Is parking available at the property?

Free self-parking is available on-site, and it is uncovered. There is no need for a reservation.

Is breakfast offered at the hotel?

A complimentary breakfast is included, though specific details about the type of breakfast are not provided.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a maximum fee of USD 35.00 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including a wheelchair-accessible registration desk and parking. However, specific details about other facilities are not provided.

What is the location of the hotel in relation to nearby attractions?

The hotel is located within a 5-minute drive of Red Bridge Park and Skoe Park. It is approximately 1.2 miles from Hubbard County Historical Museum and 2.3 miles from Headwaters Golf Club.

Does the hotel have a swimming pool?

Yes, the property features an indoor pool and a hot tub. Specific operational hours are not provided.

What are the policies for guests staying with children?

Children 1 year old and younger can stay for free when occupying the parent or guardian's room, using existing bedding. There are connecting/adjoining rooms available, subject to availability.

What are the policies regarding extra beds or cribs?

The property offers rollaway beds for a fee of USD 20.00 per night. Advance request or confirmation may be required for availability.

Heartland Inn & Suites, SureStay Collection by Best Western

What guests think

At Heartland Inn & Suites, SureStay Collection by Best Western, guests often praise clean rooms, friendly staff, a good free breakfast, and the indoor courtyard and pool, while common drawbacks are no elevator, some dated decor, and occasional atrium noise.

Many mention a convenient location for Park Rapids attractions and easy access with plenty of parking. Rooms are generally comfortable and spacious, though some are interior facing with limited natural light and a few report HVAC or maintenance issues. Overall, it delivers a solid, value oriented stay with a few limitations to note.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Popular facilities include the indoor pool and hot tub and a large central courtyard lounge used for gatherings; parking is ample, including space for boats. Noted drawbacks are the lack of an elevator and no on site gym, though some report access to a nearby fitness center.

Related guest reviews

10

Connie

May 22, 2023

·

Stayed 4 nights

Large parking lot. Able to park boat.

10

Maria

Sep 15, 2024

·

Stayed 1 night

The Indoor courtyard Was a unique feature of this property. Was nice sitting around a table in comfy couches playing cards.

8

Jean

Aug 21, 2025

·

Stayed 2 nights

Two grandparents with two grandkids for a two-night stay, principally to visit the source of the Mississippi. Let me get the negatives out of the way: no elevator, no restaurant, and no on-site gym. What we liked: the location, the multi-use great room, and the pool. The hot and cold breakfast got us off to a great start each morning. The staff was helpful. The great room has many comfortable seating areas. This place would be great for a family reunion or a convention of friends. We would 100% stay here again, but would reserve a ground floor room.

8

Chad

Jan 11, 2025

·

Stayed 3 nights

Updated and clean. Staff was available and helpful. Good breakfast and area. Pool and hot tub were good. Unfortunately, no workout room like advertised. I would stay here again!

10

Jeffrey

Aug 12, 2025

·

Stayed 1 night

Pool opened at 6

10

Patricia

Aug 6, 2024

·

Stayed 2 nights

The enclosed central courtyard is absolutely charming. So much comfortable seating groups nicely spaced out. Sofas and chairs, high tops, and patio table and chair sets surrounded by birch trees. Courtyard rooms open directly to the space giving access to additional space to visit or play games. Pool adjoins which is wonderful. Breakfast included - and being able to eat in the courtyard (vs the usual small, crowded hotel mini cafeteria) was lovely. The room was spacious, the desk much larger than I’ve seen in standard hotels. I’d definitely recommend this property.

8

Susan

Jul 21, 2024

·

Stayed 1 night

No elevator to take luggage to 2nd floor

10

Kayla

Feb 27, 2025

·

Stayed 1 night

Beds were comfortable. Room was clean. The courtyard was a nice place to hang out. The pool had way too much chlorine in it. The breakfast was great. Would definitely stay here again.

8

LEON

Apr 16, 2025

·

Stayed 1 night

We had a courtyard view King room. It was clean and had easy access to the pool and a beautiful lounge and eating area.

10

Mary

Oct 27, 2024

·

Stayed 1 night

We liked the cozy area where the hot breakfast is served and the nice jacuzzi and pool to swim and relax. Having 24 hour access to a nearby fitness center was great. Carly, at the front desk, was friendly and helpful during our stay. I highly recommend this hotel in Park Rapids, MN

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews repeatedly highlight very clean rooms and well kept common areas, with housekeeping prompt and consistent. Occasional lapses are rare.

