Holiday Inn Express & Suites Acworth - Kennesaw Northwest by IHG

Parking was good, service was great

Our check-in experience at Holiday Inn Express Acworth - Kennesaw Northwest by IHG was not pleasant. The gentleman behind the front counter was very rude and unprofessional. The elevator did not work and he told me that I had to carry my luggage to the 3rd floor by upstairs. When I asked to speak to a manager he told me that there was no manager until Monday.

Booked 2 rooms weeks ahead of my stay and requested adjacent rooms or at least rooms on the same floor. Only one of the room was ready when we arrived. Had to wait about an hour for the second room to be available. Pool was not available either. No toilet paper and bath soap in one of the rooms. However the staff was very helpful and accommodating.

VERY DISAPPOINTING. A/C and fan unit did not work. Staff came to fix it and it worked for one hour then didn't work the rest of the weekend. Then the pool was getting "maintenanced" and wasn't open. The pool water was green and looked like it had been sitting awhile so not sure what was going on. The pool was one of the main reasons I chose this hotel since they're hard to come by. I'm sad to see this since I'm a rewards member. I won't be booking my next stay here. The hotel also has a roomservice menu in the room and advertises onsite food, but guess what? No room service :(

clean well maintained and easy access to parking lot for loading and unloading car

Great phenomenal hotel It was so clean, great parking, great breakfast

The desk staff upon arrival and in the morning was phenomenal- personable, kind and helpful. I was frustrated by the equipment in the fitness room- the treadmill, bike and elliptical were all out of order; not one was fully functioning. The first floor ice maker was also out of order and the light on our bathroom mirror did not work. Breakfast was good and the room was clean, but other things were in disrepair.

It was a convenient location for our Lakepoint tourney. Staff and hotel were good. Breakfast was delicious. Would stay here again in a heartbeat. Only negative is the water in the pool at the time we were there needed some treatment so we didn't use it. Overall very happy with the property.

Memorial Day weekend and the pool was green, kids not able to swim. Every staff member we met was nice.

Family was there for a week for baseball with plans to use the pool daily- the pool was pond scum the whole week

The first night the room was not very clean. And the air conditioner leaked, so the whole floor was wet.

Very clean and well maintained facility

The room was spotless. The staff was great.

Lots of dead bugs on bathroom floor.

The stay was very pleasant. The staff was very friendly, polite and accommodating. The rooms were very clean and the breakfast hit the spot. We will definitely stay again if in the area.

Front desk person on Friday and Saturday evening/night was on point. Was super friendly and offered places to eat and visit. Room was clean but bathroom could use some work. Bathroom door was swollen and would stick very bad. The ceiling in bathroom was cracking with paint flaking. Usually would have asked for another room but hotel was booked up for events.

Very clean and comfortable. Very accommodating and professional staff. Can’t say enough about professional and hospitable they were

Older building but very clean

Clean rooms great breakfast

What we liked: Shower and water pressure was fabulous. Staff was nice. Bed wasn't firm so we slept well. What we didn't like: - My wife and I spent a 5-day stay scooping up and disposing of millipedes in our room, about 15/day. Gross! Nothing stopped them and we had no other choice but to stay in the room. We were in town for an AAU basketball tournament and no other rooms in the area were available. Hotel staff paid lip service to the problem. We were offered the only other available room but a previous guest smoked in it. Yuck! - The doors are old, have large gaps with the doorframe, and stick. My boys had to bang their door hard just to open it. - The breakfast was inedible. Yeccchhh! - Our bathroom fan rattled so loudly, it gave you a headache - TV had frequent glitches in the video. Annoying. - We endured a constant, feint, beeping sound for 3 days until we discovered it was the bed headboard. Unplugged it. - In-room clock didn't work - Very noisy. We were right next to the stairwell and an outdoor exit. We used earplugs to sleep. - Room 101 should be taken out of service and fumigated and repaired. - Overall, just a high-traffic, painted over, old hotel that was "updated" with the IHG room decor. I liked Holiday Inn Express until this stay. I'm likely to be more circumspect in the future.

Super clean and big rooms. Staff was so friendly and made us feel right at home!

