Is parking available at the hotel?

Complimentary parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:00 AM.

Are pets allowed at the hotel?

Pets are not allowed, but service animals are exempt from fees and restrictions.

What are the check-in and check-out times?

Check-in starts at 3:00 PM and ends at 3:00 AM. Check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

Where is the hotel located in relation to key landmarks?

The hotel is located in The Colony, Texas, in the suburbs, close to Legacy West and The Shops at Legacy. Popular attractions like Hawaiian Falls The Colony and Ford Center are also nearby.

Does the hotel have a swimming pool?

Yes, there is a seasonal outdoor pool available. The pool is closed from September 30 to May 26.

What are the policies for children staying at the hotel?

Children 1 year old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel does not offer rollaway or extra beds. However, cribs may be available upon request for children 1 year old and younger.

Clarion Hotel The Colony - Plano West

Average nightly price at Hilton Garden Inn The Colony Dallas by month, last 12 months (USD)
Month	Average price
January	$65
February	$74
March	$71
April	$83
May	$88
June	$111
July	$118
August	$110
September	$68
October	$74
November	$72
December	$68

What guests think

Reviews of Clarion Hotel The Colony - Plano West emphasize a convenient, safe location and generally comfortable, spacious rooms, while ongoing renovations, inconsistent maintenance, and a pay-for-breakfast policy shape much of the guest experience.

Staff feedback is mixed, with many finding the team friendly and helpful but others citing slow or unresponsive service and deposit or refund frustrations. Facilities draw both praise and complaints: a decent pool and fitness room contrast with occasional elevator, ice machine, and bar availability issues. Cleanliness and upkeep vary by room, ranging from very clean to reports of odors, worn linens, and maintenance problems. Expect a budget-friendly stay with notable pros and cons.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and fitness room are appreciated, and parking is easy; some note a laundry room and small lobby shop. Renovations have led to intermittent issues like a closed pool, one working elevator, broken ice machines, and limited or closed bar service.

Related guest reviews

6

Andrew

Sep 2, 2024

·

Stayed 1 night

Only one working elevator and a strong smell of cheap weed in it. Staff were kind, but I was suprised that the hotel pre-charges a $50 “safety deposit”.

10

Sheila

Aug 25, 2025

·

Stayed 1 night

Room was nice and clean. Bathroom was nice with glass shower. Big nice comfy bed. Microwave and mini fridge. Nice pool. Nice smoking area and areas to sit at and relax. Hot breakfast for additional cost. Not that great. Sausage was very dry. French toast and fresh fruit was good. Inside lounge. Staff was professional and courteous. Price was good.

10

Steve

Sep 9, 2024

·

Stayed 3 nights

good workout room

10

Meredith Leigh

Nov 30, 2024

·

Stayed 1 night

This property was well priced for the room for the night. The breakfast is extra and they require a $50 deposit at check-in. The room itself was clean and nicely updated. New tv with direct tv, Netflix (not included but you can sign in to your own account), a standing shower only so no tub if you are traveling with kids. There is a fitness center and some areas to lounge in. They have a bar as well if you want to partake in that. Everything was clean and well taken care of. I would stay again.

10

Krystle

Aug 11, 2025

·

Stayed 2 nights

Great location! pool was fantastic and well maintained! room was clean and comfortable.

4

Henry

Mar 24, 2025

·

Stayed 2 nights

It was adequate. They were renovating when I stayed. Only one elevator was working, not enough towels, toiletries (soap, shampoo, conditioner, etc.) were not replenished, and did not get house cleaning services during my stay.

10

Jynni

Mar 24, 2025

·

Stayed 1 night

The property is in walking distance to several great restaurants and the work out room is always clean with workable equipment.

2

Rebecca

Jul 18, 2025

·

Stayed 2 nights

They very obviously do not clean the rooms. The coffee maker looks like it has NEVER been cleaned. There was debris on the floor from the wall chipping, and when I looked down at it, I noticed a beer cap! Room was obviously not vacuumed at all. The pool was closed in mid July, no ice machines worked, and the mini fridge didn't work. I checked out 3 hours after checking in, Hotel denied my refund, told by the front desk lady that "well it's not like I clean the rooms", and we checked into the Resident Inn down the road. They were MUCH better.

6

Courtney

Apr 13, 2025

·

Stayed 12 nights

Quiet centrally located - hotel is in transition breakfast is $12.99 coffee IS NOT free. Water park walking distance, alcoholic beverages are VERY limited and sometimes unavailable

2

Joshua

Jul 18, 2025

·

Stayed 3 nights

Upon arrival, I had to wait in lobby for over 45 minutes to check in due to no staff being at the front. The room itself was covered in dog hair, the bath room was dirty, and the blankets had stains on them. The pool was closed the entire time and all the ice machines were broken. The elevators and hallways had a funky smell the entire time. Would not recommend this place to anyone.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many found rooms very clean, while others reported strong odors, hair, pests, stained or worn linens, and poorly maintained bathrooms. Housekeeping during multi‑night stays is sometimes missed.

