Best Western Harrisburg North Hershey

When I arrived the computers were down and it took extra time to get checked in. My room had an overpowering smell of cleaning fragrance. The shower door was difficult to open and close and a piece of the door was neatly waiting for me under a folded towel. The fitness room lacked useful equipment and was stiflingly hot.

The lady at the front desk was nice. The room was outdated. The shower was horrible and looked dirty. I did not shower bc I didn’t want to step in it. It was close to the airport and I was there for one night alone. I will not stay here again. Also, the elevator was broke. Luckily I was only on the second floor.

It was clean and quiet for the most part. The only complaint i have is the parking spaces are super small and tight.

Not to bad for just a place to stay one night. Lots of visible repairs in the rooms and bent lamp shades. Elevator was not working our whole stay. Stairs smell like stale cigarettes smoke.

Quick overnight stay with no issues. I do wish the pool opening hours were earlier and not 11:00 am.

no ice machines was working

Under construction at the time of our visit so a bit dirty and dusty Other than that all was great.

There was no hot water when I tried to take a shower. The pool was green with algae. The exercise room was not clean either.

Elevator was not working, we were not offered a room on the main floor. We were fine using the stairs, but it should not be assumed we are ok with stairs. We took it as a compliment and that your desk clerk perceived us to be fit elderlies. A very friendly person. Did not like the perfumed scent in common areas.

This property after check in, there were stains on the floor showerhead is plastic and old and faucet on the bathroom cannot be used as it’s only shower and the pool tab is stuck permanently drained system on the tub is very slow on both bathrooms. Carpet is dirty with stain and my feet are so getting dirty even on barefoot. Air condition on the hallway is leaking and became a electrical hazard right outside our door and another important thing is hygiene on the second floor filter system for the ice machine is dirty and not a lot of people I’ve seen it. It has a clear casing with the filter inside so you can see all the dirt And if you don’t check it, you probably would not notice it and just trust the eyes that’s coming out of the machine workers doing the resupply every day are very good even if they’re new and lady doing all the food and kitchen and cleaning and busting. The tables are very in tune with her job, which is great. Another bad thing is there was a bunch of people who checked in with their family and all of them are Caucasian that had used the parking lot as their tailgate and I almost ended up having to argue with them as they’re blocking the way for parking as parking is not available in the front I said it’s limited so you have to go around on the side and even though there was cameras out there they should’ve made aware that that’s not allowed in the property

Room wasnt as clean as it could have been

The room was very disgusting. Stains all over the carpet and the couch/chairs. The smoke detector was hanging off of the wall by its wires. Lamps had blown bulbs in them. Very unpleasant

The biggest complaint was the carpet on the floor was filthy. There was red hair and other debris on the carpet. The manager was made aware of the situation at check out.

Property and rooms were very clean. Staff was extremely nice and very helpful!!

We didn't end up staying because the room was filthy. There was hair in the bed sheets, stains on the box frame, stains in the fridge, the fridge was warm, TV not working throughout the building, snot on mirrors, thick dust on furniture, debris on floor, had to ask for toiletries, manager claimed no other rooms were available, but then offered a king with a pullout bed when we were going to leave. We did not want a pullout bed and the pullout bed only had sheets no comforter. Manager refused to refund and told us to call whoever we wanted we would not get a refund.

Older hotel. Room needs cleaning on rugs you can see crud in the corners. Mold in the caulking in the shower. Breakfast. No eggs left at 815 am and not making anymore lady said. Toaster broken. One small myffin left. Bad

The staff was excellent and helpful, the room was clean and properly maintained.

Rugs and sheets were dirty. One of my least favorite BW

I did not appreciate having to replace my card after my info was compromised. Also shower dripped water when it wasn’t even used at all. The couch was dirty and not even able to be sat on it was covered in crumbs. We loved the breakfast buffet and the staff were friendly. Just wished we would have been able to have a cleaner room.

