Is parking available at the property?

Yes, free self-parking is available on-site. Limited parking may apply.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is included. Serving hours are not specified.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 100 per accommodation, per week, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details on bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Memphis (Southwind), within a 5-minute drive of Mike Rose Soccer Complex and Shoppes At Hacks Cross. It is 12.5 miles from the University of Memphis and 2.2 miles from TPC Southwind.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available from May to September, with access from 10:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for specific requests.

Hyatt Place Memphis Germantown Hotel Accommodations

Average nightly price at Hyatt Place Memphis Germantown by month, last 12 months (USD)
Month	Average price
January	$112
February	$128
March	$118
April	$128
May	$132
June	$120
July	$126
August	$140
September	$132
October	$120
November	$118
December	$106

What guests think

At Hyatt Place Memphis Germantown, reviewers often highlight attentive staff and a solid stay, while noting drawbacks like dated areas, limited housekeeping frequency, and occasional maintenance or amenity issues such as pool cleanliness, bar closures, or intermittent front desk coverage.

Breakfast receives frequent praise for being hot and varied. The suburban location is described as safe and convenient to Germantown and Collierville, with easy driving access to Memphis. Rooms are generally spacious and comfortable, though bathrooms can be small, in-room microwaves are absent, and some AC or TV issues arise. Expect a comfortable, quiet suburban stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and gym conditions vary: several guests found the pool dirty or closed and the fitness room minimally equipped, while others enjoyed the pool. Parking is often described as safe or gated with plenty of space; bar service can be limited or closed.

Related guest reviews

6

Sunny

Oct 5, 2024

·

Stayed 1 night

The property was clean and in a safe area, however, the downside was the pool was closed due to incoming storms and the front desk wasn't able to accommodate some of our needs for a double bed vs single bed & for being on the 1st floor.

10

Patricia

Oct 11, 2025

·

Stayed 1 night

Breakfast was great and parking was good

8

melinda

Jul 24, 2023

·

Stayed 1 night

Pool was very dirty

10

Lakai

Jul 27, 2025

·

Stayed 2 nights

The Associates were nice and friendly, the bar was closed until further notice but the stay was as expected. I always stay here.

6

Deborah

Aug 17, 2025

·

Stayed 2 nights

The pool was very dirty. You could tell it had not been cleaned in a while due to the algae frowning on the walls. The pillows are very uncomfortable. They go flat. There was mold on the ceiling in the bathroom. The light fixture above the sink was broken. Very disappointing.

10

Aloka

Jun 5, 2023

·

Stayed 4 nights

The gym was not well equipped. Apart from that excellent stay, we enjoyed very much.

10

Shawn

Sep 2, 2025

·

Stayed 1 night

I visit the Memphis area quite a bit due to having family there. This hotel was safe, gated parking area, and the two of us (female) friends felt comfortable and secure. It was convenient to everything we needed.

6

Gary

Jun 8, 2024

·

Stayed 2 nights

Pretty nice facility except for the gym which has bare minimum equipment. The hotel is located in a very nice part of town.

10

Brandon

Jun 8, 2024

·

Stayed 4 nights

All was good from checkin, which was quick and easy, to checkout. Hotel was in a nice area so it was quiet when we wanted to just sit outside and relax with ling list friends. Security of the property was outstanding, they alerted us that there were thefts of certain vehicles, which i owned, in the area and he watched them specifically. Only downfall was for an actual bar. But the 2 young ladies that made drinks for us made up for that. Thank you and keep up the good work!!!

2

Shaheerah

May 19, 2024

·

Stayed 3 nights

The pool was out of service and that information wasn’t disclosed at all! My granddaughter and I was heavenly disappointed and it ruined our stay!

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Cleanliness

Many reviews report clean rooms and common areas, but there are recurring complaints about dirty or stained linens, mold or dust, and poorly maintained carpets. Housekeeping during stays feels inconsistent for some guests.

Related guest reviews

2

Daryl

Apr 11, 2023

·

Stayed 1 night

My room was dirty. They never changed the bedding. Had dirty tissue in the bed with stains on the sheets

4

Tawana

Nov 16, 2025

·

Stayed 1 night

The room was horribly dirty , no trash bags in the cans the sheets were dirty and stained and the fridge was not working.

