Comfort Suites Waycross

This was the first big trip for some of our grandkids. The amenities advertised were not available or even there. The pool was closed, guest washers and dryers didn't work, vending machines were not there, and the room linens were torn when we first got in. If it wasn't such an ordeal to move, we would have. I was really disappointed.

Check in was quick and easy. Cable was out, light flickered in bathroom like a bad horror movie and gym equipment in fitness was horrible - rusted and equipment that did actually work sounded like was going to fall apart. Bed was comfortable though, AC cold and water pressure in the shower was great.

Six people and a dog, two rooms. clean. side door was out of order , would have been handy for dog. Coffee machine out of order in breakfast area. No biggy, there was coffee in the lobby. breakfast was good.

Bathtub was dirty, and phone was broken. Had to ask for the room to be clean and had to go down to retrieve linens for the sofa bed but asked room service for it the day of arrival. The pool was not available. Certainly not worth the $223.

They advertised having a gym. The treadmill didn't have a plug, and the bike and elliptical were broken. The pool stated employees only. The elevator was filthy. The breakfast was pretty good and the staff was friendly. My room was clean and comfortable.

Pool wasn’t open and the front desk person just said “it’s not open yet”(it’s an indoor pool). He couldn’t explain why and wasn’t friendly at all. The elevator didn’t work The sheets had stains on them. Overall was not a good experience at all. We stayed there with our kids expecting to have a good day at the pool. Nothin on the website about the pool being closed.

Overall the hotel was decent! We were upset at the fact we booked this hotel specifically for the Indoor pool! And after booking and checking in and coming down to use it we were then Informed it was not open and hasn't been open for more than a year! If that is the case we felt it shouldn't be advertised as one of the amenities nor charged as much per night compared to another hotel who did Infact have a indoor pool that was open for their guests! However the rooms were clean and staff were friendly.

Very limited parking in front of the hotel. Otherwise it was fine.

Unfortunately, the pool was closed.

The hotel is noce and i stay there about 4 or 5 times a year and seems check in is always an issue. I request pet froendly and its never ready. They have to scramble to move rooms around. This is after i call to tell them. How long is the pool going to be temporally xlosed. Its been like that for over 2 years now.

Appears to be a new building but the floors in the room, hall, and lobby never seen a mop.

Had to pay another 100 dollar deposit when I got there which was not listed when I paid for the room through the app. The room had not been cleaned there was hairs on the pillows and roaches. Would not recommend anyone stay here for the price i paid it was very over rated.

Our room had a smell that we couldn’t identify. Also the couch under the cushions was filled with mildew that looked like it had been there a while. Disgusting!!!

Bathrooms were not very clean

Bathtub was dirty, and phone was broken. Had to ask for the room to be clean and had to go down to retrieve linens for the sofa bed but asked room service for it the day of arrival. The pool was not available. Certainly not worth the $223.

Great staff super clean room

Overall this property was run down and unclean. The doors and door jams were dirty. The towels were stained and appeared to be unwashed. The hallways looked like they hadn’t been vacuumed in awhile. I would not recommend staying here.

Super clean and in great shape.

room smelled like someone had been smoking pot. Shower - not very clean and. the water backed up into the tub while taking a shower. trim coming off walls showing dirty wall behind it.

Used towel left in bathroom and stained sheets on bed. Didn't appear that cleanliness was a priority.

The staff was great, and the breakfast was standard about like Hampton Inn. The downside, half of lighting was burned out in the room manly bathroom, I did ask staff about it and they said they were out of light bulbs. The room was super damp, and any metal surface had some rust on it from lamps, door frame, bathroom, the tub had rusted spot and some odd stains. Also, The TV remote in my room did not have source button and back was missing on it. The TV in room was on HDMI but remote was cheap universal remote with no source button. I had to call front desk about this as well. Turn out the front desk has a remote to change it to cable TV. I have never seen a hotel that I had to have staff come to the room to change tv from HDMI to coax port. The location is also very odd it behind a vape shop and there is no good way to get to it except though another property. The staff was very nice, but I will be staying some were else next time.

