Copal Tulum Hotel
$65
/ night
Avg. for October
Prices for Copal Tulum Hotel
Select dates to see prices and availability
$65
/ night
Avg. for October
Monthly average prices
Nightly prices at Copal Tulum Hotel average $65 in October, the cheapest month, and $165 in January, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $165 |
| February | $102 |
| March | $96 |
| April | $89 |
| May | $78 |
| June | $81 |
| July | $80 |
| August | $76 |
| September | $71 |
| October | $65 |
| November | $73 |
| December | $130 |
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Oct · $65
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Most expensive: January (~$165)
Cheapest: October (~$65)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a health club, and bicycles to rent. Additional amenities at ...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a health club, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and bicycle tour information.
Business amenities
Featured amenities include express check-in, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Enjoy international cuisine at Copal Gastro Bar, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Rooms
Make yourself at home in one of the 85 air-conditioned rooms featuring minibars and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Location
With a stay at Copal Tulum Hotel in Tulum (Zama), you'll be a 5-minute drive from Tulum National Park and 7 minutes from Tulum Mayan Ruins. This luxury hotel is 3.5 mi (5.6 km) from Tulum Beach and 11.6 mi (18.7 km) from Xel-Há Park.
What's nearby
Hospital de Tulum(0.9 miles)
Hunab Lifestyle Center(1 miles)
Jaguar Park(1 miles)
Dos Aguas Park(1.1 miles)
Holistika Art Walk(1.7 miles)
Acceso al Parque Jaguar(2 miles)
Tulum National Park(2.1 miles)
Jaguar Viewpoint Tulum(2.1 miles)
Temple of Doom(2.2 miles)
Cenote Calavera(2.2 miles)
Tulum Tower(2.5 miles)
SFER IK(2.6 miles)
Tulum Beach(3 miles)
Las Palmas Public Beach(3 miles)
Tulum Mayan Ruins(3.1 miles)
Tulum Intl. Airport (TQO)(25.5 miles)
Cancun Intl. Airport (CUN)(75.4 miles)
Parking
Airport shuttle
Swimming pool
Babysitting / Child Services
Tour Desk
Dry Cleaning
Location
Aldea Zama Ixchel, Zama, Tulum, Tulum, Quintana Roo, Mexico
Hospital de Tulum (0.9 miles)
Hunab Lifestyle Center (1 miles)
Jaguar Park (1 miles)
Dos Aguas Park (1.1 miles)
Holistika Art Walk (1.7 miles)
Acceso al Parque Jaguar (2 miles)
Room options
13
Luxury Apartment, 2 Bedrooms, Terrace, Garden View
Room details
1 King Bed
, 2 Twin Beds
, and 1 Sofa Bed
Sleeps 4
1313 ft²
Deck or PatioAir ConditioningWi-Fi (Free)Kitchen
16
Luxury Apartment, 2 Bedrooms, Private Pool, Garden View
Room details
1 King Bed
, 2 Twin Beds
, and 1 Sofa Bed
Sleeps 4
1776 ft²
Deck or PatioAir ConditioningWi-Fi (Free)KitchenPrivate Pool
13
Deluxe Studio, 1 King Bed with Sofa Bed, Terrace, Garden View
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
807 ft²
Deck or PatioAir ConditioningWi-Fi (Free)Kitchen
8
Luxury Apartment, 1 Bedroom, Terrace, Garden View
Room details
2 Twin Beds
and 1 Sofa Bed
Sleeps 4
1023 ft²
Deck or PatioAir ConditioningWi-Fi (Free)Kitchen
15
Premium Apartment, 1 Bedroom, Private Pool, Garden View
Room details
2 Twin Beds
and 1 Sofa Bed
Sleeps 4
1658 ft²
Deck or PatioAir ConditioningWi-Fi (Free)KitchenPrivate Pool
12
Luxury Studio, 1 King Bed with Sofa Bed, Private Pool, Garden View
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
1163 ft²
Deck or PatioAir ConditioningWi-Fi (Free)KitchenPrivate Pool
19
Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View
Room details
3× King Beds
and 1 Sofa Bed
Sleeps 8
Deck or PatioAir ConditioningWi-Fi (Free)Kitchen
16
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View
Room details
2 King Beds
, 2 Twin Beds
, and 1 Sofa Bed
Sleeps 8
2314 ft²
Deck or PatioAir ConditioningWi-Fi (Free)KitchenPrivate Pool
14
Luxury Apartment, 1 Bedroom, Private Pool
Room details
2 Twin Beds
and 1 Sofa Bed
Sleeps 4
969 ft²
Deck or PatioAir ConditioningWi-Fi (Free)KitchenPrivate Pool
16
Premium Apartment, 2 Bedrooms, Private Pool, Garden View
Room details
1 King Bed
, 2 Twin Beds
, and 1 Sofa Bed
Sleeps 4
2303 ft²
Deck or PatioAir ConditioningWi-Fi (Free)KitchenPrivate Pool
9
Premium Double Room, 1 King Bed, Private Pool, Garden View
Room details
1 King Bed
Sleeps 2
786 ft²
Deck or PatioAir ConditioningWi-Fi (Free)Private BathroomPrivate Pool
8
Deluxe Double Room, 1 King Bed, Terrace
Room details
1 King Bed
Sleeps 2
484 ft²
Deck or PatioAir ConditioningWi-Fi (Free)Private Bathroom
12
Luxury Apartment, 4 Bedrooms, Garden View
Room details
2 King Beds
, 4× Twin Beds
, and 1 Sofa Bed
3100 ft²
Separate Dining AreaDeck or PatioAir ConditioningWi-Fi (Free)KitchenPrivate Pool
Guest reviews of Copal Tulum Hotel
8.5
Fabulous
Based on 1,000 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, Copal Tulum Hotel is praised for its lush jungle setting, serene atmosphere, and notably friendly staff, while the location is easier with bikes or taxis due to rough roads and limited street lighting after dark.
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What guests think
Across recent reviews, Copal Tulum Hotel is praised for its lush jungle setting, serene atmosphere, and notably friendly staff, while the location is easier with bikes or taxis due to rough roads and limited street lighting after dark.
Rooms are often spacious and comfortable, some with rooftop or plunge pools, but several guests reported thin walls or noisy connected doors and occasional mismatches between photos and actual room size or layout. Cleanliness feedback varies: many found areas spotless, yet recurring comments mention mildew or sewage odors, debris in some private pools, and housekeeping lapses; a few reviews also reported bed bugs. Power or Wi‑Fi interruptions and minor maintenance wear were also mentioned at times. Overall, expect a beautiful, relaxing stay with warm service, but check room details and be ready for occasional hiccups.
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AI-generated summary based on recent guest reviews
Facilities
Lush jungle-style grounds with multiple pools (including a rooftop), two on-site restaurants, and a well-regarded spa; bike/scooter rentals and parking are available. Reported drawbacks include unheated private pools, a small or dated gym, limited loungers, and occasional pool closures or renovations.
Related guest reviews
10
Wyatt
Nov 18, 2025
·
Stayed 2 nights
Wonderful hotel with many pools and 2 great restaurants. Special thanks to the great staff.
Wonderful hotel with many pools and 2 great restaurants. Special thanks to the great staff.
