SureStay Plus Hotel By Best Western Portland Route 52 West
$57
/ night
Avg. for October
Prices for SureStay Plus Hotel By Best Western Portland Route 52 West
Select dates to see prices and availability
$57
/ night
Avg. for October
Monthly average prices
Nightly prices at SureStay Plus Hotel By Best Western Portland Route 52 West average $57 in November, the cheapest month, and $71 in July, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $65 |
| February | $64 |
| March | $68 |
| April | $71 |
| May | $67 |
| June | $67 |
| July | $71 |
| August | $69 |
| September | $64 |
| October | $57 |
| November | $57 |
| December | $59 |
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Oct · $57
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Most expensive: July (~$71)
Cheapest: November (~$57)
About this property
Enjoy a stay with an outdoor pool, on-site restaurant, and 24-hour fitness center in Portland, Tennessee.
Location
0.07 mile(s) from Sumner Crest Winery. 5.2 mile(s) from Days Gone By Museum . 9.0 mile(s) from Kenny Perry Golf Course. 7.2 mile(s) from Dogwood Hills Golf Course. 33.7 mile(s) from Opry Mills. 25 mile(s) from Rivergate. 27.5 mile(s) from Greenwood Mall. 9.3 mile(s) from White House. 19.3 mile(s) from Gallatin. 19.3 mile(s) from Hendersonville. 22.0 mile(s) from Goodlesttsville. 31.0 mile(s) from Bowling Green, Kentucky. 10.0 mile(s) from Franklin, Kentucky. 7.00 mile(s) from Unipres USA Inc. 2.00 mile(s) from Shoals Technologies Group. 5.00 mile(s) from Dorman Products. 7.00 mile(s) from Kirby Building Systems. 5.00 mile(s) from Kyowa America Corporation. 7.00 mile(s) from ABB. 7.00 mile(s) from N.A.S.G.. 7.00 mile(s) from S.R. Smith. 7.00 mile(s) from Crown Group. 7.00 mile(s) from U.S. Tsubaki, Inc.. 5.00 mile(s) from Macy's Logistics & Operations. 7.00 mile(s) from MISA Metal - MARUBENI-ITO. 5.00 mile(s) from Gastite, Division of Tite. 5.00 mile(s) from Olhausen Billiard Mfg. 9.00 mile(s) from Stevison Ham Company. 39.3 mile(s) from Tennessee College of Applied Technology Nashville, technical school . 5.9 mile(s) from Watt Hardison Elementary. 7.1 mile(s) from Clyde Riggs Elementary . 2.9 mile(s) from Portland Gateview Elementary. 4.2 mile(s) from Portland East/West Middle School. 2.8 mile(s) from Portland High School. 30 mile(s) from Top Golf. 15 mile(s) from Gallating Skate Rink.
Swimming pool
24-Hour Reception
Non-Smoking Rooms
Air Conditioned
Elevator / Lift
ATM / Cash Machine
Location
9239 Highway 52,Portland,Tennessee 37148,US, Portland, Tennessee, United States of America
Room options
Standard Room, Multiple Beds, Accessible (With Sofabed)
Room details
3
Suite, King Bed
Room details
Suite, 1 King Bed with Sofa Bed, Jetted Tub (With Sofabed)
Room details
Standard Room, 1 King Bed with Sofa Bed, Refrigerator & Microwave (With Sofabed)
Room details
Suite, 2 Queen Beds
Standard Room, Multiple Beds, Refrigerator & Microwave (With Sofabed)
Room details
Guest reviews of SureStay Plus Hotel By Best Western Portland Route 52 West
7.7
Good
Based on 294 verified reviews
Who stays here?
Business
10%
Couple
27%
Family
40%
Group
6%
Solo
14%
What guests think
AI-generated summary based on recent guest reviews
Portland Inn & Suites offers convenient highway access and some large, comfortable rooms at budget prices, but experiences vary widely, with repeated reports of maintenance shortfalls, dated spaces, and amenities not working as expected. Many reviews note the pool is closed for extended periods, occasional hot water and door lock failures, and other out-of-order areas, though there is an attached restaurant and bar some find convenient. Cleanliness feedback is mixed, ranging from very clean rooms to complaints about stains, odors, mold, and insects. Service is frequently described as friendly and accommodating, yet staffing and communication can be inconsistent, with delayed assistance or check-in problems reported. Expect a basic stay with good value but notable trade-offs.
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What guests think
Portland Inn & Suites offers convenient highway access and some large, comfortable rooms at budget prices, but experiences vary widely, with repeated reports of maintenance shortfalls, dated spaces, and amenities not working as expected. Many reviews note the pool is closed for extended periods, occasional hot water and door lock failures, and other out-of-order areas, though there is an attached restaurant and bar some find convenient. Cleanliness feedback is mixed, ranging from very clean rooms to complaints about stains, odors, mold, and insects. Service is frequently described as friendly and accommodating, yet staffing and communication can be inconsistent, with delayed assistance or check-in problems reported. Expect a basic stay with good value but notable trade-offs.
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AI-generated summary based on recent guest reviews
Facilities
The indoor pool is repeatedly reported closed for long stretches; several guests also encountered hot water outages, broken locks or entrances, and other maintenance issues. The attached bar/restaurant is convenient, but parking can be crowded and noise can carry.