6

Sandra Mae

Apr 22, 2025

·

Stayed 5 nights

We stayed here a couple years ago and it was really nice so we booked it again. Unfortunately, the experience was much different. There was not always someone up at the front desk, the elevators had a bad smell and the room was very dirty. I wore slipper socks while in the room - they were black when we left. The walls need repainted, there were stains on the carpet, the bathroom floor was dirty, tons of dust in the corners and behind furniture, the bathroom fan didn’t work, our tv had issues. I will note that the counter tops and tables appeared clean on the surface and we had no issues with the beds. The room itself needs updated with fresh paint and flooring.

4

Fernando

Jun 28, 2025

·

Stayed 1 night

Check in was fast, morning coffee real good. But the building is old, the carpet really dirty. I like Hyatt but I was expecting more from this location.

10

Derek

Nov 4, 2025

·

Stayed 2 nights

Clean room. Pleasant staff.

10

Adrienne

Nov 30, 2025

·

Stayed 3 nights

The room was clean and the staff was very nice.

10

Courtney

Nov 26, 2025

·

Stayed 2 nights

Staff was very helpful and the room was clean

10

Glenda R.

Jul 10, 2025

·

Stayed 4 nights

The room was clean and the breakfast was prepared. Wonderful each day.

4

Jacqueline

Jun 29, 2025

·

Stayed 1 night

The hotel was almost sold out. We were given a room that was obviously a last resort. The carpet was wet and there was mold on the bathroom wallpaper. I have photos to support this. I called front desk and they acted like it was no big deal.

10

Debbie

Oct 14, 2025

·

Stayed 1 night

Very clean and comfortable

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds and good water pressure, but bathrooms can be small, in-room microwaves are absent, and some AC, TV, or shower design issues cause inconvenience. Decor can feel dated in places and noise can carry.

Related guest reviews

10

Faith

Aug 3, 2025

·

Stayed 2 nights

We loved our stay at this hotel. The only thing I would recommend is they need to add microwaves in the rooms

6

Andrew

Jul 20, 2025

·

Stayed 1 night

Overall hotel was nice but AC was broken and room never cooled.

8

Alastair

Sep 15, 2025

·

Stayed 4 nights

Good hotel but needs updating a little. Great friendly staff lots of parking. Good powerful shower and spacious rooms. Pillows a little flat and empty. Good breakfast with good selection of cereal, we wondered if there were waffles and they went and made some for us. Just missing the American bacon.

8

Ambica

Jun 21, 2025

·

Stayed 2 nights

Large room, friendly staff. Room had weird odor

10

Grace

May 20, 2024

·

Stayed 2 nights

I did like the are and the convenience of the location. The walls are a little thin when it comes to the noise but other than that everything was perfect.

2

Sasha

Jul 19, 2025

·

Stayed 1 night

TV didn’t work

8

donnesha

Aug 26, 2025

·

Stayed 2 nights

I booked this trip for my son birthday .. staff was very very welcoming I forgot the front desk guy name but his customer services was top tier !!! The hotel was clean plenty of parking the pool was nice we had the pool to ourselves so that was fun now I did book a king size room the room was clean the only things I didn’t like was the bathroom was extremely small and the room didn’t have a microwave but overall it was a pleasant stay very nice very quiet

10

Linda

Nov 30, 2025

·

Stayed 1 night

Check-in was a breeze. The bed was very comfortable and the room was spacious. I loved the closeness to the elevator and ice machine. The breakfast was fresh and hot. I wish there was turkey sausage because I only saw ham.

8

Yohance

Mar 15, 2024

·

Stayed 1 night

Carpet needs to be changed in the rooms.

4

Candice

Mar 1, 2024

·

Stayed 5 nights

The rooms only have showers and it does not close so water goes everywhere including soaking the carpet in the bedroom area causing mold. Fixtures fall apart. Ac unit right next to bed loud and cold.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, helpful, and efficient with standout front-desk interactions and smooth check-ins. Some guests reported unattended or rude front desk service, housekeeping only every few days, waits for rooms to be ready, or billing and communication issues.

Related guest reviews

6

Rebecca

Jul 30, 2025

·

Stayed 1 night

Everything was great except the rudeness of the clerk when we came back for our bags.

4

Rashane

Jul 6, 2025

·

Stayed 3 nights

Checking in and out was seamless- however the “in-between” was extremely annoying . I stayed 3 days and asked for service each day and didn’t get any service in my room- the blonde guy at the front desk was rude. Housekeepers are nice, but it’s like pulling teeth just to get towels or toilet paper! All employees are just awaiting their time to get off work and aren’t interested in helping anyone.