10
Catherine
Aug 22, 2025
·
Stayed 3 nights
I had a fantastic time in Copal. They had complimentary parking but you could also rent a bike if you wanted. I ate in the gastrobar for breakfast and lunch, food was very good and prices were normal for what’s in the area. I stayed in a 1 bedroom jungle view room. The hotel itself is gorgeous, very peaceful, the staff is amazing. We mostly dealt with Johnny and he was so nice, gave us great restaurant recommendations, and overall a really welcoming presence. The kitchen comes equipped with basic kitchen ware such as cutlery, plates, cups, pans to cook in etc. We got a deep tissue massage from the healing spot, it was fantastic. The masseuse was very friendly and listened to what you requested, the price point was also very reasonable unlike many other spas that are overpriced. The hotel is located near the main avenue, you have a 7/11 and gas station less than 5 minutes away so that’s very convenient, and you have a supermarket about 7 minutes away. Getting on the main avenue is less than a 10 minute drive so it’s perfect if you plan on taking day trips you’re very close to the center and can pretty much go anywhere without much added commute time. The hotel is located within a 30-40 minute drive from the airport. The only negative I have on the hotel is that I think the maintenance on it could be a bit better. The shower and faucet has a lot of water build up, the kitchen drawer liners are a bit stained, there are some dents on the doors, etc. Small details.
I had a fantastic time in Copal. They had complimentary parking but you could also rent a bike if you wanted. I ate in the gastrobar for breakfast and lunch, food was very good and prices were normal for what’s in the area. I stayed in a 1 bedroom jungle view room. The hotel itself is gorgeous, very peaceful, the staff is amazing. We mostly dealt with Johnny and he was so nice, gave us great restaurant recommendations, and overall a really welcoming presence. The kitchen comes equipped with basic kitchen ware such as cutlery, plates, cups, pans to cook in etc. We got a deep tissue massage from the healing spot, it was fantastic. The masseuse was very friendly and listened to what you requested, the price point was also very reasonable unlike many other spas that are overpriced. The hotel is located near the main avenue, you have a 7/11 and gas station less than 5 minutes away so that’s very convenient, and you have a supermarket about 7 minutes away. Getting on the main avenue is less than a 10 minute drive so it’s perfect if you plan on taking day trips you’re very close to the center and can pretty much go anywhere without much added commute time. The hotel is located within a 30-40 minute drive from the airport. The only negative I have on the hotel is that I think the maintenance on it could be a bit better. The shower and faucet has a lot of water build up, the kitchen drawer liners are a bit stained, there are some dents on the doors, etc. Small details.
10
Emma
Aug 17, 2025
·
Stayed 4 nights
We really enjoyed our stay at Copal and I would stay again. The private rooftop pool was really special and the jungle views were amazing. The apartment was well equipped but could do with some more cutlery and a kettle. Before going, I was concerned about the area not feeling safe or being loud with development but this wasn’t the case. The area felt safe and convenient for getting to other parts of Tulum - I saw many women walking their dogs alone after dark. There is work going on in the area but I didn’t hear it and it didn’t affect Copal because of the jungle trees hiding it from view- I’m usually sensitive to this sort of thing. The roads and paths were fine and walkable -even with a pushchair. Nearby park for kids & on street parking readily available outside the hotel. We stayed with our toddler and he loved the main pool downstairs because it had shady parts. If you prefer sun, there is also the rooftop pool - or a private rooftop pool if you choose those rooms (which I thought was well worth it for us with a toddler during nap time). Small gym was helpful. You can rent bikes from the hotel but we didn’t. Overall, I would recommend Copal; it was actually my favourite hotel from our whole trip in Mexico (5 hotels in total). The only thing I would say, at the end of our stay my partner heard someone mention that we could visit Copal’s sister hotel for free. Not sure how true that is but it would have been nice to know since our final hotel was nearby to it.
We really enjoyed our stay at Copal and I would stay again. The private rooftop pool was really special and the jungle views were amazing. The apartment was well equipped but could do with some more cutlery and a kettle. Before going, I was concerned about the area not feeling safe or being loud with development but this wasn’t the case. The area felt safe and convenient for getting to other parts of Tulum - I saw many women walking their dogs alone after dark. There is work going on in the area but I didn’t hear it and it didn’t affect Copal because of the jungle trees hiding it from view- I’m usually sensitive to this sort of thing. The roads and paths were fine and walkable -even with a pushchair. Nearby park for kids & on street parking readily available outside the hotel. We stayed with our toddler and he loved the main pool downstairs because it had shady parts. If you prefer sun, there is also the rooftop pool - or a private rooftop pool if you choose those rooms (which I thought was well worth it for us with a toddler during nap time). Small gym was helpful. You can rent bikes from the hotel but we didn’t. Overall, I would recommend Copal; it was actually my favourite hotel from our whole trip in Mexico (5 hotels in total). The only thing I would say, at the end of our stay my partner heard someone mention that we could visit Copal’s sister hotel for free. Not sure how true that is but it would have been nice to know since our final hotel was nearby to it.
10
Maggie
Feb 14, 2023
·
Stayed 4 nights
Beautiful, relaxing, great staff, delicious food, gorgeous pools!
Beautiful, relaxing, great staff, delicious food, gorgeous pools!
10
clara
Mar 3, 2025
·
Stayed 1 night
Love the hotel and the inside environment. I’d have preferred if the pools were heated. Great service!!
Love the hotel and the inside environment. I’d have preferred if the pools were heated. Great service!!
10
Reynaldo
Jul 4, 2025
·
Stayed 3 nights
Great boutique like hotel, great options with your own personal plunge pool. Great breakfast, lunch, and dining options. Loved the Jungle feel within the hotel.
Great boutique like hotel, great options with your own personal plunge pool. Great breakfast, lunch, and dining options. Loved the Jungle feel within the hotel.
10
Kasana
Jun 28, 2025
·
Stayed 1 night
Staff is so friendly. Everyone was so courteous and check out isnt until 12pm which is a benefit, they arranged a driver for us as well to pick us up from the airport. I will definitely be back. The room was also beautiful and spacious, came with its own pool. We only stayed one night. The food at their restaurant was also very delicious we ate there for dinner and breakfast and they have HOOKAH.
Staff is so friendly. Everyone was so courteous and check out isnt until 12pm which is a benefit, they arranged a driver for us as well to pick us up from the airport. I will definitely be back. The room was also beautiful and spacious, came with its own pool. We only stayed one night. The food at their restaurant was also very delicious we ate there for dinner and breakfast and they have HOOKAH.
6
Santiago
Feb 20, 2025
·
Stayed 1 night
El gym todo estaba roto, viejo y no funcional
El gym todo estaba roto, viejo y no funcional
8
Petra
Apr 16, 2025
·
Stayed 2 nights
Nice relaxing place. One of the pools was closed so there wasn't much public pool/relaxation area available. Overall really great value for money and definitely a place that I can recommend.
Nice relaxing place. One of the pools was closed so there wasn't much public pool/relaxation area available. Overall really great value for money and definitely a place that I can recommend.
8
Elena
Feb 13, 2024
·
Stayed 4 nights
Overall, good stay for the money. The location is central to beach (about 10 mins drive) and the town area - you can walk there 15 mins walk. Lots of little cute cafes around the area that are walkable as well. Pool area is small and gym is tiny so if you are coming for that, then it’s not the right hotel probably but the rooms are beautiful and cozy.
