Staybridge Suites Detroit North - Royal Oak by IHG

So amazing!!! Can’t wait to go back

This place is brand new and you can feel it. Facilities were super clean and it had everything you’d need right there. Pretty much attached to Meijer and because it’s for longer term stays, there are awesome outdoor spaces, a nice gym and the rooms are extra comfortable. Even the kids said it was super nice!!

Excellent stay - will return.

The room, bathroom, and overall facility were spotless. The front desk staff was helpful. Amenities were as described. Only gripe is the lack of soundproofing between floors - the family above us must have been elephants and they were thumping into the wee hours.

Extremely disappointing stay, especially for a hotel only 2.5 months old. I spent 12 hours trying to reach the property, IHG/Staybridge corporate, and Hotels.com to find out whether the Detroit storms were affecting my stay. No one could provide answers. The power was out. There should be a protocol to notify guests and offer options within 24 hours of travel. I ultimately spent another $271 on a hotel just to ensure we had somewhere to stay, and now have to file a travel claim. The newness of the hotel is a plus, but our room was next to the pool and VERY loud until 10 p.m. We were never told at check-in that housekeeping does not service rooms Saturday or Sunday—the only notice was a tiny mirror sticker. The pool had no towels for two days and was extremely cloudy. The spa had foam/suds reaching a child’s head, raising serious concerns about water quality. Saturday at 9:30 p.m., our keys stopped working. My husband found no one at the desk and called “0” as instructed. When someone finally arrived, he had a terrible attitude and said, “I put a sign out.” My husband replied, “I dialed zero because I need help.” He wouldn’t reset our keys until I dragged the kids to the front and showed my ID. The morning desk clerks were sweet but clueless. Once the “new car smell” wears off this hotel it will be very low quality. Such a shame for the area.