Palace View Heights by Spinnaker

The only issue we had was the elevator stopped working and we were on the 4th floor. They got it back working but it wasn’t until the next day in the early afternoon. My mom is elderly so this was a huge inconvenience.

We booked a 5 night stay for our 11 year old’s birthday. 1st night, we found what appeared to be a brown recluse in the bathroom. We immediately contacted the front desk. They said someone would be out first thing in the am to spray. Mind you, they had no problem spraying around a 1-year-old in a pack n play, but we said we would get her out. We didn’t even make it to that point because when I went to the bathroom at 4am that same evening/morning and turned on the light, a roach and silverfish were running across the floor. I could not go back to sleep. Called them first thing and said we are leaving. We asked for a full refund. We were gaslit, told we could have had a spraying the same night (mind you, it was almost 9pm and we had an 11 year old and toddler who were sleep) and made to feel like it was no big deal, live with them and still pay them. I also told the front desk that there was hair all over one of the double beds and that I had sent a message through hotels.com’s “first impression” link. No one reached out or came to change the bedding. Front desk swore up and down that they didn’t get it. After speaking with hotels.com, I got written proof that the “manager’s” email was blocking incoming messages. Spinnaker wanted to refund us for 3 nights. I’m still fighting for a full refund, even though I have texts and pics with the front desk and hotels.com having requested that they release the full amount. We lost reservations/show tickets. Stay at your own risk.

This is a 4 star resort, well worth the everything. The room was clean, the staff was excellent, the laundry room was very good. This is a place that I will and have recommend to my family and friends. Thank you very much for an awesome stay.

Loved every bit of our stay. We came for the World Series and stayed for a week. There were some technical issues with the tv, but staff came immediately to help fix it. The pool was perfect and rarely busy. I wouldn’t stay anywhere else in Branson!

Clean, very well kept, definitely will be back here to stay