Home2 Suites by Hilton Atlanta South/McDonough

This property is in need of a remodel, two members of the staff even said that to me. The door lock system is a concern. I started out trying to use digital key, but it didnt work. The front desk said that when that happenens they have to give the guest a master key to get into their room. I guest they teust you wont use the master in other guest rooms too.

Clean large rooms, great for pets Parking lot was very dark and the spaces were super narrow. A number of people sitting in their cars at midnight with lights on in lot..kind of weird. Online Hilton App not helpful for "keyless check-in" . Had to go in and request keys. App is just not user friendly in general!

The staff were dealing with a parking issue that was not there fault. They managed to direct traffic and still take care of guest. I was very impressed with the staff and facilities.

This is one of the nicest places we’ve ever stayed at. The staff is friendly and extremely helpful. We stayed with our dog and they couldn’t have been more accommodating. We’re both disabled veterans and this is definitely a great place to stay. It’s quiet even with all of the traffic in the area. Close to shopping and restaurants.

Upon Arrival - The hotel advertised heated pool and the pool was iceberg cold. The room given thermostat DID NOT WORK. No one on duty to fix and No other rooms available. Therefore we went back to Front Desk and CANCELED our stay and was given a receipt with NO CHARGE. PLEASE DO NOT CHARGE ME FOR THIS HOTEL STAY.

The hotel itself was nice. The hotel staff was very friendly and nice. The free breakfast was not what I was expecting. Pre-made breakfast sandwiches which gave me an upset stomach. No bacon. Not set up like other hotels that we stayed at. Not set up like buffet style. I ate a bagel with cream cheese, grabbed an apple and a banana every morning. As someone looking for protein to start my day they definitely lacked in that area. No hard boiled eggs. Pre-made or pre-frozen eggs. I didn’t like it. My husband liked the O.J. And waffles. The bed had memory foam which made falling asleep very difficult. Memory Foam is fine if it’s replaced after used but if it’s the same one used after person after person, it’s no good. Other hotels use Pillow Top now that’s comfortable. Other than that our stay was good. I liked that I could stay there with our fur babies, which is a plus.

Our daughters had a softball tournament in Hampton. Gerald Mathew Park. Very convenient for us. Within few mins of park. Excellent hotel. Breakfast was awesome, lots of restaurant options nearby. Our kids loved it. Had some issues w our original room key door issue. Thank you guys for the upgrade. Good customer service! Will definitely be staying there again!

The hotel was cool! Kinda over price and the pool was mid!!

Two check ins within a week. No digital key, no contactless check in, no honor points, apparently because of 3rd party involvement? I just can’t seem to research enough!!!! The hotel is very nice, and the staff have been super. The Hilton Honors club is a game I am just about ready to quit playing….

Our door was not in correct working order but we were just passing through for night so we may due. Staff was nice and understanding when I told them the next day. The loveseat in the roo. Was kind of dingy and some of the dishes were nit clean. Stayed with my dog and they had a pet relief area but it was not very large.

I arrived at the property at night around 10:00 pm. I checked in and immediately left out to join the rest of my party. When I arrived back I went to freshen up for bed to discover a ball of hair in the bathroom floor and a dirty shower. I called the front desk to see if they could have someone clean it to no avail. I was told there was no housekeeping staff available. I spoke with the GM (very young and childlike) who seemed very unbothered & was very slow to respond to the conditions I have been left with entering day 2. He assured me that he would send housekeeping first thing to my room as this issue existed upon checkin the night before. However, they didn't come until around noon. Me & my 2 year old child had to wait all day to bathe. I'm more than disappointed with my stay. The kitchenette was half stocked with 1 fork and 1 spoon. I went to the front desk to ask for a can opener. The GM again said they didn't have one. The front desk clerk them got on her walkie and confirmed they I deed had one and had it delivered to my room. I do appreciate the front desk staff, the cooks & the warehouse people. They went above and beyond to rectify my stay.

