Quality Inn Merchants Drive

The staff at the front desk was very courteous and kind. Room was generally clean and spacious. But the shower drain was clogged with a ball of hair and the towels were old. Breakfast was just okay. Didn't even have any kind of egg.

No hot water, both ice machines not working, lousy breakfast, bathroom shower dilapidated

Pool was out of order. Bedding smelled.

This hotel is very outdated and simply not very clean. The room I booked smelled like raw sewage upon arrival to the room. We arrived late at night after a very long drive and was exhausted. There was only one front desk clerk at the time and there was a very long check-in wait time. Also an unexpected deposit of $100 upon check-in for incidentals which I know isn't unusual but you also expect a certain standard when this is charged. They did not meet that standard. When we got to the room and we immediately noticed the smell, I was afraid to set on the furniture or take my shoes off. I called down the front desk to report the problem and she said she was completely book and didn't have another room to offer but that she would be up as soon as possible to investigate the smell. Once she arrived she could smell it as well but had no idea where the smell could be coming from and stated that she would put a work order in for maintenance to check it out the following day. Magically, she was able to find another room for us to stay in. The second room was cleaner and didn't have an odor thankfully. Our other family members that booked an additional room also had a very outdated, dirty feeling room. Will not book here ever again and definitely would not recommend.

The room itself was clean and nice. The staff we encountered were great. We just had some issues...This was the first night my wife and I were able to get away from home in almost a year. One of our top things we looked forward to at the hotel was to utilize the swimming pool. I even called the day before our stay to check on the pool hours. They failed to tell me that the pool was out of service. We arrived and we couldn't check in for about 45 minutes past the time because the rooms were not ready. We were going to swim while waiting and found out the pool was green. We left for the evening and upon returning back, the only ice machine in service we were told was on the 3rd floor and it was empty. We had to leave to buy ice and upon our return there was a bug in the ice bucket in the room. We ended up checking out at approximately 2:00 a.m. and returned home. I have disputed the charges for the night.