Is parking available at the hotel?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered?

A complimentary buffet breakfast is served daily.

Does the hotel allow pets?

Yes, pets are allowed with a fee of USD 100.00 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathrooms and pool access features are not provided.

Where is the hotel located in relation to nearby attractions?

The hotel is located within a 10-minute drive of key attractions such as Ohio State Reformatory and Avita Health System - Ontario Workwell. It is approximately 1.2 miles from Avita Health System - Ontario Hospital and 1.6 miles from Cinemark Ontario Towne Center.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from 6 AM to 10 PM.

Are children allowed at the hotel?

Children are welcome at the hotel, and there is no minimum age requirement for children to stay for free.

TownePlace Suites by Marriott Ontario-Mansfield

Average nightly price at TownePlace Suites by Marriott Ontario-Mansfield by month, last 12 months (USD)
Month	Average price
January	$142
February	$153
March	$169
April	$190
May	$221
June	$262
July	$296
August	$218
September	$175
October	$171
November	$157
December	$146

What guests think

At TownePlace Suites by Marriott Ontario-Mansfield, reviewers highlight clean, often spacious rooms, a convenient location near dining and shopping, and generally friendly staff, creating a comfortable base for short stays and family visits.

Several reviews note housekeeping lapses and room maintenance problems such as heating, door latches, odors, and malfunctioning fixtures. There are repeated reports of the pool being closed without notice. Breakfast feedback is mixed, with short hours noted by several guests and some finding it hot and tasty. Expect a convenient stay with strengths in basic comforts but some inconsistent operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report the pool closed during stays without prior notice, disappointing guests who chose the property for this amenity.

Related guest reviews

2

Trisheena

May 3, 2023

·

I was charged for two room after my room was switched because the tv didn’t work. The pool never works!

2

CHRIS

Jun 28, 2023

·

Stayed 2 nights

The check-in was excruciating but that was more on my bank than on the hotel. The room had a mildew smell, and the A/C blew out slightly cooler air than just running the fan. The toilet seat is barely fastened on. The breakfast consisted of just two types of tiny breakfast sandwiches which seemed microwaved. The attached photos will show the extent of their breakfast. Every hotel I've stayed at either had the simple continental breakfast, or the full breakfast with eggs, bacon, sausage, waffle maker etc --- the works. I was sorely disappointed. And maybe that was on me for expecting that. The hotel clerk told me my rate was very good because normally this goes for $350-400 a night. "You've got to be kidding me," I thought. It all "appears" nice and trendy but is 2 out of 10 at best! And the elevators... both of their elevators STUNK like someone brought rotting fish from Lake Erie and left them in the elevators for the weekend. It made me and my nephew so nauseous that we had to start using the stairs. There is nothing about this stay that is worth even what I paid. I don't recommend staying here.

6

Jeffery

Jan 28, 2024

·

Stayed 1 night

Pick this hotel because of the amenities.. The rooms were exactly what we wanted, but unfortunately, their swimming pool was closed and they did not tell us that was closed. That was one of the main reasons. We've picked this hotel and we were not very happy with it.

6

Amanda

Oct 20, 2024

·

Stayed 1 night

The property itself is fine, however, the pool was closed for the duration of our stay. Which is really disappointing because we booked it specifically because of the pool. I also didn’t know this until I brought my kids down in their bathing suits to go in to see a sign on the door, and when I asked the front desk she didn’t know it was closed either and didnt know when it would open. Also, the wall conditioner was empty when I went to use it again, didn’t realize this until I was already in the shower and you couldn’t open it to try and get any out. Honestly, without the pool, wasn’t really worth the price. I wish we had stayed somewhere cheaper since the pool is what I paid the extra for.

6

Suzanna

Aug 13, 2023

·

Stayed 2 nights

the hotel was overall nice and clean. the breakfast area was very cramped and did not have a good layout. The breakfast time was also very limited. The pool was closed on Saturday & Sunday for cleaning???? What hotel closes and cleans their pool on the weekend, the busiest time??? we had a King size bed and pullout, the pullout pushed up against the bed. If you were sleeping on the far side of the bed you had to climb/crawl across the bed to get out. The rooms were not very spacious at all.

10

Benjamin

Aug 23, 2022

·

Stayed 3 nights

Fantastic hotel! Our room was clean and spacious. Every staff member was friendly and helpful. Location was great. Close to everything but far enough off the road to be quiet and welcoming. Outdoor seating area was a welcome bonus. We will definitely be back!

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms very clean or spotless. However, several reported issues including ants, odors, leftover towels or hair, and housekeeping not servicing rooms during multi-day stays.

Related guest reviews

10

Maria

May 2, 2024

·

Stayed 1 night

It was a very clean hotel.