I stay at Home2 hotels on a monthly basis for work. (2-3 times a month) The name Home2 and the quality makes it my go to hotel. This is a literal pig with lipstick. An older hotel that is being renovated into a Home2. They claim to be going under more renovations. But our bathroom door didn't even close. We had to poop with the door open. The people here are nice and we were only there to sleep so we didn't make it a big deal initially, but there were a number of issues that should not happen at any hotel. We had 2 rooms for the entire weekend. Stay away from room 421. (edited) [3:41 PM] No soap, shampoo, conditioner. in the shower... Dirty old cutlery in the dishwasher from the last guest. 1 towel....no bed fittings for the pullout couch. Again we got everything at the front desk but those are things that should be stocked and cleaned at all times. Breakfast was a joke. One simple buffet line of over greased and cold items. There was no milk for the cereal either....No waffles?!?! My staff was not happy at all. That was our only meal until late afternoon. No milk...really? All in all it wasn't the worst stay, but for the price you pay a HOME2 this was a Home-2. Will not be staying here ever again. The La Quinta next door looks brand new!

PDMP-property don’t match price!! I Stayed for one night, one of my least favorite H2S I’ve stayed at. Probably Would never come back again for the going rate. Property seems a little old. Couch in my room was heavily soiled, desk chair arms were all torn and dirty. I found a dirty sock that was not mine. Breakfast was less than mediocre.

First assigned room had not been cleaned after previous guest, leaving bed un-made and used towels behind. Front desk promptly assigned alternate room which was clean, though furniture upholstery was badly worn (also true of first room), bathroom faucet was loose and sink stopper was inoperable so sink did not drain properly.

The room was filthy. There was a vomit stain on the rug. Bugs in the room. The curtains were torn. There were pubic hairs in the shower from form guests. Worst Home to Suites I have ever been in.

I had stayed the night before at a different Home2 Suites and it was very nice this one was filthy!!

Filthy. Took 30 mins to check in and we were charged twice for the room. Front desk didn't know how to refund so told us to figure it out the next day. Blood and urine stains on sleeper sofa, no linens, floors filthy, bathroom light didn't work, tv didn't work, no towels/toiletries, appeared to be dried urine in corner of shower. We overheard another guest say her room wasn't cleaned at all and had beer cans all over. Worst hotel I've ever stayed in ever! Hilton should pull its flag!!!

We went to check in and the room was not cleaned The bed wasn’t made it was not serviced at all We were sent to another room and that room wasn’t clean Being sent to a dirty room twice was actually ridiculous Finally the 3rd room we got it was a better room

Hotel was clean and new, but quality control is poor for housekeeping. Room sleep 4 and we only had two sets of towels. When I looked for the blanket for the sofa sleeper. I found dirty sheets and no blanket. Teach can liners were draped on side of trashcans. Ceiling above shower cracked and flaking

The property needs minor updating. My bath room could have been cleaner. The tub looked like it wzs half cleaned. Our room window shade was torn, like shredded. And the hallway carpet was not vacuumed in my 3-Day stay.

Room was spacious & clean

Room was very dated. Paid for Queen 2rm suite. Room had odor. Staff in turn gave us a can of Lysol and a fresh scent machine saying that they were booked and couldn’t change our room until next day. Shades were broken and ripped. No shower gel in the bathroom dispenser. Bathroom door terrible. Bed very uncomfortable. Was supposed to stay for 3 nights, though we checked out the next day. Manager was really nice. Offered to change our room after others checked out and another room became available. Did give us a partial refund and apologize for the inconvenience and our bad experience. Would not stay here again

Big room and very nice

Clean large rooms, great for pets Parking lot was very dark and the spaces were super narrow. A number of people sitting in their cars at midnight with lights on in lot..kind of weird. Online Hilton App not helpful for "keyless check-in" . Had to go in and request keys. App is just not user friendly in general!

PDMP-property don’t match price!! I Stayed for one night, one of my least favorite H2S I’ve stayed at. Probably Would never come back again for the going rate. Property seems a little old. Couch in my room was heavily soiled, desk chair arms were all torn and dirty. I found a dirty sock that was not mine. Breakfast was less than mediocre.

The room was clean but it was not what k booked. I booked a king suite with accessible bathroom and they said they were sold out. I was told I was going to get refunded the difference and I have yet to see any refund. I will probably never say with this series of hotel again. People yelling outside our window till 130A and a dog barking due to the yelling.

