Is parking available at the property?

Free self-parking is available on-site.

What are the check-in and check-out times?

Check-in is from 16:00 until 23:59, and check-out is at 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas.

Where is the property located in relation to key landmarks?

The hotel is located in Ontario, California, within a 10-minute drive of Ontario Mills Shopping Mall and Ontario Convention Center. It is approximately 4.5 miles from Scandia Amusement Park and 4.8 miles from Toyota Arena.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal. Operational hours are not specified.

What are the hotel's policies for guests staying with children?

Children stay free when occupying the parent or guardian's room, using existing bedding.

Hotel Hacienda at Ontario Ranch in Ontario

Average nightly price at Hotel Hacienda at Ontario Ranch by month, last 12 months (USD)
Month	Average price
January	$79
February	$83
March	$104
April	$73
May	$83
June	$91
July	$79
August	$81
September	$90
October	$85
November	$83
December	$83

What guests think

At Hotel Hacienda at Ontario Ranch, guests frequently praise friendly front-desk staff and the value for money, while feedback on cleanliness and maintenance is mixed, with spacious rooms balancing convenience off the freeway against occasional noise and wear.

Facilities are basic, with a small pool and some suites featuring in room jetted tubs; parking can be tight and there is no elevator. On-site breakfast is minimal, but there are several casual dining options within walking distance. A few guests reported deposit or billing disputes and one troubling after-hours room entry. Overall, it suits travelers seeking simple comforts and an easy stopover.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: a small pool (some enjoyed it) and some rooms with jetted tubs. Parking is tight and there is no elevator; a few mentions of an out-of-order ice machine.

Related guest reviews

4

Taylor

Nov 1, 2025

·

Stayed 1 night

Staff was rude. Parking lot was small & cramped. Room was cleanish but it was more of a motel then a hotel.

8

alicia

Oct 16, 2023

·

Stayed 1 night

Older hotel, with large family room. Parking was easy, and close to the freeway. Pool closes at sundown but I would definitely recommend this budget hotel to other family travelers

10

Metri

Jul 27, 2024

·

Stayed 1 night

My family and I enjoyed our stay. The rooms were clean spacious, A/C worked perfect, pool was clean, staff was friendly and the area was quiet. I would highly recommend.

10

Johnny

Feb 17, 2025

·

Stayed 2 nights

Outstanding place, customer service! Only down fall the ice machine was out of order!

10

Sherrilyn

Mar 5, 2024

·

Stayed 1 night

Clean easy access quiet Elevator would have been nice as it was raining and stairs can be slippery but this is not a show stopper at all

10

Maria

Jun 14, 2024

·

Stayed 1 night

Stayed one night with my niece and nephews they enjoyed themselves in the pool and had a little snack for breakfast. The person working in office was really nice and hopefully

10

Kari

Feb 19, 2024

·

Stayed 2 nights

We had 2 adults and 3 kids and we enjoyed it. Note that the suite unit is upstairs and no elevator, but we made it happen. There was a fridge, microwave, coffee pot. Lots of room for everyone. 2 queens and pull out bed. Ac/heater unit the in bedroom as well as the living space with the pull out bed/couch. We didnt use the pool since the weather was too cold but it was really small. Dennys was right next door and you got a discount if you stayed at the hotel. There were also 3 other fast food restaurants walking distance. Pillows were flat and I wish the bed covers were a little thicker/heavier but overall it worked for our needs.

6

Patrick

Dec 16, 2024

·

Stayed 3 nights

This hotel uses false advertising. They manipulate the pictures online to make the property look better than it actually is. Example the pool.

8

Sharyn

Dec 15, 2022

·

The property has been upgraded and is nicer. The mattresses are very comfortable and everything works. Vending machines for ore products would be an improvement.

10

Nubia

Mar 12, 2023

·

Stayed 1 night

All was clean and comfortable! Parking spaces are so small though.

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Cleanliness

Cleanliness is inconsistent. Many reviews praise clean rooms, but recurring complaints cite dirty bathrooms or linens, hair, stained or worn furniture, odors or smoke smells, and occasional pests.

