did not allow us to cancel the room and said we would not get a refund. After speaking with Expedia representatives, the situation was still not resolved. We never even recieved a key or stayed until check in hours. We left after seeing the accomodations and had to pay for another hotel that actually offered an oceanview room as stated in the description. Hotelito completely takes advantage of people and falsely advertises their accomodations. Gardenview and oceanview are not the same price so they should not be the same room. I am very disappointed with how Expedia and Hotelito handled the situation. They understand how the room is falsely advertised but keep your money. It was not the best way to start off a vacation meant for relaxation. Save yourself the disappointment and book with Hotel Cananas Tulum down the street. It was beautiful and the service was exceptional. Hotelito Azul should not be able to get away with doing this to people.
I did not stay at the hotel after seeing the accomodations. I booked an oceanview suite with Hotelito Azul believing that it in fact had an oceanview. The room we were supposed to have had absolutely no view at all. The front desk lady showing us the grounds said that she is not responsible for how the room is described online but that the oceanview rooms available do not have the oceanview. She understood our disappointment and frustration as this is false advertisement. However, she did not allow us to cancel the room and said we would not get a refund. After speaking with Expedia representatives, the situation was still not resolved. We never even recieved a key or stayed until check in hours. We left after seeing the accomodations and had to pay for another hotel that actually offered an oceanview room as stated in the description. Hotelito completely takes advantage of people and falsely advertises their accomodations. Gardenview and oceanview are not the same price so they should not be the same room. I am very disappointed with how Expedia and Hotelito handled the situation. They understand how the room is falsely advertised but keep your money. It was not the best way to start off a vacation meant for relaxation. Save yourself the disappointment and book with Hotel Cananas Tulum down the street. It was beautiful and the service was exceptional. Hotelito Azul should not be able to get away with doing this to people.
4
Mariafrancesca
Jan 25, 2026
·
Stayed 9 nights
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
10
Jonathan
May 30, 2024
·
Stayed 4 nights
Ocean view villa had a spectacular view of the ocean. Even with the beach just steps away, we rarely felt the need to leave our comfy balcony because of the view. It's better than the pictures show. Staff was good and responsive, but wifi/internet was poor and didn't really work except in one small corner of the room. But because of the location, it was nice to "unplug" for the weekend. The food was expensive, but above average quality (even compared to other 5 star spots in Tulum), and every meal we had for breakfast/lunch/dinner was good. Griselda from housekeeping was amazing and friendly and brought us new towel animals every day!
Ocean view villa had a spectacular view of the ocean. Even with the beach just steps away, we rarely felt the need to leave our comfy balcony because of the view. It's better than the pictures show. Staff was good and responsive, but wifi/internet was poor and didn't really work except in one small corner of the room. But because of the location, it was nice to "unplug" for the weekend. The food was expensive, but above average quality (even compared to other 5 star spots in Tulum), and every meal we had for breakfast/lunch/dinner was good. Griselda from housekeeping was amazing and friendly and brought us new towel animals every day!
6
Andy
Jan 14, 2026
·
Stayed 7 nights
Das Zimmer war sauber. Es war aber sehr dunkel und hatte keinen Balkon wie auf den Bilder
Das Zimmer war sauber. Es war aber sehr dunkel und hatte keinen Balkon wie auf den Bilder
6
Elizabeth
Dec 7, 2023
·
We paid for oceanfront and got the room at what the front office called "first line" on the ocean so it was ocean "front" but absolutely no ocean view. They offered to let us know if one room would become available at a cost. The bar/restaurant staff were amazing. The rooms are spacious and clean.
We paid for oceanfront and got the room at what the front office called "first line" on the ocean so it was ocean "front" but absolutely no ocean view. They offered to let us know if one room would become available at a cost. The bar/restaurant staff were amazing. The rooms are spacious and clean.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently warm and helpful across beach, housekeeping, and restaurants. However, check‑in/out and support can be inconsistent, with limited front‑desk hours, WhatsApp‑only coordination, slow responses, added fees, and difficulties resolving issues or refunds.
Related guest reviews
4
Darren
Oct 13, 2024
·
Stayed 6 nights
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
4
Tom
Feb 5, 2026
·
Stayed 3 nights
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
6
Francisco
Nov 15, 2025
·
Stayed 2 nights
The staff was great, very nice that only problem nobody was at the front desk and we got información from the gardener and the maintenance guy they were very nice but we needed the password for wifi and then we had an issue with the safety box we had our valuables and the
The staff was great, very nice that only problem nobody was at the front desk and we got información from the gardener and the maintenance guy they were very nice but we needed the password for wifi and then we had an issue with the safety box we had our valuables and the
10
Trinae
May 21, 2025
·
Stayed 6 nights
I had a wonderful stay at Hotelito Azul! The staff were warm, welcoming, and always ready to help with anything I needed, which made my experience even more special. I want to give a special shoutout to Griselda from housekeeping, she was absolutely amazing! So kind, attentive, and always made sure everything was spotless and comfortable during my stay. You can really tell she cares about her work and about the guests. I’d definitely recommend Hotelito Azul to anyone looking for a relaxing and well-cared-for getaway. Thank you to everyone there for making my stay so lovely!