10

Sandra

Nov 9, 2025

·

Stayed 1 night

Room was spacious and clean. Hotel in general was perfect apart from the only two hour breakfast window on the weekend. Our family like to do the parkrun which doesn’t start until 9. Breakfast was over by 9:30. A four hour breakfast window would be much better.

2

Judith

Jul 16, 2025

·

Stayed 1 night

Ants crawling all over the living room floor and bathroom. Catfood on the floor in the bathroom, smelled like cat urine.

10

Roger

Dec 3, 2023

·

Stayed 1 night

I arrived after midnight and was tired from the long drive. The desk clerk was very helpful in getting me checked in quickly. He even made sure I had a room on the floor that I requested. The room was quite pleasant. Everything was clean and fresh. Breakfast in the morning was hot and tasty. I've never stayed here before but will again when I'm in the area.

10

David

Feb 8, 2026

·

Stayed 1 night

Room was spotless and the staff was great!!

4

Patricia Janeth Ramirez

Feb 28, 2025

·

Stayed 3 nights

Housekeeping never made on my room basic accesories never replaced on the bathroom. People on the lobby no customer service sense at all

4

Lorrie

Jan 11, 2025

·

Stayed 3 nights

I will not stay here again. I requested rooms next to each since our son was staying in a separate room and when I called they confirmed they would assign the rooms. When we checked in they could only assign us room 6 rooms away down the hall. Also our room was not cleaned by house keeping for the 3 days we stayed. I called the front desk and nothing was done to resolve. Terrible service.

2

CHRIS

Jun 28, 2023

·

Stayed 2 nights

The check-in was excruciating but that was more on my bank than on the hotel. The room had a mildew smell, and the A/C blew out slightly cooler air than just running the fan. The toilet seat is barely fastened on. The breakfast consisted of just two types of tiny breakfast sandwiches which seemed microwaved. The attached photos will show the extent of their breakfast. Every hotel I've stayed at either had the simple continental breakfast, or the full breakfast with eggs, bacon, sausage, waffle maker etc --- the works. I was sorely disappointed. And maybe that was on me for expecting that. The hotel clerk told me my rate was very good because normally this goes for $350-400 a night. "You've got to be kidding me," I thought. It all "appears" nice and trendy but is 2 out of 10 at best! And the elevators... both of their elevators STUNK like someone brought rotting fish from Lake Erie and left them in the elevators for the weekend. It made me and my nephew so nauseous that we had to start using the stairs. There is nothing about this stay that is worth even what I paid. I don't recommend staying here.

10

Tracy

Aug 23, 2023

·

Stayed 2 nights

My room was very clean & comfortable and the staff was top notch

8

Tracie

Nov 14, 2022

·

Stayed 1 night

We had a dirty towel left in the bathroom and hair in the shower when we arrived. Honestly not a huge deal. The room was spacious and comfortable. The bed was a bit hard, but the rooms looked new, so maybe the mattress was, too. Aestheticly, it was very nice, but wallpaper was peeling.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are frequently described as spacious and well equipped, with some guests praising comfortable beds. Others reported hard mattresses and maintenance problems (heating, door latches, A/C, TV, and electrical switches).

Related guest reviews

10

jerry

Aug 16, 2025

·

Stayed 1 night

Everything was great except beds where extremely hard and uncomfortable

10

Sandra

Nov 9, 2025

·

Stayed 1 night

Room was spacious and clean. Hotel in general was perfect apart from the only two hour breakfast window on the weekend. Our family like to do the parkrun which doesn’t start until 9. Breakfast was over by 9:30. A four hour breakfast window would be much better.

2

Trisheena

May 3, 2023

·

I was charged for two room after my room was switched because the tv didn’t work. The pool never works!

2

CHRIS

Jun 28, 2023

·

Stayed 2 nights

The check-in was excruciating but that was more on my bank than on the hotel. The room had a mildew smell, and the A/C blew out slightly cooler air than just running the fan. The toilet seat is barely fastened on. The breakfast consisted of just two types of tiny breakfast sandwiches which seemed microwaved. The attached photos will show the extent of their breakfast. Every hotel I've stayed at either had the simple continental breakfast, or the full breakfast with eggs, bacon, sausage, waffle maker etc --- the works. I was sorely disappointed. And maybe that was on me for expecting that. The hotel clerk told me my rate was very good because normally this goes for $350-400 a night. "You've got to be kidding me," I thought. It all "appears" nice and trendy but is 2 out of 10 at best! And the elevators... both of their elevators STUNK like someone brought rotting fish from Lake Erie and left them in the elevators for the weekend. It made me and my nephew so nauseous that we had to start using the stairs. There is nothing about this stay that is worth even what I paid. I don't recommend staying here.

10

Tim

Mar 27, 2025

·

Stayed 1 night

Very comfortable beds, we had a nice stay.