Related guest reviews
2
Jennifer
Jan 21, 2025
·
Stayed 3 nights
The property had no hot water. Employees acted like they didn't understand why the first night. We were told 2 days in a row that someone was coming to look at it to try and fix it. Then found out from another guest that it had been without hot water since the previous Monday. We arrived on Friday and left on Monday. I even called the day before our arrival date and nothing was mentioned. I did receive 1 night payment back but that was it.
The property had no hot water. Employees acted like they didn't understand why the first night. We were told 2 days in a row that someone was coming to look at it to try and fix it. Then found out from another guest that it had been without hot water since the previous Monday. We arrived on Friday and left on Monday. I even called the day before our arrival date and nothing was mentioned. I did receive 1 night payment back but that was it.
4
Brandy
Nov 18, 2024
·
Stayed 2 nights
The curtains were dirty The pool was out of service and had been for 2 weeks per the last up front The breakfast wasn't to bad but how can you have cereal but no milk The ladies upfront were ABSOLUTELY AMAZING The only reason I booked that hotel was because it was suppose to have a pool and my granddaughter needed something to do in her down time because she is high functioning and can't sit in a room all the time Well that didn't happen at all
The curtains were dirty The pool was out of service and had been for 2 weeks per the last up front The breakfast wasn't to bad but how can you have cereal but no milk The ladies upfront were ABSOLUTELY AMAZING The only reason I booked that hotel was because it was suppose to have a pool and my granddaughter needed something to do in her down time because she is high functioning and can't sit in a room all the time Well that didn't happen at all
4
Chelsea
Mar 29, 2025
·
Stayed 1 night
There was no microwave in the room but the room description stated there would be. The pool was closed. There was toilet paper or tissue stuffed in the eyehole of the door. They ran out of breakfast. The couch in the room was so dirty it looked like some type of reddish brown stains all over it, with a ton of crumbs between the cushions. The mini fridge had a hole in it. The whole building inside smelled awful. Sounded like the guests above us were bowling all night.
There was no microwave in the room but the room description stated there would be. The pool was closed. There was toilet paper or tissue stuffed in the eyehole of the door. They ran out of breakfast. The couch in the room was so dirty it looked like some type of reddish brown stains all over it, with a ton of crumbs between the cushions. The mini fridge had a hole in it. The whole building inside smelled awful. Sounded like the guests above us were bowling all night.
6
Barbara
Jun 29, 2024
·
Stayed 1 night
AC in room soaked carpet, moved to another room. Pool area was hot & dirty, people diving & water all over the floors & elevator from people leaving pool.
AC in room soaked carpet, moved to another room. Pool area was hot & dirty, people diving & water all over the floors & elevator from people leaving pool.
2
autumn r
Jun 23, 2024
·
Stayed 1 night
Everything was broken. The whole place smelled bad. The swimming pool is small and very hot in the pool area but water was cold. The hotel was so dirty. They has most of the room out of order because they were simply just not cleaned.
Everything was broken. The whole place smelled bad. The swimming pool is small and very hot in the pool area but water was cold. The hotel was so dirty. They has most of the room out of order because they were simply just not cleaned.
4
Kim
Feb 3, 2025
·
Stayed 1 night
When we arrived, we were told since we were the last room to check in, we had a room without a working electronic lock. I asked about another room, but we were told there were none (but they still had rooms open to book for the night on the Hotels website and their website). Our room door had been propped open as the only way to open the door was the master key by staff. So to leave the room, we had three options 1) one of us stay in the room to let the other in (inconvenient when bring up luggage) 2) prop the door open (so anyone could walk into our room) or 3) have the staff open the door (with the front desk staff really pushing for us to not do that and to pick one of the other options). This is a safety issue as when we went to the room, the door was open. If I had been alone, I would have left and not stayed. This is unacceptable to not have access to the room that is being paid for. The attitude from the staff was all well, it is what it is. I wouldn't stay again and was thankful we were only there for one night. I would encourage others to look elsewhere for safety reasons.
When we arrived, we were told since we were the last room to check in, we had a room without a working electronic lock. I asked about another room, but we were told there were none (but they still had rooms open to book for the night on the Hotels website and their website). Our room door had been propped open as the only way to open the door was the master key by staff. So to leave the room, we had three options 1) one of us stay in the room to let the other in (inconvenient when bring up luggage) 2) prop the door open (so anyone could walk into our room) or 3) have the staff open the door (with the front desk staff really pushing for us to not do that and to pick one of the other options). This is a safety issue as when we went to the room, the door was open. If I had been alone, I would have left and not stayed. This is unacceptable to not have access to the room that is being paid for. The attitude from the staff was all well, it is what it is. I wouldn't stay again and was thankful we were only there for one night. I would encourage others to look elsewhere for safety reasons.
4
Marta
Jun 16, 2025
·
Stayed 2 nights
Room toilet was leaking water. Also very upset to see the pool was out of service. Rooms were clean except for mirrors they were dirty. Also a/c unit was leaking water and caused carpet to be wet in that area.
Room toilet was leaking water. Also very upset to see the pool was out of service. Rooms were clean except for mirrors they were dirty. Also a/c unit was leaking water and caused carpet to be wet in that area.
2
Lisa
Dec 5, 2022
·
Stayed 19,330 nights
The desk clerk was nit present at desk anytime i tried to stop. Yiu had to use a phone and then wait for a bit to get service. There was mold/mildew in the tub. We found a roach in our bathroom. The pool was closed and water was dripping from the ceiling in the hallway outside the pool.
