Is parking available at the property?

Yes, free self-parking is available on-site.

Is breakfast offered at the hotel?

Yes, a complimentary buffet breakfast is included.

Does the hotel allow pets?

Yes, pets are allowed in specific rooms with a fee of USD 25 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.

What is the hotel's location in relation to nearby attractions?

The hotel is located within a 5-minute drive of Washington County Fair Grounds and Froedtert West Bend Hospital. It is approximately 3.6 miles from Cabela's and 5.6 miles from Little Switzerland.

Does the hotel have a swimming pool?

Yes, there is an indoor pool available for guests to enjoy.

What are the policies for children staying at the hotel?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Comfort Inn & Suites Jackson - West Bend Hotel

Average nightly price at Comfort Inn & Suites Jackson - West Bend by month, last 12 months (USD)
Month	Average price
January	$85
February	$87
March	$88
April	$103
May	$115
June	$133
July	$138
August	$115
September	$122
October	$115
November	$99
December	$88

What guests think

At Comfort Inn & Suites Jackson - West Bend, guests frequently praise friendly staff and spacious, comfortable rooms, while noting dated decor, recurring pool and hot tub issues, and the lack of an elevator as key drawbacks.

Cleanliness is often solid with daily housekeeping, though some guests reported stained carpets or linens and occasional maintenance lapses. Breakfast ranges from good variety to basic or processed, with items like eggs sometimes unavailable. The location is convenient just off the freeway and generally quiet, but walking options are limited; expect a practical stop where core needs are met while amenities can be hit or miss.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub feedback is mixed: several guests found the pool area cold and the hot tub dirty or not working, while others enjoyed them. There is no elevator, which created difficulties for some.

Related guest reviews

8

Judy

Apr 30, 2024

·

Stayed 3 nights

Excellent breakfast, very friendly staff and beautiful indoor pool. Would definitely recommend staying there.

6

Jennifer

Sep 8, 2025

·

Stayed 1 night

Rooms were clean, pool was cold.

10

Kelly

Sep 3, 2025

·

Stayed 5 nights

I can't do stairs and didn't know you didn't have an elevator (something to think about), so we were given the only suite right off the pool. It was wonderful to be able to open our patio door to use the pool and hot tub. The room was cleaned everyday very nicely.

4

Lester

Sep 6, 2024

·

Stayed 1 night

Some guy sleeping on the lobby couch both days we were there. The woman at the front desk was complaining about another guest after talking to her on the phone. No elevator, was told they would help with our luggage upon arrival but they didn't. Pool was freezing. In room whirl pool had spiders coming out of the drain with a web up to the faucet so we avoided using it. Front desk guy was kind enough to refund $32 of our room cost, we still paid $114 for 1 night stay. Sad because the location and property itself were nice.

10

Steven

May 23, 2023

·

Stayed 3 nights

Nice hotel. Well staffed and comfortable. Would have enjoyed an elevator

8

Judy

Jan 6, 2023

·

Stayed 19,358 nights

Did not like no elevator.

8

KAREN

Nov 22, 2025

·

Stayed 1 night

Rooms were good. Beds and pillows were great! Only complaint was the pool and pool area was cold.

10

john

Feb 25, 2023

·

Stayed 2 nights

Friendly staff. Great pool and hot tub. Good breakfast. Clean and well-maintained room. Thank you!

2

Paul

Feb 19, 2025

·

Stayed 8 nights

I was not aware that the hotel charged 25.00 a night for my dog to stay with me.They charged my credit for my pet every other day, it was confusing that they would take out 75.00. I was there for 8 nights. I couldn’t cancel or change my reservation. I picked this hotel because they allowed pets. Because I prepaid I couldn’t get a refund. The hot tub did not work, the hotel is dated. I asked them to explain the random charges, there was no manager.

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Cleanliness

Many reviews report clean rooms and public areas with regular housekeeping, but several note issues like stained carpets or linens, dusty spots, and dirty or poorly maintained hot tub areas.

Related guest reviews

10

Tara

Oct 13, 2024

·

Stayed 1 night

Floor in the room was dirty!

4

Jennifer

Aug 30, 2025

·

Stayed 1 night

The hotel needs some serious cleaning and upgrades. When we checked in we were asked if we wanted to move hotels because they had overbooked. Stains all over the carpet of the room we stayed in.