6

Taquanna Brown

Oct 22, 2023

·

Stayed 3 nights

Upon arrival and check in, I was given an accessible room which I did not request. The front desk staff made a snide comment about not setting off the fire alarms which seemed biased...I was trying to figure out what about me gave off the impression that I smoked. Their policy stated that on the 3rd full day of stay, your room would be cleaned. I stayed 4 and my room was not cleaned. I brought this to the attention of the manager on duty, Trey, and he simply said " I apologize". He didn't offer fresh towels or anyone to come and take trash out or tidy the room...I had to ask for fresh towels. Lastly after leaving the property, I left my house keys and called the hotel back to confirm they were there. I asked several times what was the protocol to have the keys shipped to me. The front desk staff stated the manager would be in contact. A manager never called and I ended up calling the next day to discover my keys were mailed. I then asked again about a tracking number or if signature was required for the packaged to be received. The front desk person, Sheanna, only stated the manager had taken care of the manner. The next day I discovered Hyatt/Germantown had charged my debit card without permission to mail my keys. Granted, yes I left my keys. But I asked several times the protocol for the keys to be mailed. It was wrong and deceiving for Hyatt/Germantown to charge my card without speaking with me first. Never will I stay at this location.

10

Lori

Jul 4, 2023

·

Staff was incredibly friendly. Room was clean. Safe area. Breakfast was good.

10

Kathryn

Dec 16, 2024

·

Stayed 1 night

Jay, Guest Services at Front Desk is amazingly helpful, and will go above & beyond to ensure guests’ needs are satisfied. He truly is an asset to this hotel staff! I wouldn’t hesitate to stay here again on account of the superb customer service that has been provided to me.

4

Nancy

Jul 30, 2025

·

Stayed 3 nights

My husband and I checked in on Friday July 25. Our room was not cleaned on Sat. We inquired at the front desk and were told rooms are cleaned only every other day. Odd. We left for the day on Sunday and returned and the room was not cleaned and the bed linens not changed or new towels given out. This is inexcusable for a nice hotel. Two times when we went to the front desk there was no one there. When we checked in I had to call the hotel on my cellphone in order to have a human surface to check us in. On Sat when my husband waited at the front desk to ask for new towels the two workers continued to chat behind the counter and completely ignored him. This Hyatt needs to improve on both front desk service AND housekeeping. We were very disappointed and won't be returning.

8

Elsie

Jun 6, 2024

·

Stayed 1 night

Nice hotel but we had to wait on a room because no rooms were clean at time of check in. Other guest had to wait to. We waited 30 minutes after check in for the room.

10

Timothy

Sep 5, 2023

·

Stayed 2 nights

We loved our spacious room and the king bed was very comfortable. The desk clerks were all so helpful and courteous. We couldn't have asked for a better hotel stay and we will DEFINITELY stay at a Hyatt again!

10

Tanya

Apr 2, 2025

·

Stayed 4 nights

The staff is beyond helpful and polite. We were greeted every time we returned.

10

Pamela

Jul 2, 2025

·

Stayed 1 night

The place was super clean! We were welcomed as soon as we walked in by Stephanie. She made checking in a breeze.

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AI-generated summary based on recent guest reviews

Location

Safe, quiet suburban location convenient to Germantown/Collierville, sports fields, shopping, and dining, with easy driving access to Memphis. Suitable for business and family trips.

Related guest reviews

10

Paul

Jun 16, 2024

·

Stayed 2 nights

Great stay, perfect location.

10

Rodney

May 5, 2025

·

Stayed 1 night

Great stay in wonderful area

10

Joseph

May 2, 2025

·

Stayed 1 night

The state property many times before with my son’s travel sports team. Save location, close to the expressway. Very close to Mike Rose soccer complex. Easy parking.Adequate breakfast. Very tidy convenience store adjacent to property. Will likely use this property again in future.

10

Mae

May 31, 2023

·

Stayed 3 nights

Excellent staff and convenient location.

10

Tim

Mar 26, 2025

·

Stayed 2 nights

Great location

10

Marti

Oct 6, 2025

·

Stayed 7 nights

We stayed for 7 days, and found the location to be very convenient to everything in Collierville and Germantown. The room was quiet, staff was friendly and accommodating, and our room was quiet.