I had a wonderful stay at Hotelito Azul! The staff were warm, welcoming, and always ready to help with anything I needed, which made my experience even more special. I want to give a special shoutout to Griselda from housekeeping, she was absolutely amazing! So kind, attentive, and always made sure everything was spotless and comfortable during my stay. You can really tell she cares about her work and about the guests. I’d definitely recommend Hotelito Azul to anyone looking for a relaxing and well-cared-for getaway. Thank you to everyone there for making my stay so lovely!
6
Marcus
Feb 8, 2026
·
Stayed 7 nights
To begin with, the hotel staff was friendly, helpful, and housekeeping was very good. What felt unnecessarily complicated was that most requests had to go through WhatsApp and only during limited hours. This made simple things difficult, such as getting fresh towels for the pool or the beach. The same applied to access to the gym. Bike rental was also unclear. The company the hotel collaborates with never showed up, although there are alternatives available directly on the beach. The same issue occurred with airport transportation. The transfer arrived late, which caused stress on the way to the airport. Unfortunately, Tulum seems to have seen its best days. Many hotels are closed, restaurants are deserted, and there is a lot of trash on the beach and along the jungle edge. Despite the eco-friendly branding, many hotels and restaurants rely on diesel generators for electricity. Taxis are extremely expensive and the drivers are unfriendly. A short trip along the beach can cost up to 500 pesos at tourist prices.
To begin with, the hotel staff was friendly, helpful, and housekeeping was very good. What felt unnecessarily complicated was that most requests had to go through WhatsApp and only during limited hours. This made simple things difficult, such as getting fresh towels for the pool or the beach. The same applied to access to the gym. Bike rental was also unclear. The company the hotel collaborates with never showed up, although there are alternatives available directly on the beach. The same issue occurred with airport transportation. The transfer arrived late, which caused stress on the way to the airport. Unfortunately, Tulum seems to have seen its best days. Many hotels are closed, restaurants are deserted, and there is a lot of trash on the beach and along the jungle edge. Despite the eco-friendly branding, many hotels and restaurants rely on diesel generators for electricity. Taxis are extremely expensive and the drivers are unfriendly. A short trip along the beach can cost up to 500 pesos at tourist prices.
2
Karen
Dec 1, 2025
·
Stayed 4 nights
We were given a room which did not reflect the price or features of the room which we intended to book. At the time of check-in, Samantha, the manager of Hotelito Azul, admitted that the room's description on the website did not match the actual room, and admitted that she would have to make adjustments on the website. We asked if another room was available, and were told no. Not wanting to cause problems, we accepted the room as-is and assumed that we would be able to receive a rebate at the time of check out. At check-out time, besides ignoring us for hours as we tried to reach her, Samantha became aggravated by our desire to rectify the problem, and made several points which were not true: namely that she offered us a different room (she did not), and that the greenery, which was obstructing the ocean view, had been trimmed. This also had not occurred, as could easily be seen by anyone who inspected the room. We tried reaching out to the hotel directly, and were met with a hostile, confrontational attitude by someone who claimed that they would report us to the authorities for fraud, as if we were trying to defraud the hotel in some way. In the meantime, they have changed the room details on their website. We have screen shots of the before and after. Of note: the manager of the hospitality department met us personally as we were on our way out and expressed his deep sympathies with our plight. It seemed as if he was aware that we had been given poor treatment.
We were given a room which did not reflect the price or features of the room which we intended to book. At the time of check-in, Samantha, the manager of Hotelito Azul, admitted that the room's description on the website did not match the actual room, and admitted that she would have to make adjustments on the website. We asked if another room was available, and were told no. Not wanting to cause problems, we accepted the room as-is and assumed that we would be able to receive a rebate at the time of check out. At check-out time, besides ignoring us for hours as we tried to reach her, Samantha became aggravated by our desire to rectify the problem, and made several points which were not true: namely that she offered us a different room (she did not), and that the greenery, which was obstructing the ocean view, had been trimmed. This also had not occurred, as could easily be seen by anyone who inspected the room. We tried reaching out to the hotel directly, and were met with a hostile, confrontational attitude by someone who claimed that they would report us to the authorities for fraud, as if we were trying to defraud the hotel in some way. In the meantime, they have changed the room details on their website. We have screen shots of the before and after. Of note: the manager of the hospitality department met us personally as we were on our way out and expressed his deep sympathies with our plight. It seemed as if he was aware that we had been given poor treatment.
