Is parking available at the property?

Yes, free self-parking is available on-site. Please note that parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 9:30 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about wheelchair-accessible rooms and bathrooms are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Lubbock, within a 5-minute drive of Ballet Lubbock and Water Rampage. It is approximately 4.3 miles from Texas Tech University and 1.7 miles from West End Center.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 10:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, though specific age limits are not provided.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of USD 25.00 per stay. Rollaway beds are also available for the same fee. Advance request or confirmation may be required.

Holiday Inn Express & Suites Lubbock West Hotel

Average nightly price at Holiday Inn Express & Suites Lubbock West by IHG by month, last 12 months (USD)
Month	Average price
January	$81
February	$121
March	$109
April	$135
May	$133
June	$113
July	$100
August	$120
September	$99
October	$128
November	$110
December	$100

What guests think

At Holiday Inn Express & Suites Lubbock West by IHG, guests frequently praise friendly staff, clean and comfortable rooms, and convenient access to shopping and the Loop, while mixed feedback notes noise, maintenance hiccups, and variable pool and breakfast experiences.

Suites are often spacious with layouts that work well for families. Multiple reviews mention pigeon droppings around entrances and walkways. Expect a straightforward, no-frills stay with useful amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are a plus, but experiences vary: some found them clean and enjoyable while others reported cold water, broken or closed hot tubs, no towels, or crowded/noisy conditions. Several reviews also note heavy bird droppings around entrances.

Related guest reviews

2

Gay

May 19, 2024

·

Stayed 1 night

Went there for a stay cation with our small grandkids. The pool area was full of about 20 kids running and playing football in the water. Very loud and had very little supervision. Only able to stay at the pool for 10 minutes.

8

Paula

Sep 27, 2024

·

Stayed 1 night

The inside of the hotel was fine, but the outside had bird droppings and feathers all over the sidewalks and parking lot.

10

Samuel

Sep 27, 2025

·

Stayed 2 nights

About 5-10 minute drive to the shopping centers, mall, restaurants. Staff was beyond amazing & helpful, room was clean, comfortable. I don’t leave many reviews but this place was so nice and reasonably priced we are definitely staying there again!! Oh! And the hot tub worked and was nice and clean next to the big indoor pool that was inside so while it was 55 degrees outside we were totally loving it, I he room had ambient lighting and an ihome machine that played soothing sounds so I was able to get the best nap in, in the middle of the day, absolutely not one complaint! Breakfast had a large variety, all you can eat buffet style, they give you bags to take breakfast up to your room or on the go if you need to, no waffle maker but a neat pancake maker that makes pretty decent pancakes! And the best cinnamon rolls! Everything felt new, updated & “smart” even the coffee maker

6

Amy

Mar 28, 2023

·

Stayed 1 night

Pool was closed for maintenance, pull out couch had chip crumbs all over the sheet that was on the mattress, bathroom faucet pipe was loose and not installed correctly, overall place is in need of maintenance. Breakfast was good though and staff was friendly

8

Phyllis

Oct 21, 2023

·

Stayed 1 night

Love the big room with King bed and sofa bed. Loved to nice clean pool area with clean pool and a clean operating hot tub. Looking forward to breakfast in the morning.

6

Emery

Nov 23, 2024

·

Stayed 1 night

Hot tub did not work. Tv connection was glitching.

2

Monica

May 5, 2024

·

Stayed 1 night

The hot tub was freezing, the pool was even worse. And the hot rub had black dirt all at the top with mystery foam floating around and no towels. Not to mention the desk lady that night was so rude!!! For no reason!

2

Jodie

Sep 14, 2025

·

Stayed 2 nights

Room foot was unacceptable dirty! Had 1/4 toilet paper when I arrived in bathroom and the sidewalks and entry way was almost solid Pigeon / bird waste feces that one could not walk around that lead to sticking to shoes entering the facility. I brought this to the attention of two different people working at the desk including telling the manger my first night my floors were very dirty and got no response in two nights. I am a lifelong customer of Holiday Inn Express but after this weekend in Lubbock I will be seeking other options. The people who ran the facility just laughed when I showed them the massive bird waste on their sidewalks and showed no concern. This is an institutional problem and demonstrated no concern for customers and the obvious blatant disregard for health and safety was shocking and disappointing as well.

4

Megen

Jan 27, 2023

·

Stayed 1 night

The jacuzzi is broken

10

Jessica

Aug 5, 2025

·

Stayed 1 night

Appreciated that the pool and hot tub were clean and well-kept. The pool was freezing, though, and the hot tub was just warm. However, if you go back and forth, it's not bad lol. Overall, the stay was nice and comfortable.