Related guest reviews

10

Ellie

Oct 13, 2025

·

Stayed 1 night

Very clean and updated. Friendly staff.

10

Brent

Jun 1, 2025

·

Stayed 1 night

Rooms were clean and rest of hotel too

8

Tom

Oct 9, 2025

·

Stayed 1 night

Clean rooms, friendly staff.

10

Kate

Aug 27, 2025

·

Stayed 1 night

Excellent stay. Comfortable beds. Room was spotless.

10

Mellissa

Oct 17, 2025

·

Stayed 1 night

Breakfast selection was wonderful. Room was very clean and staff was really nice

10

kurt

Jun 16, 2025

·

Stayed 2 nights

Very Clean Hotel and friendly staff

8

Brian

Oct 29, 2025

·

Stayed 1 night

Nice hotel and rooms. Very clean.

10

Corey

Dec 14, 2025

·

Stayed 2 nights

Clean room, helpful staff, great space...will be back!

10

Mary Beth

Oct 2, 2025

·

Stayed 2 nights

Room was clean and fresh, linens were fresh, towels were very comfortable. Furniture looked worn but was clean. Breakfast was good. Coffee and hot water were always available.

10

Charles

May 6, 2025

·

Stayed 1 night

Have stayed here many times. Staff has always been friendly and helpful. Rooms are always clean and comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and often spacious, though some furnishings feel dated and several are interior facing with limited natural light and potential noise near the atrium. A few guests noted HVAC struggles in heat and minor maintenance or TV issues.

Related guest reviews

10

Albert

Jul 27, 2025

·

Stayed 4 nights

Clean room, friendly staff, comfortable bed, and a plug in for my CPAP. Everything I expect.

10

Tim

Oct 12, 2025

·

Stayed 1 night

Room was clean, comfortable, and quiet. Breakfast was excellent with many choices.

8

Don

May 31, 2025

·

Stayed 1 night

The hotel had a decent comfortable bed and the chairs were quality. The microwave in room 208 wouldn't heat anything., otherwise the fridge was a good size and kept items cool.

6

Jay

Apr 27, 2025

·

Stayed 1 night

Was ok the cable tv was horrible really slow took for ever to change channels a the guide was non existent and froze when you tried to use it

8

Lenore

Jul 8, 2025

·

Stayed 4 nights

The room was clean, the staff was responsive to any needs, and the breakfast buffet was good. However, there are no elevators to the second floor and no USB plugs in the rooms. There are no windows to the outside in the rooms. The decor in the hotel is old and outdated. Lastly, the old HVAC could not keep up with the heat. However the wonderful staff brought me a fan that cooled the room significantly. Overall, I might stay again if the prices were a little lower.

8

Cierra

Oct 12, 2025

·

Stayed 2 nights

Breakfast was good, different options. Staff was nice! Bit loud if you have a room near main area. But overall nice hotel stay.

8

sandi

Aug 23, 2025

·

Stayed 1 night

Our room was very warm. Had the air conditioner turned down and still wouldn’t get cooled down. Called and talked to front desk. They said they would have to turn down system. Room never cooled down. Was still warm all night.

10

Mary Beth

Oct 2, 2025

·

Stayed 2 nights

Room was clean and fresh, linens were fresh, towels were very comfortable. Furniture looked worn but was clean. Breakfast was good. Coffee and hot water were always available.

10

R H

Jun 3, 2025

·

Stayed 1 night

Nice rooms and very friendly staff and check-in. Beds were comfortable but a loud environment until 11:04 p.m., so got quieter slightly after the posted quiet time.

8

LEON

Apr 16, 2025

·

Stayed 1 night

We had a courtyard view King room. It was clean and had easy access to the pool and a beautiful lounge and eating area.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and accommodating, assisting with early check in, extra nights, and amenities. A few guests reported misinformation about breakfast hours or curt interactions at the desk.

Related guest reviews

10

Ellie

Oct 13, 2025

·

Stayed 1 night

Very clean and updated. Friendly staff.