10

CHRIS

Oct 27, 2025

·

Stayed 1 night

Clean room

10

Kelly

Jun 25, 2023

·

Stayed 4 nights

The room was big and very clean and housekeeping visited daily (other properties had signs that housekeeping would visit only on request). Staff were very friendly and there was a nice spread for breakfast.

10

Ksenia

Jan 1, 2026

·

Stayed 1 night

The room was very clean and spacious. It was also very quiet. My teenagers enjoyed the pool and hot tub. Culver’s is right next door. The staff was very friendly. We forgot our thermos in the room and came back for it 4 hours later. Yes, it was waiting for us.

10

Robert

Sep 16, 2025

·

Stayed 5 nights

This has been my third time staying here and I would definitely stay again. They staff is super friendly and the rooms are cleaned every day. Great prices and would recommend.

8

Sally Jane

Jul 27, 2025

·

Stayed 3 nights

Front desk staff was not friendly, the lobby was not clean.

4

Katarzyna

Jul 20, 2025

·

Stayed 1 night

Very dirty hotel

8

Kimberly

Feb 23, 2025

·

Stayed 1 night

There was coffee in the lobby in the afternoon. Lobby and pool area was clean. The rooms were spacious and clean, bed and pillow comfortable. The staff were friendly and professional. We forgot toothbrushes and they had them available. For the price, the service and our stay was quite nice.

2

Vanessa

Feb 7, 2024

·

Stayed 1 night

Very dirty linens had stains. Crumbs all over floor. I also accidentally left my Invisalign there, manager found them told me she would ship them. Never did. Ignored my calls. Very shady. Don’t ever go here!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds and some pleasant views, but decor and furnishings feel dated, with occasional noise near the pool and minor maintenance issues like loud HVAC or weak shower heat.

Related guest reviews

8

Kelsey

Jan 10, 2025

·

Stayed 1 night

The room was very quiet except for the air conditioner/heater was way too loud at first but then it got quieter throughout the night so it kept my mom and I awake at first.

6

Gerriann

Jun 18, 2023

·

Stayed 1 night

I enjoyed that it was in a safe area, near some quick dining options. The room was cleanly, as well as the rest of the facility. However, the room was way overpriced for being so small and outdated. Also, no elevator at all for the upper rooms, so you had to hike your bags up one accessable flight of stairs and to your room wherever on the second floor, making multiple trips to do so.

10

Karen

Jul 23, 2025

·

Stayed 1 night

Nice sized room. Bathroom was nice. My only suggestions would be to have a night light in the bathroom for midnight trips.

8

Lisa

Jul 1, 2024

·

Stayed 2 nights

We were surprised to learn this hotel has no elevator. They orignally put us on the 2nd floor, but there was no way we two 66 year olds could carry all our stuff up the stairs. Fortunately, the clerk was able to move us to a first floor room. The room was very clean, much larger than expected, and the beds were comfortable.

10

Ksenia

Jan 1, 2026

·

Stayed 1 night

The room was very clean and spacious. It was also very quiet. My teenagers enjoyed the pool and hot tub. Culver’s is right next door. The staff was very friendly. We forgot our thermos in the room and came back for it 4 hours later. Yes, it was waiting for us.

8

Bonnie

Oct 12, 2024

·

Stayed 1 night

Bed was comfortable and great water pressure in the shower.

6

Rhonda

Jun 6, 2025

·

Stayed 1 night

The rooms are old and outdated. Paint crunbling off the bathroom doorframe,dusty old furniture, couch springs squeek when sitting on it, small tv, wooden furniture was cracked and coming apart. The location is great but thats about the only good thing.

6

Tricia

Nov 26, 2023

·

Stayed 4 nights

The staff was very good and the hotel is in Jackson, where our family is. That is about the only real positives. The hotel is clean but very dated. The mattresses are old, the decor is as old as the mattresses, there is not an elevator if you’re on the second floor.

8

Karen

Oct 1, 2025

·

Stayed 1 night

We stayed one night and chose this place based on its location to the sights we were visiting. We spent a day and half at Holy Hill and ate dinner at Fox & Hounds. All very close by. View out of room window was a peaceful field which was a pleasant surprise given our proximity to the highways.