Overall, good stay for the money. The location is central to beach (about 10 mins drive) and the town area - you can walk there 15 mins walk. Lots of little cute cafes around the area that are walkable as well. Pool area is small and gym is tiny so if you are coming for that, then it’s not the right hotel probably but the rooms are beautiful and cozy.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: many guests describe clean rooms and grounds, but recurring comments mention mildew or sewage odors, debris in some private pools, and lapses in towel replenishment; a few reviews also report bed bugs.
Related guest reviews
4
Samantha
Jul 27, 2024
·
Stayed 3 nights
I booked the most expensive room and it had bed bugs. I woke up with over 36 bites all over my body when I alerted the staff they acted as if they didn't know about the problem until I told them I had photos. Then the story changed. I tried to allow them to make things right but unfortunately they blamed the pesticide company! There was loud construction being done every day. It was just not the experience I was looking for in a vacation. I would recommend a hotel closer to the beach with better reviews and food choices.
I booked the most expensive room and it had bed bugs. I woke up with over 36 bites all over my body when I alerted the staff they acted as if they didn't know about the problem until I told them I had photos. Then the story changed. I tried to allow them to make things right but unfortunately they blamed the pesticide company! There was loud construction being done every day. It was just not the experience I was looking for in a vacation. I would recommend a hotel closer to the beach with better reviews and food choices.
10
Sashawna
Nov 20, 2025
·
Stayed 2 nights
It was amazing clean and the staff was very nice would go again.
It was amazing clean and the staff was very nice would go again.
2
Christopher
Nov 23, 2025
·
Stayed 3 nights
BEWARE!! Mold!! The room smelled of a mildew stench, they offered us another room but we left the hotel. Then refused to give us a refund. Deplorable behavior and I will leave reviews on every platform I can find. They were completely friendly as we chose to leave the hotel and then withheld our money. They refused to give it back to the travel website. Sickening. DO NOT BOOK.
BEWARE!! Mold!! The room smelled of a mildew stench, they offered us another room but we left the hotel. Then refused to give us a refund. Deplorable behavior and I will leave reviews on every platform I can find. They were completely friendly as we chose to leave the hotel and then withheld our money. They refused to give it back to the travel website. Sickening. DO NOT BOOK.
6
Allison
Oct 18, 2024
·
Stayed 5 nights
The hotel was pretty and well kept. The staff were friendly and helpful and the onsite restaurants were amazing. The room was exceptionally moldy to the point where it was uncomfortable to be in and my allergies were very active making it hard to breath.
The hotel was pretty and well kept. The staff were friendly and helpful and the onsite restaurants were amazing. The room was exceptionally moldy to the point where it was uncomfortable to be in and my allergies were very active making it hard to breath.
6
BERNADETTE
Feb 17, 2025
·
Stayed 2 nights
The facilities beautiful, nice, room was clean but outside private pool area was dirty, dirty dishes left behind and pool was full of debri. Besides that, all was nice. Staff was very friendly.
The facilities beautiful, nice, room was clean but outside private pool area was dirty, dirty dishes left behind and pool was full of debri. Besides that, all was nice. Staff was very friendly.
6
Marc Nicolàs
Jan 26, 2025
·
Room was very dirty
Room was very dirty
10
Rafael
Apr 22, 2025
·
Stayed 3 nights
Great staff, hotel was clean and quiet
Great staff, hotel was clean and quiet
4
Tara
Jan 26, 2025
·
Stayed 5 nights
Health Warning!! ALERT! ALERT! The properties location is great! Staff is amazing! Mold amd mildew smell is why I'm giving them 2 stars. We checked another room out that was equivalent to our room and it was also mold and a mildew smell. We were informed by the hotel staff that it was the A/C units. They did come service the units and it temporarily solved the problem. The smell is embedded in all my clothes , suitcase, purse. This is a health hazard and should be fixed.
Health Warning!! ALERT! ALERT! The properties location is great! Staff is amazing! Mold amd mildew smell is why I'm giving them 2 stars. We checked another room out that was equivalent to our room and it was also mold and a mildew smell. We were informed by the hotel staff that it was the A/C units. They did come service the units and it temporarily solved the problem. The smell is embedded in all my clothes , suitcase, purse. This is a health hazard and should be fixed.
10
Gunther
Nov 14, 2025
·
Stayed 3 nights
The hotel and our room was spotless and spacious. Really had the feeling we had arrived at a little tranquil, relaxation oasis of calm in the bustling city. The staf were always very helpful in any questions we had. 10/10 would recommend.
The hotel and our room was spotless and spacious. Really had the feeling we had arrived at a little tranquil, relaxation oasis of calm in the bustling city. The staf were always very helpful in any questions we had. 10/10 would recommend.
2
Yixin
Dec 29, 2023
·
Stayed 5 nights
Unpleasant Odors and Poor Cleanliness Rating: ⭐️ My recent five-night stay at this hotel was far from satisfactory. The bathroom smelled like sewage from day one, and only one out of five rooms was adequately clean. The water had an off-putting odor, and the shower drain was dysfunctional, making for an uncomfortable and unsanitary experience. Overall, I strongly recommend looking elsewhere for accommodation.
Unpleasant Odors and Poor Cleanliness Rating: ⭐️ My recent five-night stay at this hotel was far from satisfactory. The bathroom smelled like sewage from day one, and only one out of five rooms was adequately clean. The water had an off-putting odor, and the shower drain was dysfunctional, making for an uncomfortable and unsanitary experience. Overall, I strongly recommend looking elsewhere for accommodation.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and comfortable with jungle views and options for rooftop or plunge pools. Recurrent drawbacks include thin walls/connecting doors causing noise, some rooms smaller or darker than photos suggest, and occasionally unreliable Wi‑Fi or finicky locks.
Related guest reviews
10
Emma
Aug 17, 2025
·
Stayed 4 nights
We really enjoyed our stay at Copal and I would stay again. The private rooftop pool was really special and the jungle views were amazing. The apartment was well equipped but could do with some more cutlery and a kettle. Before going, I was concerned about the area not feeling safe or being loud with development but this wasn’t the case. The area felt safe and convenient for getting to other parts of Tulum - I saw many women walking their dogs alone after dark. There is work going on in the area but I didn’t hear it and it didn’t affect Copal because of the jungle trees hiding it from view- I’m usually sensitive to this sort of thing. The roads and paths were fine and walkable -even with a pushchair. Nearby park for kids & on street parking readily available outside the hotel. We stayed with our toddler and he loved the main pool downstairs because it had shady parts. If you prefer sun, there is also the rooftop pool - or a private rooftop pool if you choose those rooms (which I thought was well worth it for us with a toddler during nap time). Small gym was helpful. You can rent bikes from the hotel but we didn’t. Overall, I would recommend Copal; it was actually my favourite hotel from our whole trip in Mexico (5 hotels in total). The only thing I would say, at the end of our stay my partner heard someone mention that we could visit Copal’s sister hotel for free. Not sure how true that is but it would have been nice to know since our final hotel was nearby to it.