2
Amanda
Feb 25, 2026
·
Stayed 5 nights
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
10
Katharine
Nov 16, 2025
·
Stayed 2 nights
Samantha and the rest of the staff were very friendly, welcoming, and attentive. The hotel is super cute with gorgeous plants, clean rooms, and a great spot on the beach. The Agave restaurant associated with the hotel was delicious. They have the tallest vantage point along the coast of Tulum so you can enjoy sunset over the trees and sunrise over the ocean. They also have a coffee service included where they bring you freshly roasted coffee and leave it outside your room at your desired time. Would definitely stay here again!
Samantha and the rest of the staff were very friendly, welcoming, and attentive. The hotel is super cute with gorgeous plants, clean rooms, and a great spot on the beach. The Agave restaurant associated with the hotel was delicious. They have the tallest vantage point along the coast of Tulum so you can enjoy sunset over the trees and sunrise over the ocean. They also have a coffee service included where they bring you freshly roasted coffee and leave it outside your room at your desired time. Would definitely stay here again!
8
Eleanor
Dec 1, 2025
·
Stayed 5 nights
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
2
Kristen
Jun 18, 2024
·
Stayed 3 nights
If you’re considering Hotelio Azul, do yourself a favor and look elsewhere. To start off the check-in experience was an absolute disaster not to mention our room was not ready by the promised time. No worries, we opted to relax by the pool until we could check-in. We ordered two margaritas to only find out we were charged over $40 (USD) per margarita, coincidentally they only wanted to accept cash. It didn’t end here, on our final night in Tulum we opted to end the night early and planned to take a dip in the above-ground hot tub on the rooftop (side note, it closes the second the clock strikes 10 pm). Surprise-surprise, the heater was broken in the hot tub. The rooftop bar staff asked if they could make it up to us by offering us a beer, we accepted and then presented with a check for $16 (USD) for two Modelo’s. We asked if they could charge it to our room since we had no cash or cards in our possession which they refused. They literally followed me down to our room to collect payment for two beers that were originally offered to us free of charge. This place is criminal, if you think I’m joking, Google, “owner of Hotelito Azul Tulum”. I could continue detailing out our terrible experience but it’s more of the same. Do yourself a favor and spend your time and money anywhere else but here. Thankfully, we had only booked three nights at Hotelio Azul and for the rest of our vacation, we stayed at Casa Malca and had an absolutely amazing experience.
If you’re considering Hotelio Azul, do yourself a favor and look elsewhere. To start off the check-in experience was an absolute disaster not to mention our room was not ready by the promised time. No worries, we opted to relax by the pool until we could check-in. We ordered two margaritas to only find out we were charged over $40 (USD) per margarita, coincidentally they only wanted to accept cash. It didn’t end here, on our final night in Tulum we opted to end the night early and planned to take a dip in the above-ground hot tub on the rooftop (side note, it closes the second the clock strikes 10 pm). Surprise-surprise, the heater was broken in the hot tub. The rooftop bar staff asked if they could make it up to us by offering us a beer, we accepted and then presented with a check for $16 (USD) for two Modelo’s. We asked if they could charge it to our room since we had no cash or cards in our possession which they refused. They literally followed me down to our room to collect payment for two beers that were originally offered to us free of charge. This place is criminal, if you think I’m joking, Google, “owner of Hotelito Azul Tulum”. I could continue detailing out our terrible experience but it’s more of the same. Do yourself a favor and spend your time and money anywhere else but here. Thankfully, we had only booked three nights at Hotelio Azul and for the rest of our vacation, we stayed at Casa Malca and had an absolutely amazing experience.
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AI-generated summary based on recent guest reviews
Location
Scenic beachfront spot in Tulum’s hotel zone, with some dining options walkable. Access and signage can be tricky, nearby lots can feel abandoned, taxis are costly, and some find walks along the road unpleasant.
Related guest reviews
8
Gunay
Apr 21, 2025
·
Stayed 4 nights
Lovely staff and an authentic atmosphere, but the hotel needs restoration & more staff. It’s overpriced for the current state. To find a good place to eat or entertain be ready to walk 1.5–2 km along a dusty, overcrowded, and unpleasant road. At half the price, it might be acceptable — but not as it is now.
Lovely staff and an authentic atmosphere, but the hotel needs restoration & more staff. It’s overpriced for the current state. To find a good place to eat or entertain be ready to walk 1.5–2 km along a dusty, overcrowded, and unpleasant road. At half the price, it might be acceptable — but not as it is now.
