Name: Holiday Inn Express & Suites Dallas East - Fair Park by IHG
Address: 8703 East RL Thornton Freeway, White Rock Hills, Dallas, Texas, United States of America, Dallas, Dallas County, US
Price range: $64–$162 per night
Rating: 7.15

What guests think

At Holiday Inn Express & Suites Dallas East - Fair Park by IHG, guests frequently praise friendly staff and convenient highway access, but report unreliable facilities—especially the indoor pool and hot tub—plus dated rooms, mixed cleanliness, and inconsistent breakfast.

Several reviews note key-card failures, elevator outages, and occasional lack of hot water. Service ranges from very welcoming to unhelpful when problems arise. Expect a basic stay if the pool is not essential.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are frequently closed, cold, or out of order; elevator outages and key card/door lock problems also recur. Several reviews report parking lot break-ins.

Related guest reviews

2

Bruce

Jun 23, 2024

·

Stayed 1 night

Well to start , our room keys , had to get help , ac was way too noisey and in the morning we found our drivers side window smashed out and car broke into , it happened to at least 4 cars

6

Frank

Mar 20, 2025

·

Stayed 1 night

Everything was great except the pool was freezing. I have children who were ready to swim, the whole reason I chose a hotel with an indoor pool. Jacuzzi didn’t work and was freezing as well. Other than that everything was great!!

6

marieo

Dec 1, 2025

·

Stayed 1 night

Room was clean staff was nice… we chose this hotel Because it had an indoor pool and “hot tube” hot tube does not work and pool was cold as ice… if your thinking about the kids swimming in winter in an indoor pool on a vacation it’s a big NO!!! If you just want a clean room and a decent breakfast this is the spot..

4

danelle

Sep 11, 2025

·

Stayed 2 nights

We have stayed at this property for several years and it has generally been a good experience . Convenient to the State Fair Facility and good local eateries. This trip our bathroom had issues with water pressure, a leaky faucet and the toilet was slow to flush and needed a second flush. When we went to the parking lot this morning, one of our vehicles had the window smashed out and several items stolen. The vehicles were in view of the lobby. The clerk was very evasive about providing police phone numbers to make a report. The manager was contacted by phone and could be easily overheard directing the clerk to not provide information or allow us to see the security camera footage. The manager would not speak to us directly. Our other vehicle showed signs of tampering but it appears no property was stolen. Even bad events are tolerable if the management makes the minimal effort to help you handle the situation. Total loss for the damages and stolen property is in excess of $5000. After 10 years of great experiences we'll be looking for a new hotel.

4

Elvira

Mar 23, 2025

·

Stayed 1 night

Pool water is freezing cold Hot tub is cold and not in working condition We mentioned to the front desk and she mention it that the hot tub is cold and always been cold so is just a hole with cold water. and very disappointing They shouldn’t advertise these two areas

8

Ricardo

Jul 15, 2024

·

Stayed 1 night

Pool and hot tub were closed.

2

David

Mar 29, 2025

·

Stayed 1 night

Pool is not working

2

Nichole

Mar 24, 2025

·

Stayed 3 nights

Overnight staff very sweet and helpful. Daytime staff rude and unhelpful. Pool freezing, hot tub not working.

2

Jose

Mar 18, 2024

·

Stayed 2 nights

Elevators not functioning. Pool closed due to ceiling caving in

2

Johana

Jul 10, 2024

·

Stayed 2 nights

I booked 4 days before and when I arrived the pool was not working

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Cleanliness

Feedback is mixed: some guests found rooms very clean, while others reported dirty or stained floors and carpets, bad odors, and occasional pests.

Related guest reviews

4

TAQUESHA

Oct 14, 2024

·

Stayed 2 nights

Awful stay and not even offered a discount after a huge cockroach was found in our shower. They only switched our rooms and gave us one with raggedy shower curtains.😭😭😭

10

April

Jun 1, 2025

·

Stayed 1 night

Very clean, rooms were spacious, restrooms very clean and function. Close to the highway and restaurants

8

Aniya

Jun 17, 2025

·

Stayed 1 night

The breakfast was tasty, and the rooms were clean.

6

Mayra

Mar 20, 2023

·

Stayed 2 nights

Location is great. Cleanliness is poor.

6

Shaun

Apr 12, 2024

·

Stayed 4 nights

The room was very dirty. Stained rugs and dirty towels and just overall not clean. The plus side the rooms were large and the staff was nice.

10

Jimmie

Aug 3, 2024

·

Stayed 1 night

Very clean. Super nice staff. Breakfast was great, had more than muffins. Will definitely stay here again.

6

Robyn

Jul 27, 2023

·

Stayed 1 night

The hotel was clean but old, needs to be remodeled.