The desk clerk was nit present at desk anytime i tried to stop. Yiu had to use a phone and then wait for a bit to get service. There was mold/mildew in the tub. We found a roach in our bathroom. The pool was closed and water was dripping from the ceiling in the hallway outside the pool.
4
Cameron
Jun 24, 2025
·
Stayed 1 night
Our air conditioner didn't work, our TV didn't work, the pool was closed for apparently a long time with no information online about it. Breakfast was very minimal choices. Lady at the front desk did try to find us a better room where they air conditioner worked okay. You do get a free drink voucher to the attached restaurant which was definitely taking advantage of!
Our air conditioner didn't work, our TV didn't work, the pool was closed for apparently a long time with no information online about it. Breakfast was very minimal choices. Lady at the front desk did try to find us a better room where they air conditioner worked okay. You do get a free drink voucher to the attached restaurant which was definitely taking advantage of!
4
marvin
Jun 17, 2025
·
Stayed 4 nights
Didn't like smell, at night grill was so busy we couldn't find a parking spot. Says it has a pool and we were told the pool has been out of service for a long time with no intentions of repairing it. Third floor carpet stained and dirty. Room was nice in general. If you come back to room at night good luck finding parking.
Didn't like smell, at night grill was so busy we couldn't find a parking spot. Says it has a pool and we were told the pool has been out of service for a long time with no intentions of repairing it. Third floor carpet stained and dirty. Room was nice in general. If you come back to room at night good luck finding parking.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: multiple reviews mention stained carpets, mold or rust in bathrooms, odors, and bugs, while others report clean rooms and linens.
Related guest reviews
2
Kristy
Mar 9, 2025
·
Stayed 1 night
Believe the bad reviews - We gave this hotel the benefit of the dought. POOL IS CLOSED. 0 up keep on this hotel. Went up to the room - just GROSS - cob webbs in the coner, gross stain on the couch (blood or poop), beds looked messy, had prints on the wall behind the bed, refrigerator was gross and sticky. The entire hotel smelled bad.... the room smelled moldy. We just could not stay and feel good about it.... we checked out and left waiting for a refund. - the guy who check us in was friendly.
Believe the bad reviews - We gave this hotel the benefit of the dought. POOL IS CLOSED. 0 up keep on this hotel. Went up to the room - just GROSS - cob webbs in the coner, gross stain on the couch (blood or poop), beds looked messy, had prints on the wall behind the bed, refrigerator was gross and sticky. The entire hotel smelled bad.... the room smelled moldy. We just could not stay and feel good about it.... we checked out and left waiting for a refund. - the guy who check us in was friendly.
4
Donna
May 19, 2025
·
Stayed 2 nights
Very convenient location, but the condition of the property is poor: dirty, stained carpets, poor condition of the bathtub, lights and TV didn't work. One of our rooms had wet carpeting, and the staff quickly assigned a new room. However, we spotted a cockroach and a spider in there. The breakfast was minimal at best. The beds were comfortable and the staff seemed to be a doing their best, but the room cost was high and the facilities really need a lot of work.
Very convenient location, but the condition of the property is poor: dirty, stained carpets, poor condition of the bathtub, lights and TV didn't work. One of our rooms had wet carpeting, and the staff quickly assigned a new room. However, we spotted a cockroach and a spider in there. The breakfast was minimal at best. The beds were comfortable and the staff seemed to be a doing their best, but the room cost was high and the facilities really need a lot of work.
6
Kelli
Feb 19, 2024
·
Stayed 2 nights
The sheets on both beds had dry blood spots. It was dead bug in the windowsill and trash behind the night stand. Also, tons of dust around the tv. Other than these few issues, everything else was fine.
The sheets on both beds had dry blood spots. It was dead bug in the windowsill and trash behind the night stand. Also, tons of dust around the tv. Other than these few issues, everything else was fine.
6
Clarence
May 9, 2025
·
Stayed 1 night
We found a beatle in the bathroom on the floor. And the drawers were dirty inside.
We found a beatle in the bathroom on the floor. And the drawers were dirty inside.
4
Chelsea
Mar 29, 2025
·
Stayed 1 night
There was no microwave in the room but the room description stated there would be. The pool was closed. There was toilet paper or tissue stuffed in the eyehole of the door. They ran out of breakfast. The couch in the room was so dirty it looked like some type of reddish brown stains all over it, with a ton of crumbs between the cushions. The mini fridge had a hole in it. The whole building inside smelled awful. Sounded like the guests above us were bowling all night.
There was no microwave in the room but the room description stated there would be. The pool was closed. There was toilet paper or tissue stuffed in the eyehole of the door. They ran out of breakfast. The couch in the room was so dirty it looked like some type of reddish brown stains all over it, with a ton of crumbs between the cushions. The mini fridge had a hole in it. The whole building inside smelled awful. Sounded like the guests above us were bowling all night.
2
Michael
Mar 29, 2023
·
Stayed 2 nights
The property was dirty. The toilet and baker were dirty as well, stains on the carpet, floors and walls inside the room dirty, hair inside the shower
The property was dirty. The toilet and baker were dirty as well, stains on the carpet, floors and walls inside the room dirty, hair inside the shower
4
Kristi
Nov 13, 2025
·
Stayed 1 night
The room and bathroom were just not well maintained. Lots of rust and weird stains. The sheets and towels were clean thankfully.