Related guest reviews

2

Lois

Jun 6, 2025

·

Stayed 3 nights

The room was filthy. I could not walk on the floor without having to rewash my feet every time. When i addressed it, it was not addressed. I found other hairs in my room, others pubic hairs in bed and others hair in the bathroom. I canceled the second reservation that was scheduled due to this and they refuse to give any refund. Minimal selection.

2

Michael

Aug 9, 2025

·

Stayed 1 night

Bathroom had hair all over and there was food still left in the microwave from the previous stay. Air conditioner took hours to cool down.

4

Ashley

Aug 5, 2025

·

Stayed 4 nights

The property was not clean and smelled like wet dog in many areas. The floor boards in our room were broken and hurt if you walked over it/tripped over it. The water was also shut off for several hours so we couldn’t use the sink, shower or toilets. Then on our last night from about 7:30-9:45, they had workers in the back with sledge hammers breaking down cabinets and loading them into a truck and it was very loud and we couldn’t get sleep. We called the front desk to complain twice and she didn’t have any info on when it would be done or why they were doing it at night. We requested a manager and she said the manager would be there in the morning which was not true.

2

Misty

Jun 15, 2025

·

Stayed 1 night

The beds were not comfortable, the shower had mold, the curtains would not close so the lights shined right through our window all night and the room smelt like mildew. Disgusting

10

pablo

Apr 8, 2025

·

Stayed 1 night

Very clean

4

Gladyz

Apr 21, 2024

·

Stayed 2 nights

Stayed 2 nights, flew in from Seattle, the room was decent but unfortunately there were roaches in room 328. Kind of disappointed that breakfast wasn’t included given that the room prices were up there as well.

8

Daniel

Jun 2, 2025

·

Stayed 1 night

I usually stay at this exact location 3-4x year and, unfortunately, I've noticed a steady decline. Staff is wonderful but facilities are usually "grimey". Meaning: the past few times I've stayed, the bathrooms haven't been that clean, the rooms smelled musty, carpet felt sticky, and you could tell the surfaces had not been wiped very well. Phones have been unplugged and, on this last stay, wasn't even connected. TV wasn't updated so, even though it was an offered selection, YouTube wasn't able to be accessed. Front desk staff is/was amazing like usual but the facilities need to REALLY be looked at.

2

Rebecca

Jul 18, 2025

·

Stayed 2 nights

They very obviously do not clean the rooms. The coffee maker looks like it has NEVER been cleaned. There was debris on the floor from the wall chipping, and when I looked down at it, I noticed a beer cap! Room was obviously not vacuumed at all. The pool was closed in mid July, no ice machines worked, and the mini fridge didn't work. I checked out 3 hours after checking in, Hotel denied my refund, told by the front desk lady that "well it's not like I clean the rooms", and we checked into the Resident Inn down the road. They were MUCH better.

4

Casey

Jul 13, 2025

·

Stayed 1 night

Tub faucet was very loose…no free breakfast hot or continental…dirty walls and outlets…odor in room. Never will stay at this hotel again. Will be sharing experience on social media. Do better please.

2

Joshua

Jul 18, 2025

·

Stayed 3 nights

Upon arrival, I had to wait in lobby for over 45 minutes to check in due to no staff being at the front. The room itself was covered in dog hair, the bath room was dirty, and the blankets had stains on them. The pool was closed the entire time and all the ice machines were broken. The elevators and hallways had a funky smell the entire time. Would not recommend this place to anyone.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds and walk‑in showers, plus useful touches like fridges and smart TVs. Recurring issues include weak or noisy A/C, occasional noise from above, and spotty Wi‑Fi or room maintenance quirks.

Related guest reviews

8

Chukwuma

Oct 17, 2025

·

Stayed 1 night

Property is being remodeled , really clean and friendly staff. Only negative all night long we were unable to sleep because there was constant banging above us .

10

Blanca

Oct 14, 2024

·

Stayed 1 night

Very nice place to stay. Room was clean and in good condition. Bed was very comfortable. Spacious updated walk in shower (no tub) was very nice. Very close to everything in the area, easy to get to with plenty of parking.

10

Seannina Joice

Oct 30, 2024

·

Stayed 2 nights

The room was large and super clean, such a good price for what you get!

8

Chadwick

Nov 10, 2025

·

Stayed 2 nights

Hotel was great, only complaint is the A/C in the room didn’t cool well. Other than that, great staff and great hotel!