We really enjoyed our stay at Copal and I would stay again. The private rooftop pool was really special and the jungle views were amazing. The apartment was well equipped but could do with some more cutlery and a kettle. Before going, I was concerned about the area not feeling safe or being loud with development but this wasn’t the case. The area felt safe and convenient for getting to other parts of Tulum - I saw many women walking their dogs alone after dark. There is work going on in the area but I didn’t hear it and it didn’t affect Copal because of the jungle trees hiding it from view- I’m usually sensitive to this sort of thing. The roads and paths were fine and walkable -even with a pushchair. Nearby park for kids & on street parking readily available outside the hotel. We stayed with our toddler and he loved the main pool downstairs because it had shady parts. If you prefer sun, there is also the rooftop pool - or a private rooftop pool if you choose those rooms (which I thought was well worth it for us with a toddler during nap time). Small gym was helpful. You can rent bikes from the hotel but we didn’t. Overall, I would recommend Copal; it was actually my favourite hotel from our whole trip in Mexico (5 hotels in total). The only thing I would say, at the end of our stay my partner heard someone mention that we could visit Copal’s sister hotel for free. Not sure how true that is but it would have been nice to know since our final hotel was nearby to it.
8
Beyonce
Oct 1, 2024
·
Stayed 4 nights
The hotel is very nice, but the room I had paid for was so small in person but only the picture it looked so big and spacious, I had to pay more money at the property to get another room
The hotel is very nice, but the room I had paid for was so small in person but only the picture it looked so big and spacious, I had to pay more money at the property to get another room
10
Roberta
Jan 21, 2026
·
Stayed 2 nights
O quarto era super confortável, grande e bem equipado. Ganhamos um upgrade para um quarto com piacina particular.
O quarto era super confortável, grande e bem equipado. Ganhamos um upgrade para um quarto com piacina particular.
10
Yaofang
Nov 21, 2025
·
Stayed 2 nights
Very big and comfortable and pretty as seen in the pictures. Probably the most comfortable hotel we lived during this trip. It’s in an hotel area which is not so convenient if you want to shop around. But I feel there are enough things to do here for relaxing. There are 2 restaurants in the hotel and both are good but a bit pricy. The spa service is very good but also for a price. There are more good places to eat if you don’t mind walking around. It is true some of the roads nearby are terrible. But most of the roads are fine and this area feels very safe. Take your time if you drive here and the gps leads you to somewhere with bad road. There are normally other ways to avoid those bad roads. The private pool is not heat up so think about it when it’s not too hot. They don’t have free breakfast so we bought some bread and eggs and cook our own. They have full kitchen space which is very convenient in this case
Very big and comfortable and pretty as seen in the pictures. Probably the most comfortable hotel we lived during this trip. It’s in an hotel area which is not so convenient if you want to shop around. But I feel there are enough things to do here for relaxing. There are 2 restaurants in the hotel and both are good but a bit pricy. The spa service is very good but also for a price. There are more good places to eat if you don’t mind walking around. It is true some of the roads nearby are terrible. But most of the roads are fine and this area feels very safe. Take your time if you drive here and the gps leads you to somewhere with bad road. There are normally other ways to avoid those bad roads. The private pool is not heat up so think about it when it’s not too hot. They don’t have free breakfast so we bought some bread and eggs and cook our own. They have full kitchen space which is very convenient in this case
8
Louise
Feb 28, 2026
·
Stayed 6 nights
Personalen var trevliga, rummet bra. Dock väldigt lyhört.
Personalen var trevliga, rummet bra. Dock väldigt lyhört.
10
Helge
Mar 7, 2025
·
Stayed 5 nights
Hotellet är väldigt trevligt. Ligger nära ett utsatt område i Tulum där det saknas gatulampor och är mörkt. Det var ofta kö till receptionen. Wifi var något osäkert, fick använda wifi tillhörande rummet bredvid. Restaurang och pool var väldigt trevliga.
Hotellet är väldigt trevligt. Ligger nära ett utsatt område i Tulum där det saknas gatulampor och är mörkt. Det var ofta kö till receptionen. Wifi var något osäkert, fick använda wifi tillhörande rummet bredvid. Restaurang och pool var väldigt trevliga.
8
Marquita
Jun 17, 2025
·
Stayed 5 nights
I really enjoyed my stay at Copal. The staff was extremely friendly and prompt to all my requests. The location is in a great area and not that far from the city. I gave this property four stars because of the condition of my door. There were times that I could not lock it, which was kind of scary at night. But other than that, I would definitely stay here again.
I really enjoyed my stay at Copal. The staff was extremely friendly and prompt to all my requests. The location is in a great area and not that far from the city. I gave this property four stars because of the condition of my door. There were times that I could not lock it, which was kind of scary at night. But other than that, I would definitely stay here again.
10
Kristian Nygård
Feb 9, 2026
·
Stayed 5 nights
Nydelig hotell, rene og fine rom, flotte fasiliteter og rolig vibe og omgivelser. Personellet var også veldig hyggelige og behjelpelige. Det eneste minuset er at rommet vårt var egentlig del av et connected rom, men døren var låst slik at det ble to separate rom - og det var ekstremt lytt ned til det andre rommet/leiligheten under. Man kunne høre absolutt alt naboene gjorde og pratet om, til tross for at hotellet reklamerer for lydtette rom. Men gitt så hyggelig personale og flott hotell ellers, vil jeg uansett gi oppholdet 5 stjerner.
Nydelig hotell, rene og fine rom, flotte fasiliteter og rolig vibe og omgivelser. Personellet var også veldig hyggelige og behjelpelige. Det eneste minuset er at rommet vårt var egentlig del av et connected rom, men døren var låst slik at det ble to separate rom - og det var ekstremt lytt ned til det andre rommet/leiligheten under. Man kunne høre absolutt alt naboene gjorde og pratet om, til tross for at hotellet reklamerer for lydtette rom. Men gitt så hyggelig personale og flott hotell ellers, vil jeg uansett gi oppholdet 5 stjerner.
10
Reynaldo
Jul 4, 2025
·
Stayed 3 nights
Great boutique like hotel, great options with your own personal plunge pool. Great breakfast, lunch, and dining options. Loved the Jungle feel within the hotel.
Great boutique like hotel, great options with your own personal plunge pool. Great breakfast, lunch, and dining options. Loved the Jungle feel within the hotel.
4
Timothy
Jan 5, 2025
·
Stayed 5 nights
The photos of the hotel rooms do not correlate to the room you are bookig.
The photos of the hotel rooms do not correlate to the room you are bookig.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly and helpful across front desk, concierge, and dining, with easy WhatsApp communication and help arranging transport and activities. A minority reported slow responses, poor issue resolution, or check-in queues.
Related guest reviews
10
Catherine
Aug 22, 2025
·
Stayed 3 nights
I had a fantastic time in Copal. They had complimentary parking but you could also rent a bike if you wanted. I ate in the gastrobar for breakfast and lunch, food was very good and prices were normal for what’s in the area. I stayed in a 1 bedroom jungle view room. The hotel itself is gorgeous, very peaceful, the staff is amazing. We mostly dealt with Johnny and he was so nice, gave us great restaurant recommendations, and overall a really welcoming presence. The kitchen comes equipped with basic kitchen ware such as cutlery, plates, cups, pans to cook in etc. We got a deep tissue massage from the healing spot, it was fantastic. The masseuse was very friendly and listened to what you requested, the price point was also very reasonable unlike many other spas that are overpriced. The hotel is located near the main avenue, you have a 7/11 and gas station less than 5 minutes away so that’s very convenient, and you have a supermarket about 7 minutes away. Getting on the main avenue is less than a 10 minute drive so it’s perfect if you plan on taking day trips you’re very close to the center and can pretty much go anywhere without much added commute time. The hotel is located within a 30-40 minute drive from the airport. The only negative I have on the hotel is that I think the maintenance on it could be a bit better. The shower and faucet has a lot of water build up, the kitchen drawer liners are a bit stained, there are some dents on the doors, etc. Small details.
