Name: Candlewood Suites Sumter by IHG
Address: 2541 Broad St, Sumter, South Carolina, US
Rating: 8.75

What guests think

Across recent reviews, Candlewood Suites Sumter by IHG earns frequent praise for friendly staff, quick check in, and generally clean, comfortable stays, while recurring comments flag musty or mildew smells and dated rooms that don't always match the price.

Guests appreciate in-room kitchens and a convenient location near restaurants and Shaw. There are also occasional maintenance problems, including faulty door locks, stained furnishings, and a noisy overnight fire alarm, plus a few complaints about problem resolution. Overall, expect a practical, no frills stay where experiences depend on the assigned room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple guests appreciated the in-room kitchens, and parking was described as ample by some. Few other facilities were discussed in the reviews.

Related guest reviews

10

George

Sep 10, 2023

·

Stayed 1 night

This was a great place to stay! My 2 dogs even loved it. We have been traveling for nearly 3 weeks and our dogs have not taken to a room like they did this one. It was very clean, wide open and super comfortable. I wish i had stayed at this chain in my prior places. Very, Very nice! Oh..... they also have a "Share" locker that has games, mixers and other essentials you may want to use. BRILLIANT!!!

10

Cravin

Jun 16, 2023

·

Stayed 2 nights

I loved the ease of the check-in and check-out process; on both occasions, it took less than 5 minutes. Also, there was ample parking, great dining options and locations, and the cleanliness was excellent.

10

Renee

Jan 15, 2024

·

Stayed 2 nights

Short trip to shaw. Love the kitchen , staff were excellent

2

Nicholas

Dec 6, 2022

·

Stayed 1 night

Requested king size and got a double. Room smelled like stale cigarettes and nasty disgusting. Parking lot unless you are in the first few spots is a long walk with a baby. When I called to say the room was no good I was just offered to check out with no refund. I won’t ever stay at another candle wood

10

Denene

Feb 5, 2023

·

Stayed 2 nights

Clean hotel with a kitchen

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many guests found the property and rooms clean, but several reported musty or mildew odors, stains, or mold in some bathrooms.

Related guest reviews

10

GEORGE

Jun 20, 2024

·

Stayed 2 nights

Would recommend since we had no issues, and the property was clean and well maintained.

6

Javon

Dec 2, 2024

·

Stayed 3 nights

Front desk staff was awesome. Rooms were very dated and had mildew/ wet smells. Had to change my room 2 times before we found a suitable room due ti the mildew smell. Very surprising at $190/night. Some carpet changes and fresh paint should fix these issues

10

David

Jul 10, 2024

·

Stayed 2 nights

Everything was nice and clean.

6

Rodney

Jul 11, 2024

·

Stayed 2 nights

The customer service was amazing especially the young lady that checked me in. There was a problem with me prepaying through Expedia but she was able to resolve the issue even being new to the job. The property itself seem old and smelled of mildew. My room didn’t smell fresh even after the a 2 day stay. Smelled as if someone left onions in the trash for an extended period of time. This is an ok hotel for a quick stay but if you are looking for luxury this is not it. The price was way too much for the hotel, not a value!

10

Cravin

Jun 16, 2023

·

Stayed 2 nights

I loved the ease of the check-in and check-out process; on both occasions, it took less than 5 minutes. Also, there was ample parking, great dining options and locations, and the cleanliness was excellent.

2

desiree

Aug 12, 2025

·

Stayed 1 night

I was in a rush I am a HIlton member and opted to stay here since my normal hotel was booked, i was there for a church convention and got the room late, changed and ran back out, i was so tired that night, i was coughing and my eyes where hurting and when i was about to take a shower severe mold in the bathroom and no ventilation and blood on the curtain, i mention to the assistant manager, i noticed three sticky notes of three other rooms with mold next to mine Houston we have a problem so going back and forth. they wanted to give me a 50 credit, ummm no so i filed a complaint with Expedia.

10

Anthony

Aug 26, 2024

·

Stayed 13 nights

People are nice and the rooms are clean

6

Jacquelyn

Apr 28, 2023

·

Stayed 1 night

Musty smell, hair in the bath towels, person at front desk was less than friendly. Many signs with rules such as taking out own trash and the air conditioning needs time to restart due to ecofriendly

2

Nicholas

Dec 6, 2022

·

Stayed 1 night

Requested king size and got a double. Room smelled like stale cigarettes and nasty disgusting. Parking lot unless you are in the first few spots is a long walk with a baby. When I called to say the room was no good I was just offered to check out with no refund. I won’t ever stay at another candle wood

8

Henry

Sep 18, 2023

·

Stayed 1 night

Shower head needs replace. Its have water rust contamination or replace for a new one. The couch needs deep cleaning. Has stain Room needs betterhouse hold air freshnets smells as well. All other ok.

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Rooms

Rooms offer practical layouts with in-room kitchens and were comfortable for many, but others described them as dated, with imperfect setups such as a recliner used for an extra bed, a missing nightstand, or incorrect bed types.

Related guest reviews

10

George

Sep 10, 2023

·

Stayed 1 night

This was a great place to stay! My 2 dogs even loved it. We have been traveling for nearly 3 weeks and our dogs have not taken to a room like they did this one. It was very clean, wide open and super comfortable. I wish i had stayed at this chain in my prior places. Very, Very nice! Oh..... they also have a "Share" locker that has games, mixers and other essentials you may want to use. BRILLIANT!!!

