Fairfield by Marriott Inn & Suites Houston Channelview

The staff does their best in keeping the property clean and maintained. The same gentleman greeted us upon arrival and was working the next morning. Helping with the breakfast lounge area. Also I like the easy access to the building from the parking lot. No need to walk through the main entrance to go in and out. The beds and pillows were soft and comfortable. Good for a one night stay for us.

No front desk personnel. Myself and others waiting in line. Pool was closed

The parking is not very convenient especially if you have the room we had 315.

It was gated

The security gate was broken. The surrounding area had undesirables hanging around so we didn’t feel comfortable walking the area. Paint was peeling from the ceiling and in the bathroom. Toiletries were broken off the wall.

The front desk staff was amazing. The first room I received the bathroom wasn't very clean. Switched rooms. The bed isn't very comfortable, overall it could use some updates. I stay in Fairfiield's a lot and this one disappointed. The tv is basic satellite only, no streaming service. The parking is gated, so with a company truck I didn't have to worry as much about theft, I did feel very safe. The hot breakfast was good and had alot of variety.

Staff was great, no phone in room shower stuff missing off the walls, room smelled like smoke even though non smoking room. Bathroom dirty and needs fresh paint, electric socket pulled out of wall exposed wires

Hotel was clean and spacious. Staff was nice and helpful, will stay there again if in the area.

The staff does their best in keeping the property clean and maintained. The same gentleman greeted us upon arrival and was working the next morning. Helping with the breakfast lounge area. Also I like the easy access to the building from the parking lot. No need to walk through the main entrance to go in and out. The beds and pillows were soft and comfortable. Good for a one night stay for us.

Very nice, clean, comfortable & quiet hotel

El baño necesita una buena limpieza tenía un olor feo y muy feas reparaciones

Good location. The room looked clean, however it had a musty smell. They need to get rid of the carpet. The bathroom needs to be renovated.

Ac units need to be clean in the inside of the building

There was roaches

I reserved a two room suite two weeks ahead and upon checkin they had no available suites. Hallways smelled moldy. The rooms are need of a refresh. Despite asking if we wanted our room serviced daily and saying yes at check-in, they did not service the room a single time for a three night stay. When asking for extra towels, they brought only one. The room keys kept not working and we had to repetitively go to the desk to fix. Moldy cream cheese at breakfast.

Clean hotel.

Staff was great, no phone in room shower stuff missing off the walls, room smelled like smoke even though non smoking room. Bathroom dirty and needs fresh paint, electric socket pulled out of wall exposed wires

Hard beds

The staff does their best in keeping the property clean and maintained. The same gentleman greeted us upon arrival and was working the next morning. Helping with the breakfast lounge area. Also I like the easy access to the building from the parking lot. No need to walk through the main entrance to go in and out. The beds and pillows were soft and comfortable. Good for a one night stay for us.

Getting run down. Not up to Marriott par.

Our room had extra sofa living space to be able to spread out

Very run down. Bad area of town

Ac in room was broken! Very hot night! When I went to the desk in the morning and let her know she just said oh sorry and walked off.

The security gate was broken. The surrounding area had undesirables hanging around so we didn’t feel comfortable walking the area. Paint was peeling from the ceiling and in the bathroom. Toiletries were broken off the wall.

The front desk staff was amazing. The first room I received the bathroom wasn't very clean. Switched rooms. The bed isn't very comfortable, overall it could use some updates. I stay in Fairfiield's a lot and this one disappointed. The tv is basic satellite only, no streaming service. The parking is gated, so with a company truck I didn't have to worry as much about theft, I did feel very safe. The hot breakfast was good and had alot of variety.

Some stuff do not work.

Hotel was clean and spacious. Staff was nice and helpful, will stay there again if in the area.

The staff does their best in keeping the property clean and maintained. The same gentleman greeted us upon arrival and was working the next morning. Helping with the breakfast lounge area. Also I like the easy access to the building from the parking lot. No need to walk through the main entrance to go in and out. The beds and pillows were soft and comfortable. Good for a one night stay for us.

No front desk personnel. Myself and others waiting in line. Pool was closed

I couldn't stay. On arrival front desk "cash only" sing. Frint desk employee and manager on charge , ask me to cancel Hotel.com and pay cash witj them , and with high rate on $139/night. I refuse , it seems they were scamming the people. I left and went Hilton suites and paid $112/ night. Never again would I go to that hotel.

Ac in room was broken! Very hot night! When I went to the desk in the morning and let her know she just said oh sorry and walked off.

Arrived early and was greeted nicely and after requesting if I could check in early the front desk accommodated me. So helpful.