6

Chona

May 2, 2024

·

Stayed 1 night

Our room was next to the swimming pool- very noisy and the door going in and out from the pool was so loud.

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Service

Service is widely praised as friendly, helpful, and accommodating, though a few guests reported unfriendly interactions, long check-in, or problems resolving issues.

Related guest reviews

6

Jenafer

Sep 21, 2023

·

Stayed 1 night

There is no elevator at this property and my old mother can’t walk let alone do stairs. The staff is not friendly especially to a 4 year old that likes saying hi to everyone I don’t appreciate them giving him an attitude

10

Rick

Apr 26, 2025

·

Stayed 1 night

The front desk person was very helpful and accommodating. She was friendly and kind

10

Doug

Jun 28, 2024

·

Stayed 1 night

The thing was a little unexpected was that there were 3-4 dog waste that were not picked behind the property. It is unfortunate that not all dog owners can be responsible. On the flip side was the absolutely wonderful host, Jen , who checked me in. She was just a delight, and made the whole check in smooth and welcoming. She also had a suggestion for dinner , a local pizza place which turned out to be everything she said. If I am in the area again I would definitely stay there, assuming most of the rest of yeti staff are like Jen. Thanks rm 222

10

Brenda

Jan 12, 2024

·

Stayed 2 nights

Staff is super friendly. Pet friendly is a plus.

8

Sally Jane

Jul 27, 2025

·

Stayed 3 nights

Front desk staff was not friendly, the lobby was not clean.

8

Kimberly

Feb 23, 2025

·

Stayed 1 night

There was coffee in the lobby in the afternoon. Lobby and pool area was clean. The rooms were spacious and clean, bed and pillow comfortable. The staff were friendly and professional. We forgot toothbrushes and they had them available. For the price, the service and our stay was quite nice.

10

David

May 24, 2024

·

Stayed 1 night

The receptionist that checked me in was amazing. She was helpful and very sweet. Started the experience off right. I wish I had her name.

10

Bill

Apr 20, 2025

·

Stayed 1 night

Had some significant issue with checking into the hotel based on the reservation sent from Hotels.com to this hotel, but Richard at the front desk was great and helped my work through the frustrating issue. It got to the point that he just got me a room and dealt with Hotels.com with his manager behind the scenes. Shortly after getting settled into the room, he called to say that everything had been worked out and apologized for the inconvenience (which was not caused by him or the hotel). Thank you, Richard!

10

Michael

Jul 24, 2024

·

Stayed 1 night

The staff was outstanding.

2

Vanessa

Feb 7, 2024

·

Stayed 1 night

Very dirty linens had stains. Crumbs all over floor. I also accidentally left my Invisalign there, manager found them told me she would ship them. Never did. Ignored my calls. Very shady. Don’t ever go here!

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AI-generated summary based on recent guest reviews

Location

Conveniently off the freeway for West Bend and nearby sights like Holy Hill, and typically quiet; however, dining and shopping are limited within easy walking distance.

Related guest reviews

8

Sherry A

Sep 2, 2025

·

Stayed 2 nights

It was perfectly located for a family visit. The property was clean and comfortable, accessible and the staff was excellent and accessible.

10

Christine

Sep 4, 2023

·

Stayed 2 nights

It was quiet, and close enough to West Bend.

10

Terri

Sep 5, 2023

·

Stayed 4 nights

For a great price, this hotel is an easy choice. I had a great spacious room, with a comfortable bed. The breakfast had hot and cold choices. There is easy access to the freeway to go north to West Bend, or south to Germantown, Menominee Falls, or Milwaukee. I have stayed here before, and would stay again.

8

Kristina

Mar 27, 2025

·

Stayed 3 nights

Nice, safe, quiet area. Right off the freeway. Jackson and West Bend have some dining and shopping nearby, but not much in walking distance.

6

Kim

Jan 28, 2025

·

Stayed 2 nights

Convenient locatio

10

Valerie

Aug 6, 2025

·

Stayed 3 nights

Easy to get to everything. Quiet and

8

Karen

Oct 1, 2025

·

Stayed 1 night

We stayed one night and chose this place based on its location to the sights we were visiting. We spent a day and half at Holy Hill and ate dinner at Fox & Hounds. All very close by. View out of room window was a peaceful field which was a pleasant surprise given our proximity to the highways.