6

Javon

Dec 2, 2024

·

Stayed 3 nights

Front desk staff was awesome. Rooms were very dated and had mildew/ wet smells. Had to change my room 2 times before we found a suitable room due ti the mildew smell. Very surprising at $190/night. Some carpet changes and fresh paint should fix these issues

8

Monica

Oct 11, 2024

·

Stayed 3 nights

Hotel was clean and staff was friendly. It was definitely a good stay. I just would have expected a little more out of a $200 a night room. Sleeps 5 was a recliner So my 5ft 9in teenager sleept on a recliner with feet hanging over.

6

Rodney

Jul 11, 2024

·

Stayed 2 nights

The customer service was amazing especially the young lady that checked me in. There was a problem with me prepaying through Expedia but she was able to resolve the issue even being new to the job. The property itself seem old and smelled of mildew. My room didn’t smell fresh even after the a 2 day stay. Smelled as if someone left onions in the trash for an extended period of time. This is an ok hotel for a quick stay but if you are looking for luxury this is not it. The price was way too much for the hotel, not a value!

8

Gregory

Aug 31, 2023

·

Stayed 1 night

I enjoyed my stay there just wished both sides of the bed had a night stand.

10

Renee

Jan 15, 2024

·

Stayed 2 nights

Short trip to shaw. Love the kitchen , staff were excellent

10

Patrick

May 30, 2024

·

Stayed 1 night

Needed somewhere to stay last minute, this property was clean, comfortable, and check in was quick.

2

Nicholas

Dec 6, 2022

·

Stayed 1 night

Requested king size and got a double. Room smelled like stale cigarettes and nasty disgusting. Parking lot unless you are in the first few spots is a long walk with a baby. When I called to say the room was no good I was just offered to check out with no refund. I won’t ever stay at another candle wood

10

Jennifer

Nov 5, 2023

·

Stayed 2 nights

Walking distance to restaurants, clean, quiet and friendly staff!!

10

Denene

Feb 5, 2023

·

Stayed 2 nights

Clean hotel with a kitchen

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Service

Service is widely described as friendly, professional, and efficient, with quick check in and check out. A few guests reported issues with problem resolution or delays when door locks failed.

Related guest reviews

8

Victor

Jun 20, 2023

·

Stayed 11 nights

Nice staff, friendly service. Housekeeping is also nice.

6

Robert

Sep 5, 2022

·

Stayed 1 night

We didn’t get a key until late because the lock didn’t work. She tried several time but had to call someone to do it

6

Javon

Dec 2, 2024

·

Stayed 3 nights

Front desk staff was awesome. Rooms were very dated and had mildew/ wet smells. Had to change my room 2 times before we found a suitable room due ti the mildew smell. Very surprising at $190/night. Some carpet changes and fresh paint should fix these issues

6

Rodney

Jul 11, 2024

·

Stayed 2 nights

The customer service was amazing especially the young lady that checked me in. There was a problem with me prepaying through Expedia but she was able to resolve the issue even being new to the job. The property itself seem old and smelled of mildew. My room didn’t smell fresh even after the a 2 day stay. Smelled as if someone left onions in the trash for an extended period of time. This is an ok hotel for a quick stay but if you are looking for luxury this is not it. The price was way too much for the hotel, not a value!

10

Cravin

Jun 16, 2023

·

Stayed 2 nights

I loved the ease of the check-in and check-out process; on both occasions, it took less than 5 minutes. Also, there was ample parking, great dining options and locations, and the cleanliness was excellent.

10

AMADOR

Aug 9, 2024

·

Stayed 13 nights

An exceptional place, all the staff was friendly

10

Renee

Jan 15, 2024

·

Stayed 2 nights

Short trip to shaw. Love the kitchen , staff were excellent

10

Patrick

May 30, 2024

·

Stayed 1 night

Needed somewhere to stay last minute, this property was clean, comfortable, and check in was quick.

6

Jacquelyn

Apr 28, 2023

·

Stayed 1 night

Musty smell, hair in the bath towels, person at front desk was less than friendly. Many signs with rules such as taking out own trash and the air conditioning needs time to restart due to ecofriendly

8

TIJUANA

Sep 10, 2023

·

Stayed 3 nights

The staff are professional and will go above and beyond to assist you.

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AI-generated summary based on recent guest reviews

Location

Convenient for Shaw and within walking distance of restaurants.

Related guest reviews

10

Cravin

Jun 16, 2023

·

Stayed 2 nights

I loved the ease of the check-in and check-out process; on both occasions, it took less than 5 minutes. Also, there was ample parking, great dining options and locations, and the cleanliness was excellent.

10

Renee

Jan 15, 2024

·

Stayed 2 nights

Short trip to shaw. Love the kitchen , staff were excellent

10

Jennifer

Nov 5, 2023

·

Stayed 2 nights

Walking distance to restaurants, clean, quiet and friendly staff!!

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

8

Nikhom

Feb 7, 2023

·

Stayed 1 night

Good service but no breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$125
February	$144
March	$307
April	$266
May	$187
June	$133
July	$134
August	$131
September	$156
October	$184
November	$152
December	$135

Candlewood Suites Sumter by IHG

Prices for Candlewood Suites Sumter by IHG

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About this property

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Guest reviews of Candlewood Suites Sumter by IHG

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