Embassy Suites Springfield

The indoor pool area was pretty unkept and had dirty towels everywhere! What I was really upset about was that they charged me $15 to park my car in their own parking lot, even as a paying guest of the hotel, this was not NYC it was the Suburbs of Virginia, I would have thought $200 for the room was enough but I guess not, just greedy!

This Embassy Suites has recently undergone a total renovation, and it is beautiful and modern inside. We enjoyed the full, free breakfast, pool, and fitness center, which are so appealing in all Embassy Suites. Parking is not free; it is $15/ night.

the bar should be open longer than 9pm.

The water for showers wasnt that hot. Ask three times for clean towels and was locked out of room for 20 mins had to sit in the hallway.While maintenence fix the problem and no dry towels in the pool area. Very unkept like no one cleans the area on a regular basis.

We liked the location close to where we needed to be for family. The property is nice and it was nice to have a restaurant and bar on property though the hours weren’t great. There are good amenities too like the gym and breakfast and happy hour. Our biggest issue was with what seemed like a lack of staffing. Lines were long staff was grumpy. When we arrived there was no bedding in our room for the sofa bed and the phone in our room didn’t even work to call down. There was no toilet paper in the main bar bathroom at times. It just felt strapped for a busy weekend where the hotel was sold out. But overall we liked this hotel more than others in Springfield but the corporation should invest in more staffing.

The complimentary cocktail hour was excellent. Bummed that the pool wasn't open. Everything else was excellent

Parking is bad & you have to pay for it. All close spots are either handicapped (which I understand), for Diamond members or for carpool (which I don’t understand). Very scary coming back late & its dark out& you have to park far from the entrance. At least dont charge for parking.

Decent property, however management did not account for parking issues for actual guests staying at the hotel when hosting a larger wedding.

The room was in great condition, but the towels were so rough—very scratchy and thin. Just awful. And the $15 for parking seems ridiculous considering there were plenty of spots. How many people actually stay there without a car? Very few, I bet.

pool was closed

None of the common areas were cleaned. From the floor in the lobby to the elevator to the carpeted hallways to the pool area. There were spills that were never cleaned from the moment we checked in to the moment we checked out- the same spills remained unchecked. Our room looked like it had not been touched except to make the bed, fold the towels, and add a new bar of soap to the dish. The floors had old stains on them, hair all around. The dining table and chairs had stains that i had to clean myself. There was only ONE ROLL of toilet paper in the entire suite and we had to order more toilet paper in the middle of the night. The back of the TV remote where the batteries are located had no choice on if and the remote wasn't working. The breakfast in the morning was deplorable- there was watery scrambled eggs, turkey sausage that tasted more like hot dogs, and DRYYYYYY biscuits. The whole stay was GHETTO and NOT WORTH the almost $300 that they were about to charge me. I complained to the front desk guy, Abe, who was VERY PLEASANT and understanding and he gave me a slight discount for our inconvenience. The only saving grace for this place is that every staff member we encountered were very kind and helpful. But they were understaffed and poor Abe was literally the only front desk person THE WHOLE TIME we were there. We checked in at 8pm (he had been there since 7am that morning) and we checked out around 2:15pm the next day. Smh. Overall, WOULD NOT recommend!!

Very clean property in all areas

The table in the living room had sticky stains on it. There was also a stain on the rug. I pulled out the couch to sleep and there was at least 10 press on nails laying on the floor. Lastly, a bug on my son’s arm when he was sleeping.

Gross! Did not even want to walk around the room barefoot.

Very clean and nice!! Would definitely stay again.

We stayed in at the Embassy Suites in Springfield for a day. The pool was unavailable due to a part being ordered. The staff was pleasant and the hotel itself - landscaping and outside condition were well. Our suite needed some attention. The carpet was not vacuumed, the couch had stains, and my towel had a long blonde hair on it before use. The sheets appeared cleaned so we roughed it out for one day.

There were baby roaches crawling around the breakfast buffet and the air conditioner didn't cool down the room at all.

Very nice and clean

Hotel was very clean as was our very large room.

Cleanly, quiet and met all our needs! A family of 4 staying.

It’s clean and good area to get around. The hotel will be better if they provide the customer with firm sofa bed instead of soft one which causes body aches.

I was there with my fiance and three year old, we've noticed that night when I tried to bathe.My son said that there was no hot water, called, and they said to wait an hour. But my son in the shower, still cold. The next morning, before we went out, we wanted to shower. Still no hot water. The management said they were aware of it before we even checked in. I think we should have known before we checked in. No solution but, uh, a sad apology and and full charge

Very clean and quiet

A/C did not work. Called and nobody came to look at unit. 75 degrees all night. Will never stay there again

The water was not hot in the shower. Also , the room is not cleaned every day.

Hot water wasn’t working on the first night. Had issue with the plumbing in one of our rooms

The room was comfortable and clean. Seemingly, the walls were soundproofed as I was not disturbed during my sleep by outside noises.

Hotel was very clean as was our very large room.

Nice breakfast and comfortable room

Phone system for rooms was not operational, half the parking lot lights were burned out, air conditioning was not working properly so the room was near 80 all night. No sleep at this place.

They are now holding 25.00 2x instead of once. They charged for parking even though they never told me and I was not told at time of booking. 3 people in room and only 2 towels and 2 face cloths and took me forever to get rude desk clerk to answer me about getting them.