10

Mary

Dec 30, 2024

·

Stayed 1 night

Great Hotel and staff was very helpful and accommodating. The rooms were bigger than expected and equipped with work needs and kitchen.

4

Timothy

Mar 2, 2025

·

Stayed 2 nights

Reserved a two bedroom suite for a family stay. Neither bedroom has functioning heat on our first night in 20 degree weather. The bedroom light switch turned off the wall lights and outlets beside the bed which included the alarm clock and usb outlets to charge phones. If you leave the wall switch on, the other wall light in the room stayed on. Very inconvenient We requested a room change which was accommodated but the door on the room given to us would not latch or lock. They did not have another room available to us. We ended up shortening our trip. They did offer to refund our second night without issue. Service was good and breakfast was not bad either.

10

Carin

Feb 13, 2023

·

Stayed 3 nights

All the staff were friendly and helpful. The room was great with a full size refrigerator, stove top, microwave and dishwasher. The room and bathroom were very clean! The bed was actually comfortable. We will definitely stay here again! Thank you.

6

Suzanna

Aug 13, 2023

·

Stayed 2 nights

the hotel was overall nice and clean. the breakfast area was very cramped and did not have a good layout. The breakfast time was also very limited. The pool was closed on Saturday & Sunday for cleaning???? What hotel closes and cleans their pool on the weekend, the busiest time??? we had a King size bed and pullout, the pullout pushed up against the bed. If you were sleeping on the far side of the bed you had to climb/crawl across the bed to get out. The rooms were not very spacious at all.

10

Benjamin

Aug 23, 2022

·

Stayed 3 nights

Fantastic hotel! Our room was clean and spacious. Every staff member was friendly and helpful. Location was great. Close to everything but far enough off the road to be quiet and welcoming. Outdoor seating area was a welcome bonus. We will definitely be back!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating. However, several guests reported billing or overcharge issues, unfulfilled room location requests, unaddressed housekeeping concerns, confusion with online check in, and poor communication about facility closures.

Related guest reviews

2

Trisheena

May 3, 2023

·

I was charged for two room after my room was switched because the tv didn’t work. The pool never works!

10

David

Aug 17, 2025

·

Stayed 2 nights

Staff friendly and helpful

10

Roger

Dec 3, 2023

·

Stayed 1 night

I arrived after midnight and was tired from the long drive. The desk clerk was very helpful in getting me checked in quickly. He even made sure I had a room on the floor that I requested. The room was quite pleasant. Everything was clean and fresh. Breakfast in the morning was hot and tasty. I've never stayed here before but will again when I'm in the area.

4

Lorrie

Jan 11, 2025

·

Stayed 3 nights

I will not stay here again. I requested rooms next to each since our son was staying in a separate room and when I called they confirmed they would assign the rooms. When we checked in they could only assign us room 6 rooms away down the hall. Also our room was not cleaned by house keeping for the 3 days we stayed. I called the front desk and nothing was done to resolve. Terrible service.

6

Peter

Aug 19, 2025

·

Stayed 1 night

Stay was very nice, till check out. Hotel billed me $27 after we checked out. Contacted Hotel , they dont know what i was billed for , they were going to look into it. But never heard back.

10

Karen

Apr 28, 2023

·

Stayed 2 nights

What a great location hotel is new and clean. The staff was helpful and friendly

10

Yelena

Dec 22, 2024

·

Stayed 1 night

Very pleasant staff

10

Mary

Dec 30, 2024

·

Stayed 1 night

Great Hotel and staff was very helpful and accommodating. The rooms were bigger than expected and equipped with work needs and kitchen.

10

Tracy

Aug 23, 2023

·

Stayed 2 nights

My room was very clean & comfortable and the staff was top notch

8

Kristen

Mar 6, 2023

·

Stayed 1 night

My only complaint was their inability to handle online check ins. I specifically checked in online and was told all I would have to do is pick up my room key. Instead, I had to provide ID, a phone number and let them swipe my credit card for "incidentals". There was absolutely no benefit to checking in online. The front desk staff told me that their system can't handle the early check in system.

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AI-generated summary based on recent guest reviews

Location

Guests like the convenient location close to restaurants, shopping, and attractions, and appreciate the quiet setting off the main road.

Related guest reviews

10

GEORGE

Aug 17, 2025

·

Stayed 2 nights

Outstanding hotel! Great room, great location. Safe and accessible to food, shopping, and local attractions.

10

Karen

Apr 28, 2023

·

Stayed 2 nights

What a great location hotel is new and clean. The staff was helpful and friendly

8

Cyril Hao Zhen

Sep 11, 2024

·

Stayed 2 nights

Close to restaurants

10

Benjamin

Aug 23, 2022

·

Stayed 3 nights

Fantastic hotel! Our room was clean and spacious. Every staff member was friendly and helpful. Location was great. Close to everything but far enough off the road to be quiet and welcoming. Outdoor seating area was a welcome bonus. We will definitely be back!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, with short hours noted by several guests, while others found it hot and satisfactory. One review criticized limited options, and breakfast staff were described as friendly.