I had a fantastic time in Copal. They had complimentary parking but you could also rent a bike if you wanted. I ate in the gastrobar for breakfast and lunch, food was very good and prices were normal for what’s in the area. I stayed in a 1 bedroom jungle view room. The hotel itself is gorgeous, very peaceful, the staff is amazing. We mostly dealt with Johnny and he was so nice, gave us great restaurant recommendations, and overall a really welcoming presence. The kitchen comes equipped with basic kitchen ware such as cutlery, plates, cups, pans to cook in etc. We got a deep tissue massage from the healing spot, it was fantastic. The masseuse was very friendly and listened to what you requested, the price point was also very reasonable unlike many other spas that are overpriced. The hotel is located near the main avenue, you have a 7/11 and gas station less than 5 minutes away so that’s very convenient, and you have a supermarket about 7 minutes away. Getting on the main avenue is less than a 10 minute drive so it’s perfect if you plan on taking day trips you’re very close to the center and can pretty much go anywhere without much added commute time. The hotel is located within a 30-40 minute drive from the airport. The only negative I have on the hotel is that I think the maintenance on it could be a bit better. The shower and faucet has a lot of water build up, the kitchen drawer liners are a bit stained, there are some dents on the doors, etc. Small details.
10
Isatu
Feb 23, 2026
·
Stayed 4 nights
The staff kept the room clean everyday and was very polite and generous. The front desk staff was very friendly and helpful with any requests we may have had, especially jimmy who worked at the front desk.
The staff kept the room clean everyday and was very polite and generous. The front desk staff was very friendly and helpful with any requests we may have had, especially jimmy who worked at the front desk.
2
Tandeleya
Nov 18, 2025
·
Stayed 1 night
We been going there almost once a month, if not more for years. You would think people we absolutely remember and recognize would treat us better. We have a mediocre service. Where they one a tip for just opening the door… They started to kick us out exactly at 12;00 where we actually had another day stay (which, no matter how many years we been loyal to Copal, would not refund, as we booked the wrong day). The mattresses and linens were great, now they have been changed. My husband and I woke up with out backs hurting.
We been going there almost once a month, if not more for years. You would think people we absolutely remember and recognize would treat us better. We have a mediocre service. Where they one a tip for just opening the door… They started to kick us out exactly at 12;00 where we actually had another day stay (which, no matter how many years we been loyal to Copal, would not refund, as we booked the wrong day). The mattresses and linens were great, now they have been changed. My husband and I woke up with out backs hurting.
10
Wayne
Jan 28, 2024
·
Stayed 9 nights
The staff at the Copal Tulum Hotel was the best part of my experience, every single one of them was very helpful right from the beginning. Even before I got there they took care of my airport pick up. Right as I got to the hotel Anna was there with a smile and a calming good vibe, Max was always available to help and give recommendations, Johnny at the excursion desk was absolutely charming and my boys Diego and Manuel at the restaurant always took care of me. The ambience of the hotel was great, very clean and most importantly clam and relaxing as advertised, which is exactly what i wanted. I’d definitely stay here again the next time I am in Tulum.
The staff at the Copal Tulum Hotel was the best part of my experience, every single one of them was very helpful right from the beginning. Even before I got there they took care of my airport pick up. Right as I got to the hotel Anna was there with a smile and a calming good vibe, Max was always available to help and give recommendations, Johnny at the excursion desk was absolutely charming and my boys Diego and Manuel at the restaurant always took care of me. The ambience of the hotel was great, very clean and most importantly clam and relaxing as advertised, which is exactly what i wanted. I’d definitely stay here again the next time I am in Tulum.
10
Tammy
Aug 28, 2025
·
Stayed 3 nights
One of the best hotels ever. If you want peace and quiet- good food, beautiful grounds, safety, and the most outstanding staff ever- you will love Copal. Ivy, Johnny, and Victor at the front desk were nothing short of amazing and friendly. The hostess/waitress Paola, was super helpful. She found us a driver that was half the price of the others. I cannot tell you how much I loved this hotel. You must go experience it for yourself. We are returning with our family!!
One of the best hotels ever. If you want peace and quiet- good food, beautiful grounds, safety, and the most outstanding staff ever- you will love Copal. Ivy, Johnny, and Victor at the front desk were nothing short of amazing and friendly. The hostess/waitress Paola, was super helpful. She found us a driver that was half the price of the others. I cannot tell you how much I loved this hotel. You must go experience it for yourself. We are returning with our family!!
10
James
Jun 30, 2023
·
Stayed 4 nights
Where do I begin? Ana @ the front desk was awesome. Extremely helpful in answering all our questions and arranging our pick up and drop offs. Johnny also was great showing us around. Aaron @ the restaurant was awesome as well. Tomas our driver to and from the airport also was all you can ask for! The Hotel itself was super clean, the jungle vibe, A yoga set up every morning. This is just the vacation I needed. Relaxing and tranquil. Came here w family and they all enjoyed it as well. One more thing is the proximity to all beaches, excursions, and night life was the cherry on top!
Where do I begin? Ana @ the front desk was awesome. Extremely helpful in answering all our questions and arranging our pick up and drop offs. Johnny also was great showing us around. Aaron @ the restaurant was awesome as well. Tomas our driver to and from the airport also was all you can ask for! The Hotel itself was super clean, the jungle vibe, A yoga set up every morning. This is just the vacation I needed. Relaxing and tranquil. Came here w family and they all enjoyed it as well. One more thing is the proximity to all beaches, excursions, and night life was the cherry on top!
8
Marquita
Jun 17, 2025
·
Stayed 5 nights
I really enjoyed my stay at Copal. The staff was extremely friendly and prompt to all my requests. The location is in a great area and not that far from the city. I gave this property four stars because of the condition of my door. There were times that I could not lock it, which was kind of scary at night. But other than that, I would definitely stay here again.
I really enjoyed my stay at Copal. The staff was extremely friendly and prompt to all my requests. The location is in a great area and not that far from the city. I gave this property four stars because of the condition of my door. There were times that I could not lock it, which was kind of scary at night. But other than that, I would definitely stay here again.
10
Tashara
Jul 5, 2024
·
Stayed 4 nights
The staff was amazing! I stayed during hurricane Beryl and I felt so safe at the hotel. The staff gave us updates of what’s going on through WhatsApp. Anything you asked for they gave you. Everyone is extremely nice. The room was clean, pool amazing. There isn’t much of a view. You’re surrounded by trees but that wasn’t a problem for me. Food was great, especially the sushi served at the restaurant upstairs. I would recommend this hotel to everyone. I was skeptical because of the bad reviews but I loved my time here.
