Holiday Inn Express Lake Wales North-Winter Haven by IHG

I gave it a 4 because they were attentive to my requests. However, it was not a perfect stay. I had to switch rooms upon arrival because first one smelled of smoke and air freshener. The following day I notices my second room had a trail of very small ants along 1 wall. They did quickly send a up a nice staff member to treat it with a natural solution as not to create fumes. The lounger in room needs to be retired due to wear. Overall, the hotel is clean and has modern fixtures. Clean pool. The breakfast has many quality options and bean ground coffee. Be sure to try the warm cinnamon buns. The location has plenty of shopping, movie theater, & some restaurants (Chili's nearby). I'm hoping my room issues were a fluke, and I'm just glad I got a good rate.

Staff was super friendly, breakfast was good. Plenty of parking. Clean room.

Great stay. Easy to get to, especially if visiting LEGOLAND. Nice pool, great staff and the complimentary breakfast was wonderful. Also loved that there is a dvd player in each room and dvds available to borrow in the lobby!

Shopping close by, the amenities were great!!

Great accessibility around hotel and in roll in shower accessible room

Great property if you are in the area. A few walkable places around to get food and shop at Kohl's. Breakfast was decent and offered different options. Pool area is small but worked for us as we were the only ones in it at the time. Room was clean and house keeping was friendly and nice. They do have a small area where you can buy snack and drinks in the lobby. Gym is pretty small as well. Overall a great stay for legoland/ peppa pig, it was about a 15 min drive to and from the theme parks.

We like the pool and the in house laundry room to wash and dry clothes while staying

We are a family of 4, and we stayed here for 1 week. The staff here get an A++ from us. They were very kind, friendly and willing to help in any way. There was always a smile and a wish for a good day or inquiry as to how you and your day were each time we came and went. The hotel was very clean everywhere we went. Breakfast was good, and there was coffee and cocoa available at all times. There is all the shopping you may need within walking distance. We did however have an issue or 2 that were enough to make us personally look elsewhere for our next visit, we had to move rooms within the first hour of arrival due to the toilet not functioning. The second day we had to have someone come up to the new room and fix the toilet as that one stopped working (all done very quickly and kindly). The pool could use some tlc for sure. It was tinged green on the bottom and sides in places and some of the brickwork was in need of repair. While it wasn’t overly bad, we couldn’t even skim the pool ourselves because the skimmer was ripped/rotted so badly it had no netting to speak of. If you don’t fancy having a pool and maybe the toilets were just bad timing and a fluke, the rest of the hotel was clean, friendly and comfortable.

Great location, great customer service and all amenities included. Easy parking.

Hotel was clean. Breakfast was good. Staff was friendly. Close to Legoland and places to eat. Pool was not heated.

Clean room, friendly staff, good breakfast, close to gas station, restaurants, shopping.

The hotel was clean upon entrance. The front desk woman was not very pleasant and was not the friendliest. The room had a bit of a smell to it. The refrigerator made a roaring sound the entire time. The bathroom was nasty. It was a hair in the tub and on the side of the toilet. Staying on the 2nd floor, people were running on the third floor, it was so bad a call was made to the front desk.

I recently stayed at the Holiday Inn Express, and while the staff was polite and pleasant, my experience was far from great. When I first arrived, the gentleman at the front desk was kind and welcoming. He checked me in quickly and gave me my room key. As I always do when traveling, I inspected the room before unpacking. Unfortunately, I immediately noticed a large number of ants in the bathroom. I called the front desk right away, and about 30 minutes later, the same gentleman came to inspect. He confirmed the ants, said he would spray, and asked if I was staying multiple nights so he could move me the next day. Since I was only there for one night, I told him no, and he said he’d be back with spray. Hours later, around 9:30 PM, I left the hotel and saw him again. I mentioned that no one had come to spray yet and asked that no one enter my room while I was gone since I have asthma and needed to know what chemicals would be used. When I returned around 2 AM, a different front desk associate—who was also very kind and professional—immediately offered to move me to a new room, which I appreciated. However, when I got to the new room, I found ants again—this time on the tables, counters, and even on some of my belongings. What disappointed me most was that this issue could have been resolved much sooner. Once the first clerk saw the extent of the ants, he should’ve offered to move me right away. While the staff was friendly, the lack of cleanliness and prompt action really m

Courteous staff, clean room, extensive free breakfast, extremely pet friendly, great location.