6

Brittany

Oct 26, 2025

·

Stayed 2 nights

It was just “ok”. Food was what you’d expect from a Holiday Inn breakfast. You won’t be blown away but you’ll get something in your belly. The floors in our room were FILTHY. I’ve come to expect that from hotels now. I don’t walk around barefoot in them. I came to Dallas for two nights with my daughters for a concert.. the first night when I came back in the room from taking a phone call, my daughters were in the bathroom washing their feet because they realized they were BLACK from walking on the floors barefoot for even just a few hours. That’s disgusting. We could tell they weren’t even vacuumed, let alone been steam cleaned at any time recently. I know if we paid luxury prices for a room we wouldn’t have experienced this. But you get what you pay for and apparently now with mid price hotels, you don’t get cleaned, vacuumed rooms. Gross.

6

amanda

Jul 15, 2023

·

Stayed 2 nights

The room had stains on the carpets and the air conditioning unit smelt. The complimentary breakfast was none existent. The bed was comfortable.

4

Kindra

Oct 23, 2024

·

Stayed 1 night

No coffee pot, no ice bucket, no cable or way to watch TV, room was dirty, couch was disgusting, bathroom haf hair all over it.... it was gross.

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Rooms

Rooms range from spacious to basic, but decor and finishes often feel dated. Highway noise and mixed bed comfort are noted, and several reviews mention small or older TVs.

Related guest reviews

6

Ana

Oct 23, 2023

·

Stayed 3 nights

Highway right infront of hotel. Very noisy. Pancackes machine did not work at all on my 4 day stay here. Breakfast lady very nice and helpful but ran out of plates and ketchup. Hotel in general needs some updates

4

Kaiser

Oct 22, 2024

·

Stayed 2 nights

Ok if you need a place to stay. The rooms are clean, but the beds are hard and squeaky, the tv was small, the bathrooms are small, the water pressure bad, the toilets don't fully flush, the breakfast was REALLY bad (anything hot was pretty much flavorless or actually bad tasting, but hey! it's food). The area around the hotel is highway, and it's hard to get in/out the parking lot. To be clear, it's not TERRIBLE, but it's an ok place to sleep when you need one.

10

April

Jun 1, 2025

·

Stayed 1 night

Very clean, rooms were spacious, restrooms very clean and function. Close to the highway and restaurants

8

TATIANA

Feb 6, 2023

·

The beds were not too comfortable. There is no real upkeep. There was scuffs on the walls that were not patched and rusty hinges and such in the bathroom. I liked the use of Dove products. We chose this hotel for the indoor pool for our daughter but it was closed so that was very disappointing.

8

Mandy

Jul 28, 2023

·

Stayed 1 night

The bed was so hard, I might as well have been sleeping on the floor! Otherwise, room was very clean and service was top notch!

2

Elizabeth

Apr 22, 2023

·

Stayed 1 night

The property looked nice from the outside. However, the rooms were dated and carpet and ceiling were stained. The AC seemed like it was regulated. It became very warm during the night and we could not get the room cooled.

6

Robyn

Jul 27, 2023

·

Stayed 1 night

The hotel was clean but old, needs to be remodeled.

8

Jose

Jun 12, 2025

·

Stayed 1 night

Beds were very uncomfortable.

6

Carson

Jun 25, 2025

·

Stayed 2 nights

No shade on window that faces interstate. Old coffee pods left in room from previous guest.

6

Tessie

Nov 15, 2024

·

Stayed 1 night

My hotel room appered to be in a state of completion. Obvious signs of recent repairs, not completely finished.

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Service

Many guests praise friendly, welcoming staff and quick room changes or upgrades when issues arose. Others report slow or unhelpful responses, check-in delays, and difficulty getting refunds or billing questions resolved.

Related guest reviews

4

Rohit

Jan 10, 2023

·

When we arrived, 2 hours after scheduled check in time, at property we were asked to wait for half hour so room can be cleaned. Then they allotted us a type of room which we haven’t booked. And informed us that’s what they received from Expedia. After almost 3 hours after our arrival they were able to resolve issues and we got the room we booked for. I don’t know who is at fault here, Expedia or hotel, but we surely did suffer in all that. Worst experience.

