Sleep Inn & Suites Kalamazoo East

Check in went flawlessly. Great check in personnel. Pool was out of service, ice machines were out of service, room lock wouldn't' lock, (moved to another room immediately). they had cinnamon rolls but not the "Holiday Inn" cinnamon rolls but tasty. no waffle or pancake machine. Just not the "Holiday Inn" breakfast that we are accustomed to. All personnel that we were in contact with were top notch.

We booked this location because it was advertised as having a pool. When we arrived we were told the pool was closed permanently six to eight weeks prior to our arrival. Their listings and website need to be updated to reflect this.

Fairly run down. Pool closed.

Breakfast was disgusting! I would not give it to a dog. The pool was closed down. The elliptical machine was broken. Wifi did NOT work for the entire week. My bed was NOT made up twice by housekeeping. Better business bureau should mandate immediate improvements.

The lack of amenities that they claimed to have. They did not have a pool and the continental breakfast was not available and both ice machines were broken

Ice machine was broken. Had to walk next door for ice. Fire alarm kept us up 15 minutes because someone kept using the side door at 3:00 AM. Other than these two issues everything was good.

Spend the extra money and go somewhere else! The website for the hotel has been taken down recently, the main floor has been without a/c for the last year per front desk, which includes the breakfast area and workout area, the workout room had the key pad ripped out and wires exposed in the door, there isnt a snack/deli , the ice machine has been broken for the last month, we were told to go to the other hotel and use thiers, the pool stunk and was freezing-not heated, so no one swam, they do not have any washer/dryers-but they told us if we really needed to they could wash with their hotel laundry, hotel is non-smoking but our room stunk of cigarettes, opened the window on 3rd floor and there wasn't a screen in it, tub was gross, hair dryer broken, dirty bedsheets were replaced with the managers off her bed- they didn't have extra, room towels were the pool towels, the elevator doesn't have safety feature so it will close on you and kill you, the fire alarm went off multiple times at 1:15am because front desk didn't catch it in time- to turn off, usually goes off at 4am per them, homeless people sleeping outside, and the front desk told us most people walk in to check in, and turn around and leave.

Pool closed, one and only elevator out of order, vending machines out of order, phone in the room out of order, breakfast average, printer out of order so receipt emailed to me, emailed receipt didn’t contain any charges so I had to call back to get it resent.

Very nice .. the only thing that sucked was the pool was out of order

Pool area in complete disrepair, no towels. The whole building smells musky.

The hotel was in need of many updates. There were not enough covers on the bed, nor enough pillows. The bathroom sink faucet sprayed water all over the sink. The bathtub looked dirty so I didn’t even attempt to shower.

My sheets had blood on them, place was ran down, nothing like the puctures at all!!. Wish i could have gotten a refund. Will never return!!

We had 2 different rooms during our 2 night stay. The first room had hair in the tub, hair in the bed, a grocery bag in a drawer, a stain on the pillows, and a dirty tissue on the night stand. Room 2 had hair in the bed, fries and dirt under the chair cushion, and dead bugs in the bathroom in a corner on the floor. I wanted a full refund and was only given a partial. This is unacceptable.

This hotel was clearly owned by a larger chain at some point. It has seen better days. It was run down and dirty. On the return to my room after being gone all day I discovered that my room door was not locked all day. The room key didn’t work as the door never locked. The room cleanliness was just ok. The bathroom shower head was old and leaking and the tub wasn’t clean. The staff didn’t help with the door not locking. They did not communicate or provide any kind of solution. Would not stay here again.

The first room the door lock was broken wouldn't lock!!! The second room was freezing cold the heater was dysfunctional!! The third room was awful but warm, sheets stained room dirty, curtains filthy!! Furniture old, dirty, disgusting!! I was denied a refund so I had to stay

So dirty, LOL. Pubic hair everywhere in the bathroom, and dirty carpet. Lawn is over grown, and hotel looks like it’s closed.

Room rug and bathroom were gross.

The staff was very nice but that was about it. My room was dirty but I checked in in the late evening and didn’t notice much until I was settled. There was hair in the shower and in one of the towels that I used. The ceiling looked like it might collapse. I found a penny on the ground of my room, making me doubt that it had been vacuumed. The gap under the door was huge, probably around an inch. The hairdryer was broken. Pool was under repair which isn’t their fault but I wouldn’t have used it anyways. I asked for a conditioner but they said they didn’t have any. It was so cold in my room and the temperature was not adjustable. I slept in two pairs of pants and three shirts and my own blanket from home, and I am someone who normally runs super hot when sleeping. The breakfast was laughable and gross, I’m lucky I wasn’t relying too heavily on it. It was eggs with sausage mixed in, biscuits, and gravy. I opened the fridge hoping there was a yogurt, but there was only milk. The cereal was super stale. I was hoping for some sort of toast at least. I got some juice but there were chunks floating in it. The people were super nice but I could see how much they were struggling. I would’ve gone to a different hotel if I were staying more than one night. Overall disappointed

