Is parking available at the property?

Yes, free parking is available on-site. Valet parking is also offered.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 11:00. Early or late check-in/check-out options are not detailed.

Are airport shuttle services available?

Yes, airport shuttle services are available. Details on pricing and how to arrange the transfer are not specified.

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility, elevators, and step-free entrances. Specific details about accessible rooms and facilities are not provided.

What is the location of the hotel in relation to key landmarks?

The hotel is located in Turning Stone, Verona, near Verona Beach State Park and cultural highlights like Oneida Community Mansion House and the International Boxing Hall of Fame. It is also close to Utica Rome Speedway and Sylvan Beach Amusement Park.

Does the hotel have a swimming pool?

Yes, there is an indoor pool available for guests.

What are the hotel's policies regarding children?

Children are allowed at the property, but the minimum age for staying free is not specified.

What are the policies for extra beds and cribs?

Cribs and rollaway/extra beds are available for a surcharge. Specific details about maximum numbers and age applicability are not provided.

Turning Stone Resort Casino

What guests think

At The Brook at Turning Stone Resort Casino, guests often praise very clean rooms and convenient access to the casino, dining, and shows, while recurring drawbacks include confusing wayfinding, long walks, construction, and mixed room updates and amenities.

Several reviews note rooms can be basic or dated for the price, and some lack refrigerators or microwaves; a few mention small TVs, occasional odors, or noise from hallways. Facilities feedback is mixed: many enjoy the casino, valet, spa, and indoor golf, while others report cloudy or crowded pools, early closing times, and an older fitness center. Service is generally friendly and accommodating, though check-in can be delayed at times. Expect a lively resort-style stay, with experiences that can vary by room and facility.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Casino access and amenities are a strong draw, with complimentary valet, spa services, and an indoor golf facility. Pool feedback is mixed (crowded or cloudy with early closing), and the fitness center is described as dated by some.

Related guest reviews

10

Barbara

Dec 29, 2024

·

Stayed 3 nights

Everything is well thought out and planned There are people to anticipate and assist with needs in a very friendly and pleasant manner. The complimentary valet service was a pleasant surprise. The spa with steam room and heated pool was marvelous.

6

Kathleen

Apr 19, 2025

·

Stayed 1 night

The pool closes at 8pm. Finished dinner and were going to take the kids to the pool and it was closed. No game room or arcade for the kids. Very disappointing.

10

Chad

Dec 6, 2025

·

Stayed 1 night

Great setup. Indoor golf facility is fun.

10

Chali

Apr 6, 2025

·

Stayed 1 night

It was incredible. Valet was complimentary. Check in was easy. Check out was easy. The bed were so comfortable. The shower was amazing

10

Nigel

Oct 21, 2024

·

Stayed 1 night

Very nice place to stay, large casino, lots of food options, comfortable bed. We stayed in the Brook hotel, but we could also access the nicer pool and hot tub in the Tower where there is a beautiful window view from the hot tub.

10

Sarah

Feb 21, 2025

·

Stayed 2 nights

The hotel was great but the fitness facilities are very old and dated. The restaurants are top notch. Definitely go to the Italian restaurant when you stay. Be prepared to spend some money as everything is costly.

10

Carol

Apr 28, 2025

·

Stayed 1 night

Parking was free and right next to the hotel Tower and performance venue. Very convenient. The hotel was well kept and very comfortable.

8

Randy

Jul 30, 2025

·

Stayed 1 night

Very nice room. Recently updated. Tower pool and hot tub water was cloudy and not useable. Too bad because it is a wonderful amenity that was not properly maintained.

10

Daisy

Jun 19, 2025

·

Stayed 2 nights

We absolutely loved our 3-day getaway! We never left the resort. Food from their different restaurants turned out superb, both spas were excellent, and the entertainment was top-notch. Lots of great spots to choose from. We stayed in the Tower and did a couples massage at Skana. Luxuriously delicious. I went for a facial at the day soa and left there feeling radiant. We also had a wonderful dinner at their rooftop steakhouse. To sum it up, loved our stay!

10

Kimberly

Nov 4, 2025

·

Stayed 1 night

Excellent facility, clean, very hot hot-tub, reasonably priced.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is frequently praised, with many noting spotless or very clean rooms and well-kept spaces. A few reviews cite lapses such as dusty fixtures, a room not serviced, odors or smoke smells.

Related guest reviews

10

Dawn

Dec 1, 2025

·

Stayed 1 night

Room was very clean and spacious!