It's a nice hotel and the staff is nice. But we found 2 live roaches in our room. They did perform extra cleaning once we reported it. But the room should have been fumigated along with the adjacent rooms and we probably should have been moved to another room. Unfortunately, at least 1 roach got into our luggage and now got into our home. We never had roach problems in our home until now.

My room was dirty, but because my daughter and I arrived late after her volleyball tournament, we were too tired to find other lodging. Plus, everything in the area was booked due to the tournament. But had I not been, but if I had any other options, I would have left. The first thing we noticed was hair in the bathtub. The caulking around the tub was in bad need of some bleach. The carpet was dirty too. I was wearing white socks and they were filthy after walking around the room. There was dried up food on the tray under the coffee maker. There was dust on the top edge of the backsplash in the bathroom. Which tells me it had not been wiped for a long time. The TV had very few channels, and no other options except an attached DVD player. The only good thing I can say was the staff was friendly, and the breakfast had a lot to choose from.

Friendly staff, EXCELLENT BREAKFAST, clean room and pool! We will definitely stay again!!!

Ants infestation in the room we stayed. We were provided with another room adjacent to the room we stayed and ants were roaming all over the desk near the TV. horrible experience.

Room smelled like a cigarette. The shower area had lots of mold around the edges. We paid way too much for the value received.

Very Clean

the rooms are clean, good breakfast. We had a few nights that getting hot water was an issue.

Shower had one temperature setting that was boiling! No matter which way you turned the handle did not change the temperature. We ended up leaving a day early due to this

Unfortunately 2 out of 3 nights I had cold showers

We enjoyed our spacious room, tv channels including Sunday night Football, and breakfast!

Great staff, comfortable room.(warning , the bed is extremely high off the floor. If you're under 5'10" you'll need a step stool.).

Everything was great except room was a bit noisy. But would stay there again.

Everything was very nice. But the air conditioner was so loud it woke us up all night

A bit hard to get to; GPS is apt to misdirect slightly. Accessed finally via Home Depot parking lot. There aren't many dining options near the hotel. The area isn't fully-developed, so hopefully, restaurants will be built nearby in the future. Room was handicapped-accessible, designed for wheelchair-bound individual: roll-in shower, lowered beds, lowered clothes rack in closet, etc. Not very comfortble for able-bodied guest. Took shower, saw/mopped up water that drained onto bathroom floor. Didn't see water that drained onto floor tile in bedroom, slipped and fell; suffered minor injuries that could have been much worse. Be extremely careful if you have this type of shower, as drainage is NOT well-designed. Spacious room with nice decor. Beds too soft for my comfort. Couldn't get lamp or Keurig coffeemaker to work; problems remedied after Housekeeping visit. (Excellent promptness/action by Front Desk and Housekeeping.) Good breakfast included, lots of variety. However, there was a problem with coffee creamer, which I brought to the attention of the attendant. He brushed it off, which I found aggravating, since I would have to use it again the next morning. Not the way I like my day to start. All problems were brought to attention of Front Desk (and presumably Management) before I left.

Hotel itself was very nice but a little noise at night from ice machine and people other than that breakfast and everything else was very good.

This is a hotel in my home area that I've stayed at before. It's one of only two "modern" hotels in a town with several older, remodeled motels. This property is great, except for the WiFi. In the morning before 11 am checkout, I couldn't get a working signal on any device anywhere to save my life. I left by 8:30 am to go to a local coffee shop to get work done.

Was great thanks!

Malik was very welcoming and professional. He greeted my family and I with a smile. He was very helpful with directions and recommended places to eat. The property was very clean.

Very happy with everything! Exceptional service in this hotel.

Richard checked me in and provided friendly and courteous service. He was quick and efficient. Quite professional. I wish I could remember the young lady who worked the breakfast area on Thursday morning by herself. She deserves special kudos for her attention to detail. Everything from making sure the food was replenished, to ensuring the hotel guests had every thing they needed. She kept the breakfast tables immaculate as well as the rest of the sitting area. Breakfast items were arranged and organized with the utmost of care and cleanliness. The food area was constantly cleaned and wiped down. Not one crumb of food anywhere. She made sure the bread and bagels were arranged "just so". Everything was perfect! The fresh fruit display, everything. Her wonderful personality and warm smile greeted the guests, including me, with a sense of happiness. What a wonderful way to start the day. I saw her three mornings. She is impressive. One can tell she loves what she does and most importantly, she loves taking care of people. What an asset! My room was clean and well maintained. The bathroom mirror! What a great mirror! The bed and pillows were very comfortable. This has nothing to do with the cleanliness of the room, but I wish the room had a regular chair instead of one of those chase chair things. That's just a personal preference, however. I highly recommend this location. I will certainly stay there again.