8

Dennis

Mar 25, 2023

·

Stayed 1 night

great location

10

Eric

Sep 17, 2023

·

Stayed 2 nights

This is a nice clean hotel and everything is in great shape. I couldn’t say a bad thing about it. The breakfast was great, with a big selection. The hotel location was perfect and easy to get to. Staff was wonderful

8

Martha

Dec 9, 2023

·

Stayed 1 night

The hotel is tucked away from busy roads making it quieter than most similar hotel. Our first floor unit over looked some trees and a small river. It is a basic Comfort Inn but I really a clean, well run hotel.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, ranging from good variety and hot options to basic or processed with items occasionally unavailable.

Related guest reviews

8

Tara

Feb 12, 2024

·

Stayed 1 night

Didn't have eggs the 3 times I checked for breakfast.

10

Abbey

Jul 19, 2024

·

Stayed 1 night

Really enjoyed this property! My housekeeper Jason kept my room fresh. Was relaxing to come back after a long day to my nice, refreshed room. Breakfast was as i expected, in a pinch it works.

8

Brian

Dec 11, 2025

·

Stayed 1 night

Mostly processed food. Not a lot of variety.

8

Jennica

Aug 2, 2025

·

Stayed 2 nights

the breakfast was decent, their ice machine is right by an exit door so when its warm out the ice machine tends to struggle.

10

April

Aug 10, 2025

·

Stayed 2 nights

Hotel staff was friendly, rooms were decent. Breakfast had a nice variety. Would stay here again!

8

Robert

May 26, 2025

·

Stayed 4 nights

The second time I’ve stayed here. The first time was better. The staff was friendly, the room was cheap, the bed was always made when I got back at the end of the day sometimes with the same sheets and I always had clean towels. My only complaints were the shower got warm not hot and the breakfast wasn’t good. But I would stay here again.

6

Amanda

Dec 26, 2025

·

Stayed 3 nights

The room was nice it was on the second floor and they didn’t have an elevator which was a challenge for the dog. The room wasn't stocked like a normal room would be with towels and extra toilet paper. Had to ask the front desk for everything. The picture on the website was different from what we actually got for a suite. The picture said we were getting a fireplace and it was more of studio style but no fireplace in the rooms and the rooms were separated. Breakfast was good overall experience was good other than that.

10

Victoria

Aug 7, 2025

·

Stayed 1 night

The room was very nice and clean. Convenient location and staff was very friendly. Great breakfast

10

Roberta

Jul 10, 2024

·

Stayed 1 night

Because of a change of plans, we added an extra night and they made the additional night easy and smooth to keep us in the same room. Breakfast was good with nice variety. Clean, quiet and a comfortable bed. Thanks!!

6

Lauren

Jul 16, 2025

·

Stayed 6 nights

The pool was indoors and was not crowded. Breakfast was simple and we skipped it most mornings. Staff was kind and welcoming. Check out and in were a breeze. I would not stay there again but i would recommend it. Nothing wrong with the place but there are better hotels at the same price point. (Newer construction, better amenities, location). BONUS: Culvers is accross from the hotel.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $95	5 $98	6 $106	7 $95	8 $151	9 $214	10 $213
11 $101	12 $98	13 $113	14 $113	15 $102	16 $174	17 $209
18 $86	19 $90	20 $90	21 $90	22 $90	23 $219	24 $210
25 $84	26 $90	27 $94	28 $94	29 $94	30 $129	31 $133

Su	Mo	Tu	We	Th	Fr	Sa
1 $90	2 $90	3 $90	4 $90	5 $90	6 $133	7 $151
8 $86	9 $90	10 $90	11 $90	12 $90	13 $129	14 $106
15 $82	16 $82	17 $82	18 $82	19 $106	20 $114	21 $117
22 $82	23 $82	24 $82	25 $82	26 $98	27 $138	28 $137
29 $82	30 $82

Comfort Inn & Suites Jackson - West Bend

Prices for Comfort Inn & Suites Jackson - West Bend

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed

Suite, 1 Queen Bed, Accessible

Room, 2 Queen Beds, Accessible

Suite, 1 Queen Bed with Sofa Bed, Accessible

Standard Room, 1 Queen Bed with Sofa Bed

Suite, 1 Queen Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Guest reviews of Comfort Inn & Suites Jackson - West Bend

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn & Suites Jackson - West Bend

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