Unclean restroom toilet Muchos pelos no lavan las almohadas Quise usar el sofá y quite los cojines y abajo vi hasta escremento de ratón 🐭 trozos de comida abajo del sofá Y olia muchísimo a cigarro dentro del hotel y por todos los pasillos YO CREO SON AMIGABLES CON LOS FUMADORES AHÍ

This hotel is absolutely horrible. The staff was nice enough, but this place needs a lot of work and better housekeeping. There were stains all over the building and food crumbs all over the floor. The carpets are disgusting and the lamp shades are covered in stains and the outlets barely work. The bathroom sink was leaking all over the floor and at some point they remove the refrigerator from the room I was assigned, but they didn't clean the spot where they took it from. There was nothing but a thick, dusty scum left in its place. This was a last minute booking to visit my son, who is a freshman in college. There were no rooms available in the area because there were a good bit of events happening in the area and the hotels that were available, were price gouging ridiculously. I definitely will plan better next time, but by no means, will I ever stay at this place again.

Breakfast was disgusting! I would not give it to a dog. The pool was closed down. The elliptical machine was broken. Wifi did NOT work for the entire week. My bed was NOT made up twice by housekeeping. Better business bureau should mandate immediate improvements.

Room next to mine was very loud all night

The advertised pool was out of order. The WiFi was out and the television quit working almost immediately. Breakfast was all right, room was clean, but the whole experience left me wanting. And we were there two nights!

Room was clean, check-in was quick. The bed was incredibly uncomfortable, like sleeping on a concrete slab.

The rooms arent very sound proof making it hard to sleep. The rooms also need to be updated. The bathroom looked old with a dirty shower curtain and mold on the ceiling. The general look of the place looks old and just not kept up but has potential. The fire alarm went off a few times as a fals alarm at 145 in the morning.

No internet connection

Fire Alarm went off twice throughout the night Curtains don’t close no privacy Light from outside shines into the bed so covers over head to sleep Towels old and scratchy 15 minutes for luke warm shower Only option for breakfast was an muffin egg and sausage sandwich and the eggs were stuck to the pan But no other food or cereal or yogurt or anything And after explaining this the lady just stared at me until I left. So terrible and I was kind about explaining it.

Door was not shut when we got there. We walked in and turned on the tv and it would not work. They said they were sending somebody up, but after an hour, we decided to go do other things around town. The staff was great. Just maintenance was super. So what fixing the issue.

Room was good. Bed comfy. A lot of traffic noise from hiway. No ice machines at all. They did have a chest freezer with ice. Staff was super friendly and talkative. Will stay here again.

The staff was friendly and helpful.The room was clean. But the TV did not work, and was stuck on video. The remote did not work to do anything. The air conditioning unit did not work at all. It was very loud and just rattled. We could not change the temperature, heat or cooling, nothing. So the room was extremely stuffy. Kids stomping on the ceiling all night. The room next to us continually knocked on our wall for most of the night.

Terrible staff. They canceled my reservation without notifying me. The staff did not care that I arrived late with kids they basically left me to start looking for accommodation at 1 AM. Very un impressed and very uncaring staff. Not sure if i will ever recover from this. Terrible customer service.

Check in was too long. Nobody was at the desk and I had to wait at least 15 minutes for the staff to return from outside with his lunch or dinner. No sign was posted. I literally had to call the hotel while standing at the front desk in order to be able to get staff to help me with my check in. After which the amount of time I had to wait for staff to appear my own dinner got cold. Definitely need improvement in the staff of front desk

There was no room available, even though I already had paid my reservation in advance. The front desk clerk didn’t offer to help me find other lodging, help me initiate a refund, or help in any other way. Just basically “there is no room available for you, bye bye.” Twice in the past, I’ve had hotels that were unable to give me the room I had reserved, though never a prepaid one. In both cases, they had already arranged a room at another nearby hotel for me before I even arrived. One fully covered the cost of the other hotel’s room and charged me nothing. The other covered the price difference between their hotel and the other one. In short, they did what they could to “make it right”. This hotel, however, did nothing, not even the bare minimum. I wouldn’t recommend this property to anyone.

Service was wonderful at both check in and out, plus gave helpful information about air museum nearby. They took into consideration a special need we had and accommodated us. Couldn't be more pleased with the people! Carpet and room chair needed cleaning. Bathroom very clean, though as were linens. Bed pretty uncomfortable. Didn't eat breakfast so can't review.

The guy at the front desk on the evening of Thursday October 3rd was so helpful and never seemed irritated at our 1000 requests. Thank you!