Everyone at the front desk was very friendly. The hotel was close to shopping and dining and everything was clean. The breakfast staff was also very friendly and helpful

Front desk was wonderful and helpful. Kitchen staff was slow. Had to wait long to get more breakfast foods.

We stayed a week here while visiting our son and I can say that the front desk staff and housekeeping went above and beyond what we expected. Being in one place for a week in a hotel room can cause challenges. The desk staff was more than willing to accommodate us when we needed. There was one particular women who worked breakfast in the morning that was a big grump! I’m not a “morning person” but her attitude was not very appreciated.

Upon booking I anticipated a room deposit which was added into the trips budget. Upon arrival I was greeted promptly and checked in ok. Then there the deposit i mentioned i was a little taken a back by how high the amount is for my daughter and I. What could we possibly do to destroy your property? The deposit is $50 at every other Holiday Inn express in Florida basically. So i with no hesitation agreed to pay that crazy amount and simply asked for a receipt. That's when your front desk clearks, came at me so aggressively and treated me like I'm under privileged to have a proff of purchase for the$75 charge deducted from my checking account. I'm still in awe/ shock how ill mannered the two men were and still can't provide me with a receipt or an explanation for why i can't have a receipt. I felt like they were going to kick out my 11 year old daughter and I surrounded to the stupidity. I'm incredibly disappointed with this situation and still don't understand why they acted so mean and aggressively towards us.

Manager and staff was very nice and helpful. Property and room was clean, this is our 2nd time staying here. Never had an issue.

Everything about our experience was 5 stars! The guys who were at the check in desk when we arrived were fantastic!! HIGHLY recommend!

Great location

Clean room, friendly staff, good breakfast, close to gas station, restaurants, shopping.

The Holiday Inn Express is located in the middle of restaurants and shopping, but is still very quiet. The breakfast included fresh hot cinnamon rolls, as well as the normal fare.

Great location, friendly staff, great breakfast options and hours.

The hotel was located near the attractions we planned to visit. Conveniently located near a strip mall for fast food and grocery store. Would definitely book at this hotel again.

Hotel was hard to find was in a Home Dept / Kohl's shopping center

The property was well maintained inside & out. Location of property off of HWY 27 was somewhat difficult to find. Only one small combo sign with other retailers of the area made it difficult to know the location of the hotel from HWY 27.

Great small hotel. Really close (10 min in car) to Legoland and Peppa pig park. The street were its located has everything you would need. Very kid friendly, the breakfast buffet was great and the rooms were super spacious and clean. The staff was very friendly! Will definitely will be staying here again when we take our daughter to those parks.

This was an excellent stay during Thanksgiving week. Very close to Legoland and Peppa Pig park. It took us approx 12 minutes to get to the parks. Hotel is also on walkable distance to publix and restaurants

Close to shopping.

I was very pleasantly surprised. Everything is really nice. Great area with lots of convenient shopping and dining options. Staff was great! Breakfast is probably nicest and most varied than I've ever had for a "free breakfast" in a hotel. Room is great, lots of space.

Well maintained hotel. Great breakfast.

Front desk was wonderful and helpful. Kitchen staff was slow. Had to wait long to get more breakfast foods.

Clean Great breakfast

Re breakfast, no bagels, not enough decaf options, not consistent cinnamon buns, bacon, fruit over ripe.. but cookies awesome!

Friendly staff, EXCELLENT BREAKFAST, clean room and pool! We will definitely stay again!!!

Room was humid and smelled like dirty feet when we arrived. And one of the most subpar free hotel breakfast as we’ve ever had. Chose this over the Hampton because it seemed nicer in pictures but pretty sure I made the wrong decision.

Breakfast was a lot of carb and only thing gluten free was apples and the egg Pattie’s.

This was our second time at this hotel and it was lovely. The breakfast is to die for, not just a waffle maker or cereal. Hot foods and pancakes, fruits, pastries, breads and don’t forget the juices.

The hotel staff and cleanliness of the premises and rooms were great. Spacious rooms and comfortable bed. The breakfast was good but didn’t offer variety unlike other Holiday Inn Express Ive visited in the past. Overall we had a great experience.