Related guest reviews

10

Sandra

Nov 9, 2025

·

Stayed 1 night

Room was spacious and clean. Hotel in general was perfect apart from the only two hour breakfast window on the weekend. Our family like to do the parkrun which doesn’t start until 9. Breakfast was over by 9:30. A four hour breakfast window would be much better.

10

Clay

Feb 25, 2023

·

Stayed 1 night

Front desk was very nice. Breakfast nook lady was very friendly

10

Roger

Dec 3, 2023

·

Stayed 1 night

I arrived after midnight and was tired from the long drive. The desk clerk was very helpful in getting me checked in quickly. He even made sure I had a room on the floor that I requested. The room was quite pleasant. Everything was clean and fresh. Breakfast in the morning was hot and tasty. I've never stayed here before but will again when I'm in the area.

2

CHRIS

Jun 28, 2023

·

Stayed 2 nights

The check-in was excruciating but that was more on my bank than on the hotel. The room had a mildew smell, and the A/C blew out slightly cooler air than just running the fan. The toilet seat is barely fastened on. The breakfast consisted of just two types of tiny breakfast sandwiches which seemed microwaved. The attached photos will show the extent of their breakfast. Every hotel I've stayed at either had the simple continental breakfast, or the full breakfast with eggs, bacon, sausage, waffle maker etc --- the works. I was sorely disappointed. And maybe that was on me for expecting that. The hotel clerk told me my rate was very good because normally this goes for $350-400 a night. "You've got to be kidding me," I thought. It all "appears" nice and trendy but is 2 out of 10 at best! And the elevators... both of their elevators STUNK like someone brought rotting fish from Lake Erie and left them in the elevators for the weekend. It made me and my nephew so nauseous that we had to start using the stairs. There is nothing about this stay that is worth even what I paid. I don't recommend staying here.

4

Katherine

Dec 2, 2022

·

I was overcharged and have called several times. My invoice was $169 with tax and the more charged me $202 with tax. Orbitz has called on my behalf as well. I was also told the breakfast ended at 9am. Got up at 9 and ordered food elsewhere only to come down and find out it ended at 9:30z.

4

Timothy

Mar 2, 2025

·

Stayed 2 nights

Reserved a two bedroom suite for a family stay. Neither bedroom has functioning heat on our first night in 20 degree weather. The bedroom light switch turned off the wall lights and outlets beside the bed which included the alarm clock and usb outlets to charge phones. If you leave the wall switch on, the other wall light in the room stayed on. Very inconvenient We requested a room change which was accommodated but the door on the room given to us would not latch or lock. They did not have another room available to us. We ended up shortening our trip. They did offer to refund our second night without issue. Service was good and breakfast was not bad either.

6

Suzanna

Aug 13, 2023

·

Stayed 2 nights

the hotel was overall nice and clean. the breakfast area was very cramped and did not have a good layout. The breakfast time was also very limited. The pool was closed on Saturday & Sunday for cleaning???? What hotel closes and cleans their pool on the weekend, the busiest time??? we had a King size bed and pullout, the pullout pushed up against the bed. If you were sleeping on the far side of the bed you had to climb/crawl across the bed to get out. The rooms were not very spacious at all.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $196	3 $180
4 $184	5 $209	6 $212	7 $212	8 $182	9 $303	10 $303
11 $171	12 $192	13 $222	14 $222	15 $202	16 $212	17 $213
18 $162	19 $212	20 $242	21 $242	22 $212	23 $203	24 $182
25 $171	26 $202	27 $253	28 $222	29 $182	30 $182	31 $182

Su	Mo	Tu	We	Th	Fr	Sa
1 $192	2 $233	3 $231	4 $229	5 $209	6 $326	7 $348
8 $194	9 $219	10 $223	11 $231	12	13 $202	14 $202
15 $151	16 $233	17 $225	18 $229	19 $202	20 $222	21 $200
22 $153	23 $210	24 $200	25 $211	26	27 $182	28 $172
29 $149	30 $213

TownePlace Suites by Marriott Ontario-Mansfield

Prices for TownePlace Suites by Marriott Ontario-Mansfield

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 2 Bedrooms (Mobility Accessible, Tub)

Studio, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Suite, 2 Bedrooms (Hearing Accessible)

Studio, 2 Queen Beds (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Suite, 2 Bedrooms

Studio, 2 Queen Beds

Guest reviews of TownePlace Suites by Marriott Ontario-Mansfield

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites by Marriott Ontario-Mansfield

Prices for upcoming dates