2

Sheri

Aug 19, 2024

·

Stayed 2 nights

Terrible front desk, no elevator

10

Steve

Jun 26, 2025

·

Stayed 4 nights

Clean rooms, great included breakfast. Friendly helpful staff. Easy convenient location. Our stay was for 5 nights. Last one was unexpected because of a severe storm at our next stop. They were great to get us an extra nights stay even though they were at or near capacity. Actually were able to keep the room we had on the first 4 nights, which was unexpected. Daily room service. Comfortable beds. Could use some updated pillows, but minor.

10

Mellissa

Oct 17, 2025

·

Stayed 1 night

Breakfast selection was wonderful. Room was very clean and staff was really nice

8

Lenore

Jul 8, 2025

·

Stayed 4 nights

The room was clean, the staff was responsive to any needs, and the breakfast buffet was good. However, there are no elevators to the second floor and no USB plugs in the rooms. There are no windows to the outside in the rooms. The decor in the hotel is old and outdated. Lastly, the old HVAC could not keep up with the heat. However the wonderful staff brought me a fan that cooled the room significantly. Overall, I might stay again if the prices were a little lower.

10

Corey

Dec 14, 2025

·

Stayed 2 nights

Clean room, helpful staff, great space...will be back!

10

Carna

Mar 20, 2023

·

Stayed 2 nights

Wonderful staff!!!

6

Summer

May 27, 2025

·

Stayed 1 night

The check in person was very pleasant but they incorrectly informed us that breakfast ran to 10 the next morning due to it being a holiday, even though it was a weekday. When we took our kids down to breakfast at 9:40 the next morning the food that was out was dried out eggs and rubbery french toast. Thankfully they had a pancake making machine. We noticed not everything was out and the cool case with yogurt etc was locked. When we went to the front desk and mentuined that lookimg for assistance the woman that realinded (who was in jeans amd a sweatshirt so we assumed she was a guest) in. Very snotty tone said "Uh yeah, because breakfast is over" We told her the person tbat checked us in told us it went until 10 and she respnded "What? WHO told you that" then she rolled her eyes, sighed, and unlocked the case and told us "help yourself then" It was a little ridiculous. And the place was odd. Sound carries a lot, I could hear conversations verbatim being held in the atrium when in my 2nd foor room and we had a "balcony" room but the balcony was just overlooking the breakfast area. If we had paid extra for it I would have asked for a refund. Overall poor sleep, not the worst but definitely not the best.

10

Katie

Feb 2, 2025

·

Stayed 1 night

Everyone there was very friendly they had a pack and play for us to use and a fan so that I could sleep everyone was really nice and they even let us check in an hour early

10

Allen

Oct 9, 2025

·

Stayed 1 night

Fast, friendly check-in

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for Park Rapids and area attractions, with easy access to downtown, restaurants, trails and golf, and reasonable driving distance to Lake Itasca.

Related guest reviews

10

Connie

May 22, 2023

·

Stayed 4 nights

Large parking lot. Able to park boat.

8

Wallace

May 28, 2025

·

Stayed 2 nights

Close to bike trails and golf courses we enjoy. Motel was clean, breakfasts had many choices, staff was friendly. Only negative is the facility is a little dated and could use some remodeling-- but overall it was good.

8

Jean

Aug 21, 2025

·

Stayed 2 nights

Two grandparents with two grandkids for a two-night stay, principally to visit the source of the Mississippi. Let me get the negatives out of the way: no elevator, no restaurant, and no on-site gym. What we liked: the location, the multi-use great room, and the pool. The hot and cold breakfast got us off to a great start each morning. The staff was helpful. The great room has many comfortable seating areas. This place would be great for a family reunion or a convention of friends. We would 100% stay here again, but would reserve a ground floor room.

10

Steve

Jun 26, 2025

·

Stayed 4 nights

Clean rooms, great included breakfast. Friendly helpful staff. Easy convenient location. Our stay was for 5 nights. Last one was unexpected because of a severe storm at our next stop. They were great to get us an extra nights stay even though they were at or near capacity. Actually were able to keep the room we had on the first 4 nights, which was unexpected. Daily room service. Comfortable beds. Could use some updated pillows, but minor.

8

Carol

Oct 15, 2024

·

Stayed 1 night

The hotel property was nice. The room was nice. The breakfast was good. The only downside was that there was no elevator and I had heavy bags for work. But the night desk clerk fid help me with my bags which was very nice.