8

Colleen

Mar 16, 2025

·

Stayed 3 nights

The only problem we had was our AC didn’t work and was stuck at 74’ so doable. The service guy came and fixed it for us. 😃

6

Sue

Dec 7, 2024

·

Stayed 1 night

Room was nice except when you turned off the main light it turned off the alarm clock and plug ins between the beds as well. Not very convenient.

8

Vickie

Feb 20, 2023

·

Stayed 1 night

Nice rooms, comfortable bed and amenities. Shower was only luke warm and uncomfortable.

6

Sergio

Aug 31, 2025

·

Stayed 1 night

The AC wasn't work properly

10

HELEN

Dec 30, 2024

·

Stayed 1 night

Large clean rooms

10

Miranda

Nov 9, 2024

·

Stayed 1 night

Perfect location and still affordable. The beds are comfortable. Multiple places to charge devices and we couldn’t hear any guests next to us at all. Microwave and fridge in the room. Comfortable beds and a good size tv and complimentary wifi. This property is getting saved for future use!

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AI-generated summary based on recent guest reviews

Service

Service sentiment is mixed: numerous guests praise friendly, helpful front‑desk staff, yet others describe long or difficult check‑ins, unreturned messages, and deposit or refund disputes. Responsiveness can vary by shift.

Related guest reviews

6

Amy

Apr 7, 2024

·

Stayed 1 night

check in was a nightmare! We were there for a team event and each person took 20-25 min to get checked in. Only one person working and she didn't smile, barely made eye contact. Bar was limited on drinks and poor bartender had to keep track of everything on a piece of paper. Wifi didn't work. Rooms were very clean but low on towels. Sunday am we went down to breakfast (which was mediocre, btw - not worth 12?) and someone came in the room and took all of our towels. Had to use a hand towel to dry off after my shower. Hope they can get their act together! Bed and pillows were very comfortable

2

Remy

Jul 21, 2025

·

Stayed 1 night

Extremely poor customer service

10

Jennifer

Nov 11, 2024

·

Stayed 1 night

Check in amd out was easy and Fast. Service was amazing (Becca) checked us in. She was the sweetest!!! And was there in the morning. When we asked, she said she went home for a few hours and came back. She obviously loves her job and it shows. Becca needs a raise!!!!! The hotel was clean and nice.Room was nice. Breakfast was really good.we will definitely stay here again.10/10 for us.

2

Remy

Jul 21, 2025

·

Stayed 2 nights

Extremely poor customer service and management

10

Nicole

Dec 2, 2023

·

Stayed 1 night

The front desk gentleman that works nights checked me in was amazing. Always greeted me with a smile and small talk! Very helpful

10

Adam

Jun 29, 2025

·

Stayed 2 nights

Front desk Baylee (i think) was extremely helpful, patient, and understanding. She made my group (5) feel extremely comfortable. Amazing lady

4

Robert

Aug 15, 2024

·

Stayed 1 night

The hotel was fantastic. I travel 4 days a week, and stay in several hotels per night. Don’t expect to get your deposit back they just keep it. So if staying there just tax on $50 to your room stay.

4

Alagi

Aug 25, 2025

·

Stayed 1 night

I worked in the front desk to check in and I was told that a $50 fee must be hold on my card. There payment system will not accept my card and as a result I was told that I will not be able to get my room keys as a result. At this point I already booked my hotel through Hotels.Com. Called my bank and they confirmed that there’s enough money on the card to covered the $50 hold fee. Called Hotel.Com and I was told by the agent that I have to wait until Monday to resolve the issue. I have no where to go to spend the night. An hour goes by sitting there thinking what to do next. I was ready to leave and then Bailee, the Front Desk Agent asked me to try and insert the card again to see if it would work this time. I guess she configured the computer. Suddenly, the payment when through after an hour plus. It was all out a very bad service and experience.

10

Brinson

Oct 17, 2025

·

Stayed 1 night

Staff is great. Hotel is great. However the 1 time out of 40 stays when I had a problem the manager was unresponsive and never answered my email.

10

Tom

Jul 19, 2023

·

Stayed 2 nights

The staff was excellent in meeting our every need especially Brittany on the evening shift.

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Location

Location is a strong point, close to Grandscape, dining, shopping, and major roads; many describe the area as safe and convenient. Ideal for getting around the Colony and northwest Dallas suburbs.

Related guest reviews

10

Bruce

May 31, 2025

·

Stayed 1 night

Nice quiet place.. easy access.. Good retail options

10

Carol

Dec 20, 2024

·

Stayed 3 nights

It was located in a great area.

10

Chad

Jul 23, 2023

·

Stayed 1 night

Very nice hotel. Rooms are updated and spacious. Also, the A/C in the room worked amazing. This is a must for us at a hotel stay. The bar in the evenings & breakfast in the mornings were both great. We will be staying here again in the future. This hotel is very close to everything.