It was a nice place to stay for a couple nights and very quiet. The beds were also, pretty comfortable. My only complaint was that the bathtub and shower should have been cleaned better. There was hair in the drain and mold on the shower nozzle.

Large rooms

While the room was clean and the bed was comfortable, BW could do better. The “closet” was designed by a male. There was a bar to hang up your clothes but only I’d you had short shirts. The section that was tall enough to hang a dress held the ironing board. Wi-fi did not work (kept saying’no internet’ so I missed a very important Zoom call. Soda machine was out of water. Day 1 I went to breakfast at 8:45 so I chalked up the cold eggs and potatoes to the time. Day 2, at breakfast 7am, eggs and potatoes are lukewarm; Day 3 only tried the eggs - lukewarm at 8am.

We had to switch rooms because the room we were assigned had not been cleaned and made up. But the person at the desk was quick to re-assign us a clean room. The biggest issue with this hotel is the traffic noise. We had a room facing I-81. Constant truck noise made it difficult to sleep without ear plugs. Over all, the hotel was clean and we felt safe. I was impressed with the person in charge with the breakfast area. She kept breakfast items in stock and kept tables clean. This does not happen at most motels we have stayed at.

Was fine once we were assisted to get some heat in the room. Our room was on the back side by the highway so the truck traffic was a bit noisy.

The lights in the room are on motion sensors that are impossible to turn off. When I got up to use the restroom in the middle of the night, all the lights came on and woke up my partner! Why have this? It's the first time I've encountered this after staying in hundreds of hotels.

It was a place to stay, pretty comfortable for that. The building is fairly old, with minimal updates. The door lock was an issue, somehow always staying unlocked.

The room was very clean and relatively quiet for a ground level room. The bathroom was very small and the lighting was laughable. In their zeal to avoid wasting electricity, the lights are linked to a device that detects movement. As long as it detects movement the lights stay on. As soon as you enter the shower and close the door, the light control can’t detect any movement and you wind up taking your shower in a pitch dark bathroom. We always carry an LED night light and we plugged that in to give us at least a little bit of light. My wife complained about the rock hard mattress.

Room was clean with comfortable beds. I had a suite so the extra space was nice.

Avoid this hotel! The first room we were given the pull out sofa was clearly broken to the point it wouldn’t even fold back into itself and be an actual sofa to sit on and they clearly had to know it was broken bc it was sticking out but they went ahead and gave us that room anyway. I called down to the desk to let them know that we needed to have the pull out sofa which was why we booked that type of room and they then moved us to another room. The next room was horrid! The pull out sofa was broken in this one as well. The phone didn’t work. Neither safe worked. Both tubs drained extremely slow (clearly clogged with hair or something else). The tubs were both dirty like that nasty film in there when it hasn’t been scrubbed in weeks or maybe even months. Hair allover blankets, towels, sheets, etc. one of the bathrooms had part of the shower head hanging off and mold looking spots allover the ceiling. We went to the front desk (we had to go down since phone wasn’t working) on 3 separate occasions to address the issues and we were told housekeeping and maintenance would fix them, by time we reached the third night nothing had been fixed. We were checking out the next day but I was told by the guy at the front desk on the third evening he would call my personal cell phone within two hours to offer a partial refund and what a surprise he never called. The next morning at check out I mentioned it to the lady at the desk and she said she would email me by 10:30 am. Again nothing

Only issue was shower, the shower only had two options and both of them the water hardly came out.

The tub doesn’t drain on its own and our toilet over flowed. But the service was great.

The area that this property was in was quiet and convenient for our visit. The staff when asked for extra blankets and towels gave us a hard time. When asked for a cup of water my husband was told to buy it out of vending machine. When we had to leave for an emergency they changed even though we had an emergency and didn’t stay the entire 2 nights.