10
Erika Delarosa
Feb 22, 2025
·
Stayed 3 nights
Need to work on getting a bigger sign or visible that shows the hotel name. I passed it twice because theirs a big palm tree covering the hotel name. And if you have a rental. You have to park 2 buildings down from the hotel. Also, they keep the gate locked so not very convenient in getting in and out. Other than that this place has good food, and the room was nice with good service. Also theirs a restaurant across the street for dinner options.
Need to work on getting a bigger sign or visible that shows the hotel name. I passed it twice because theirs a big palm tree covering the hotel name. And if you have a rental. You have to park 2 buildings down from the hotel. Also, they keep the gate locked so not very convenient in getting in and out. Other than that this place has good food, and the room was nice with good service. Also theirs a restaurant across the street for dinner options.
10
Cary
Dec 1, 2025
·
Stayed 6 nights
We had a wonderful stay. The location is amazing. The beach and the view from our room was breathtaking. We saw the sunrise from our bed every morning. The staff was excellent. Especially, Cayitano our beach attendant and waiter. He was there to assist us whenever we needed anything and was so friendly. He was top notch! He made us feel like family. Other staff members were also very nice in helpful.
We had a wonderful stay. The location is amazing. The beach and the view from our room was breathtaking. We saw the sunrise from our bed every morning. The staff was excellent. Especially, Cayitano our beach attendant and waiter. He was there to assist us whenever we needed anything and was so friendly. He was top notch! He made us feel like family. Other staff members were also very nice in helpful.
4
Tom
Feb 5, 2026
·
Stayed 3 nights
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
10
Kimberly
Nov 12, 2025
·
Stayed 2 nights
Very cute hotel, close to everything. We stayed on the second floor in what looks like a newer building. It was fantastic. They brought coffee to us every morning in a basket. The attached restaurant/beach side was soooooo good. The Grilled Salmon was ridiculously good. Never got to eat in the cafe but it looked amazing too.
Very cute hotel, close to everything. We stayed on the second floor in what looks like a newer building. It was fantastic. They brought coffee to us every morning in a basket. The attached restaurant/beach side was soooooo good. The Grilled Salmon was ridiculously good. Never got to eat in the cafe but it looked amazing too.
6
Ranvir
Dec 28, 2025
·
Stayed 6 nights
Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.
Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.
2
Amanda
Feb 25, 2026
·
Stayed 5 nights
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
10
Daniel
Dec 2, 2025
·
Stayed 2 nights
The service is the best part of this resort. From the servers, to housekeeping to Samantha at the front desk, everyone is attentive and super nice. The beach is gorgeous and most of the rooms are nice (some are a bit basic but also cheaper). Location is great. Entrance is a bit iffy and is easy to miss.
The service is the best part of this resort. From the servers, to housekeeping to Samantha at the front desk, everyone is attentive and super nice. The beach is gorgeous and most of the rooms are nice (some are a bit basic but also cheaper). Location is great. Entrance is a bit iffy and is easy to miss.
10
Rodrigo
Jan 19, 2025
·
Stayed 5 nights
I stayed at Hotelito Azul with my wife and 2-year-old son in Jan 2025. Our stay was wonderful. Once you get in you feel you’re really in a tropical dream world. The vibe is very chill and relaxing from the moment you’re in the reception area. The grounds are gorgeous and you always feel you’re in a jungle wherever you’re going (from the reception area to the room, pool, beach, etc). The room decoration is in a sophisticated rustic style without compromising comfort. The 2 pools and the 2 jacuzzis are located on the rooftop, which offer a fantastic 360 view of the ocean at the front and the jungle in the back. The staff is friendly and very professional offering an efficient service. GRISELDA, the lady who would clean our room was very friendly and make a different surprise to our son everyday (she would fold the towels in different shapes such as a dog or a dino, which our son loved). We had only an issue that was quickly resolved: there was a bit loud music on the rooftop and the baby couldn’t fall asleep, but once I asked the staff they turned down the volume. After that, I could only hear the sea waves and the wind on the palm trees. The hotel grounds leads directly on to the beach which is gorgeous with white sand and warm blue water. They have two restaurants (Olivia and Agave) with great food. One should only be aware of the prices that are on par with what you pay in an expensive city like NYC. Also, breakfast is not included.