4

Melanie

Dec 21, 2025

·

Stayed 1 night

We did not get a free breakfast for $350 a night ! The refrigerator in room did not work we had to get ice to keep a few things we had cold. There was No hot water in the morning when we took showers but there was hot water the night before. The lightbulbs in the room need to be changed half of them are dimming. They truly need house keeping to come clean and dust they have more dust on the lamp shades it’s disgusting I have pictures. I most definitely had a better stay at the holiday inn and had a very nice breakfast that was included.

4

Dan

Jul 11, 2025

·

Stayed 1 night

The room was stuffy and smelled. The room was dark, it needs an update

10

Jean

Dec 16, 2024

·

Stayed 1 night

Very clean

10

Cynthia

Jan 29, 2025

·

Stayed 1 night

The cleanest room we have had in a long time.

10

deanna

Mar 5, 2025

·

Stayed 1 night

The staff at the Turning Stone are wonderful. It is very easy to get turned around because of it being such a large place but multiple times staff asked if we needed help. They were very friendly and helpful. The room was very clean and comfortable.

10

Ramsey

Feb 27, 2026

·

Stayed 1 night

Great hotel The room was spotless Great coffee plenty of towels easy to access casino.

10

Donna

Jul 21, 2025

·

Stayed 1 night

Clean. Nice rooms.

6

James

Dec 27, 2024

·

Stayed 1 night

Rooms do not have refrigerator or any type of bottle waters! None smoking rooms smell like smoking rooms! Hotel front desk is about 1/4 mile from the elevator to your room! Hallways smell like marjuana and wet carpet! Good thing is the Valet parking is free and efficient! But rooms are small it every thing else is extra $5 a day for refrigerator in the rooms, if you use the phones to call the front desk there is a fee at checkout for all phone calls from room phone! Apparently the rooms with all good amenities are only on the 4th floor but we were never offered that until checkout! And casino slots are not loose at all, we got crushed and were not once approached by a drink lady! Tavern Restaurant was out of everything and shops don’t open until 10am!

8

Janice and Donald

Mar 28, 2025

·

Stayed 2 nights

Room was not cleaned - had to request clean towels.

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Rooms

Rooms are often comfortable and in some areas recently updated, but feedback is mixed: several call them dated or basic for the price, with small TVs, occasional hallway noise, varied views, and some lacking refrigerators or microwaves.

Related guest reviews

10

Dawn

Dec 1, 2025

·

Stayed 1 night

Room was very clean and spacious!

10

karl

May 10, 2024

·

Stayed 3 nights

The room was nice. The view was not great ….. a roof but a little bit of the country surrounding us. Very good experience overall

4

Felicity

Jul 19, 2025

·

Stayed 1 night

Tv was too small and their was no refergator.

6

Paul

Nov 24, 2025

·

Stayed 1 night

The room did not match the rooms on the picture and for the price it wasn’t worth it. Cost was far too high for the room. It was your average king bedroom and one rented we rented a deluxe there was nothing deluxe about the room.

10

Daneane

Apr 29, 2025

·

Stayed 1 night

Staff was friendly, check in and out was easy, room was nice and clean. Comfortable bed too!

6

Keith

Aug 25, 2025

·

Stayed 1 night

Out dated. Called for xtra pillows and they never brought it up. Old rooms, kinda dingy. NO refrigerator!!!! Pretty disappointed

6

Douglas

May 13, 2024

·

Stayed 2 nights

It's a clean hotel, and kind of nice. But the prices they charge are not worth the Tower rooms. Thankfully I got a deal on them. Room is clean, but it is a tiny room. The TV was extremely small by todays standards, and the rooms are not noise proofed. I could hear people in the hallway talking and laughing at all hours of the day/night. All in all, not terrible, but for someone who has traveled a bit, not a good deal for what they charge. And the room service food was OK, but not impressive at all. For what we spent on room service, it should have been a lot tastier.

6

Marla

Jul 2, 2025

·

Stayed 1 night

It was good but many very loud people shouting in the halls at 2:00 am! The room was very clean and nice.

10

Roseanne

Nov 16, 2025

·

Stayed 1 night

Stayed in the renovated part of the Brook and the updates are welcomed and well appointed

6

Timothy

Nov 16, 2025

·

Stayed 1 night

The room was average and therefore I fell it was overpriced. It didn't even have a refrigerator for us to store our left over food after eating at your restaurants.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly and accommodating across the resort, though check-in delays and inconsistent front-desk responses are reported by some, and a few requests went unfulfilled.