I booked a room through Expedia and it clearly showed it was for 6 people. When we arrived they told us our room would only accommodate 4 so we had to buy another room. And you would’ve thought they would have given us a special rate, but they did not.

Clean and spacious room.

No issues. Bed was a little uncomfortable but not hateful.

Booked rooms online and booked two king suites. Checked in at the hotel and didn’t know until we got to our rooms that we didn’t get king size beds. Was disappointed that the king suites were booked but that was not what we got.

Staff were friendly and professional. Room was clean and I slept well. Problems: tv wouldn’t work, no hair dryer, no bottled water at check in, no Kleenex, sink backed up.

General Manager friendly and room nice ,quiet.

This location is in a great area as far as shopping and restaurants. Unfortunately, my room had a light out by the bed. I noticed it was unplugged and sliced with electrical tape on it. I reported it the next day and was asked, “ I waited until the next day to complain?” “Yes, I did because it was late when I came in the night before.” So I was told to give my number and Expect a call. Well, I never received the call. Once I returned back to the hotel that evening, I confronted the desk clerk. She tried to help but the two rooms she gave me were unsatisfiable. I decided to stay with the room I currently was in. The clerk (Beverly) was a great help.

I arrived at the property at night around 10:00 pm. I checked in and immediately left out to join the rest of my party. When I arrived back I went to freshen up for bed to discover a ball of hair in the bathroom floor and a dirty shower. I called the front desk to see if they could have someone clean it to no avail. I was told there was no housekeeping staff available. I spoke with the GM (very young and childlike) who seemed very unbothered & was very slow to respond to the conditions I have been left with entering day 2. He assured me that he would send housekeeping first thing to my room as this issue existed upon checkin the night before. However, they didn't come until around noon. Me & my 2 year old child had to wait all day to bathe. I'm more than disappointed with my stay. The kitchenette was half stocked with 1 fork and 1 spoon. I went to the front desk to ask for a can opener. The GM again said they didn't have one. The front desk clerk them got on her walkie and confirmed they I deed had one and had it delivered to my room. I do appreciate the front desk staff, the cooks & the warehouse people. They went above and beyond to rectify my stay.

Awesome service

The staff was very helpful and pleasant

The room was clean but it was not what k booked. I booked a king suite with accessible bathroom and they said they were sold out. I was told I was going to get refunded the difference and I have yet to see any refund. I will probably never say with this series of hotel again. People yelling outside our window till 130A and a dog barking due to the yelling.

Ms Tiffany at the front desk has outstanding customer service. She deserves a raise. 🙌🙌🙌

Leon was FABULOUS!!! So helpful, funny and kind! Give this guy and big raise and wonderful promotion, he certainly deserves it. Blessings from the fire pit crew. 😃

Booked rooms online and booked two king suites. Checked in at the hotel and didn’t know until we got to our rooms that we didn’t get king size beds. Was disappointed that the king suites were booked but that was not what we got.

We stayed a night for the soccer tournament. Hotel is located Ina great safe area with other hotels next to each other. Just a short distance to so many restaurants and stores. Room was very clean and comfortable with big fridge. Breakfast was yummy, loved it. Recommend to all families.

Close to many stores and restaurants and to I-75

This location is in a great area as far as shopping and restaurants. Unfortunately, my room had a light out by the bed. I noticed it was unplugged and sliced with electrical tape on it. I reported it the next day and was asked, “ I waited until the next day to complain?” “Yes, I did because it was late when I came in the night before.” So I was told to give my number and Expect a call. Well, I never received the call. Once I returned back to the hotel that evening, I confronted the desk clerk. She tried to help but the two rooms she gave me were unsatisfiable. I decided to stay with the room I currently was in. The clerk (Beverly) was a great help.

This is one of the nicest places we’ve ever stayed at. The staff is friendly and extremely helpful. We stayed with our dog and they couldn’t have been more accommodating. We’re both disabled veterans and this is definitely a great place to stay. It’s quiet even with all of the traffic in the area. Close to shopping and restaurants.

The hotel dtay was excellent, breakfast was good. Hotel was safe and secure and location was good for outside of Atlanta area. My only issue was during my 4 day stay room service was not conducted 2 of those days.