The room and bathroom were just not well maintained. Lots of rust and weird stains. The sheets and towels were clean thankfully.
6
Tania
Mar 24, 2025
·
Stayed 1 night
We found roaches in the bathroom which is disturbing we like to stay here when we go to the casino. So that is not gonna happen anymore.
We found roaches in the bathroom which is disturbing we like to stay here when we go to the casino. So that is not gonna happen anymore.
2
Cameron
Oct 12, 2025
·
Stayed 2 nights
Bed room smelled like smoke, random bugs kept showing up in the room killed at least 15. Stained on walls, couch, curtains, bathroom tubs, sink and bathtub dripping water. Restaurant next door kept me up all night with the loud music, and people outside.
Bed room smelled like smoke, random bugs kept showing up in the room killed at least 15. Stained on walls, couch, curtains, bathroom tubs, sink and bathtub dripping water. Restaurant next door kept me up all night with the loud music, and people outside.
10
Robert
Nov 7, 2024
·
Stayed 1 night
Lady at checkin was very pleasant. Room was clean, bathroom was clean, beds are comfortable. This was large room, temperature was perfect. Hotel is easy off highway, restaurant next to hotel. Nice stay
Lady at checkin was very pleasant. Room was clean, bathroom was clean, beds are comfortable. This was large room, temperature was perfect. Hotel is easy off highway, restaurant next to hotel. Nice stay
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious with comfortable beds, but maintenance and comfort vary: guests cited malfunctioning A/C or TVs, hard-to-close curtains, thin walls, and layout quirks that limit space.
Related guest reviews
2
Christina
Sep 7, 2024
·
Stayed 1 night
The keys didn’t work and would have to be let in by the person at the front desk, the air didn’t work in the room, it stunk and there was trash and stains all throughout the hallways. It used to be a good hotel. I noticed the owner there making TikTok’s instead of tending to his hotel. I used to stay here often years ago and he’s just let it go downhill. Stay somewhere else. It was a complete letdown. I got a refund and got the heck out of there after 5 minutes
The keys didn’t work and would have to be let in by the person at the front desk, the air didn’t work in the room, it stunk and there was trash and stains all throughout the hallways. It used to be a good hotel. I noticed the owner there making TikTok’s instead of tending to his hotel. I used to stay here often years ago and he’s just let it go downhill. Stay somewhere else. It was a complete letdown. I got a refund and got the heck out of there after 5 minutes
8
Amber
Oct 7, 2023
·
Stayed 1 night
We needed a place for some shut eye on our way to vacation. Rooms were big, hotel was quiet and beds were comfortable. Biscuits and gravy for breakfast were a plus, too.
We needed a place for some shut eye on our way to vacation. Rooms were big, hotel was quiet and beds were comfortable. Biscuits and gravy for breakfast were a plus, too.
6
Jim
Jan 1, 2024
·
Stayed 3 nights
We did enjoy our stay BUT our room never was cleaned the 3 nights we were there. Housekeeper did come around on Sunday afternoon BUT inly cleaned the room next door and started cleaning around 3, making so much noise even a babyy couldn't sleep. Ladybugs in the room were awful. The walls were so thin you literally could hear everything from the room beside you. The local bar is attached to the hotel which was good fiod BUT the locals just park how they want which i feell is very disrespectful. Also at check-in we we were not told the back door does not work so we unloaded our belongings to have to reload. If nothing is available we would stay here again but i like to enjoy the quite of a room when on vacation.
We did enjoy our stay BUT our room never was cleaned the 3 nights we were there. Housekeeper did come around on Sunday afternoon BUT inly cleaned the room next door and started cleaning around 3, making so much noise even a babyy couldn't sleep. Ladybugs in the room were awful. The walls were so thin you literally could hear everything from the room beside you. The local bar is attached to the hotel which was good fiod BUT the locals just park how they want which i feell is very disrespectful. Also at check-in we we were not told the back door does not work so we unloaded our belongings to have to reload. If nothing is available we would stay here again but i like to enjoy the quite of a room when on vacation.
8
Gloria
Mar 16, 2025
·
Stayed 1 night
The only problem was not being able to close curtains
The only problem was not being able to close curtains
6
Timothy
Aug 6, 2024
·
Stayed 3 nights
A/C in the room didn’t work properly. Complained to front desk. Spent 4 days & 3 nights & never had room service come to the room for clean towels or linens. Staff was very nice.
A/C in the room didn’t work properly. Complained to front desk. Spent 4 days & 3 nights & never had room service come to the room for clean towels or linens. Staff was very nice.
10
Ben
Jun 23, 2024
·
Stayed 1 night
The hotel is easy access. The front desk clerk was friendly and efficient. Our room was clean and the beds comfortable. We had a large room. Good value for the money.
The hotel is easy access. The front desk clerk was friendly and efficient. Our room was clean and the beds comfortable. We had a large room. Good value for the money.
8
Maureen
Apr 8, 2024
·
Stayed 1 night
It was just what we needed at the time! However we had to safety pin the curtains together against the bright parking lot lights.
It was just what we needed at the time! However we had to safety pin the curtains together against the bright parking lot lights.