Related guest reviews

10

Kathryn

Nov 17, 2025

·

Stayed 2 nights

Clean spacious room friendly staff.

6

steven

Nov 14, 2024

·

Stayed 1 night

check in staff is amazing, she’s very helpful. however, the sheets and towels are dirty and stained and look like they haven’t been cleaned.

8

Stacy

Jul 20, 2025

·

Stayed 1 night

The staff was very friendly, the room was clean and quiet. Great premium channels. Spacious room. I would give it 5 stars if the bed was more comfortable but everything else was great especially for the price.

4

Pamela

Sep 21, 2024

·

Stayed 1 night

The hotel room was acceptably clean except the sofa had exceeded it’s retirement age. It was extremely dirty and we wouldn’t even use it to our set our luggage on so sitting on it was never an option for us. The condition the sofa was in was unacceptable! Also The only window faced a very busy street so you had to keep the shade drawn and it was rather noisy.

4

Kristy

Nov 11, 2025

·

Stayed 1 night

Cons: hair in shower and throughout bathroom, baseboards yucky, stale smell in room, did not feel clean. Pros: h

10

Alex

Nov 21, 2025

·

Stayed 2 nights

Clean room

6

Cinthia

Feb 12, 2024

·

Stayed 1 night

The room looked clean at a glance but it was dusty the floor was dirty and on top of that there was cockroaches in the room. It was a rainy day so we wanted some coffee as the have a coffee maker in the room. But once I opened it to prep for the coffe it was dusty and dirty as if no one cleaned after. We had kids with us and definitely would not comeback specially with kids.

6

Jose

Nov 28, 2025

·

Stayed 1 night

Bed was ok but broken. Bathroom was dirty had hair everywhere. Floor was not clean

10

Brenda

Aug 10, 2024

·

Stayed 1 night

Clean and I liked the fact no carpet or musty smell

6

Jessica

Jul 27, 2025

·

Stayed 2 nights

The front desk staffing were very nice, welcoming and friendly! The room itself was ok. It smelled like cigarettes and on the last day there was a power outage for about 25 mins so it was hard to see anything in the room while packing up to make sure we were out in time for check out.

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Rooms

Rooms are frequently described as spacious and generally comfortable, with some featuring in-room jetted tubs and partial renovations. Downsides include thin walls or traffic noise, hard beds, dated or worn furnishings, low shower heads, and occasional maintenance issues.

Related guest reviews

10

Omar

Jul 6, 2023

·

Stayed 4 nights

Overall is was good, but my only concern would be the shower. I mean im 6ft, 2 inches, the shower head is about almost 5 feel tall. The tub, is small. Showering for me was tuff.

10

Kenneth

Jan 9, 2025

·

Stayed 1 night

Very spacious

8

Brian

Feb 14, 2024

·

Stayed 1 night

Rooms are mostly renovated, but the bathtub was dated and a bit corroded around the drain. There were a couple hairs in the bathroom. Location is right next to the freeway onramp so expect continuous vehicle noise.

8

Jessica

Jul 11, 2024

·

Stayed 1 night

The room looked recently updated and decent.. it was quiet for the most part.. but the bed was super hard and not very comfortable..

6

Adriana

May 12, 2025

·

Stayed 1 night

It’s a bit outdated but for the price was great! The jucazzi tub was cool I took a jet bath. Beds were comfortable & clean.

10

Janet

Feb 1, 2025

·

Stayed 2 nights

Room exactly as photos. Really spacious and quiet and family friendly

10

Cheryl

Aug 11, 2024

·

Stayed 1 night

Staff are great. We checked in late but they were very accommodating. The room was spacious and has the basic amenities. The area was quiet and safe.

10

Jessica

May 18, 2025

·

Stayed 1 night

Great customer service at check-in and check-out. Room was very spacious and clean!

10

Maribell

Sep 22, 2025

·

Stayed 1 night

Loud street and some signs of wear/tear, but otherwise a great place to stay.

4

Maria

Jan 11, 2024

·

Stayed 1 night

Could hear conversations from room next door

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, welcoming, and accommodating, with quick check in. A minority report rudeness, poor response to disturbances or maintenance problems, deposit or billing disputes, and one troubling after hours room entry.