10

Christan

Sep 29, 2025

·

Stayed 1 night

Clean property, easy to get to, wash to find stuff. I'd stay here again

8

Nancy

Aug 2, 2025

·

Stayed 1 night

Good location and friendly staff.

10

Penny

Aug 4, 2023

·

Stayed 1 night

The prettiest and cleanest hotel Ive stayed at in a long while. The decor was of high quality and tastefully done. The pool and hot tub were clean and we'll supplied with towels.(Could add a couple more small tables in pool area). The complimentary am breakfast was delicious and plentiful. The staff were extremely friendly & helpful. I will definitely stay here again. Downtown was nearby & plenty of choices of restaurants nearby.

10

Craig

Jul 13, 2025

·

Stayed 2 nights

Nice location has a pool we’ve been coming here for decades the kids didn’t think the breakfast was as good as last year but said it was adequate I paid the bill. It was close to $1000 for two rooms for two nights.

10

Kathryn

Apr 14, 2025

·

Stayed 1 night

The hotel is clean, service is phenomenal, and they have the beat free breakfast I have ever had at a hotel. Their central atrium creates a space to gather outside of your room. Lots of free parking, and other town amenities are nearby. We were in Park Rapids as part of our visit to the Headwaters of the Mississippi at Lake Itasca State Park. The hotel was a little over 30 minutes away.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and overall quality, with plenty of seating in the courtyard. Some guests found quality or temperature inconsistent, and a few had issues near closing time.

Related guest reviews

10

sue

Sep 30, 2025

·

Stayed 1 night

Comfortable bed, great breakfast

10

Tim

Oct 12, 2025

·

Stayed 1 night

Room was clean, comfortable, and quiet. Breakfast was excellent with many choices.

10

ANDREW

Sep 27, 2025

·

Stayed 2 nights

Breakfast was terrific!!!

10

Mellissa

Oct 17, 2025

·

Stayed 1 night

Breakfast selection was wonderful. Room was very clean and staff was really nice

10

Dennis

Oct 11, 2025

·

Stayed 1 night

great breakfast selection

8

antonio

Jun 16, 2025

·

Stayed 3 nights

Beds are comfy and room was clean. Breakfast was ok, very friendly and welcoming staff.

8

Cierra

Oct 12, 2025

·

Stayed 2 nights

Breakfast was good, different options. Staff was nice! Bit loud if you have a room near main area. But overall nice hotel stay.

8

Robert

Jul 27, 2024

·

Stayed 1 night

We liked the lobby! Very nice. Liked the rooms! They were soooo big, loved the long bathroom vanity! The only thing that was a surprise was no elevator to the second floor. We did fine but decided to leave some things in the car so we didn’t have to haul things up the stairs. The breakfast was very nice. They could use to keep the hot foods hot and it would be better.

8

Susan

Jun 27, 2025

·

Stayed 1 night

Very clean hotel, pleasant employees. Breakfast not so good. Quantity was there, but quality not there. They need more of the metal luggage carriers

10

Craig

Jul 13, 2025

·

Stayed 2 nights

Nice location has a pool we’ve been coming here for decades the kids didn’t think the breakfast was as good as last year but said it was adequate I paid the bill. It was close to $1000 for two rooms for two nights.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $193	3
4 $155	5 $167	6 $179	7 $174	8 $164	9 $184	10 $182
11 $148	12 $166	13 $165	14 $166	15 $165	16 $201	17 $191
18 $145	19 $149	20 $149	21 $147	22 $149	23 $162	24 $198
25 $150	26 $150	27 $150	28 $149	29 $150	30 $172	31 $174

Su	Mo	Tu	We	Th	Fr	Sa
1 $122	2 $135	3 $135	4 $137	5 $135	6 $166	7 $165
8 $135	9 $135	10 $135	11 $140	12 $135	13 $165	14 $165
15 $135	16 $135	17 $135	18 $136	19 $136	20 $163	21 $165
22 $136	23 $141	24 $137	25 $135	26 $137	27 $172	28 $165
29 $135	30 $143

Heartland Inn & Suites, SureStay Collection by Best Western

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard Area

Standard Room, 2 Queen Beds, Balcony

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-In Shower;With Sofabed)

Suite, 1 King Bed, Jetted Tub

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard Area

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews of Heartland Inn & Suites, SureStay Collection by Best Western

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Heartland Inn & Suites, SureStay Collection by Best Western

Prices for upcoming dates