The staff was amazing! I stayed during hurricane Beryl and I felt so safe at the hotel. The staff gave us updates of what’s going on through WhatsApp. Anything you asked for they gave you. Everyone is extremely nice. The room was clean, pool amazing. There isn’t much of a view. You’re surrounded by trees but that wasn’t a problem for me. Food was great, especially the sushi served at the restaurant upstairs. I would recommend this hotel to everyone. I was skeptical because of the bad reviews but I loved my time here.
10
Joseph
Feb 19, 2024
·
The staff was helpful and friendly.
The staff was helpful and friendly.
10
Joseph
Mar 3, 2025
·
Stayed 9 nights
Front desk staff very helpful, especially the attention and genuine concern for customers' satisfaction from Ivy.
Front desk staff very helpful, especially the attention and genuine concern for customers' satisfaction from Ivy.
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AI-generated summary based on recent guest reviews
Location
Set in Aldea Zama, it’s a short drive or 10–15 minute walk to town and roughly 10–12 minutes by car to the beach, with convenience stores nearby. Several guests found surrounding streets dark or rough at night and roads bumpy, so many use bikes or taxis.
Related guest reviews
10
Emma
Aug 17, 2025
·
Stayed 4 nights
We really enjoyed our stay at Copal and I would stay again. The private rooftop pool was really special and the jungle views were amazing. The apartment was well equipped but could do with some more cutlery and a kettle. Before going, I was concerned about the area not feeling safe or being loud with development but this wasn’t the case. The area felt safe and convenient for getting to other parts of Tulum - I saw many women walking their dogs alone after dark. There is work going on in the area but I didn’t hear it and it didn’t affect Copal because of the jungle trees hiding it from view- I’m usually sensitive to this sort of thing. The roads and paths were fine and walkable -even with a pushchair. Nearby park for kids & on street parking readily available outside the hotel. We stayed with our toddler and he loved the main pool downstairs because it had shady parts. If you prefer sun, there is also the rooftop pool - or a private rooftop pool if you choose those rooms (which I thought was well worth it for us with a toddler during nap time). Small gym was helpful. You can rent bikes from the hotel but we didn’t. Overall, I would recommend Copal; it was actually my favourite hotel from our whole trip in Mexico (5 hotels in total). The only thing I would say, at the end of our stay my partner heard someone mention that we could visit Copal’s sister hotel for free. Not sure how true that is but it would have been nice to know since our final hotel was nearby to it.
We really enjoyed our stay at Copal and I would stay again. The private rooftop pool was really special and the jungle views were amazing. The apartment was well equipped but could do with some more cutlery and a kettle. Before going, I was concerned about the area not feeling safe or being loud with development but this wasn’t the case. The area felt safe and convenient for getting to other parts of Tulum - I saw many women walking their dogs alone after dark. There is work going on in the area but I didn’t hear it and it didn’t affect Copal because of the jungle trees hiding it from view- I’m usually sensitive to this sort of thing. The roads and paths were fine and walkable -even with a pushchair. Nearby park for kids & on street parking readily available outside the hotel. We stayed with our toddler and he loved the main pool downstairs because it had shady parts. If you prefer sun, there is also the rooftop pool - or a private rooftop pool if you choose those rooms (which I thought was well worth it for us with a toddler during nap time). Small gym was helpful. You can rent bikes from the hotel but we didn’t. Overall, I would recommend Copal; it was actually my favourite hotel from our whole trip in Mexico (5 hotels in total). The only thing I would say, at the end of our stay my partner heard someone mention that we could visit Copal’s sister hotel for free. Not sure how true that is but it would have been nice to know since our final hotel was nearby to it.
10
Aimee
Mar 22, 2024
·
Stayed 3 nights
Such a beautiful property, conveniently located. We were close to many restaurants and only a 10 min drive from the strip. The staff was wonderful and very helpful. Would definitely stay at Copal again when in Tulum.
Such a beautiful property, conveniently located. We were close to many restaurants and only a 10 min drive from the strip. The staff was wonderful and very helpful. Would definitely stay at Copal again when in Tulum.
8
Mikey
Jan 12, 2026
·
Stayed 8 nights
Room was clean although starting to show some wear and tear. Everything was as described and had ordered room service several times. The restaurants on site are a huge help for quick meals. There is an OXXO around the corner and it's about a 10 min walk into the heart of Aldea Zama.
Room was clean although starting to show some wear and tear. Everything was as described and had ordered room service several times. The restaurants on site are a huge help for quick meals. There is an OXXO around the corner and it's about a 10 min walk into the heart of Aldea Zama.
10
sulsa
Nov 27, 2025
·
Stayed 6 nights
Great service And close to restaurants and not 10-12 mins from the beach
Great service And close to restaurants and not 10-12 mins from the beach
10
Yesenia
Aug 4, 2023
·
Stayed 3 nights
Beautiful hotel. Super close to all the main attractions. Highly recommend this property .
Beautiful hotel. Super close to all the main attractions. Highly recommend this property .
10
Helge
Mar 7, 2025
·
Stayed 5 nights
Hotellet är väldigt trevligt. Ligger nära ett utsatt område i Tulum där det saknas gatulampor och är mörkt. Det var ofta kö till receptionen. Wifi var något osäkert, fick använda wifi tillhörande rummet bredvid. Restaurang och pool var väldigt trevliga.
Hotellet är väldigt trevligt. Ligger nära ett utsatt område i Tulum där det saknas gatulampor och är mörkt. Det var ofta kö till receptionen. Wifi var något osäkert, fick använda wifi tillhörande rummet bredvid. Restaurang och pool var väldigt trevliga.
10
KENTON
Jul 1, 2024
·
Stayed 4 nights
Zen setting with lush trees all around the facility. Clean hotel. The aerea around the hotel is average and dark at night. Really nothing the hotel can do. It's the city and government not taking care of the streets and the environment.
Zen setting with lush trees all around the facility. Clean hotel. The aerea around the hotel is average and dark at night. Really nothing the hotel can do. It's the city and government not taking care of the streets and the environment.
8
Marianna
Mar 12, 2025
·
Stayed 7 nights
Staff is amazing, grounds are beautiful. The main pool is lovely and the restaurant was great. I feel the room could have used a little renovation and the location is a bit inconvenient I recommend renting bikes
Staff is amazing, grounds are beautiful. The main pool is lovely and the restaurant was great. I feel the room could have used a little renovation and the location is a bit inconvenient I recommend renting bikes
10
Carrie
Nov 20, 2023
·
Stayed 3 nights
Hotel Copal was a lovely oasis. Far enough from town to be quite yet close enough for a 15 me taxi ride to town
Hotel Copal was a lovely oasis. Far enough from town to be quite yet close enough for a 15 me taxi ride to town
8
Kyra
Jun 13, 2025
·
Stayed 1 night
It’s a lovely boutique hotel with a great design. It has greenery in the center and a great pool with restaurant that has good food. The upstairs rooftop pool is very nice as well. The neighborhood however, was a mix of people living in shantytown type of living. The cenote behind the hotel would be nice if they picked up the trash, but there’s a lot of it.
It’s a lovely boutique hotel with a great design. It has greenery in the center and a great pool with restaurant that has good food. The upstairs rooftop pool is very nice as well. The neighborhood however, was a mix of people living in shantytown type of living. The cenote behind the hotel would be nice if they picked up the trash, but there’s a lot of it.