I stayed at Hotelito Azul with my wife and 2-year-old son in Jan 2025. Our stay was wonderful. Once you get in you feel you’re really in a tropical dream world. The vibe is very chill and relaxing from the moment you’re in the reception area. The grounds are gorgeous and you always feel you’re in a jungle wherever you’re going (from the reception area to the room, pool, beach, etc). The room decoration is in a sophisticated rustic style without compromising comfort. The 2 pools and the 2 jacuzzis are located on the rooftop, which offer a fantastic 360 view of the ocean at the front and the jungle in the back. The staff is friendly and very professional offering an efficient service. GRISELDA, the lady who would clean our room was very friendly and make a different surprise to our son everyday (she would fold the towels in different shapes such as a dog or a dino, which our son loved). We had only an issue that was quickly resolved: there was a bit loud music on the rooftop and the baby couldn’t fall asleep, but once I asked the staff they turned down the volume. After that, I could only hear the sea waves and the wind on the palm trees. The hotel grounds leads directly on to the beach which is gorgeous with white sand and warm blue water. They have two restaurants (Olivia and Agave) with great food. One should only be aware of the prices that are on par with what you pay in an expensive city like NYC. Also, breakfast is not included.
4
Mariafrancesca
Jan 25, 2026
·
Stayed 9 nights
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
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AI-generated summary based on recent guest reviews
Dining
On‑site restaurants (Agave and Olivia) earn frequent praise for tasty food and drinks, with convenient beach/rooftop options. Many reviewers also note high prices, limited or not‑included breakfast, credit restrictions, and occasionally slow or short‑staffed service.
Related guest reviews
4
Darren
Oct 13, 2024
·
Stayed 6 nights
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
8
Stuart
May 9, 2024
·
Stayed 7 nights
On the plus side, I loved the fact the property was on the beach; there are jacuzzis and pools by the bar; and a good restaurant. On the minus side, the breakfast didn’t have any vegan options and the main guy serving the food there was extremely unfriendly.
On the plus side, I loved the fact the property was on the beach; there are jacuzzis and pools by the bar; and a good restaurant. On the minus side, the breakfast didn’t have any vegan options and the main guy serving the food there was extremely unfriendly.
10
Trent
Nov 19, 2023
·
We loved our stay here! Waking up right at the beach with the sand right outside our room was a dream. Staff were all lovely and super accomodating to gluten free requirements! The rooftop pool and bar are beautiful and perfect to watch the sunrise / sunset. The perfect place to spend a week in Tulum
We loved our stay here! Waking up right at the beach with the sand right outside our room was a dream. Staff were all lovely and super accomodating to gluten free requirements! The rooftop pool and bar are beautiful and perfect to watch the sunrise / sunset. The perfect place to spend a week in Tulum
8
Mahmoud
Apr 23, 2024
·
Stayed 3 nights
Awesome hotel, will definitely come back, my only concern is the food prices, its extremely high, also Breakfast not even included for that high price of room/day.
Awesome hotel, will definitely come back, my only concern is the food prices, its extremely high, also Breakfast not even included for that high price of room/day.
10
Kimberly
Nov 12, 2025
·
Stayed 2 nights
Very cute hotel, close to everything. We stayed on the second floor in what looks like a newer building. It was fantastic. They brought coffee to us every morning in a basket. The attached restaurant/beach side was soooooo good. The Grilled Salmon was ridiculously good. Never got to eat in the cafe but it looked amazing too.
Very cute hotel, close to everything. We stayed on the second floor in what looks like a newer building. It was fantastic. They brought coffee to us every morning in a basket. The attached restaurant/beach side was soooooo good. The Grilled Salmon was ridiculously good. Never got to eat in the cafe but it looked amazing too.
6
Mary
Feb 22, 2024
·
Stayed 4 nights
Tulum is beautiful, and the hotel aesthetically is very nice. We had a bumpy check-in, but they did resolve the issue, so for that I was thankful. We booked an ocean view room, expecting an ocean view, but upon arrival, our room could only see a sliver of the ocean, more like a partial ocean view... This was quite disappointing for what we paid $$$. However, we went back to the front desk, and they gave us a new room with a much better view in the same room price. The room was okay itself, the bathroom had an odd stench, and there were lots of ants, in the bathroom, and also in the room near the fridge, and unfortunately, they got into our food in the fridge. All of Tulum is expensive, but I felt like what we paid for the room, it could have been nicer. Housekeeping only came around 4 pm, which was a bit frustrating. The food and drinks in the hotel are outrageously expensive. The first morning we wanted additional coffee than what was provided in our room, and it cost $30 USD for 2 small coffees and 1 juice. Later we went to the rooftop area, which is super cool, and got 2 palomas and it was $23 USD for 1 drink... I live in LA, and that seems high for LA, much less for Mexico... overall, the property was beautiful, the room was okay, and the staff was alright. If I return to Tulum, I will probably try to stay somewhere else.