I was very disappointed with my recent stay at this hotel. First, the pool was not heated, the bath towels were very cheap, the bathroom faucet sprayed, they apparently were out of hair conditioner, there were only two pillows on the bed, and the “breakfast” was mediocre at best. I decided to call the hotel and speak to the Assistant General Manager before posting this review, and what I got was someone who wasn’t apologetic in the slightest. Again, very, very disappointing. As there are many hotels to choose from in this area, I would not recommend this one!

I originally didn’t intend to book a room at this hotel, but because of getting a horrible room at a different hotel this was a last minute decision. Walking in, I was immediately greeted by a young woman with a wide face. It was then that I knew this place would be a whole lot safer than the last. Then as I opened the door to my room, I was faced with shock. It certainly wasn’t what I was expecting but better! The room was huge, I quite literally felt like Kevin from the Home Alone movies when he got a room. It was very neat and tidy, smelled amazing, and was extremely comforting. Definitely recommend booking a room at this hotel. Not to mention the pricing isn’t too terrible, my room was $160 (definitely on the cheaper side in my opinion)

They don’t have customer care service.

Paid for three rooms and each room tubs were filty tubs needed replaced. I checked in and paid for my three rooms and left the hotel for awhile and came back. The person at the front desk sold one of my rooms to the guy he was talking to in the lobby when I checked in. Glad I didn't have my personal items in the room yet or they would have been stolen since someone else was occupying one of my rooms. Beware of this hotel.

convenience of getting closeness to our venue, night staff was unfriendly we were in a room we asked for bedding for fold out bed and the front desk lady snapped and said we have no pillows no blankets, she could have responded nicely in a customer service manner all we did was ask. I also had booked 2 rooms we never used the other room but since there were no pillows no blankets we borrowed a pillow and a blanket from the other room and returned it in the morning. ( that is all the other room 312 was ever used for which is crazy) the morning breakfast there was no coffee and no juice at 8:30 in the morning no syrup for the french toast just a empty container so we checked out and went to dennys. next time we will book a named hotel. there was a shooting next door also not a safe area

As one who has worked in the hotel industry for 9 years, I will say that it was not that bad but they really should work on the parking lot, The lighting around the property, and the overall condition around the property is not really inviting. If there were not cars in the parking lot you would have thought the hotel was closed down. But I will say the front desk did a really good job checking me in, The room was not bad at all I had no issues with the room, but the fact that the ice machine was down and I was told to go to a different building to get ice that is not good. There was a number of people walking in and out from the streets which is not the best look when they are hanging out in the lobby. But again I would stay there again just for a one or two night overstay visit it's okay.

This property was okay to stay to rest. It was a little confusing to find the place, as it didnt have a sign on thr building. Not much as far as amenities. Old building, but very friendly staff. The room felt cozy and safe.

Place was older but clean. Little hard to find driveway due to lights out and road construction.

Spend the extra money and go somewhere else! The website for the hotel has been taken down recently, the main floor has been without a/c for the last year per front desk, which includes the breakfast area and workout area, the workout room had the key pad ripped out and wires exposed in the door, there isnt a snack/deli , the ice machine has been broken for the last month, we were told to go to the other hotel and use thiers, the pool stunk and was freezing-not heated, so no one swam, they do not have any washer/dryers-but they told us if we really needed to they could wash with their hotel laundry, hotel is non-smoking but our room stunk of cigarettes, opened the window on 3rd floor and there wasn't a screen in it, tub was gross, hair dryer broken, dirty bedsheets were replaced with the managers off her bed- they didn't have extra, room towels were the pool towels, the elevator doesn't have safety feature so it will close on you and kill you, the fire alarm went off multiple times at 1:15am because front desk didn't catch it in time- to turn off, usually goes off at 4am per them, homeless people sleeping outside, and the front desk told us most people walk in to check in, and turn around and leave.

DO NOT RECOMMEND THIS HOTEL TO ANYONE. This property is horrible. The staff is uncaring if you book thru expedia or a "3rd Party". Its location is crappy, off a business route and you cant see the signs to enter...Got to the hotel and there was a small paper sign saying pool was being renovated, not one thing on the site about no pool and the cost was way too much a night for this crap hole. Room was ok, elevator is small, building is old and smelly. Came back to hotel after going out to Whitecaps game to find there was a family reunion that happened there. Found out they used all the ice in the place, and that it was one of the hotel workers family reunion that took place. That price and no ice, 1 broken ice machine and the large manager said that the other ice machine couldnt keep up...Seems to me they should worry about paying customers more than staff using the facilities. Also, the party there was in the parking lot smoking pot and hanging out...There was still no ice in the morning when we got up at 8am to get breakfast. Now on to breakfast, horrible....no pancakes, limited selection of pastries, this was one of the worst Holiday inns that we have ever been too. The room was cleanish, bathroom was dark and dingy and they had only 2 towels. We had to ask for a couple of more since we showered after we got there. Expedia is criminal for making people pay insurance for not being allowed to cancel reservations or book something crappy like this place.