Dated property, could use maintenance (interior & exterior). Area convenient but not very nice. Bed comfortable, strangely small pillows...

Spent one night, very comfortable beds, quiet and comfortable room

Realized in the morning before I left that the fire alarm was missing in my room. Told the front desk when I left and they didn't seem to care whatsoever. Floors were stained and the pillows on the bed were flat and half sized, for some reason.

Had a nice stay, room was clean and front desk clerk very friendly. Only complaint was walls very thin, could hear the kids in next room.

There was no cable during my stay, and the pool was closed.

The room was clean, very large and had all of the amenities needed for a hotel stay. Staff was friendly and helpful. There was also an indoor pool on location with a hot tub! The building and parking lot was really clean. This hotel was perfect of an out of town stay for 4 nights.

friendly staff. clean room. plenty of large sized towels. very comfortable bed. spacious king size room.

The beds were comfortable and room was spacious. The toilet plugged and water pressure was as lacking in the shower. No one cleaned our room between days. The breakfast was awful as well.

The room was extremely hot. The air conditioner was not working and no other rooms were available.

You need train your people how process payments? You charged me two charges for deposit which interrupted my trip. You dipped into my budget we had planned for our travel. Very disgusted with the outcome of the stay..

Check in was at 3pm, room was not ready until 10pm, we reserved a suite with a sleeper sofa. The sleeper sofa was old and disgusting and not ready, we had to ask for linens at 1030pm and had to make it ourselves after waiting in the parking lot forever for our room to be ready. It was so disgusting that we just all piled in the two beds and let the sleeper sofa just lay. The worst part was the staff did not care, not one bit and offered no reconciliation even when asked. They seriously did not care.

Front desk staff nasty and rude.. when I checked inn my room the guy that checked me in over charged my card 200 and then when I noticed it I went to front desk the the next morning because I seen what was charged on my card was different from what I was suppose to pay. My Room was old rusty no pillows they put sheets balled up in 5 pillow case on the bed so uncomfortable. And to top it off my car was hit in the parking lot we wake up to it and the black girl at the front was really nasty/ rude would not us see the cameras or officers straight out said no deal with it with the police. People like her will make the company look bad.

The hotel is noce and i stay there about 4 or 5 times a year and seems check in is always an issue. I request pet froendly and its never ready. They have to scramble to move rooms around. This is after i call to tell them. How long is the pool going to be temporally xlosed. Its been like that for over 2 years now.

The room was clean, very large and had all of the amenities needed for a hotel stay. Staff was friendly and helpful. There was also an indoor pool on location with a hot tub! The building and parking lot was really clean. This hotel was perfect of an out of town stay for 4 nights.

When we arrived for check in we were told that on top of the reservation that was already paid for in full that we would be required to pay an additional $100.00 per room deposit that would be charged to a credit card not just held for the incidentals. That we would be reimbursed after our stay. The problem is that this is not mentioned in the reservation. This was not mentioned at all until we had drove 6 hours to the facility for a family members passing. I am not sure why this practice is ok as what if I had already paid the nearly $300.00 for both room and did not have the extra $200.00 for the deposit. I feel that this is very unethical and would NEVER recommend doing business with this company again. After a 6 hour drive I was looking forward to use of the pool and hot tub to unwind. The facilities were closed and not available for use which also should have been mentioned as this was a selling point on the reservation. The check in clerk was not bothered at all about our concerns. One room was not stocked with proper towels, My Uncle had another room that not only had soiled towels and cloths hanging in the shower but also had a pizza still in the refrigerator from the previous occupant. The breakfast that was offered was poor quality. For the service and issues that we had we could have paid half of what we did for just the bed we slept in. Hotels.com needs to remove this place from their list or at least make them be forthcoming with exactly what to expect. 0 stars.

Overbooked; even though I received an email and text confirming my stay. I show up and front desk said they didn’t have any available rooms.

Took almost an hour at check in even though I reserved through Expedia and then was asked to come down to the desk twice more due to the clerk not being able to “process” my room payment and then was threatened by housekeeping to be put in jail for not paying for room when i had through Expedia. Was charged twice once on the card for Expedia and then the credit card the desk clerk said I had to use for room fees.