Tulum is beautiful, and the hotel aesthetically is very nice. We had a bumpy check-in, but they did resolve the issue, so for that I was thankful. We booked an ocean view room, expecting an ocean view, but upon arrival, our room could only see a sliver of the ocean, more like a partial ocean view... This was quite disappointing for what we paid $$$. However, we went back to the front desk, and they gave us a new room with a much better view in the same room price. The room was okay itself, the bathroom had an odd stench, and there were lots of ants, in the bathroom, and also in the room near the fridge, and unfortunately, they got into our food in the fridge. All of Tulum is expensive, but I felt like what we paid for the room, it could have been nicer. Housekeeping only came around 4 pm, which was a bit frustrating. The food and drinks in the hotel are outrageously expensive. The first morning we wanted additional coffee than what was provided in our room, and it cost $30 USD for 2 small coffees and 1 juice. Later we went to the rooftop area, which is super cool, and got 2 palomas and it was $23 USD for 1 drink... I live in LA, and that seems high for LA, much less for Mexico... overall, the property was beautiful, the room was okay, and the staff was alright. If I return to Tulum, I will probably try to stay somewhere else.
8
JESUS ENRIQUE BARONA
May 5, 2025
·
Stayed 4 nights
El hotel se ve que podría estar súper increíble. Le falta mantenimiento a las áreas de las albercas. Y los precios de los restaurantes son una burla. Un desayuno de dos adultos y una niña fueron casi tres mil pesos. Lo demás muy bien. El personal muy amable.
El hotel se ve que podría estar súper increíble. Le falta mantenimiento a las áreas de las albercas. Y los precios de los restaurantes son una burla. Un desayuno de dos adultos y una niña fueron casi tres mil pesos. Lo demás muy bien. El personal muy amable.
10
Monica Del Carmen Robles
Apr 26, 2025
·
Stayed 3 nights
We had an incredible time at Hotelito Azul. Everything was perfect, from the hotel to the staff. We were welcomed with a delicious green smoothie from Olivia’s (we kept coming back for more!). The ambiance is perfect for a relaxing, soul soothing vacation. Our oceanfront room had beautiful sunrise views we will always remember. The Agave restaurant, beachfront, served the best rib eye tacos! And a special thanks to the staff for being so attentive, helpful, and making us feel right at home.
We had an incredible time at Hotelito Azul. Everything was perfect, from the hotel to the staff. We were welcomed with a delicious green smoothie from Olivia’s (we kept coming back for more!). The ambiance is perfect for a relaxing, soul soothing vacation. Our oceanfront room had beautiful sunrise views we will always remember. The Agave restaurant, beachfront, served the best rib eye tacos! And a special thanks to the staff for being so attentive, helpful, and making us feel right at home.
8
Erin
Feb 9, 2026
·
Stayed 3 nights
Cute design. Boho chic. Good food but expensive. A few things to be aware of: - Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules! - Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard. -Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours. - Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs. - Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there. - Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests. - Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there. -Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there
Cute design. Boho chic. Good food but expensive. A few things to be aware of: - Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules! - Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard. -Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours. - Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs. - Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there. - Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests. - Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there. -Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there
8
Eleanor
Dec 1, 2025
·
Stayed 5 nights
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.
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AI-generated summary based on recent guest reviews
6
Kathleen A
May 20, 2026
·
Stayed 7 nights
The staff were some of the the most helpful and friendly people I have ever dealt with when traveling. This says a lot as I travel half the year. The food and drinks at the restaurants was wonderful. The one thing I will point out is that the hotel owners need to work on updating broken patio furniture and the hotel as a whole. For what they charge it really was sad to see the hotel looking worn out. Note: we had 4 villas (not really a villa more like room with deck) for 7 days and the air con did not work well in one of the villas. Power was out several times for long periods which meant no water either but we understand this can be typical in the area. The highlight besides the beauty of the area was the staff.
The staff were some of the the most helpful and friendly people I have ever dealt with when traveling. This says a lot as I travel half the year. The food and drinks at the restaurants was wonderful. The one thing I will point out is that the hotel owners need to work on updating broken patio furniture and the hotel as a whole. For what they charge it really was sad to see the hotel looking worn out. Note: we had 4 villas (not really a villa more like room with deck) for 7 days and the air con did not work well in one of the villas. Power was out several times for long periods which meant no water either but we understand this can be typical in the area. The highlight besides the beauty of the area was the staff.
10
Shawn
May 15, 2026
·
Stayed 3 nights
I was here in the off season so it was very quite but ended up having a wonderful time relaxing and enjoying the hotel amenities. The gym is great and the roof top pool was very refreshing. The entire staff was accommodating and friendly. The food was great!! Ate 50% of my meals at the hotel and really enjoyed it. if you are looking for a cozy hotel nestled in the jungle this is the place!
