TownePlace Suites by Marriott Wareham Buzzards Bay

Everything was wonderful! From the moment we walked in the door Chris was so kind and helpful.

Not one complaint. The room, the location the staff, everything was perfect.

Definitely will be staying again

this place is one the best places that i stayed with my family on vacation, from the staff to service the lady in the kitchen to time to bring my 7 grand children some coloring paper and crayons. I definitely give this place 100% for family vac . I ll be back

I arrived at the hotel a little before 9:00 PM. Check-in was pleasant, and the receptionist was courteous. However, as soon as we opened the door to our room, we were hit with an overwhelming, foul odor. It smelled like something had died in the room. I'm not someone who normally complains, but this was impossible to ignore. I went back to the front desk, where I was told there was nothing they could do because the hotel was fully booked. I then requested a refund. Before taking any action, they sent the head of housekeeping to inspect the room, leaving us waiting in the lobby late at night. Only after the head of housekeeping confirmed that the smell was indeed terrible did the receptionist call his manager. While he was on the phone, I overheard him tell his manager that the head of housekeeping had first tried spraying down the room to cover up the odor. I found that extremely unprofessional. Covering up the smell doesn't solve the underlying problem. After speaking with his manager, he then proceeded to... wait for it... switch us to another room. If the hotel really had been fully booked, as we were initially told, that means they were simply planning to give the original room to another guest, which is unacceptable. I expected much higher standards from a company like Marriott. Oh and by the way, the TV in our replacement room appeared to have a loose connection because it kept randomly turning on and off. Overall, this was a very disappointing experience. 👎