Related guest reviews

10

Cory

Apr 12, 2025

·

Stayed 1 night

Customer service was outstanding

4

Aaron

Nov 23, 2025

·

Stayed 1 night

Our room wasn’t ready at the check-in time. We had to wait another hour before checking in

10

Daneane

Apr 29, 2025

·

Stayed 1 night

Staff was friendly, check in and out was easy, room was nice and clean. Comfortable bed too!

10

STEVEN

Feb 21, 2025

·

Stayed 1 night

Very friendly staff and lots of them. Check in was a breeze.

10

William

Dec 22, 2025

·

Stayed 1 night

All of the Staff from the Valet Service to the Front Desk went out of their way to help and answer any questions we had during the check-in process

2

Rob

Dec 11, 2024

·

Stayed 1 night

Stayed at this hotel for a night. Was not informed of any construction until I was woken up at 5:30am to steel being slammed and hammered outside my window. The room was outdated and had a funky smell, and the coffee creamer was spoiled. When trying to resolve the issue I was hung up on and then told they can not do anything for me. “ there is no manager on today “ -5/10

6

Keith

Aug 25, 2025

·

Stayed 1 night

Out dated. Called for xtra pillows and they never brought it up. Old rooms, kinda dingy. NO refrigerator!!!! Pretty disappointed

6

Leslie

Apr 5, 2025

·

Stayed 1 night

We arrived at 330 pm and check-in was 3 pm. Our room was not available. We waited 15 minutes with no one offering us anything not even a we are sorry. Not impressed

10

Robin

Dec 22, 2024

·

My daughter and I went to celebrate our birthday (same day). Everyone from the housekeeping staff in the casino and in the hotel, to the casino staff, check in, customer service and most of the restaurants that we visited were absolutely amazing. All of them made us feel special and made us want to return. I am bragging daily about your wonderful facility.

6

Robert

Jun 25, 2024

·

Stayed 1 night

Valet staff inattentive, after I went and got their attention,they seemed bothered to help. Reception was empty. Check in clerk pre-occupied and finally checked us in after long wait(no other customers checking in or out)watching staff stare into their computers like the data was much more important than the customer trying to check in and spend their hard earned money. No Bell staff or luggage cart offered. Carried own luggage about 3/4 of a mile , nearly had a heart attack. Elevator was full of cigarette smoke. The only thing that went well was the delightful wait staff and sandwich downstairs at your late nite cafe/diner. The food and staff there were commendable. Overall was extremely disappointing after so much anticipation of a class operation….. much work to be done at this “Resort”!

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Location

Convenient for concerts, golf, and casino access within the resort, but long walks between parking, reception, and rooms are common. Signage and wayfinding are frequently criticized.

Related guest reviews

8

Susan

Mar 2, 2025

·

Stayed 1 night

Very nice property. The weekend rates are absolutely insane and i would never say $400 worth the money. Room was clean and comfortable, service was very good. Signage to navigate through the hotel and casino was horrible, when you are a first time visitor it was a guessing game. Same with parking garage, needs more directional signs, the one ways were not label well and seemed chaotic.

8

Russell

Oct 3, 2025

·

Stayed 3 nights

Clean room, nicely updated. Be prepared to walk a long ways from the parking garage, to the reception desk, to the elevators, and then to your room ... it's a bit much if carrying a lot of luggage. Elevators at the casino do not have any directional arrows to point you where to go.

10

Tammy

Oct 7, 2025

·

Stayed 2 nights

Close to golf and casino. Room is a bit dated but clean

8

Bruce

Jun 23, 2025

·

Stayed 3 nights

They are doing construction signage would have been nice regarding where to register for our hotel the brook, otherwise all was good with our stay.

10

Heather

Sep 22, 2025

·

Stayed 1 night

Close to venue

10

Karen

Oct 6, 2025

·

Stayed 1 night

Convenient for concert. Room was clean

8

Craig

Jul 25, 2025

·

Stayed 1 night

Hotel is very nice but it was very difficult to find it- no signs to direct the route to the specific hotel on the grounds- went around in circles trying to find the entrance. Room is clean & really luxurious. Couldn’t figure out the thermostat & so couldn’t warm up the room above 68 degrees- I was able to turn off the fan though so that helped. Staff very friendly!