I was here in the off season so it was very quite but ended up having a wonderful time relaxing and enjoying the hotel amenities. The gym is great and the roof top pool was very refreshing. The entire staff was accommodating and friendly. The food was great!! Ate 50% of my meals at the hotel and really enjoyed it. if you are looking for a cozy hotel nestled in the jungle this is the place!
10
Elizabeth
May 7, 2026
·
Stayed 3 nights
Nice place, right on the beach, restaurant is pretty good but You need to read all the details before booking. - the rooms don't have tvs - people aren't at the front desk 24/7 - you have to reserve the gym - you have to reserve the jacuzzis - you need to text them before parking, it isn't an open lot, they have to unlock it - you need to use a qr code to get in the hotel - they don't have bikes to borrow
Nice place, right on the beach, restaurant is pretty good but You need to read all the details before booking. - the rooms don't have tvs - people aren't at the front desk 24/7 - you have to reserve the gym - you have to reserve the jacuzzis - you need to text them before parking, it isn't an open lot, they have to unlock it - you need to use a qr code to get in the hotel - they don't have bikes to borrow
4
Charlese
Apr 24, 2026
·
Stayed 3 nights
This place is all aesthetic illusion and zero substance. The beachfront location and kind staff are the only things keeping it from being a complete write-off. The rooftop pools—one of the main booking draws have been stripped of their appeal. They’re now covered by a solar awning, blocking nearly all sunlight. A rooftop pool with no sun is a design failure. You also can’t order food or drinks up there, making the space feel pointless. Worse, it’s in rough shape—cracked, broken wood slats and a noticeable wobble underfoot make it feel neglected and borderline unsafe. The restroom and changing area are embarrassing. Think rundown dive bar, not boutique hotel. One door was hanging off its hinge, the other didn’t lock. Cleanliness was also an issue. The pools and hot tubs were visibly dirty, which is unacceptable at this price point. The “$100 room credit” is misleading. It only applies to alcohol and only at a restaurant that closes before dinner hours, making it nearly useless. The staff does their best—they’re the only bright spot. Unfortunately, the food and drinks were consistently disappointing. This place sells a polished fantasy online but fails to deliver in reality. Spend your money elsewhere
This place is all aesthetic illusion and zero substance. The beachfront location and kind staff are the only things keeping it from being a complete write-off. The rooftop pools—one of the main booking draws have been stripped of their appeal. They’re now covered by a solar awning, blocking nearly all sunlight. A rooftop pool with no sun is a design failure. You also can’t order food or drinks up there, making the space feel pointless. Worse, it’s in rough shape—cracked, broken wood slats and a noticeable wobble underfoot make it feel neglected and borderline unsafe. The restroom and changing area are embarrassing. Think rundown dive bar, not boutique hotel. One door was hanging off its hinge, the other didn’t lock. Cleanliness was also an issue. The pools and hot tubs were visibly dirty, which is unacceptable at this price point. The “$100 room credit” is misleading. It only applies to alcohol and only at a restaurant that closes before dinner hours, making it nearly useless. The staff does their best—they’re the only bright spot. Unfortunately, the food and drinks were consistently disappointing. This place sells a polished fantasy online but fails to deliver in reality. Spend your money elsewhere
10
Sergio
Apr 24, 2026
·
Stayed 4 nights
Great location great staff amazing view ten of ten
Great location great staff amazing view ten of ten
FAQs about HOTELITO AZUL
Is parking available at the property?
Yes, free parking is available on-site.
Is breakfast offered at the hotel?
Yes, cooked-to-order breakfasts are available daily from 8:00 AM to 1:00 PM for a fee, approximately USD 30 to 40 for adults and children.
Does the hotel allow pets?
Yes, pets are allowed with a maximum fee of USD 25 per pet per night. A pet deposit of USD 100.00 per stay is also required. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.
Are airport shuttle services available?
Yes, airport shuttle services are available for a surcharge of USD 200 per vehicle (one-way, maximum occupancy 4). Guests should contact the property 24 hours prior to arrival to arrange the transfer.
What accessibility features does the hotel offer?
The property is not wheelchair accessible, and it is recommended to contact the hotel for specific accommodations. Public areas and rooms may not have features for guests with disabilities.
What is the location of the hotel in relation to nearby attractions?
The hotel is located in Tulum (Zona Hotelera), just 0.1 km from Tulum Beach and a 3-minute drive from Tulum National Park. It is also 5.4 mi (8.6 km) from Tulum Mayan Ruins and 3.1 mi (4.9 km) from Playa Paraiso.
Does the hotel have a swimming pool?
Yes, the hotel features 2 outdoor swimming pools and 2 hot tubs. Pool access is available from 2:00 PM to 10:00 PM.