10
Jodi
Mar 29, 2025
·
Stayed 1 night
Room was clean, and I was pleased to find it had a sitting area with small sofa. The shower could be updated. Breakfast ready, but had to wait for coffee to be made. There is a bar in the hotel and parking lot was really full of cars when I arrived, but had no issues with noise. Overall pleased with what I received for the great price.
Room was clean, and I was pleased to find it had a sitting area with small sofa. The shower could be updated. Breakfast ready, but had to wait for coffee to be made. There is a bar in the hotel and parking lot was really full of cars when I arrived, but had no issues with noise. Overall pleased with what I received for the great price.
10
Leah
Nov 9, 2025
·
Stayed 1 night
Great room at a great price. Breakfast was just a waffle and cereal juice was empty.
Great room at a great price. Breakfast was just a waffle and cereal juice was empty.
8
Julianna
Apr 6, 2025
·
Stayed 1 night
The room was fine. when the sofabed was pulled out, you could not walk through the room, which was inconvenient. Otherwise the room was fine.
The room was fine. when the sofabed was pulled out, you could not walk through the room, which was inconvenient. Otherwise the room was fine.
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly and helpful, yet front desk coverage and communication can be unreliable, leading to slow assistance, check-in mix-ups, and occasional key or billing issues.
Related guest reviews
4
Donna
May 19, 2025
·
Stayed 2 nights
Very convenient location, but the condition of the property is poor: dirty, stained carpets, poor condition of the bathtub, lights and TV didn't work. One of our rooms had wet carpeting, and the staff quickly assigned a new room. However, we spotted a cockroach and a spider in there. The breakfast was minimal at best. The beds were comfortable and the staff seemed to be a doing their best, but the room cost was high and the facilities really need a lot of work.
Very convenient location, but the condition of the property is poor: dirty, stained carpets, poor condition of the bathtub, lights and TV didn't work. One of our rooms had wet carpeting, and the staff quickly assigned a new room. However, we spotted a cockroach and a spider in there. The breakfast was minimal at best. The beds were comfortable and the staff seemed to be a doing their best, but the room cost was high and the facilities really need a lot of work.
8
James
Feb 18, 2024
·
Stayed 2 nights
I was a bit aggravated that, upon check-in, my credit card used to pay on Hotels.com was not on file at the hotel and they had no record of me already paying on the website. Because of this, it took up bit longer for me to get to the room and get ready to go have dinner at the on-site bar and grill. Initially, I let it go because I understand that s#!t happens. However, when I was interrupted from my much needed weekend prolonged slumber at 7:30am on a Saturday, from a front desk phone call, because I needed to verify my card information AGAIN, I was quite displeased! This set my weekend off to an agitated state. After eating a much earlier than planned breakfast, I decided to calm myself with a swim. The pool area was very tranquil and calming. Luckily there was no one else, especially loud children, present. This made for a very peaceful and relaxing swim. The area was designed very well with a drop ceiling instead of concrete, which made the acoustics much better than other hotel indoor pools that I’ve experienced. No annoying, unpleasant constant echoing as with other establishments. I would, and probably will stay here again. I just hope to not be awoken too early again…
I was a bit aggravated that, upon check-in, my credit card used to pay on Hotels.com was not on file at the hotel and they had no record of me already paying on the website. Because of this, it took up bit longer for me to get to the room and get ready to go have dinner at the on-site bar and grill. Initially, I let it go because I understand that s#!t happens. However, when I was interrupted from my much needed weekend prolonged slumber at 7:30am on a Saturday, from a front desk phone call, because I needed to verify my card information AGAIN, I was quite displeased! This set my weekend off to an agitated state. After eating a much earlier than planned breakfast, I decided to calm myself with a swim. The pool area was very tranquil and calming. Luckily there was no one else, especially loud children, present. This made for a very peaceful and relaxing swim. The area was designed very well with a drop ceiling instead of concrete, which made the acoustics much better than other hotel indoor pools that I’ve experienced. No annoying, unpleasant constant echoing as with other establishments. I would, and probably will stay here again. I just hope to not be awoken too early again…
8
Kyleene
May 18, 2025
·
Stayed 1 night
We booked 2 rooms for the night while traveling home from vacation. The rooms were clean and comfortable, if a bit worn. The breakfast was what I'd call a Continental breakfast, as there were no waffles, or hot items. For that reason we didn't eat breakfast there. The staff was great. We wanted to make a change in one of the rooms and it wasn’t a problem at all. They were accommodating and very friendly!
We booked 2 rooms for the night while traveling home from vacation. The rooms were clean and comfortable, if a bit worn. The breakfast was what I'd call a Continental breakfast, as there were no waffles, or hot items. For that reason we didn't eat breakfast there. The staff was great. We wanted to make a change in one of the rooms and it wasn’t a problem at all. They were accommodating and very friendly!
10
Michalene
Dec 20, 2025
·
Stayed 1 night
Very courteous woman at the front desk. Beds were comfy, room was a nice size. Everything was clean! Excellent value for the price
Very courteous woman at the front desk. Beds were comfy, room was a nice size. Everything was clean! Excellent value for the price
2
Scott
Feb 11, 2025
·
Stayed 1 night
No issues with the hotel itself, but rather with Expedia. I booked and paid through Expedia. When I arrived at the hotel they could see my reservation but not the payment. I showed them the receipt but they needed the confirmation from Expedia. I spent the next hour on the phone with Expedia and the front desk until we got it straightened out. May never pay in advance again when booking through Expedia after this experience.