10

Shon-tiyon

Dec 3, 2024

·

Stayed 1 night

If you are looking to visit the Memphis area, but don't want to blow your vacation budget; then I would recommend highly this hotel. The location is both within walking distance as well as a short drive to food, shopping, and entertainment. Also, if you want to be within striking distance of Memphis attractions but desire a relaxed setting in which to stay; this is the ideal place as it is a short commute (about 25 minutes) to the heart of Memphis. A quality continental breakfast is included in one's stay as well as a fitness center. This place is clean with a very professional, and friendly staff.

10

Tina

Apr 27, 2025

·

Stayed 2 nights

A weekend w friends lead us to this area. It is a safe area and quite beautiful. We enjoyed our time in Germantown.

10

Mike

Dec 22, 2024

·

Stayed 1 night

very convenient to doctor's appointments we had and restaurants

8

Susie

May 9, 2025

·

Stayed 1 night

This Property is in a nice safe suburban area, about 24 miles from downtown Beale street. There are a nice selection of restaurants a mile up the road, but the hotel has food options if needed. We were happy with our large and spacious room. The staff were very friendly and accommodating. We enjoyed a glass of wine at the bar before bed.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised as hot, varied, and above average, though a few note repetition, occasional missing items, or a later start time than expected. On-site bar or kitchen service can be limited during some stays.

Related guest reviews

10

Zaun

Nov 24, 2025

·

Stayed 1 night

Staff was friendly and helpful. The room was big, clean and comfortable. Breakfast was good and more fancy than what I was expecting.

8

Vanessa

May 30, 2024

·

Stayed 3 nights

The stay was good, breakfast was excellent

8

Raymond

May 28, 2025

·

Stayed 1 night

Helpful staff. Only issue was that breakfast started at 6:30am rather than 6am like many other hotels we’ve stayed at.

8

Tom

Dec 13, 2023

·

Stayed 1 night

Great hotel that needs work. Breakfast not up to standards of a hotel like this. But still a nice stay.

10

Mary

Feb 17, 2025

·

Stayed 1 night

We were greeted by Jay, who checked us in. He was so friendly and full of joy, and made us feel like part of a family just home after a long day of travel. Our room was just what we needed. Safe neighborhood with many good restaurants nearby. Great breakfast.

10

Jessica

Sep 29, 2023

·

Stayed 3 nights

Breakfast was one of the best of any hotel I've stayed in.

10

Anjenette

Nov 28, 2025

·

Stayed 1 night

Really appreciated the cleanliness and comfort of this property. It was exactly what we needed. Was a little surprised that rooms didn't have microwaves, but there was one available in the lobby. Breakfast is always fabulous at Hyatt

10

Linda

Nov 30, 2025

·

Stayed 1 night

Check-in was a breeze. The bed was very comfortable and the room was spacious. I loved the closeness to the elevator and ice machine. The breakfast was fresh and hot. I wish there was turkey sausage because I only saw ham.

8

JENNIFER

Aug 6, 2024

·

Stayed 1 night

Kitchen was down for renovation, we couldn’t order any food. Our room phone didn’t work and house keeping said they would call maintenance and they never showed up to swap it out for a different one.

8

Melissa

Jun 9, 2024

·

Stayed 1 night

Great breakfast lots of choices and staff kept it clean and stocked

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $130	8 $174	9 $198	10 $208
11 $145	12 $149	13 $149	14 $151	15 $143	16 $188	17 $198
18 $127	19 $184	20 $244	21 $230	22 $146	23 $243	24 $261
25 $124	26 $126	27 $176	28 $122	29 $100	30 $131	31 $132

Su	Mo	Tu	We	Th	Fr	Sa
1 $115	2 $124	3 $138	4 $237	5 $192	6 $261	7 $245
8 $100	9 $116	10 $159	11 $148	12 $154	13 $221	14 $221
15 $129	16 $122	17 $166	18 $189	19 $116	20 $125	21 $156
22 $100	23 $100	24 $100	25 $124	26 $163	27 $190	28 $145
29 $100	30 $113

Hyatt Place Memphis Germantown

Prices for Hyatt Place Memphis Germantown

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Room, 2 Queen Beds (High Floor)

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed (High Floor)

Guest reviews of Hyatt Place Memphis Germantown

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Memphis Germantown

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