VERY DISAPPOINTING. A/C and fan unit did not work. Staff came to fix it and it worked for one hour then didn't work the rest of the weekend. Then the pool was getting "maintenanced" and wasn't open. The pool water was green and looked like it had been sitting awhile so not sure what was going on. The pool was one of the main reasons I chose this hotel since they're hard to come by. I'm sad to see this since I'm a rewards member. I won't be booking my next stay here. The hotel also has a roomservice menu in the room and advertises onsite food, but guess what? No room service :(

The beds were too soft. Lighting was almost non existsmt. TV streaming did not have the band width to handle all the rooms. House keeping did not make the beds and only left one wash cloth. Breakfast was lacking in choices. Will not stay there again

It was in a nice area and the room was well put together.

Great rooms did two queens plenty of room. Love having a fridge and microwave. Big tvs. Black out shades. Very accommodating. Super close to lake point ballpark where my son played.

We paid for a king bed and got 2 doubles 👎 Air conditioner was super noisy

I booked a room for one night as we were passing through. It was my husband and I and our 2 kids so I made sure to specifically book a room with 2 queen beds. I chose this hotel bc I’ve had good experiences with this line in other cities. When we got up to our room it was a king bed and a very uncomfortable pull out sofa. I called down to the front desk and said I booked a room with 2 queens bc there are 4 of us. They said the sales department overbooked the hotel and they couldn’t move us so we could cancel it or deal with it pretty much. Something was going on in the area so there was no available rooms at other hotels and we were pressed for time so we had to deal with it. I could have paid way less for a more comfortable room as I had more options at the time I booked the hotel. It wasn’t my fault they overbooked the rooms and they should have honored what I selected.

I booked a "2 bedroom suite" per my expedia confirmation. Room was one bedroom with a sofa sleeper. Desk clerk said they do not have 2 bedroom suites. Room was located above the first floor entrance. Every time someone opened the sliding glass entry doors we could hear it in our room - all night long. Sounded like opening and closing a metal file cabinet drawer. Road noise due to tractor trailers parking in front of the hotel. Room was so dark and depressing, not enough lights to read by . Window was blocked by concrete facade. Had to ask twice for linens for the pull out sofa bed. Brought one fitted sheet and a blanket. Mentioned noise issues to front desk clerk upon check out. He shrugged his shoulders and said, "we have people checking in all night." Apparently they are aware of the problem but still sell the room as an upgraded suite. First time staying in a Holiday Inn Express...

The check-in went very well. We were given a first floor room which was great. The room was huge, clean and very nice!

Stayed here for business to keep from staying in downtown Atlanta. Property was extremely clean, staff was great, area was safe & quiet, breakfast was fresh & good, king bed was extremely comfortable, & we will definitely stay here again on the next trip to Atlanta.

Everyone here was so friendly and helpful. Looking forward to making this my usual stop. I really appreciate everything.

The stay was very pleasant. The staff was very friendly, polite and accommodating. The rooms were very clean and the breakfast hit the spot. We will definitely stay again if in the area.

Our check-in experience at Holiday Inn Express Acworth - Kennesaw Northwest by IHG was not pleasant. The gentleman behind the front counter was very rude and unprofessional. The elevator did not work and he told me that I had to carry my luggage to the 3rd floor by upstairs. When I asked to speak to a manager he told me that there was no manager until Monday.

Staff is terrible not professional and they don’t care about their guests. The manager has no control over her staff and is careless

It was a crazy day and I had never stayed on this property. Tina, the front desk manager greeted me and got to me after finishing with another guest. She was kind, professional, articulate and friendly. I’m totally happy with my room, the bed and placement. Tina made my trip for a funeral turn around in the few minutes that it took her to check me in.

Very clean and comfortable. Very accommodating and professional staff. Can’t say enough about professional and hospitable they were

Check in took 30 minutes. Inexperienced new employee had no idea, had to keep calling manager at home and share iPhone screen.