No issues with the hotel itself, but rather with Expedia. I booked and paid through Expedia. When I arrived at the hotel they could see my reservation but not the payment. I showed them the receipt but they needed the confirmation from Expedia. I spent the next hour on the phone with Expedia and the front desk until we got it straightened out. May never pay in advance again when booking through Expedia after this experience.
4
Tiffany
Jul 14, 2024
·
Stayed 1 night
No one at the front desk when we got there waited 10 minutes for a drunk lady to come from the bar next door and check us in. No towels or rags in the bathroom. When we called the lady said we could come get them from the desk if we needed to. Lots of sketchy characters outside the hotel and bar . A/C barely worked.
No one at the front desk when we got there waited 10 minutes for a drunk lady to come from the bar next door and check us in. No towels or rags in the bathroom. When we called the lady said we could come get them from the desk if we needed to. Lots of sketchy characters outside the hotel and bar . A/C barely worked.
6
Danika
Dec 1, 2025
·
Stayed 2 nights
Our room was not very clean, and breakfast options are limited. No one is at the front desk, and it takes a while to get assistance.
Our room was not very clean, and breakfast options are limited. No one is at the front desk, and it takes a while to get assistance.
4
Kim
Feb 3, 2025
·
Stayed 1 night
When we arrived, we were told since we were the last room to check in, we had a room without a working electronic lock. I asked about another room, but we were told there were none (but they still had rooms open to book for the night on the Hotels website and their website). Our room door had been propped open as the only way to open the door was the master key by staff. So to leave the room, we had three options 1) one of us stay in the room to let the other in (inconvenient when bring up luggage) 2) prop the door open (so anyone could walk into our room) or 3) have the staff open the door (with the front desk staff really pushing for us to not do that and to pick one of the other options). This is a safety issue as when we went to the room, the door was open. If I had been alone, I would have left and not stayed. This is unacceptable to not have access to the room that is being paid for. The attitude from the staff was all well, it is what it is. I wouldn't stay again and was thankful we were only there for one night. I would encourage others to look elsewhere for safety reasons.
When we arrived, we were told since we were the last room to check in, we had a room without a working electronic lock. I asked about another room, but we were told there were none (but they still had rooms open to book for the night on the Hotels website and their website). Our room door had been propped open as the only way to open the door was the master key by staff. So to leave the room, we had three options 1) one of us stay in the room to let the other in (inconvenient when bring up luggage) 2) prop the door open (so anyone could walk into our room) or 3) have the staff open the door (with the front desk staff really pushing for us to not do that and to pick one of the other options). This is a safety issue as when we went to the room, the door was open. If I had been alone, I would have left and not stayed. This is unacceptable to not have access to the room that is being paid for. The attitude from the staff was all well, it is what it is. I wouldn't stay again and was thankful we were only there for one night. I would encourage others to look elsewhere for safety reasons.
2
Andrea
Jun 20, 2024
·
Stayed 1 night
When I arrived w my family, I quickly realized there’s a bar attached to the hotel which is played so loud you can hear it through the whole hotel until 2am. While I waited at the desk for the young man to come in, he asked my name and handed me a key to my room, no id or credit card check. I go out to gather my family after our long 12 hour drive and go upstairs to a filthy room, no beds have any sheets on them, the room clearly was used and not cleaned. I went back down to the desk and informed the front desk man, who then checked his computer and told me they wrote the wrong room # on my card, so I go get my family and we go to the 2nd floor, as I approached the room, I could tell it too was also occupied m, I could hear people inside. So we knocked 3x and the lady was like no this is my room. So, AGAIN, I go downstairs to the desk where I inform him how unhappy we all are, and he goes up to see that the lady and I have the same first name but not last name. After all of this he finally puts me in a different room where all we wanna do is go to bed. I was suppose to get refunded but have yet to see that credit. If I could give zero stars I would, not just terrible Blair e but safety is a true concern here and it should definitely be listed as a bar with sleepover capabilities.
When I arrived w my family, I quickly realized there’s a bar attached to the hotel which is played so loud you can hear it through the whole hotel until 2am. While I waited at the desk for the young man to come in, he asked my name and handed me a key to my room, no id or credit card check. I go out to gather my family after our long 12 hour drive and go upstairs to a filthy room, no beds have any sheets on them, the room clearly was used and not cleaned. I went back down to the desk and informed the front desk man, who then checked his computer and told me they wrote the wrong room # on my card, so I go get my family and we go to the 2nd floor, as I approached the room, I could tell it too was also occupied m, I could hear people inside. So we knocked 3x and the lady was like no this is my room. So, AGAIN, I go downstairs to the desk where I inform him how unhappy we all are, and he goes up to see that the lady and I have the same first name but not last name. After all of this he finally puts me in a different room where all we wanna do is go to bed. I was suppose to get refunded but have yet to see that credit. If I could give zero stars I would, not just terrible Blair e but safety is a true concern here and it should definitely be listed as a bar with sleepover capabilities.
10
MARY
Mar 17, 2025
·
Stayed 1 night
Lady who checked us in was super helpful.
Lady who checked us in was super helpful.
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AI-generated summary based on recent guest reviews
Location
Convenient just off the interstate with restaurants next door; however, music from the attached bar can be heard late in some rooms.