Related guest reviews

10

Kristina

Jul 6, 2024

·

Stayed 1 night

Nice rooms that are very clean! Friendly front desk staff.

4

Taylor

Nov 1, 2025

·

Stayed 1 night

Staff was rude. Parking lot was small & cramped. Room was cleanish but it was more of a motel then a hotel.

4

Cynthia

Apr 16, 2025

·

Stayed 1 night

The front staff attendant that checked me in was great. She was very friendly and very efficient. The place was clean. Our room was very nice and clean I had no complaints, that was until the night of my staying at around 11:50 a nighttime attendant used their master key to come in my room unannounced, attempting to come in until he heard my husband’s voice yell at him to get out. My husband got out of bed and ran outside and he was no where around . My husband finally seen him and questioned him about walking in the room and all he said was he thought the room was empty and that it was a computer glitch. (even thought the next morning a female attendant knocked on my door and handed me my drivers license because when I checked in I left it) . He did not knock on the door, the shade on the window was closed, the tv was on! I still no idea why he went into the room! I checked into the room alone and my husband came in later (thank god) I was so scared. What if my husband wasn’t there!? What would have happened I did not feel safe at all after that, he needs to be fired

4

steven

Aug 22, 2024

·

Stayed 1 night

my debit card was charged when i already paid for my room with a separate card

10

mary

Dec 21, 2025

·

Stayed 2 nights

The whole place was great! The staff (Ruben) was very nice and efficient. Will definitely come again and will also refer to friends.

10

DAVID

Jul 31, 2024

·

Stayed 1 night

Nick at front desk was especially helpful. It’s hard to find people who provide excellent customer service. Will definitely come back!

10

christopher

Jul 30, 2025

·

Stayed 1 night

Great staff

6

Joanna

Dec 23, 2022

·

Stayed 19,348 nights

The place was clean, and staff was friendly… but there was a disturbance a yelling couple fighting for hours I called front desk ( night ) and they did nothing to resolve the situation so I got no sleep at all because those people next to me were yelling and banging on the walls literally the entire night… I did call front desk in the morning to talk to a manager who offered me a late check out and refund. While they did apologize I hope next time staff handles a situation like this is properly instead of ignoring it

8

Patricia

Dec 7, 2025

·

Stayed 1 night

Very nice clerk at check in.

2

Amanda

Jun 8, 2025

·

Stayed 1 night

The television wasn’t working. The phone wasn’t working went to the front desk and they weren’t able to help us. Customer service is poor. And I would like a refund for the room. We had a small child and couldn’t watch tv for entertainment.

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Location

Convenient location right off the freeway, close to Kaiser and the airport, with many restaurants within walking distance. Some street facing rooms experience traffic noise.

Related guest reviews

10

Jennifer

Jun 2, 2024

·

Stayed 1 night

Checking in was super fast and easy. The room was very clean and cozy and spacious. I liked how convenient the location is.

10

Cindy

Jun 25, 2023

·

Stayed 1 night

It was a one night stay. Room was clean and very close to airport.

8

Erik

Jul 20, 2025

·

Stayed 1 night

Near freeway

8

Donald

Jul 23, 2024

·

Stayed 2 nights

Nicely remodeled interior. Relatively quiet. Convenient location close to the freeway and many local places to eat.

8

Walter

Aug 11, 2025

·

Stayed 1 night

Stayed in this property many times. Since the 90s. Have gone through changes. Mostly for the better. Easy 69 frwy access.

10

Teresa

Dec 18, 2024

·

Stayed 1 night

Our stay was a quick over night for a procedure the next day at Kaiser. The facility was close to everything and the room was comfortable.

10

Mario

Apr 14, 2024

·

Stayed 1 night

We had a jetted tub for two very nice. Gentleman at check in was great. Denny's next door, Taco Bell, McDonalds, Kentucky fried,Firehouse Subs, others all in the walkable area, easy to find right off freeway

10

Mario

Mar 29, 2024

·

Stayed 1 night

This room had a jacuzzi which was relaxing. Dennys next door with other places to eat all in walking distance. Coffee & Tea in lobby

10

Teresa

Oct 22, 2024

·

Stayed 1 night

Hotel was near Kaiser Permanente Ontario where we had appointments back to back.