6

Amy

Jun 12, 2024

·

Stayed 1 night

Place is nice. Only thing I really disliked. Was when you park in the garage. You check in to get your key. Then you have to cart your luggage through a few hallways. Got lost twice. Had to ask for help. Need more signs.

10

Carol

Apr 28, 2025

·

Stayed 1 night

Parking was free and right next to the hotel Tower and performance venue. Very convenient. The hotel was well kept and very comfortable.

10

timothy

Mar 12, 2025

·

Stayed 1 night

Needs bettter signage out side to know where to go ...

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Dining

Dining options are plentiful, with multiple restaurants praised—especially the steakhouse and Italian—though prices can be high. Room service quality and value are inconsistent, and some guests were disappointed by the lack of breakfast.

Related guest reviews

10

Margaret A

May 13, 2024

·

Stayed 1 night

We had dinner at Pino. The staff were friendly and food was delicious.

4

Melanie

Dec 21, 2025

·

Stayed 1 night

We did not get a free breakfast for $350 a night ! The refrigerator in room did not work we had to get ice to keep a few things we had cold. There was No hot water in the morning when we took showers but there was hot water the night before. The lightbulbs in the room need to be changed half of them are dimming. They truly need house keeping to come clean and dust they have more dust on the lamp shades it’s disgusting I have pictures. I most definitely had a better stay at the holiday inn and had a very nice breakfast that was included.

10

Joseph

Mar 23, 2024

·

Stayed 1 night

The steakhouse was phenomenal

8

Joseph

Nov 10, 2024

·

Stayed 3 nights

I had a wonderful experience at turning stone for the weekend. The only complaint i had was that we ordered chicken tenders and fries for room service one night. The fries were cold and the tenders werent great, and it cost us $140 for it. Besides that, i had an amazong experience and will be back when i can get away again!

10

Kerry

Feb 19, 2025

·

Stayed 1 night

Celebrated a friend's retirement and had a blast. It was very clean and there was ataff available at all times for questions. There were attendants cleaning slots throughout our entire visit. The music in the casino was great. The food at the tavern was delicious and the service was quick. There were a lot of food options. I played roulete for the 1st time and the game attendant helped me and taught me all about the game. We willbenack again.

10

Sarah

Feb 21, 2025

·

Stayed 2 nights

The hotel was great but the fitness facilities are very old and dated. The restaurants are top notch. Definitely go to the Italian restaurant when you stay. Be prepared to spend some money as everything is costly.

10

Diana

Apr 20, 2025

·

Stayed 2 nights

Our 1st time here & we were so happy we chose this place to stay while we were in town for a concert!! Great service all around, nice clean rooms & so many options to eat from a buffet if thats your thing to high end dining. The gym was nice & clean & well equipped!! The gaming was alot of fun too ! Cant wait to go back.

10

Cindy

Dec 12, 2024

·

Stayed 1 night

The property us absolutely beautiful for the holiday season including the stroll through the gingerbread houses. The staff is top notch. Very friendly, but professional. Our dinner at Pino Bianco was great and we were a party of 13. Everything was perfect. We will be back again. Thanks TS for making our holiday get together fantastic.

10

Nicole

Apr 27, 2025

·

Stayed 1 night

Celebrated a birthday here. Room was large n clean. After dinner went to exit 33 for some entertainment. Room service for breakfast was perfect option.

10

Harry

Nov 7, 2025

·

Stayed 3 nights

No breakfast available

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AI-generated summary based on recent guest reviews

Turning Stone Resort Casino

About this property

Location

Room options

Lodge King Suite

Brook Deluxe Double Room, 2 Double Beds

Deluxe Room(1 King Bed)

Brook-Deluxe Room, 1 King Bed

Suite 2 Queen Beds

Lodge Two Double Suite

Deluxe Room(2 Queen Beds)

Brook Deluxe Double Room(2 Double Beds)

Guest reviews of Turning Stone Resort Casino

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Turning Stone Resort Casino

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $245	7	8 $178	9	10
11 $307	12 $177	13	14	15	16	17
18 $298	19	20	21	22 $243	23 $481	24
25 $247	26	27 $180	28	29	30	31 $283

Su	Mo	Tu	We	Th	Fr	Sa
1 $176	2 $119	3 $119	4	5	6 $164	7
8 $189	9	10	11	12	13	14
15 $125	16	17 $118	18	19	20	21
22	23	24	25	26 $118	27	28 $224
29	30