Industrial area, looks rough. Grounds are unkemp. Pool was shut down. Did not feel safe there.

i chose this hotel bc i wanted to swim but the pool is out of order. i was woken up so many times that i got no sleep. extremely disappointed and will never stay here again. Homeless people living around the property vandalizing vehicles.....do better or close your old hotel or move to a safer location.

Room was good. Bed comfy. A lot of traffic noise from hiway. No ice machines at all. They did have a chest freezer with ice. Staff was super friendly and talkative. Will stay here again.

friendly staff, good price, close to the airport

Pro's- by expressway, had a basic free breakfast. Con's- shower water was mostly cold, pool was out of commission! (part of the reason I booked), rooms were not in the best condition.

Breakfast was disgusting! I would not give it to a dog. The pool was closed down. The elliptical machine was broken. Wifi did NOT work for the entire week. My bed was NOT made up twice by housekeeping. Better business bureau should mandate immediate improvements.

I was very disappointed with my recent stay at this hotel. First, the pool was not heated, the bath towels were very cheap, the bathroom faucet sprayed, they apparently were out of hair conditioner, there were only two pillows on the bed, and the “breakfast” was mediocre at best. I decided to call the hotel and speak to the Assistant General Manager before posting this review, and what I got was someone who wasn’t apologetic in the slightest. Again, very, very disappointing. As there are many hotels to choose from in this area, I would not recommend this one!

Older property but in good condition. The indoor pool was out of service. Breakfast was good, hot and decent options. Bed was ok, not the best but certainly not the worst. Overall good for the price IMO.

It was one of the worst hotels I have stayed at. I don’t even think this was a Holiday Inn, as the Logo was taken off the front of the building. There were ants in the bathroom. The bathroom door was made of plywood and it wouldn’t shut all the way and I had my two grown teenage boys with me. The pool that they advertised was not in working order. There was barely any breakfast food available. There were only a handful of people in the dining room and it was only 730 in the morning and the pans were empty in several of the breakfast foods. The place is old, dirty, and just run down. I can’t believe that I paid close to 400.00 for this room. I would like someone to call me regarding my stay. I would never recommend this hotel to anyone and I don’t totally feel ripped off. Usually Holiday Inns are clean and new. This was an absolute disappointment in every sense of the word.

The staff was very nice but that was about it. My room was dirty but I checked in in the late evening and didn’t notice much until I was settled. There was hair in the shower and in one of the towels that I used. The ceiling looked like it might collapse. I found a penny on the ground of my room, making me doubt that it had been vacuumed. The gap under the door was huge, probably around an inch. The hairdryer was broken. Pool was under repair which isn’t their fault but I wouldn’t have used it anyways. I asked for a conditioner but they said they didn’t have any. It was so cold in my room and the temperature was not adjustable. I slept in two pairs of pants and three shirts and my own blanket from home, and I am someone who normally runs super hot when sleeping. The breakfast was laughable and gross, I’m lucky I wasn’t relying too heavily on it. It was eggs with sausage mixed in, biscuits, and gravy. I opened the fridge hoping there was a yogurt, but there was only milk. The cereal was super stale. I was hoping for some sort of toast at least. I got some juice but there were chunks floating in it. The people were super nice but I could see how much they were struggling. I would’ve gone to a different hotel if I were staying more than one night. Overall disappointed

Fire Alarm went off twice throughout the night Curtains don’t close no privacy Light from outside shines into the bed so covers over head to sleep Towels old and scratchy 15 minutes for luke warm shower Only option for breakfast was an muffin egg and sausage sandwich and the eggs were stuck to the pan But no other food or cereal or yogurt or anything And after explaining this the lady just stared at me until I left. So terrible and I was kind about explaining it.

We show up expecting a pool and were told its shut down permanently. Room had a no smoking sign on it and it clearly STUNK like smoke. Hot breakfast was powdered eggs and brown and serve sausage. Overall rundown.

For an economy hotel it was a great place to stay. Rooms were clean and quiet. The staff was very nice and friendly. I only had 2 complaints for the 2 night stay. The refrigerator in the room did not work at all. The free hot breakfast was awesome on Saturday morning. Sunday morning there was no breakfast, conveniently there's a Dennys just down the street. Overall a good economy hotel. It is possible that I would stay there again.

Pool is under renovation, breakfast was lacking, and building is dated

The bed was great. We sleep very comfortably. The continental breakfast was lacking. We got down there in plenty of time but two of the three hot pans were empty. They had trouble with a breaker tripping in the kitchen causing a delay in the food. Overall it served its purpose very well the breakfast issue didn’t deter us. The staff was very accommodating. I would definitely stay again. Great price for a one night stay.