I like the facility's location which was very close to I 75, shopping, and many restaurants. The housekeeping staff maintained the facility's cleanliness very well. However, our room door was very difficult to close because its top hinge was lose. Therefore, we had to push or pull upward and slam the door hard in order to secure it.

We had a great stay and convenient for monster jam at Atlanta motor speedway

Our daughters had a softball tournament in Hampton. Gerald Mathew Park. Very convenient for us. Within few mins of park. Excellent hotel. Breakfast was awesome, lots of restaurant options nearby. Our kids loved it. Had some issues w our original room key door issue. Thank you guys for the upgrade. Good customer service! Will definitely be staying there again!

The property was close to a shopping and dining, all less that a mile away.

We stayed a night for the soccer tournament. Hotel is located Ina great safe area with other hotels next to each other. Just a short distance to so many restaurants and stores. Room was very clean and comfortable with big fridge. Breakfast was yummy, loved it. Recommend to all families.

I was VERY disappointed in the whole stay. Stay was not as friendly as i am used to with home 2 suites. The breakfast was severely lacking. No offering to help with staff. Faucets in kitchen was broken. Bathroom was dirty.

I stay at Home2 hotels on a monthly basis for work. (2-3 times a month) The name Home2 and the quality makes it my go to hotel. This is a literal pig with lipstick. An older hotel that is being renovated into a Home2. They claim to be going under more renovations. But our bathroom door didn't even close. We had to poop with the door open. The people here are nice and we were only there to sleep so we didn't make it a big deal initially, but there were a number of issues that should not happen at any hotel. We had 2 rooms for the entire weekend. Stay away from room 421. (edited) [3:41 PM] No soap, shampoo, conditioner. in the shower... Dirty old cutlery in the dishwasher from the last guest. 1 towel....no bed fittings for the pullout couch. Again we got everything at the front desk but those are things that should be stocked and cleaned at all times. Breakfast was a joke. One simple buffet line of over greased and cold items. There was no milk for the cereal either....No waffles?!?! My staff was not happy at all. That was our only meal until late afternoon. No milk...really? All in all it wasn't the worst stay, but for the price you pay a HOME2 this was a Home-2. Will not be staying here ever again. The La Quinta next door looks brand new!

The hotel dtay was excellent, breakfast was good. Hotel was safe and secure and location was good for outside of Atlanta area. My only issue was during my 4 day stay room service was not conducted 2 of those days.

Our e-passkey didn’t work; we didn’t get credit for Hilton rewards; the shower soap/shampoo was empty; the breakfast was worse than a gas mart; towels were not enough and poor quality; the property itself was in poor shape. It was the worst Home 2 Suites we have been in.

The first problem we encountered was the toilet seat was extremely loose. I tried to tighten it by hand but it really required a large screwdriver to do the job. The air conditioner/heat pump did not seem to control the set temperature very well. When in the "heat" mode it was very noisy. The weekday continental breakfast was good. It was not the same for the weekend. The coffee urn was empty for Saturday morning. Which I had to notify the person attending the breakfast bar. They also were out of napkins which they said they couldn't find any. The sausage sandwiches were cold also. Sunday morning the coffee was cold and the sandwiches were just a bit warmer. Monday morning was back to normal and the attendant was very pleasant and had the coffee and sandwiches at a good temperature.

weekend of Monster Jam at Atlanta Motor speedway. Kitchen was not ready for the breakfast crowd .

The hotel itself was nice. The hotel staff was very friendly and nice. The free breakfast was not what I was expecting. Pre-made breakfast sandwiches which gave me an upset stomach. No bacon. Not set up like other hotels that we stayed at. Not set up like buffet style. I ate a bagel with cream cheese, grabbed an apple and a banana every morning. As someone looking for protein to start my day they definitely lacked in that area. No hard boiled eggs. Pre-made or pre-frozen eggs. I didn’t like it. My husband liked the O.J. And waffles. The bed had memory foam which made falling asleep very difficult. Memory Foam is fine if it’s replaced after used but if it’s the same one used after person after person, it’s no good. Other hotels use Pillow Top now that’s comfortable. Other than that our stay was good. I liked that I could stay there with our fur babies, which is a plus.

Breakfast is like a Cafe-ready to go assorted biscuits. Customer Service