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AI-generated summary based on recent guest reviews
Dining
On-site dining earns strong reviews—especially the Kokoro sushi restaurant and breakfast—with reliable room service. Some guests found prices high and a few dishes inconsistent.
Related guest reviews
10
Lauren
Mar 16, 2025
·
Stayed 7 nights
Stayed here 2/26-3/5. Overall great experience. The property is super cute and well maintained. Staff is very helpful and friendly. The two restaurants are great, especially Kokoro! Would definitely stay here again!
Stayed here 2/26-3/5. Overall great experience. The property is super cute and well maintained. Staff is very helpful and friendly. The two restaurants are great, especially Kokoro! Would definitely stay here again!
10
felicia
Aug 16, 2025
·
Stayed 1 night
Every thing I ate in both restaurants were amazingly good our room was so nice and comfortable all the staff are friendly and helpful loved this place
Every thing I ate in both restaurants were amazingly good our room was so nice and comfortable all the staff are friendly and helpful loved this place
8
Anjeli
Apr 29, 2023
·
The hotel, the lower ground pool, and the room looked nice. However, the room had dirty towels, and once we asked for clean ones, the service kept forgetting so we had to keep asking. Once we received the new towels they appeared dirty again. This was pretty bad service for such a relatively expensive hotel. The food in the restaurant was nice, but expensive. The hotel staff was kind, and offered services for planning your day / evening trip anywhere. The hotel is not far from the main Tulum beach, where all the restaurants and bars are.
The hotel, the lower ground pool, and the room looked nice. However, the room had dirty towels, and once we asked for clean ones, the service kept forgetting so we had to keep asking. Once we received the new towels they appeared dirty again. This was pretty bad service for such a relatively expensive hotel. The food in the restaurant was nice, but expensive. The hotel staff was kind, and offered services for planning your day / evening trip anywhere. The hotel is not far from the main Tulum beach, where all the restaurants and bars are.
10
Catherine
Aug 22, 2025
·
Stayed 3 nights
I had a fantastic time in Copal. They had complimentary parking but you could also rent a bike if you wanted. I ate in the gastrobar for breakfast and lunch, food was very good and prices were normal for what’s in the area. I stayed in a 1 bedroom jungle view room. The hotel itself is gorgeous, very peaceful, the staff is amazing. We mostly dealt with Johnny and he was so nice, gave us great restaurant recommendations, and overall a really welcoming presence. The kitchen comes equipped with basic kitchen ware such as cutlery, plates, cups, pans to cook in etc. We got a deep tissue massage from the healing spot, it was fantastic. The masseuse was very friendly and listened to what you requested, the price point was also very reasonable unlike many other spas that are overpriced. The hotel is located near the main avenue, you have a 7/11 and gas station less than 5 minutes away so that’s very convenient, and you have a supermarket about 7 minutes away. Getting on the main avenue is less than a 10 minute drive so it’s perfect if you plan on taking day trips you’re very close to the center and can pretty much go anywhere without much added commute time. The hotel is located within a 30-40 minute drive from the airport. The only negative I have on the hotel is that I think the maintenance on it could be a bit better. The shower and faucet has a lot of water build up, the kitchen drawer liners are a bit stained, there are some dents on the doors, etc. Small details.
I had a fantastic time in Copal. They had complimentary parking but you could also rent a bike if you wanted. I ate in the gastrobar for breakfast and lunch, food was very good and prices were normal for what’s in the area. I stayed in a 1 bedroom jungle view room. The hotel itself is gorgeous, very peaceful, the staff is amazing. We mostly dealt with Johnny and he was so nice, gave us great restaurant recommendations, and overall a really welcoming presence. The kitchen comes equipped with basic kitchen ware such as cutlery, plates, cups, pans to cook in etc. We got a deep tissue massage from the healing spot, it was fantastic. The masseuse was very friendly and listened to what you requested, the price point was also very reasonable unlike many other spas that are overpriced. The hotel is located near the main avenue, you have a 7/11 and gas station less than 5 minutes away so that’s very convenient, and you have a supermarket about 7 minutes away. Getting on the main avenue is less than a 10 minute drive so it’s perfect if you plan on taking day trips you’re very close to the center and can pretty much go anywhere without much added commute time. The hotel is located within a 30-40 minute drive from the airport. The only negative I have on the hotel is that I think the maintenance on it could be a bit better. The shower and faucet has a lot of water build up, the kitchen drawer liners are a bit stained, there are some dents on the doors, etc. Small details.
10
Cyra
Mar 1, 2025
·
Stayed 4 nights
A lovely hotel with excellent staff and service. Restaurant had excellent food.
A lovely hotel with excellent staff and service. Restaurant had excellent food.
8
PIERRE
Oct 12, 2023
·
Stayed 3 nights
Really nice hotel, easy access to dining options, including excellent sushi restaurant on-site. Nice rooftop pool.
Really nice hotel, easy access to dining options, including excellent sushi restaurant on-site. Nice rooftop pool.
10
Reynaldo
Jul 4, 2025
·
Stayed 3 nights
Great boutique like hotel, great options with your own personal plunge pool. Great breakfast, lunch, and dining options. Loved the Jungle feel within the hotel.
Great boutique like hotel, great options with your own personal plunge pool. Great breakfast, lunch, and dining options. Loved the Jungle feel within the hotel.
10
Claire
Sep 23, 2024
·
Stayed 3 nights
The pool and restaurant were very beautiful. The room was pretty good but the bathroom needs a bit of TLC. I would have liked for the scooters, bikes and tours offered by the hotel to be a bit cheaper. You can find much cheaper options nearby. We didn’t like Tulum very much, it was too expensive and touristy but we were glad we could come back to a nice hotel and relax in the pool.
The pool and restaurant were very beautiful. The room was pretty good but the bathroom needs a bit of TLC. I would have liked for the scooters, bikes and tours offered by the hotel to be a bit cheaper. You can find much cheaper options nearby. We didn’t like Tulum very much, it was too expensive and touristy but we were glad we could come back to a nice hotel and relax in the pool.
10
Byron
Oct 21, 2025
·
Stayed 3 nights
The breakfast was amazing Manuel and Eddie were amazing
The breakfast was amazing Manuel and Eddie were amazing
10
Arianna
Jun 11, 2025
·
Stayed 3 nights
This hotel was beautiful! I had an amazing time during my stay for my birthday. I’d definitely visit again, the staff was very friendly. The restaurants were excellent as well. We also had great massages. 10/10 experience!
This hotel was beautiful! I had an amazing time during my stay for my birthday. I’d definitely visit again, the staff was very friendly. The restaurants were excellent as well. We also had great massages. 10/10 experience!
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AI-generated summary based on recent guest reviews
8
Jeanelle
Jul 18, 2026
·
Stayed 1 night
Our stay was very short but peaceful. Amenities and service were great. Clean and eco friendly environment! Unfortunately, my husband got sick after our dinner. Can’t really say from what but he was ok prior. It put a damper in us enjoying other services. The plunge pool room was a great feature but too cold to take a dunk. Gives a jacuzzi effect without bubbles but no option to for a warmer temperature. Overall, would recommend for couples or solo trip.