4

Marjorie

Oct 11, 2023

·

Stayed 1 night

The hotel itself was decent enough and close to Fair Park for our stay during the State Fair. However at check-in they take a $75 incidental fee which is normal but when I looked at my bank statement 2 Days Later there was not only the $75 pending incidental fee but also an additional $49.10 fee. When I called I was put on hold for over 19 minutes and in the background I was able to hear multiple people laughing and them checking other people in before I was finally hung up on. When I called back I was able to get a hold someone and he did not know why I was charged that amount but he said it looked like hotels.com had put a hold on my card which he was going to release. The next day I had a $124.10 fee that was pulled from my account. I called again and was told by Milton that he didn't know why it did that and it was scheduled to be removed from my account that evening. 6 days later they still have that extra $124.10 from my account with no explanation. There was nothing broken in the room no reason for them to take an incidental fee whatsoever. I have tried calling multiple times and the phone is either busy or it rings three times and then I'm hung up on.

10

Candra

Sep 4, 2025

·

Stayed 1 night

We had an overall excellent stay with great customer service. We checked in, put stuff in our room and went to our event. When we came back the room was hot, the AC not working. We went downstairs and they immediately gave us another room just across the hall. Theres a decent little breakfast as well.

10

Steven

Apr 15, 2024

·

Stayed 2 nights

Our original reservation was for the very last room available due to the upcoming eclipse: a twin bed with a double sofa bed, somewhat inconvenient for my wife and me. When we arrived to check in and went up to our room, we found that, because of cancellations, we had been given a room with a king bed. Nothing was said when we checked in and there was not an additional charge. We were just quietly given an upgrade because it was available. It was a surprise and very much appreciated. Kudos to the front desk staff for their thoughtfulness!

2

Andrew

Nov 18, 2025

·

Stayed 1 night

The toilet wasn’t working they wouldn’t compensate me at all no discount no nothing. Talking about cause I booked through a third party that they couldn’t do anything

4

danelle

Sep 11, 2025

·

Stayed 2 nights

We have stayed at this property for several years and it has generally been a good experience . Convenient to the State Fair Facility and good local eateries. This trip our bathroom had issues with water pressure, a leaky faucet and the toilet was slow to flush and needed a second flush. When we went to the parking lot this morning, one of our vehicles had the window smashed out and several items stolen. The vehicles were in view of the lobby. The clerk was very evasive about providing police phone numbers to make a report. The manager was contacted by phone and could be easily overheard directing the clerk to not provide information or allow us to see the security camera footage. The manager would not speak to us directly. Our other vehicle showed signs of tampering but it appears no property was stolen. Even bad events are tolerable if the management makes the minimal effort to help you handle the situation. Total loss for the damages and stolen property is in excess of $5000. After 10 years of great experiences we'll be looking for a new hotel.

2

carly

Jun 17, 2024

·

Stayed 1 night

I do not recommend this hotel. Their key machine has been down for 2 weeks and one staff member was checking people in and you had to wait for someone else to let you in your room every time. The room was very dirty. The AC was leaking on the floor which made the room “wet” and the tv/remote did not work, nor did the phone. We change the batteries and still nothing. The floors were sticky and the staff could have cared less about our issues, especially since we booked through Expedia. From their mouths, there is nothing we can do, you booked through Expedia. The breakfast options were sparse and they ran out almost everything with over an hour left of breakfast. Not impressed.

6

Victoria

Oct 21, 2024

·

Stayed 2 nights

One of the rooms we booked with not clean they did not have three rooms on one floor like we requested. They overcharged me $9.20 per room had to be refunded the breakfast was cold.

6

Samantha

Oct 14, 2024

·

Stayed 1 night

Check in was a at 4pm. We arrived at 5 PM and room was not ready yet. We had to wait another 10 to 15 minutes to check in. I was asked to put in my credit card without being told why or how much. Check in person was not friendly. The hot tub did not work. It was like a freezer. The beds were comfortable. I stayed here before and it was nice. That’s why I chose to stay here again. The room was clean. I was not happy this time.

10

Nicholas

Dec 1, 2025

·

Stayed 1 night

This hotel has an extremely nice staff.

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Location

Handy for Fair Park and major highways, easy to reach by car. Some mention highway noise and concerns about the surrounding area or parking lot security.

Related guest reviews

10

Barbara

Aug 18, 2025

·

Stayed 2 nights

Really enjoyed my stay. Very comfortable and clean. Great location easy to find since I travelled from out of town.

10

Bill

May 9, 2023

·

Stayed 1 night

Great place to stay. Love the convenient location to major highways.

10

Roberto

Jun 19, 2025

·

Stayed 1 night

Good location, the check in was quick!

10

JOHN

Dec 27, 2022

·

Stayed 1 night

It is centrally located in Dallas.

10

Carrie

Oct 18, 2024

·

Stayed 2 nights

It’s pretty noisy due to the interstate traffic however the staff and breakfast was great!

10

Mark

Jan 5, 2024

·

Stayed 2 nights

Great place to stay while visiting East Dallas.