10

Bryce

Aug 25, 2025

·

Stayed 1 night

One of my fav places to stay… Good price.. lots of shopping and food choices..

10

Kevin

Mar 10, 2025

·

Stayed 2 nights

Great stay and great location to places I planned on going.

10

Solomon

Jul 20, 2025

·

Stayed 1 night

Centrally located. Nice property

8

Kevin

Dec 31, 2024

·

Stayed 1 night

Great location off of the highway and near lots of retail.

8

She-Ronda

Sep 26, 2025

·

Stayed 2 nights

The fact that hotel was in close proximity to the Grandscapes where we had plans at was great for us. The hotel was clean and the accomaded my whole crew and had us all on the same floor. The only thing was that I didnt pay attention the breakfast was available for a fee. Which was onay for my crew because we went out for breakfast.

10

Bruce

May 16, 2025

·

Stayed 1 night

Clean and quiet!! Very convenient to dinning and shopping!

10

Sidney

Aug 4, 2025

·

Stayed 2 nights

Centrally located for our stay in the DFW area.

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AI-generated summary based on recent guest reviews

Dining

Hot breakfast is paid (often cited as $12.99 or cheaper if pre‑purchased) and frequently described as poor value or low quality, though a few guests enjoyed it. Bar service exists but can be limited or closed, and lobby coffee isn’t complimentary.

Related guest reviews

6

John

Sep 20, 2024

·

Stayed 5 nights

breakfast buffet was a waste of money. I was there at 8AM and the eggs,sausage, gravy were all cold. Biscuits hard as pucks! Definately not worth the price.

8

Will

Aug 29, 2025

·

Stayed 1 night

The breakfast isn’t worth the $6.99 pre purchase and definitely not $12.99 the same day purchase.

10

Isai

Apr 5, 2025

·

Stayed 3 nights

Awesome service breakfast was good had a bit of everything well cooked

8

Ralph

Dec 31, 2024

·

Stayed 1 night

Didn't like that they process a $50 deposit and then you have to wait 3-5 days to get it put back in your bank. Many places use the card with a hold only and don't process it. They charge it and they also charge $13/person if you want to buy the breakfast they advertise as" hot breakfast available. " They should include price info if they are charging you.

6

Darren

Jul 21, 2025

·

Stayed 7 nights

Average hotel, doing renovations so nothing spectacular about this property. Breakfast was good during mon-wed but the weekend breakfast crew sucks.

6

Kenny

May 8, 2023

·

Stayed 1 night

Room was fine. Staff was very friendly and helpful. Breakfast was bad. Poor selection, not fresh and worst tasting than most fast food joints.

2

Janice

Nov 21, 2025

·

Stayed 1 night

No breakfast as stated

6

eddie

Jun 17, 2024

·

Stayed 1 night

Disappointing that breakfast isn’t included with your stay. Also not sure why there’s 2 different prices for breakfast. If you purchase breakfast at check-in it’s $7, but if you wait till the following morning and decide you do want to eat, then it’s $14, why???

6

Courtney

Apr 13, 2025

·

Stayed 12 nights

Quiet centrally located - hotel is in transition breakfast is $12.99 coffee IS NOT free. Water park walking distance, alcoholic beverages are VERY limited and sometimes unavailable

8

Maurice

Jul 12, 2025

·

Stayed 2 nights

It’s nice a clean. Friendly staff. Skip the breakfast buffet. It’s sparse and overpriced. They said they had bacon but only served poor quality pork sausage. When I asked them where the bacon was they told me it wasn’t served everyday. The location is perfect for everything at Gradscape . Great price

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $129	3 $129
4 $133	5 $126	6 $134	7 $116	8 $124	9 $132	10 $133
11 $114	12 $110	13 $118	14 $144	15 $243	16 $115	17 $117
18 $110	19 $120	20 $131	21 $118	22 $123	23 $137	24 $150
25 $118	26 $111	27 $112	28 $123	29 $120	30 $115	31 $132

Su	Mo	Tu	We	Th	Fr	Sa
1 $153	2 $145	3 $217	4	5	6 $118	7 $122
8 $151	9 $112	10 $145	11	12 $144	13 $110	14
15 $110	16 $144	17 $144	18 $145	19 $149	20 $144	21 $144
22 $115	23	24 $144	25 $144	26 $110	27 $144	28 $110
29	30

Hilton Garden Inn The Colony Dallas

Prices for Hilton Garden Inn The Colony Dallas

Monthly average prices

About this property

Location

Room options

2 Queen Beds

King Bed, Accessible

King Bed

2 Queen Beds, Accessible

Guest reviews of Hilton Garden Inn The Colony Dallas

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Hilton Garden Inn The Colony Dallas

Considering this hotel for your The Colony trip?

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