10

Robert

Nov 3, 2023

·

Stayed 2 nights

Within 75 feet of several sit down restaurants. Quiet. Friendly staff. No bugs.

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Dining

Breakfast is very limited (coffee, juice, and a snack), and several guests wished for more options. Multiple eateries are within walking distance, though one review notes the neighboring Denny’s was closed.

Related guest reviews

10

Itzel

Sep 11, 2024

·

Stayed 3 nights

Hotel was clean Has dinning places near by

6

Ronald

Jul 4, 2024

·

Stayed 6 nights

Place was nice rooms need a little updating but beds were comfortable room was spacious and grounds were clean. Breakfast could use better options but overall nice stay. Front desk was very helpful.

10

Kari

Feb 19, 2024

·

Stayed 2 nights

We had 2 adults and 3 kids and we enjoyed it. Note that the suite unit is upstairs and no elevator, but we made it happen. There was a fridge, microwave, coffee pot. Lots of room for everyone. 2 queens and pull out bed. Ac/heater unit the in bedroom as well as the living space with the pull out bed/couch. We didnt use the pool since the weather was too cold but it was really small. Dennys was right next door and you got a discount if you stayed at the hotel. There were also 3 other fast food restaurants walking distance. Pillows were flat and I wish the bed covers were a little thicker/heavier but overall it worked for our needs.

8

Donald

Jul 23, 2024

·

Stayed 2 nights

Nicely remodeled interior. Relatively quiet. Convenient location close to the freeway and many local places to eat.

8

Brenda

Sep 27, 2024

·

Stayed 2 nights

I loved this hotel last time we stayed but behind the toilet did not get cleaned other than that it was good. We wish there was a better breakfast offered.

10

Mario

Apr 14, 2024

·

Stayed 1 night

We had a jetted tub for two very nice. Gentleman at check in was great. Denny's next door, Taco Bell, McDonalds, Kentucky fried,Firehouse Subs, others all in the walkable area, easy to find right off freeway

10

Mario

Mar 29, 2024

·

Stayed 1 night

This room had a jacuzzi which was relaxing. Dennys next door with other places to eat all in walking distance. Coffee & Tea in lobby

10

Robert

Nov 3, 2023

·

Stayed 2 nights

Within 75 feet of several sit down restaurants. Quiet. Friendly staff. No bugs.

6

Stacey

Dec 9, 2022

·

Stayed 1 night

The breakfast consists of coffe, juice and granola bar.

10

Mario

Dec 25, 2024

·

Stayed 1 night

Our room had a indoors jacuzzi, we got a good price through Expedia, unfortunately the Dennys next door is permanently closed

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $103	17 $101
18 $78	19 $81	20 $83	21 $72	22 $76	23 $87	24 $96
25 $76	26 $74	27 $82	28 $71	29 $100	30 $238	31 $211

Su	Mo	Tu	We	Th	Fr	Sa
1 $71	2 $71	3 $72	4 $77	5 $76	6 $89	7 $89
8 $68	9 $72	10 $71	11 $72	12 $74	13 $90	14 $85
15 $68	16 $71	17 $69	18 $71	19 $73	20 $98	21 $88
22 $78	23 $74	24 $69	25 $72	26 $75	27 $87	28 $96
29 $71	30 $73

Hotel Hacienda at Ontario Ranch

Prices for Hotel Hacienda at Ontario Ranch

Monthly average prices

About this property

Location

Room options

2 Queen Beds

2 Queen Beds Separate Living Room

1 King Bed Jetted Tub Suite

2 Queen Beds Accessible Tub

1 King Bed Accessible

1 King Bed Jetted Tub Deluxe

2 Queen Beds Jetted Tub Suite

2 Queen Beds Accessible Shower Access

1 King Bed

Guest reviews of Hotel Hacienda at Ontario Ranch

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Hotel Hacienda at Ontario Ranch

Considering this hotel for your Ontario trip?

Prices for upcoming dates