The receptionist was very polite and accommodating. She was very professional and is an asset to the establishment.

Slow check in, preoccupied with other problems. Told me to wait one second, waited about 10 min then started ringing bell, Lady came back to desk told me to wait one second. I told her time is up to check me in now. She then checked me in. Room was clean, small clumpy pillows.

Staff was friendly and helpful. Facility was very nice and convenient to highway.

The staff was great, and the breakfast was standard about like Hampton Inn. The downside, half of lighting was burned out in the room manly bathroom, I did ask staff about it and they said they were out of light bulbs. The room was super damp, and any metal surface had some rust on it from lamps, door frame, bathroom, the tub had rusted spot and some odd stains. Also, The TV remote in my room did not have source button and back was missing on it. The TV in room was on HDMI but remote was cheap universal remote with no source button. I had to call front desk about this as well. Turn out the front desk has a remote to change it to cable TV. I have never seen a hotel that I had to have staff come to the room to change tv from HDMI to coax port. The location is also very odd it behind a vape shop and there is no good way to get to it except though another property. The staff was very nice, but I will be staying some were else next time.

Dated property, could use maintenance (interior & exterior). Area convenient but not very nice. Bed comfortable, strangely small pillows...

The room itself was very nice. I like that you have the option to not wash the towels everyday. TV use was complicated. Price was very high for the condition of the property and location in a parking lot.

Great room for the cost! Convenient location.

Area was ok

Very limited parking in front of the hotel. Otherwise it was fine.

Quiet

Main entrance to property could be improved from highway.

Easy, quiet, clean

The staff was great, and the breakfast was standard about like Hampton Inn. The downside, half of lighting was burned out in the room manly bathroom, I did ask staff about it and they said they were out of light bulbs. The room was super damp, and any metal surface had some rust on it from lamps, door frame, bathroom, the tub had rusted spot and some odd stains. Also, The TV remote in my room did not have source button and back was missing on it. The TV in room was on HDMI but remote was cheap universal remote with no source button. I had to call front desk about this as well. Turn out the front desk has a remote to change it to cable TV. I have never seen a hotel that I had to have staff come to the room to change tv from HDMI to coax port. The location is also very odd it behind a vape shop and there is no good way to get to it except though another property. The staff was very nice, but I will be staying some were else next time.

Several items no longer in rooms(tissue,clock etc) The worst Free breakfast. Very few choice of itema. Was tolld no eggs because the truck did not show up yet. The person preparing food alternated between food area and mopping lobby. No coffee in dining area, had to go to lobby to get coffee (which was not HOT) No Hot water i(only warm) in rooms. I WILL NEVER STAY THEIR AGAIN)

Six people and a dog, two rooms. clean. side door was out of order , would have been handy for dog. Coffee machine out of order in breakfast area. No biggy, there was coffee in the lobby. breakfast was good.

Very bad breakfast. Hot food lousy.

Definitely the nicest place in Waycross Georgia. Its been recently remodeled so everything is noce and clean and they give a pretty good continental hot food breakfast. No complaints at all and will be staying there again.

The customer service was excellent. I also enjoyed the breakfast.

We stayed 3 nights and had a terrible experience. The front desk was a short distance from our room and the desk attendant was entertaining her friend into late hours of the night. At midnight on the last night of stay, a child was running up the hallway screaming and pulled the fire alarm. There was no coffee in the kitchen canister at breakfast and when it was refilled, my husband and I can both say without a doubt, it was rancid and the worst coffee we have ever tasted. The food was less than average compared to other free breakfasts we have had in the past either with your chain or others. The outdoor area was littered with paper and cups including leftover food our dogs tried to get to when we took them out.

The beds were comfortable and room was spacious. The toilet plugged and water pressure was as lacking in the shower. No one cleaned our room between days. The breakfast was awful as well.

Staff was very nice and good breakfast.

The rooms are nice sized. There was milder in the shower and a makeup stain on the sheets on one of the beds, the hot tub wasnt working unfortunately, but overall it was a good stay. The beds are very comfortable and the breakfast is good.