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Cleanliness

Many guests found rooms and common areas clean, but feedback is mixed. Reports include dirty floors or linens, hair and odors, cigarette smells on a non-smoking floor, and significant bird droppings outside.

Related guest reviews

4

Isaac

Jul 8, 2025

·

Stayed 1 night

For being non smoking, the whole second floor reeked of cigarettes. The shower curtain rod fell down while i was showering and the microwave was missing a part that would make it turn. The usb ports by the outlets were misaligned so i couldn't use them

10

Bradley

Jan 25, 2025

·

Stayed 2 nights

Great clean property

6

Teresa

May 24, 2025

·

Stayed 1 night

Good firm beds. Restroom was full of hair from previous people and room had items beneath the beds that weren't picked up.

10

Lisa

Oct 27, 2024

·

Stayed 1 night

Very clean

10

Rebecca

Dec 7, 2025

·

Stayed 1 night

Very good breakfast selection. Nice and hot. The room was impeccably clean. Bed was very comfortable. The only thing I didn't care for were the feather pillows. Staff was very friendly and helpful.

6

Susan

Jul 27, 2025

·

Stayed 2 nights

Was disappointed with the cleanliness of the room. Lobby had a stranger smell. We had to call and get another bedding, looked like there was dries up blood on the comforter. The chair had a big stain as well.

2

Jodie

Sep 14, 2025

·

Stayed 2 nights

Room foot was unacceptable dirty! Had 1/4 toilet paper when I arrived in bathroom and the sidewalks and entry way was almost solid Pigeon / bird waste feces that one could not walk around that lead to sticking to shoes entering the facility. I brought this to the attention of two different people working at the desk including telling the manger my first night my floors were very dirty and got no response in two nights. I am a lifelong customer of Holiday Inn Express but after this weekend in Lubbock I will be seeking other options. The people who ran the facility just laughed when I showed them the massive bird waste on their sidewalks and showed no concern. This is an institutional problem and demonstrated no concern for customers and the obvious blatant disregard for health and safety was shocking and disappointing as well.

10

Lawrence

Jan 7, 2024

·

Stayed 1 night

Very clean and comfortable

2

Juan

Apr 4, 2024

·

Stayed 1 night

Very dirty

10

Janice

Feb 21, 2023

·

Stayed 1 night

Everything was very clean

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Rooms

Guests often like the spacious suites and comfortable beds. However, several mention noise from thin walls or door gaps and maintenance issues such as AC problems, leaky or dated fixtures, and occasional musty odors.

Related guest reviews

8

Leslie

Feb 9, 2024

·

Stayed 3 nights

Location was really convenient and felt safe tucked behind a few things. The bed was comfortable and the staff were all really nice and welcoming. I did have some problems with my room (a leak/crack in the ceiling and a leaky window... AND the door fell off my mini fridge.) But the hospitality of the staff was worth it to me.

10

Jeffrey

Jul 19, 2025

·

Stayed 1 night

We had the 2 bedroom suite 1 king bed 1 queen bed the room is surprisingly big also has a living room area with fold out bed very happy with our room and price

4

Kent

Jul 20, 2025

·

Stayed 1 night

Sink didn’t drain, there was a 1/2” gap between the door and door frame that let in all hallway noise (people talking, doors opening and closing), and the thermostat on the wall did not control the a/c (there was a separate control on the unit).

4

Extreme

Mar 31, 2024

·

Stayed 1 night

We where put in a room that had the back of the elevator was at the headboard !!!! At 4.30 am the elevator started to go bonkers. Impossible to sleep !!!

6

Shannon

Aug 19, 2024

·

Stayed 1 night

The rooms were a little musty

10

Frederick

Mar 11, 2023

·

Stayed 1 night

Our room was a ming room. The bed was one of the most comfortable beds we've slept on in a hotel. And the pillsows were actually usable. Usually in our experience, hotel pillows tend to be way to stiff and hard and we end up with a kink in our neck. So, overall great!

10

Terri

Sep 4, 2025

·

Stayed 1 night

Our room was super nice, very large and the bed was veŕy comfortable. I just wish we could have stayed longer as it was so nice!! The staff was very helpful and nice too.

6

Michelle

Feb 22, 2023

·

The overall hotel was fine. It was clean and comfortable for the most part, but the walls are very, very thin. You can hear everything through them. That was my only issue.

6

Rodney

Mar 24, 2023

·

Stayed 1 night

Air conditioner wasn't working properly room was hot as hell.

10

Christina

Aug 17, 2025

·

Stayed 5 nights

It was spacious for my family, and it was clean.