Related guest reviews
8
ALFREDO
Aug 21, 2024
·
Stayed 1 night
Everything good except for the wall of the bathroom that has moho and the people at night at the bar it was noisy and seems like dangerous
Everything good except for the wall of the bathroom that has moho and the people at night at the bar it was noisy and seems like dangerous
10
Leslie
Mar 10, 2023
·
Stayed 2 nights
Building is old (you can tell especially in the bathrooms) but redecorated remodeled nicely. There is a loud bar/brewery (separate business) on the bottom floor of half the Hotel, but music stopped at 11pm as promised.
Building is old (you can tell especially in the bathrooms) but redecorated remodeled nicely. There is a loud bar/brewery (separate business) on the bottom floor of half the Hotel, but music stopped at 11pm as promised.
10
Sue
Mar 3, 2025
·
Stayed 1 night
Easy on and off the expressway, a great fine for a restful night!
Easy on and off the expressway, a great fine for a restful night!
8
Gregory
Jul 23, 2024
·
Stayed 1 night
Near highway. Cheaper than Nashville!
Near highway. Cheaper than Nashville!
10
Ben
Jun 23, 2024
·
Stayed 1 night
The hotel is easy access. The front desk clerk was friendly and efficient. Our room was clean and the beds comfortable. We had a large room. Good value for the money.
The hotel is easy access. The front desk clerk was friendly and efficient. Our room was clean and the beds comfortable. We had a large room. Good value for the money.
10
Jennifer
Feb 18, 2024
·
Stayed 1 night
Clean, friendly staff, restaurant within walking distance.
Clean, friendly staff, restaurant within walking distance.
10
Joe
Jun 28, 2023
·
Stayed 1 night
Restaurant next door to the property was convenient.
Restaurant next door to the property was convenient.
10
Robert
Nov 7, 2024
·
Stayed 1 night
Lady at checkin was very pleasant. Room was clean, bathroom was clean, beds are comfortable. This was large room, temperature was perfect. Hotel is easy off highway, restaurant next to hotel. Nice stay
Lady at checkin was very pleasant. Room was clean, bathroom was clean, beds are comfortable. This was large room, temperature was perfect. Hotel is easy off highway, restaurant next to hotel. Nice stay
8
Russell
Apr 16, 2025
·
Stayed 1 night
Check-in was seamless. Comfortable room. Convenient location.
Check-in was seamless. Comfortable room. Convenient location.
10
Paul
May 18, 2023
·
Stayed 4 nights
The Hotel is right off the freeway. The on property grill and pub has good food. Felt safe and comfortable.
The Hotel is right off the freeway. The on property grill and pub has good food. Felt safe and comfortable.
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AI-generated summary based on recent guest reviews
Dining
Breakfast quality and supply are inconsistent, with limited selections and items sometimes unavailable, though a few guests enjoyed it. The on-site restaurant and bar are handy for meals or drinks.
Related guest reviews
8
Kyleene
May 18, 2025
·
Stayed 1 night
We booked 2 rooms for the night while traveling home from vacation. The rooms were clean and comfortable, if a bit worn. The breakfast was what I'd call a Continental breakfast, as there were no waffles, or hot items. For that reason we didn't eat breakfast there. The staff was great. We wanted to make a change in one of the rooms and it wasn’t a problem at all. They were accommodating and very friendly!
We booked 2 rooms for the night while traveling home from vacation. The rooms were clean and comfortable, if a bit worn. The breakfast was what I'd call a Continental breakfast, as there were no waffles, or hot items. For that reason we didn't eat breakfast there. The staff was great. We wanted to make a change in one of the rooms and it wasn’t a problem at all. They were accommodating and very friendly!
8
Ronda
Dec 30, 2024
·
Stayed 1 night
Awesome. We came in at dark and rainy. They gave us food coupons our room was clean and comfortable. Breakfast was good. Staff very polite and helpful.
Awesome. We came in at dark and rainy. They gave us food coupons our room was clean and comfortable. Breakfast was good. Staff very polite and helpful.
8
Troy
Apr 22, 2025
·
Stayed 1 night
Everything was good. Got a great night sleep and breakfast was good. Price was very fair.
Everything was good. Got a great night sleep and breakfast was good. Price was very fair.
8
Brian
Apr 9, 2023
·
Stayed 1 night
Could have been better options for breakfast. Biscuits and gravy only hot food. Missing TV remote.
Could have been better options for breakfast. Biscuits and gravy only hot food. Missing TV remote.
2
Melissa
Mar 30, 2024
·
Stayed 1 night
Facility needs update. Had free continental breakfast but was out of juice, no milk for cereal, no waffle mix but waffle iron was heated up. Only had biscuits and gravy. Breakfast started at 6am and we went down at 630am. Only one bath towel in room for 4 people. When you go to ask for something at front desk, they say they are out of everything. Beds were comfortable and that was the only good thing about the place.
Facility needs update. Had free continental breakfast but was out of juice, no milk for cereal, no waffle mix but waffle iron was heated up. Only had biscuits and gravy. Breakfast started at 6am and we went down at 630am. Only one bath towel in room for 4 people. When you go to ask for something at front desk, they say they are out of everything. Beds were comfortable and that was the only good thing about the place.