The general manager Maranda was very nice and professional and when needed, she took care of business quick and efficiently

We had to switch rooms because the room we were assigned had not been cleaned and made up. But the person at the desk was quick to re-assign us a clean room. The biggest issue with this hotel is the traffic noise. We had a room facing I-81. Constant truck noise made it difficult to sleep without ear plugs. Over all, the hotel was clean and we felt safe. I was impressed with the person in charge with the breakfast area. She kept breakfast items in stock and kept tables clean. This does not happen at most motels we have stayed at.

Customer service outstanding

Very nice people very helpful.

I enjoyed Breakfast and staff the front desk staff was nice Monche was super sweet and when I made arrangement she let me know what there was to do in area. Band was nice after getting to know him he was a sweet bear. I loved the fracture that there was undercover police staying on site and a police officer checking for speeding cars outside Hotel My family felt safe. I will be back..

Very poor service. In the rooms the iron was broken and not working. Asked to desk and they said they don’t have any extra and they can’t help in this ? The guy at desk was very rude. Denied to give a cup of milk for baby. Intercom was not working so if I need anything, I had to go to desk from 2nd level to 1st level by stairs because the elevator was so much busy. Overall very poor service like motels. I can’t believe I stayed at best western

A.J. who checked us in Sat evening was a delight. He was kind and welcoming. Room was perfect for what we needed, was clean and tidy.

Myself using the Walker and my scooter his staff was friendly and very willing to help load my scooter in my car very nice staff

My room faced the highway, the excessive noise from the transport trucks kept waking me up!

Stopped here overnight on our way home. Easy on/off Interestate 81. Lots of food choices and gas close by.

Close to Farm show and convenient

Easy access off highway

Clean room. close to restaurants and easy access from I81/I83

This hotel was conveniently located off of the highway. It was a good location for an over night trip to Hershey.

This hotel is a great choice for the value. Our room was clean and spacious & the beds were very comfy. There was some highway noise as we were on the back side of the hotel. Breakfast was great and easy on/off the highway. We'd stay again!

Quiet, easy highway access, short drive to eat, breakfast buffet included.

This is a hotel I use routinely for non-vacation stays in Harrisburg. It's economical, conveniently located, feels safe, and is generally clean and decently maintained. This time, some maintenance was needed--such as for non-functional lobby restrooms. Parking is often a bit of a challenge here as well (lots of large pickup trucks due to proximity to Farm Show complex, coupled with tight spaces and poor lot layout). In general, though, a decent , inexpensive option.

It was clean and convenient to Interstate 81, but it did have some traffic noise.

Breakfast was very good every morning, coffee and hot water 24/7 in lobby also very nice. We stayed 4 nights and never had cleaning services even with a sign on the door to please service room. I was told by the desk staff that the cleaning crew couldn’t read English and didn’t know the difference between do not disturb and service the room sides of the door card ?!?!?! Had to empty our own garbage every day and retrieve towels and wash clothes.

Front desk staff very friendly and helpful.Breakfast was nice both hot and cold items, including waffles. Would stay there again.

Older hotel. Room needs cleaning on rugs you can see crud in the corners. Mold in the caulking in the shower. Breakfast. No eggs left at 815 am and not making anymore lady said. Toaster broken. One small myffin left. Bad

“Breakfast” was weak. Toaster was out of order. No breakfast meat option. No bagels. Also, shower had two conditioners instead of a shampoo and a conditioner. Pretty clean room though. Comfortable beds.

The breakfast had lots of options

Room was very stale smelling, the breakfast items were gone by 7:30 and not replenished. As soon as we got into our room, we called the front desk to complain about the smell. He didn’t offer any solution. After driving all day, there wasn’t anything else we could do - so we just went to sleep. Will never stay at a Best Western again

The breakfast was good, but it was the same every day. I was there for 11 days.

Free breakfast is joke, coffee machine not working, toaster not working, no one was their to help all the customers who were there

Suite at the price of a room. Good breakfast. Convenient. Great location. Nice staff.

Lovely room. Easy check in process. Good variety for breakfast. Definitely would stay again.