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Service

Service is frequently praised as friendly, accommodating, and proactive, with staff assisting with early check-ins, upgrades, and helpful breakfast attendants. A few guests noted lapses like rude interactions or slow responses to issues.

Related guest reviews

8

Roberto S.

Jul 10, 2025

·

Stayed 1 night

The front desk was really friendly. The breakfast area was attended by a gentlemen that kept it clean and asked if there was anything you needed.

10

Scott

Feb 6, 2023

·

Stayed 1 night

Indoor pool, gym and hot breakfast all for a great price. Morning Manager Timothy is a people person that makes this Holiday Inn Express a great place to return to!

10

Lori

Jan 12, 2025

·

Stayed 2 nights

The desk clerk, Timothy was fast, efficient and courteous.

10

Rebecca

Dec 7, 2025

·

Stayed 1 night

Very good breakfast selection. Nice and hot. The room was impeccably clean. Bed was very comfortable. The only thing I didn't care for were the feather pillows. Staff was very friendly and helpful.

10

Gary

Feb 27, 2025

·

Stayed 1 night

Hotel was easy to find and relatively close to restaurants and shopping. Dr. Tim, the front desk guy was very friendly and suggested a great steak restaurant. Hotel was clean. Very nice breakfast and tended to frequently. Sink and shower handles were dated and hard to operate (grinding and difficult to stop dripping). Would not hesitate to stay again.

10

denham

May 29, 2023

·

Stayed 1 night

The desk manager, Timothy, at the time leading to our check-in time was outstanding!! H took the time to call me as I was en route to the property (from Dallas) to clarify a booking issue. His attention to detail and thoughtfulness was greatly appreciated. He is a credit to Holiday Inn Express!! Many thanks, Tim!!

10

Adam

Jun 3, 2024

·

Stayed 1 night

Staff was amazing

2

Monica

May 5, 2024

·

Stayed 1 night

The hot tub was freezing, the pool was even worse. And the hot rub had black dirt all at the top with mystery foam floating around and no towels. Not to mention the desk lady that night was so rude!!! For no reason!

10

Jeffrey

Jul 26, 2025

·

Stayed 1 night

I had an issue with our mini fridge in our suite the staff was very friendly and helpful We stayed again on the way back on our roadtrip befor arrival the staff called me and apologized again said we were being upgraded to a bigger suite and was also given a discount when we checked in!!

10

Mark

Jun 14, 2025

·

Stayed 1 night

Timothy at the front desk was friendly efficient and professional. He got us ready to relax. Food and pool were good, too.

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Location

Convenient to the Loop, Texas Tech, medical facilities, and nearby shopping and dining; many felt the area is quiet and safe. A few found the property tricky to access or parking congested on busy weekends.

Related guest reviews

8

Tim

Nov 24, 2025

·

Stayed 1 night

Quiet convenient location

10

Barbara

Sep 9, 2025

·

Stayed 1 night

I like staying at this hotel when in Lubbock. Near so many things

10

Samuel

Sep 27, 2025

·

Stayed 2 nights

About 5-10 minute drive to the shopping centers, mall, restaurants. Staff was beyond amazing & helpful, room was clean, comfortable. I don’t leave many reviews but this place was so nice and reasonably priced we are definitely staying there again!! Oh! And the hot tub worked and was nice and clean next to the big indoor pool that was inside so while it was 55 degrees outside we were totally loving it, I he room had ambient lighting and an ihome machine that played soothing sounds so I was able to get the best nap in, in the middle of the day, absolutely not one complaint! Breakfast had a large variety, all you can eat buffet style, they give you bags to take breakfast up to your room or on the go if you need to, no waffle maker but a neat pancake maker that makes pretty decent pancakes! And the best cinnamon rolls! Everything felt new, updated & “smart” even the coffee maker

10

Kevin

Jun 11, 2024

·

Stayed 1 night

Close to the loop, easy on and easy off. Just overall great. Highly recommended

10

John

Jul 10, 2025

·

Stayed 1 night

The hotel is convenient to Grace Surgical hospital and that is a big plus for me.

8

Gary

Jun 28, 2023

·

Stayed 2 nights

Parking lot is congested on weekends and only has one entry/exit. Otherwise it was fine.

10

Donna

May 28, 2024

·

Stayed 1 night

This property is a little strange to get to but when you do….it is so worth it!!!!

10

Tamara

Aug 18, 2025

·

Stayed 1 night

Just one of many move in day weekends at TTU. Where are all the other hotels are hiking their prices. This one was surprisingly reasonable, clean, comfortable, and even included breakfast. I highly recommend it to anyone looking for a place to stay nearby while the others are hiking their prices. It’s straight shot on Marsha Sharpe.