10
Leah
Nov 9, 2025
·
Stayed 1 night
Great room at a great price. Breakfast was just a waffle and cereal juice was empty.
Great room at a great price. Breakfast was just a waffle and cereal juice was empty.
6
Marsha
Apr 19, 2023
·
Stayed 1 night
easy access from interstate breakfast was not good- juice was terrible!!
easy access from interstate breakfast was not good- juice was terrible!!
2
Janice
Apr 7, 2024
·
Stayed 1 night
Breakfast was incomplete and a big disappointment. No juices, 1 banana, 1 type of muffin, and only biscuits with gravy or waffles. Upon checking in the one room of two we reserved, the room key didn’t work and the staff had to open it, but we couldn’t leave the room unless it was blocked or we couldn’t get back into the room. It meant leaving our belongings unsecured if we left them in the room. Overall very unhappy.
Breakfast was incomplete and a big disappointment. No juices, 1 banana, 1 type of muffin, and only biscuits with gravy or waffles. Upon checking in the one room of two we reserved, the room key didn’t work and the staff had to open it, but we couldn’t leave the room unless it was blocked or we couldn’t get back into the room. It meant leaving our belongings unsecured if we left them in the room. Overall very unhappy.
4
Cameron
Jun 24, 2025
·
Stayed 1 night
Our air conditioner didn't work, our TV didn't work, the pool was closed for apparently a long time with no information online about it. Breakfast was very minimal choices. Lady at the front desk did try to find us a better room where they air conditioner worked okay. You do get a free drink voucher to the attached restaurant which was definitely taking advantage of!
Our air conditioner didn't work, our TV didn't work, the pool was closed for apparently a long time with no information online about it. Breakfast was very minimal choices. Lady at the front desk did try to find us a better room where they air conditioner worked okay. You do get a free drink voucher to the attached restaurant which was definitely taking advantage of!
10
Traci
Mar 11, 2025
·
Stayed 2 nights
very nice and clean and staff was very friendly, breakfast was amazing I never been to a hotel that served such good breakfast. the poor was down and business area and some areas and bathrooms where out of order but overall very decent and I enjoyed my stay
very nice and clean and staff was very friendly, breakfast was amazing I never been to a hotel that served such good breakfast. the poor was down and business area and some areas and bathrooms where out of order but overall very decent and I enjoyed my stay
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AI-generated summary based on recent guest reviews
10
Leslie
Mar 10, 2023
·
Stayed 2 nights
Building is old (you can tell especially in the bathrooms) but redecorated remodeled nicely. There is a loud bar/brewery (separate business) on the bottom floor of half the Hotel, but music stopped at 11pm as promised.
Building is old (you can tell especially in the bathrooms) but redecorated remodeled nicely. There is a loud bar/brewery (separate business) on the bottom floor of half the Hotel, but music stopped at 11pm as promised.
8
Diana
Jan 17, 2023
·
Stayed 1 night
Great service
Great service
Property Policies
Check-in
Check-out
Check-in from 15:00
Before 11:00
FAQs about SureStay Plus Hotel By Best Western Portland Route 52 West
Is parking available at the property?
Yes, free self-parking is available on-site. Guests must contact the property in advance to reserve parking.
What type of breakfast is offered and what are the serving hours?
A continental breakfast is available daily from 6:00 AM to 9:00 AM for a fee.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 2:00 AM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including designated parking, step-free entrances, and accessible public areas. However, specific room features may vary.
Where is the property located in relation to key landmarks?
The hotel is located in Portland, within a 10-minute drive of Kentucky Downs and Cold Springs Museum. It is approximately 8.5 miles from Kenny Perry's Country Creek Golf Course and 9.1 miles from Dueling Grounds Distillery.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available for guests.
What are the policies for guests staying with children?
Children are welcome at the property. There is no charge for children up to a certain age when staying with an adult.
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Instant AI responses are based on hotel information
Prices for upcoming dates
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Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-02: NO DATA
- 2026-10-03: 85.26097078094482USD
- 2026-10-04: 92.89592075576782USD
- 2026-10-05: 92.82604545669555USD
- 2026-10-06: 96.57966132583617USD
- 2026-10-07: NO DATA
- 2026-10-08: 93.63752990951538USD
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- 2026-10-13: 85.27042661972045USD
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- 2026-10-15: 80.44487419357299USD
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- 2026-10-30: 71.44993670387268USD
- 2026-10-31: NO DATA
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- 2026-11-03: 72.9366891418457USD
- 2026-11-04: NO DATA
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- 2026-11-06: 77.22708059997558USD
- 2026-11-07: 79.20512011642455USD
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- 2026-11-27: 80.27545922927855USD
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- Fee for in-room wireless internet: USD 0.0 per 24-hour period (rates may vary)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Swimming pool
24-Hour Reception
Non-Smoking Rooms
Air Conditioned
Elevator / Lift
ATM / Cash Machine
General
Air Conditioned
Non-Smoking Rooms
Refrigerator
Cable / Satellite TV
Coffee / Tea Maker
Microwave
Hair Dryer
TV
Desk
En suite
Private Bathroom
Vending Machines
Services
Elevator / Lift
24-Hour Reception
ATM / Cash Machine
Wake-up Service
Meeting Rooms
Photocopier
Luggage Storage
Designated Smoking Area
Self Laundry
Activities
Swimming pool
Internet
Free Wi-Fi