Our stay was very short but peaceful. Amenities and service were great. Clean and eco friendly environment! Unfortunately, my husband got sick after our dinner. Can’t really say from what but he was ok prior. It put a damper in us enjoying other services. The plunge pool room was a great feature but too cold to take a dunk. Gives a jacuzzi effect without bubbles but no option to for a warmer temperature. Overall, would recommend for couples or solo trip.
10
Kurtis
Jul 11, 2026
·
Stayed 5 nights
Eddy, Gererado, Manuel are the best servers.
Eddy, Gererado, Manuel are the best servers.
10
Cristina
Jun 26, 2026
·
Stayed 7 nights
This hotel was a great stay for a family of 4. We rented the two bedroom apartment and it was huge. It had its own pool, which was very small, but did allow us to sit in our own private pool space. The property was clean and well maintained. The staff was so friendly and attentive they greeted us with smiles every time we walked onto the property. We were able to communicate with the front desk via WhatsApp and the service we requested via text was prompt. The hotel room itself had lots of windows for natural light, but also blackout curtains for sleeping in. There’s a kitchen with all the basic necessities for a long stay, including a full sized refrigerator. There are convenience stores and restaurants all within a 5 minute walk. Theres plenty of free parking if you’re renting a car. Theres are ATV rentals right outside the hotel for those who are interested. There is a taxi parked outside at all times as well, ready for the next passengers. The resort had its own restaurant/bar and the food was great! We will visit again soon.
This hotel was a great stay for a family of 4. We rented the two bedroom apartment and it was huge. It had its own pool, which was very small, but did allow us to sit in our own private pool space. The property was clean and well maintained. The staff was so friendly and attentive they greeted us with smiles every time we walked onto the property. We were able to communicate with the front desk via WhatsApp and the service we requested via text was prompt. The hotel room itself had lots of windows for natural light, but also blackout curtains for sleeping in. There’s a kitchen with all the basic necessities for a long stay, including a full sized refrigerator. There are convenience stores and restaurants all within a 5 minute walk. Theres plenty of free parking if you’re renting a car. Theres are ATV rentals right outside the hotel for those who are interested. There is a taxi parked outside at all times as well, ready for the next passengers. The resort had its own restaurant/bar and the food was great! We will visit again soon.
10
Lisbeth
Jun 21, 2026
·
Stayed 4 nights
It was very nice and the staff are amazing.
It was very nice and the staff are amazing.
10
Mya
Jun 18, 2026
·
Stayed 5 nights
Beautiful experience! Highly recommend all around!
Beautiful experience! Highly recommend all around!
FAQs about Copal Tulum Hotel
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee of approximately MXN 360 per person.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
Are airport shuttle services available?
Yes, a roundtrip airport shuttle is provided for a surcharge of MXN 2500 per vehicle (one-way, maximum occupancy 3). Airport shuttle fee per child is MXN 250 (one-way, up to 17 years old).
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities. Guests are encouraged to contact the property for specific accessibility needs.
What is the location of the property in relation to key landmarks?
The property is located in Tulum (Zama), within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach. It is also 3.5 miles from Playa Paraiso and 11.6 miles from Xel-Há Park.
Does the property have a swimming pool?
Yes, there are two outdoor pools available. Pool access is available from 7:00 AM to 9:00 PM.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age policies may apply. Guests are encouraged to check with the property for details.
What are the policies regarding extra beds and cribs?
The property does not provide extra beds or cribs. Guests are advised to check with the property for any specific needs or requests.
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Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-09: 59.58342200202942USD
- 2026-10-10: 59.21693470191956USD
- 2026-10-11: 59.249995312881474USD
- 2026-10-12: 53.378553031158454USD
- 2026-10-13: 53.39002338790894USD
- 2026-10-14: 53.47220481872559USD
- 2026-10-15: 53.408921270751954USD
- 2026-10-16: 54.048816746521USD
- 2026-10-17: 54.22127809028626USD
- 2026-10-18: 53.42010956954957USD
- 2026-10-19: 54.089415997314454USD
- 2026-10-20: 54.089415997314454USD
- 2026-10-21: 59.3568568145752USD
- 2026-10-22: 54.089415997314454USD
- 2026-10-23: 72.25065748672486USD
- 2026-10-24: 77.4492419746399USD
- 2026-10-25: 77.4492419746399USD
- 2026-10-26: 77.4492419746399USD
- 2026-10-27: 77.4492419746399USD
- 2026-10-28: 77.4492419746399USD
- 2026-10-29: 77.4492419746399USD
- 2026-10-30: 108.04634168167115USD
- 2026-10-31: 108.04634168167115USD
- 2026-11-01: 109.82964026794434USD
- 2026-11-02: 100.68617615661621USD
- 2026-11-03: 100.68617615661621USD
- 2026-11-04: 100.68617615661621USD
- 2026-11-05: 100.68617615661621USD
- 2026-11-06: 109.82964026794434USD
- 2026-11-07: 109.82964026794434USD
- 2026-11-08: 109.82964026794434USD
- 2026-11-09: 100.68617615661621USD
- 2026-11-10: 100.68617615661621USD
- 2026-11-11: 100.68617615661621USD
- 2026-11-12: 100.68617615661621USD
- 2026-11-13: 109.82964026794434USD
- 2026-11-14: 104.17445523757935USD
- 2026-11-15: 109.82964026794434USD
- 2026-11-16: 100.68617615661621USD
- 2026-11-17: 100.68617615661621USD
- 2026-11-18: 100.68617615661621USD
- 2026-11-19: 100.68617615661621USD
- 2026-11-20: 109.82964026794434USD
- 2026-11-21: 109.82964026794434USD
- 2026-11-22: 109.82964026794434USD
- 2026-11-23: 100.68617615661621USD
- 2026-11-24: 100.68617615661621USD
- 2026-11-25: 100.68617615661621USD
- 2026-11-26: 100.68617615661621USD
- 2026-11-27: 109.82964026794434USD
- 2026-11-28: 109.82964026794434USD
- 2026-11-29: 109.82964026794434USD
- 2026-11-30: 100.68617615661621USD
- 2026-12-01: 100.68617615661621USD
- 2026-12-02: 100.68617615661621USD
- 2026-12-03: 100.68617615661621USD
- 2026-12-04: 109.82964026794434USD
- 2026-12-05: 109.82964026794434USD
- 2026-12-06: 111.36435177841187USD
- 2026-12-07: 101.14370834503174USD
- 2026-12-08: 100.75190420684815USD
- 2026-12-09: 100.75190420684815USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Pool access available from 7:00 AM to 9:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- The property is professionally cleaned.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Business details
Property registration number 009-047-005894/2025
- Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
- Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
- Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Swimming pool
Babysitting / Child Services
Tour Desk
Dry Cleaning
Services
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Safe-Deposit Box
Bicycle Rental
Luggage Storage
Express Check-In/Check-Out
Self Laundry
Concierge Services
General
Massage
Spa & Wellness Centre
Body Treatments
Facial Treatments
Family Room
Beach Sun Loungers
Activities
Swimming pool
Scuba Diving
Pool Outdoor
Bicycle Tour Information
Pool (Infinity)
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Free Parking
Electric Car charging station
Parking Onsite
Internet
Free Wi-Fi