10

lena

May 5, 2024

·

Stayed 1 night

Great location

10

Sally

Feb 24, 2024

·

Stayed 1 night

Easily accessible off of the freeway, located around good shopping,

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AI-generated summary based on recent guest reviews

Dining

The free breakfast often earns positive comments for hot items and variety, including a pancake machine and cinnamon rolls. Others described it as average or poor at times (powdered eggs, undercooked pancakes, or not refreshed).

Related guest reviews

10

Leslie

Jun 7, 2025

·

Stayed 2 nights

Very clean, quiet. Great breakfast!

10

Linda

Feb 17, 2024

·

Stayed 1 night

Our room was clean and the staff was friendly and helpful. The breakfast we had was very good! The eggs and bacon were cooked to perfection. They had a nice variety of food to chose from.

10

Tyler

Sep 29, 2024

·

Stayed 2 nights

Staff was very nice, welcoming environment. Great breakfast! Will definitely stay there again.

10

Samuel

Sep 27, 2025

·

Stayed 2 nights

About 5-10 minute drive to the shopping centers, mall, restaurants. Staff was beyond amazing & helpful, room was clean, comfortable. I don’t leave many reviews but this place was so nice and reasonably priced we are definitely staying there again!! Oh! And the hot tub worked and was nice and clean next to the big indoor pool that was inside so while it was 55 degrees outside we were totally loving it, I he room had ambient lighting and an ihome machine that played soothing sounds so I was able to get the best nap in, in the middle of the day, absolutely not one complaint! Breakfast had a large variety, all you can eat buffet style, they give you bags to take breakfast up to your room or on the go if you need to, no waffle maker but a neat pancake maker that makes pretty decent pancakes! And the best cinnamon rolls! Everything felt new, updated & “smart” even the coffee maker

6

Allen

Jul 26, 2025

·

Stayed 1 night

This was an average room. Not bad, not great. The breakfast was terrible, powdered eggs no decent pastries/baked goods. Much better at the HI Express in Amarillo.

8

Alice

Jun 15, 2025

·

Stayed 1 night

The only thing in the room their was only one trash can. In the bathroom. The breakfast at 8 am wasn't good. They started serving at 6:30am.Don't think it was refreshed. I have stayed at the Holiday Inn Express years ago at Livings,Tx. They had a attendant. Disappointed, at Lubbock, Texas .off the loop. The only thing good was coffee.

8

Jared

Jun 12, 2024

·

Stayed 2 nights

Overall property was good. The only issue was no air conditioning in the lobby so checking in was humid, breakfast in the morning was as well. The pool was ok but didn't have towels. Went to the front desk to get some so again not huge deal. The air conditioning cover in our room was falling off the wall but didn't impact the cool air it pumped in. Beds comfy! Location was good and close to a lot of restaurants and stores. It was also one of the quietest hotels I have stayed at which was nice after our long day. The only thing that was not good was the breakfast. Options were ok - the pancake machine made what I called dough cakes, blah.

8

Salem

Jul 13, 2024

·

Stayed 1 night

Overall nice place for the price. The breakfast pancakes were not cooked well.

10

Rebecca

Dec 7, 2025

·

Stayed 1 night

Very good breakfast selection. Nice and hot. The room was impeccably clean. Bed was very comfortable. The only thing I didn't care for were the feather pillows. Staff was very friendly and helpful.

8

Rhonda

May 24, 2024

·

Stayed 1 night

Terrible breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $189	7 $131	8 $121	9 $156	10 $245
11 $101	12 $98	13 $107	14 $109	15 $127	16	17
18 $92	19 $103	20 $108	21 $105	22 $112	23 $147	24 $124
25 $83	26 $99	27 $104	28 $106	29 $122	30 $259	31 $278

Su	Mo	Tu	We	Th	Fr	Sa
1 $82	2 $83	3 $110	4 $164	5 $92	6	7
8 $100	9 $116	10 $85	11 $86	12 $92	13 $102	14 $99
15 $74	16 $77	17 $76	18 $75	19 $159	20 $156	21 $94
22 $76	23 $85	24 $98	25 $141	26	27 $170	28 $144
29 $71	30 $70

Holiday Inn Express & Suites Lubbock West by IHG

Prices for Holiday Inn Express & Suites Lubbock West by IHG

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Standard Room

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 2 Queen Beds (Extra Floor Space)

Guest reviews of Holiday Inn Express & Suites Lubbock West by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Lubbock West by IHG

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