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Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-10: 153.96964146881103USD
- 2026-10-11: 159.92526950225832USD
- 2026-10-12: 150.76587339019775USD
- 2026-10-13: 146.9814591003418USD
- 2026-10-14: 152.1350339767456USD
- 2026-10-15: 152.1350339767456USD
- 2026-10-16: 152.1350339767456USD
- 2026-10-17: 147.23565314636232USD
- 2026-10-18: 149.62902599029542USD
- 2026-10-19: 152.1350339767456USD
- 2026-10-20: 160.64998749694826USD
- 2026-10-21: 152.17999230499268USD
- 2026-10-22: 159.56999614257813USD
- 2026-10-23: 176.24999747161866USD
- 2026-10-24: 164.23509792785646USD
- 2026-10-25: 176.24999747161866USD
- 2026-10-26: 152.17999230499268USD
- 2026-10-27: 144.34567026672363USD
- 2026-10-28: 176.36789769592286USD
- 2026-10-29: 176.24999747161866USD
- 2026-10-30: 160.53271976623537USD
- 2026-10-31: 176.24999747161866USD
- 2026-11-01: 188.54497201538086USD
- 2026-11-02: 206.80998518981934USD
- 2026-11-03: 193.17959444732668USD
- 2026-11-04: 206.80998518981934USD
- 2026-11-05: 199.41119481964114USD
- 2026-11-06: 189.39998368988037USD
- 2026-11-07: 189.39998368988037USD
- 2026-11-08: 189.39998368988037USD
- 2026-11-09: 185.54999519958497USD
- 2026-11-10: 185.54999519958497USD
- 2026-11-11: 182.69999617156984USD
- 2026-11-12: 184.43998604125977USD
- 2026-11-13: 189.39998368988037USD
- 2026-11-14: 151.071111378479USD
- 2026-11-15: 189.39998368988037USD
- 2026-11-16: 188.54497201538086USD
- 2026-11-17: 189.39998368988037USD
- 2026-11-18: 189.39998368988037USD
- 2026-11-19: 189.39998368988037USD
- 2026-11-20: 151.1195227798462USD
- 2026-11-21: 184.43998604125977USD
- 2026-11-22: 189.39998368988037USD
- 2026-11-23: 189.39998368988037USD
- 2026-11-24: 151.1195227798462USD
- 2026-11-25: 189.39998368988037USD
- 2026-11-26: 189.39998368988037USD
- 2026-11-27: 189.39998368988037USD
- 2026-11-28: 189.39998368988037USD
- 2026-11-29: 189.39998368988037USD
- 2026-11-30: 189.39998368988037USD
- 2026-12-01: 189.39998368988037USD
- 2026-12-02: 189.39998368988037USD
- 2026-12-03: 189.39998368988037USD
- 2026-12-04: 189.39998368988037USD
- 2026-12-05: 189.39998368988037USD
- 2026-12-06: 206.80998518981934USD
- 2026-12-07: 206.4298394470215USD
- 2026-12-08: 206.80998518981934USD
- 2026-12-09: 206.80998518981934USD
- 2026-12-10: 206.80998518981934USD
Check-in time starts at15:00Check-out time ends at12:00
Check-in must be done by someone who is at least 18 years old.
CheckIn Restrictions
Early check-in is available for a fee (subject to availability); Late check-out is available for a fee (subject to availability);
Age Requirements
Minimum age to check in is 18 years old
Pets
Maximum number of pets per room 22;Only dogs and cats are allowed;Pets cannot be left unattended;Service animals not allowed;Pets allowed;Pet deposit: USD 100.00 per stay; Pet fee: USD 25 per pet (varies based on length of stay);
Front Desk Services
This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email within 72 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. Guests are required to share their WhatsApp number and email address with the property in advance of arrival. The property will send access instructions and digital check-in instructions via WhatsApp, which must be completed prior to arrival. After completing digital check‑in, guests will receive the QR code for property entry. Support for digital check‑in is available daily from 9 AM-6 PM.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; Rollaway bed fee: USD 107.1 per night;
Dining
Enjoy international cuisine at Olivia, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the beach bar. Cooked-to-order breakfasts are available daily from 7:30 AM to 1:00 PM for a fee.Fee for cooked-to-order breakfast: approximately USD 30 to 40 for adults, and USD 30 to 40 for children;
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Resort fee: 7.5 percent of room rate
Popular amenities
Restaurant
Sauna
Non-Smoking Rooms
Housekeeping
Safe-Deposit Box
Private beach
General
Restaurant
Non-Smoking Rooms
Sauna
Massage
Shower
Family Room
Parking
Free Parking
Activities
Private beach
Garden
Terrace
Fitness Center (nearby)
Services
Housekeeping
Safe-Deposit Box
Bicycle Rental