10

Steven

May 14, 2023

·

Stayed 3 nights

Hotel was fantastic, staff was great, residential area directly behind the hotel was wonderful, but one block to the east are project apartments, we saw a drive-by shooting at 7:30 on Sunday morning lol. Quite an interesting Sunday morning. As far as we know, no one was injured, but it did involve a lot of ducking and running for a few minutes. Just be careful where you walk in the surrounding neighborhood.

10

Jennifer

Jun 23, 2025

·

Stayed 4 nights

Room was great and a variety of breakfast options each day. Close to a Walmart and convenient location for the botanical gardens, Mesquite and Fair Park if you have a car.

6

Amber

Jun 7, 2024

·

Stayed 1 night

This is not in the safest area. The check-in took too long and they did not even accept cash for an orange juice. The young woman at check-in was not very friendly. There was supposed to be a continental breakfast and there was nothing.

10

Gilbert

Apr 21, 2025

·

Stayed 1 night

Slept like a baby. Very quiet area.

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Dining

Breakfast reviews are inconsistent, from great and varied to limited or unavailable, with items running out and the pancake machine often broken.

Related guest reviews

6

Ana

Oct 23, 2023

·

Stayed 3 nights

Highway right infront of hotel. Very noisy. Pancackes machine did not work at all on my 4 day stay here. Breakfast lady very nice and helpful but ran out of plates and ketchup. Hotel in general needs some updates

4

John

Jul 18, 2023

·

Stayed 4 nights

The breakfast bar was never fully stocked. Had to keep asking for more food for there bar, juice machine broken not even fixed there for four days.Pancake machine always empty took forever to put new bag in machine, eggs always empty. They offer free breakfast but never kept it stocked. The beds were never made when we left for the day. Stayed at five hotels on are trip it was most costly but the worse hotel.

6

Marice

Jul 23, 2024

·

Stayed 2 nights

The water was not warm for showers and the second day we had no breakfast. There was supposed to be a free breakfast but for some reason there wasn’t any breakfast.

8

Aniya

Jun 17, 2025

·

Stayed 1 night

The breakfast was tasty, and the rooms were clean.

6

Yadira

Mar 19, 2024

·

Stayed 4 nights

Room was pretty clean, beds were comfy. Breakfast was good. The pool was closed during our stay and there was issues with the elevators so we had to resort to using the stairs for the majority of our stay.

10

Jennifer

Jun 23, 2025

·

Stayed 4 nights

Room was great and a variety of breakfast options each day. Close to a Walmart and convenient location for the botanical gardens, Mesquite and Fair Park if you have a car.

6

Justin

Mar 30, 2024

·

Stayed 1 night

Expedia was probably the main problem between it all, the staff was pretty friendly the whole time. the shower in our room was dirty (old appliances, nasty looking as well) and the shower head wouldn't hold itself up right. the breakfast was okay but one of the milks we got was very expired and make me quite sick feeling. not the worst, not the best but probably wouldn't stay again.

10

Liz

Dec 13, 2024

·

Stayed 2 nights

Breakfast was great, people were nice and the place was clean!

4

Byron

Apr 14, 2024

·

Stayed 1 night

Check in was OK, but he needed help to complete process when I gave him my member number. Another staff member unfriendly. Only 2 towels. Breakfast was very bad..leaking ceiling, ran out of food, no plates, coffee ran out. Shades broken in room. Don’t stay here!

10

Samuel

Jun 10, 2023

·

Stayed 2 nights

Some of the best staff I have encountered and breakfast was amazing!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$82
February	$80
March	$83
April	$81
May	$80
June	$105
July	$80
August	$93
September	$100
October	$114
November	$87
December	$86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $114	3 $106
4 $82	5 $87	6 $108	7 $91	8 $91	9	10
11 $87	12 $87	13 $100	14 $91	15 $104	16 $134	17 $134
18 $68	19 $64	20 $64	21 $64	22 $68	23 $84	24 $84
25 $64	26 $64	27 $64	28 $64	29 $68	30 $84	31 $86

Holiday Inn Express & Suites Dallas East - Fair Park by IHG

Prices for Holiday Inn Express & Suites Dallas East - Fair Park by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

Suite, 2 Queen Beds

Standard Room, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds, Mobility Accessible (Roll in Shower)

Room

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Mobility Accessible (Roll in Shower)

Suite, 2 Bedrooms

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Suite, 1 King Bed

Standard Room

Guest reviews of Holiday Inn Express & Suites Dallas East - Fair Park by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Dallas East - Fair Park by IHG

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $102
20 $75	21 $80	22 $80	23 $78	24	25 $133	26 $162
27 $94	28 $108	29 $117	30 $117