It was fine but I’m not impressed with their housekeeping service. As told via a response to the “how is your stay going” text… The room sleeps 6. There are 4 people on our reservation. Every day housekeeping gives us 3 towels. We used the two disposable cups on day one, and there are no other cups in the room. They were never replaced. And the remote control batteries are low so it’s very slow and the TV tells us it needs to be swapped out. All of that in the text. They had responded to pre arrival texts so I know someone saw it. But for the remaining two days, we still had no cups and we still had 3 towels for 4 people and we still had a slow remote control. It was clean, the people were nice when we saw them, and I could have ignored the remote control and cup thing. But this is an Embassy Suites. Why would you repeatedly give us only 3 towels? There were 4 dirty ones after we got an extra from the front desk every day. That’s annoying.

We stay here every year when visiting my parents for Christmas. It was great this year as always! The staff are wonderful and friendly, especially the breakfast staff, and the omelettes are terrific! Rooms are clean, spacious, and comfortable.

The rooms aren’t cleaned every day, and some employees at the front desk aren’t very helpful.

So we had many issues during our stay. We kept getting different answers from staff on pool hours and breakfast hours. We were told the pool was only opened from 7pm-10pm, which ended up being incorrect, and it affected us because we didn't swim when we could have, . We were told the weekend breakfast buffet was from 730am -1030am so when we went down right before 10am we were turned away by staff saying the buffet closed at 10am and it wasn't even 10am yet, so we didn't get to have breakfast. That's one of the main reasons I chose to stay at Embassy suites because the buffet is so great. That alone really ruined our trip. On our room, it was a strange design which we didn't like and the lighted mirror in the bathroom didn't light up so it was pretty dark in the bathroom making it difficult to get ready for the day in the bathroom. The toilet also ran from time to time. We have never had a bad experience at Embassy Suites before until this weekend.

smooth check in, amazing staff,rooms very clean

We liked the location close to where we needed to be for family. The property is nice and it was nice to have a restaurant and bar on property though the hours weren’t great. There are good amenities too like the gym and breakfast and happy hour. Our biggest issue was with what seemed like a lack of staffing. Lines were long staff was grumpy. When we arrived there was no bedding in our room for the sofa bed and the phone in our room didn’t even work to call down. There was no toilet paper in the main bar bathroom at times. It just felt strapped for a busy weekend where the hotel was sold out. But overall we liked this hotel more than others in Springfield but the corporation should invest in more staffing.

Very clean, convenient parking, great complimentary breakfast, and super friendly staff!

The lobby, bar area, managers reception area, buffet area were all very spacious and comfortable and clean. The service at the front desk, even prior to checking in was great. The service from the bartenders and the wait staff was fantastic! Our room was very well appointed, and the bed was very comfortable. Even the microwave was fast and very clean. Loved Loved Loved this property and its staff.

Excellent Service throughout this trip. Thank you!

Easy access to interstate 95, large well appointed rooms, and excellent breakfast

Great hotel and ease to getting into DC via the Metro

Folks were pleasant! Very clean. Good location!

Everything was amazing with this hotel. The metro system was 2.6 miles away from the hotel and easy to drive to. Highly recommend staying here.

This hotel was clean but very much out of the way from Alexandria and the other areas. It’s located down by the refinery. Breakfast was included but the exact same every day. Fruit options were basically a pear. Maybe I missed this in the information before booking but they charge $15 a day to park and it’s outside the city! I will not be staying here again.

Really a top notch property, great customer service. A little close to the highway, so some traffic noise and the view out the window was the off ramp. Still we enjoyed our stay.

Great hotel close to the metro station.

Impressive breakfast options. Comfortable and quiet property in safe location

Great place to stay while in Northern Virginia. Located close to 95.

Managers reception very nice Lobby had fireplace on. The cook to order omlettes are delish. Clean even though there were large parties and a wedding this weekend we were there, did not disturb hotel quests. 1 exit from Auto train Lorton to Sanford. Minutes from Alexandria Historic disyrict shopping.

The hotel was one of the most quiet I have ever stayed in and the room was exceptional in appearance, cleanliness and amenities. Due to the location of the hotel, not having a place to grab a meal during the day was disappointing, The complimentary breakfast and happy hour was good, but some of the food options were not replenished in a timely manner. The food was tasty, but the wait staff in the lounge area was VERY inattentive. The "pantry" gift shop didn't have a great selection and the drink I purchased required a bottle opener, which I didn't realize until I was back up in my room, which also didn't have a bottle opener. The front desk clerk knew of this omission when I went back down...I wish they noticed when I made the purchase.

We stay here every year when visiting my parents for Christmas. It was great this year as always! The staff are wonderful and friendly, especially the breakfast staff, and the omelettes are terrific! Rooms are clean, spacious, and comfortable.

Clean room but a lot of the Tv stations were unavailable. Also this location does not have room service.

One of the nicest hotels I’ve ever stayed in and I spent a lot of my business life in hotels. This place was clean, big, bright and well staffed. Breakfast (complimentary) was exceptional and our dinner was very good. I was very impressed!

Staff was friendly and courteous. Rooms were clean, but was disappointed that they only made the order item was an omelet. Anything else is pre-made pancakes, eggs bacon sausage.

We loved this hotel, great breakfast and wonderful reception with appetizers and 2 free drinks per person. The staff was very friendly. All in all we give it a 10.

Great place to stay as a traveller! I knew that breakfast was included, but I wasn't aware of the free snacks and drinks from 530-730pm! That was a welcome surprise. Very clean, very convenient. The food in the restaurant was decent, which is good because there's nothing else around there.

Breakfast was great

The hotel itself is beautiful. The receptionist was very friendly and accommodating. Unfortunately the restaurant and bar service was lacking.

A little upset that breakfast wasn’t served until 7:30, we were out ofthe hotel an hour earlier for the volleyball tournament and couldn’t take advantage of the included breakfast. It was upsetting because the breakfast was if of the main reasons I booked here.