Hotel was a bit dated, but that was made up with the excellent service and the friendly staff. I would stay there again.

3 stars for service only because the two Front Desk Clerks that we interacted with did good.Unfortunately, Betty, employee from the food court, had the worst service ever!Recount on the incident.Upon checking in, I was told breakfast hours were from 7am-11am, which was odd but I didn't question it as I was in a whole different state. Next morning I come down with my family to a full bar of food around 10:30ish, nothing had been put away, therefore, we proceeded to get our food.Miss Betty comes out from the back and starts putting stuff away and in a very rude tone says, "the area is closed". I apologized and explained that we had been told food bar was closed at 11am and it was barely going to be 10:30am.She went on to say once again in a very rude tone,"Who told you? But if anything, it is posted outside, you can see the time there!" So obviously I became upset and apologized once again, but this time I responded in a defensive tone of course, and told her that this was what I was told when checking in, and reassured her we would have not been there if I wasn't given this information.Well, not happy with my response, she goes to the Front Desk to bring the Clerk up front to the food bar area and asks me if it had been her, which it was, the poor girl apologized for giving us wrong info and had to go through Betty confronting her in our presence! Ridiculous! I asked for her name and told her management would know of this. Never went to breakfast bar after that

I reserved a two room suite two weeks ahead and upon checkin they had no available suites. Hallways smelled moldy. The rooms are need of a refresh. Despite asking if we wanted our room serviced daily and saying yes at check-in, they did not service the room a single time for a three night stay. When asking for extra towels, they brought only one. The room keys kept not working and we had to repetitively go to the desk to fix. Moldy cream cheese at breakfast.

The front desk staff was amazing. The first room I received the bathroom wasn't very clean. Switched rooms. The bed isn't very comfortable, overall it could use some updates. I stay in Fairfiield's a lot and this one disappointed. The tv is basic satellite only, no streaming service. The parking is gated, so with a company truck I didn't have to worry as much about theft, I did feel very safe. The hot breakfast was good and had alot of variety.

Very run down. Bad area of town

Hotel is nice, clean safe, & nearby several restaurants

I enjoyed my stay here. I needed a nice hotel close to my daughter's and it was great.

Good location. The room looked clean, however it had a musty smell. They need to get rid of the carpet. The bathroom needs to be renovated.

The security gate was broken. The surrounding area had undesirables hanging around so we didn’t feel comfortable walking the area. Paint was peeling from the ceiling and in the bathroom. Toiletries were broken off the wall.

Continental Breakfast is very poor, with not a single fruit.

Sería bueno mejorar algunos servicios,desayuno muy deficiente y dicen que es hasta las 10:00 y ya a las 9:00 están desmontando todo.

3 stars for service only because the two Front Desk Clerks that we interacted with did good.Unfortunately, Betty, employee from the food court, had the worst service ever!Recount on the incident.Upon checking in, I was told breakfast hours were from 7am-11am, which was odd but I didn't question it as I was in a whole different state. Next morning I come down with my family to a full bar of food around 10:30ish, nothing had been put away, therefore, we proceeded to get our food.Miss Betty comes out from the back and starts putting stuff away and in a very rude tone says, "the area is closed". I apologized and explained that we had been told food bar was closed at 11am and it was barely going to be 10:30am.She went on to say once again in a very rude tone,"Who told you? But if anything, it is posted outside, you can see the time there!" So obviously I became upset and apologized once again, but this time I responded in a defensive tone of course, and told her that this was what I was told when checking in, and reassured her we would have not been there if I wasn't given this information.Well, not happy with my response, she goes to the Front Desk to bring the Clerk up front to the food bar area and asks me if it had been her, which it was, the poor girl apologized for giving us wrong info and had to go through Betty confronting her in our presence! Ridiculous! I asked for her name and told her management would know of this. Never went to breakfast bar after that

I reserved a two room suite two weeks ahead and upon checkin they had no available suites. Hallways smelled moldy. The rooms are need of a refresh. Despite asking if we wanted our room serviced daily and saying yes at check-in, they did not service the room a single time for a three night stay. When asking for extra towels, they brought only one. The room keys kept not working and we had to repetitively go to the desk to fix. Moldy cream cheese at breakfast.

The front desk staff was amazing. The first room I received the bathroom wasn't very clean. Switched rooms. The bed isn't very comfortable, overall it could use some updates. I stay in Fairfiield's a lot and this one disappointed. The tv is basic satellite only, no streaming service. The parking is gated, so with a company truck I didn't have to worry as much about theft, I did feel very safe. The hot breakfast was good and had alot of variety.