Im not sure the guys name that was working last night March 23rd but he deserves a raise. He never sat down he was constantly cleaning and making sure everything was as it should be. Its hard these days to find a good worker and he was definitely a great employee

I booked a room for one night as we were passing through. It was my husband and I and our 2 kids so I made sure to specifically book a room with 2 queen beds. I chose this hotel bc I’ve had good experiences with this line in other cities. When we got up to our room it was a king bed and a very uncomfortable pull out sofa. I called down to the front desk and said I booked a room with 2 queens bc there are 4 of us. They said the sales department overbooked the hotel and they couldn’t move us so we could cancel it or deal with it pretty much. Something was going on in the area so there was no available rooms at other hotels and we were pressed for time so we had to deal with it. I could have paid way less for a more comfortable room as I had more options at the time I booked the hotel. It wasn’t my fault they overbooked the rooms and they should have honored what I selected.

The staff were amazing. Very helpful and courteous. You can tell by the way this hotel is taken care of that all of these employees and the manager take pride in there job. The food was the absolute best hotel breakfast ive ever had. Keep up the great work ladies and thank you for your hospitality. A

Good location North of Atlanta, easy access of 75

Access to the interstate

The staff was nice, breakfast was good, and close to the highway

It was easy to access from highway. Very quiet

It was convenient to the highway.

Great rooms did two queens plenty of room. Love having a fridge and microwave. Big tvs. Black out shades. Very accommodating. Super close to lake point ballpark where my son played.

It is right off the interstate. It is a very nice Holiday Inn express.

It was a convenient location for our Lakepoint tourney. Staff and hotel were good. Breakfast was delicious. Would stay here again in a heartbeat. Only negative is the water in the pool at the time we were there needed some treatment so we didn't use it. Overall very happy with the property.

Stayed here for business to keep from staying in downtown Atlanta. Property was extremely clean, staff was great, area was safe & quiet, breakfast was fresh & good, king bed was extremely comfortable, & we will definitely stay here again on the next trip to Atlanta.

Good location for trip to Lakepoint sports weekend trip with family. Close to Ackworth restaurants.

A very well kept hotel great staff a very good breakfast spread

The staff was nice, breakfast was good, and close to the highway

The stay was very pleasant. The staff was very friendly, polite and accommodating. The rooms were very clean and the breakfast hit the spot. We will definitely stay again if in the area.

The beds were too soft. Lighting was almost non existsmt. TV streaming did not have the band width to handle all the rooms. House keeping did not make the beds and only left one wash cloth. Breakfast was lacking in choices. Will not stay there again

Excellent customer service. Breakfast was great. Room was clean and well stocked.

It was a convenient location for our Lakepoint tourney. Staff and hotel were good. Breakfast was delicious. Would stay here again in a heartbeat. Only negative is the water in the pool at the time we were there needed some treatment so we didn't use it. Overall very happy with the property.

Stayed here for business to keep from staying in downtown Atlanta. Property was extremely clean, staff was great, area was safe & quiet, breakfast was fresh & good, king bed was extremely comfortable, & we will definitely stay here again on the next trip to Atlanta.

Clean rooms great breakfast

What we liked: Shower and water pressure was fabulous. Staff was nice. Bed wasn't firm so we slept well. What we didn't like: - My wife and I spent a 5-day stay scooping up and disposing of millipedes in our room, about 15/day. Gross! Nothing stopped them and we had no other choice but to stay in the room. We were in town for an AAU basketball tournament and no other rooms in the area were available. Hotel staff paid lip service to the problem. We were offered the only other available room but a previous guest smoked in it. Yuck! - The doors are old, have large gaps with the doorframe, and stick. My boys had to bang their door hard just to open it. - The breakfast was inedible. Yeccchhh! - Our bathroom fan rattled so loudly, it gave you a headache - TV had frequent glitches in the video. Annoying. - We endured a constant, feint, beeping sound for 3 days until we discovered it was the bed headboard. Unplugged it. - In-room clock didn't work - Very noisy. We were right next to the stairwell and an outdoor exit. We used earplugs to sleep. - Room 101 should be taken out of service and fumigated and repaired. - Overall, just a high-traffic, painted over, old hotel that was "updated" with the IHG room decor. I liked Holiday Inn Express until this stay. I'm likely to be more circumspect in the future.

The staff were amazing. Very helpful and courteous. You can tell by the way this hotel is taken care of that all of these employees and the manager take pride in there job. The food was the absolute best hotel breakfast ive ever had. Keep up the great work ladies and thank you for your hospitality. A