Sunsera Boutique Suites, an Ascend Collection Hotel

Place needs renovating. Stale smell all around tv remotes felt dirty. Bed was ok no pool no fitness room no ice machines. If I had known that prior to booking I would have went elsewhere

Lets start with no ac walking through the building. The pool was a must for our stay due to it being my 11 yr old grandson's birthday, broken. Elevator broken had to walk up and down from the 4th floor. Room door wouldn't shut well had to use bolt lock to stay secured. Vending machine broken. The staff was really friendly even though the heat was unbearable for them. Multiple fans in the lobby to try and cool staff. Breakfast foods was amazing, heat was roughly 85 degrees. That facility needs to be closed until all repair are fixed. Would not recommend this property. 128.00 for a dump

The property was clean, extremely convenient to local and interstate access with a multitude of shopping, dining and excursion activities within minutes. However, the property is looking very old. There was an obvious oil stain at the front door walkway to the parking lot, in the center of the very washed out logo, that had been there for hours on Saturday on still there upon departure on Sunday. Ice machines inoperable making one go to the front desk each time ice was needed. No juices of any type offered at breakfast, although other options were plentiful. Clean lobby with live plants a major plus. And finally, the pool and the fitness center were inoperable.

We have always enjoyed staying here. However, the lobby air conditioner was not working making check in

AC not working. Elevator was getting stuck between floors.

Pool, jacuzzi, and gym where closed. The hallways and lobby were hot. The breakfast was horrible, and the staff even worst.

The property did NOT look anything like it was advertised on Expedia! Arriving at the parking lot we noticed there was mold all along outside of the hotel. The receptionist greeted us while eating fries, the desk chairs were all torn apart not to mention the rooms were dirty and the bathroom appliances were falling apart. If I could add pictures I would. The breakfast area was discussing and the food was cheap quality. The gym, pool and ice machine was out of order! We would never stay in this hotel again!

We feel like we were tricked. The workout facilities have been broken for a year. Broken pool, broken ice machines. The bed is horrible, it has a big hole in it. These are the reasons why we came to this hotel. I wish someone would have let us know that the hotel was run down, we would have stayed somewhere else. Very disappointed 😞. We feel like we should be compensated due to the current conditions.

Property is very old, rooms are old and not well kept. Pool and gym are closed.

I would not recommend staying here. The outside of the building is dirty . The building needs to be pressure washed. I had to switch to four different because the rooms were dirty . The fourth room I settled for still had a dirty shower and a running broken toilet that was still usable. The gym and pool was down. The staff was unprofessional. I would never stay here again .

Terrible! The two clerks were at the desk smoking a cigarette, we visited for a funeral with My 18 month old son and 5 year old daughter. We booked online and arrived approximately at 2am. With that being said I wanted to check out instantaneously but I waited until the morning time because it was hard to find a hotel willing to check us in at 2am. When we got in the elevator it smelled like sewage. When we entered our room we had to play around with the key cards to get them to work. When we finally entered our room it smelled horrible and was really dusty. The toilet had poop in it and when trying to flush it, it over flowed! The lady at the front desk said she was disappointed because a supervisor cleaned our room. They sent someone to clean the now poop off the floors with towels! It was so horrible at entry! Even worst! My son was sleepy we put him in bed, when we pulled the covers back it was dirty foot prints and hair on the covers! The pillow was flipped on the clean side but on the opposite side it had a huge brown fudge like stain that was really clumpy signifying that the pillow hasn’t even been washed!! The floors were wet! Air conditioner didn’t work! The television has a crack in it! It was all a nightmare! I called corporate office to complain and I’m looking forward to a return call! If I don’t hear from anyone I plan on calling the news channel and getting someone to investigate and make sure that code enforcement is checking into things like this!

Unfortunately, my stay at this hotel was very disappointing. From the moment we walked in, the lobby had a strong unpleasant odor and no air conditioning, which made it uncomfortable right away. Our room was dirty and felt very outdated, and we even spotted a couple of small roaches. The building’s exterior looked run-down, and the overall upkeep seemed poor. Their “marketplace” area was completely empty, breakfast was subpar, and our room was missing basic amenities like hangers. Even the room phone was broken—it didn’t even have a cord. On top of that, there were sketchy people hanging around outside the building, which made us feel uneasy throughout our stay. I wouldn’t recommend this location, and I hope management takes steps to make some serious improvements.

First off I want to say most of the people I met that worked here were absolutely wonderful and very nice. There was one gentlemen who worked the front desk, he seemed very unpleasant. I and my family members with me never saw him do anything, but sit behind the front desk with a fan with most unwelcoming look on his face. The biggest turn off to this hotel is it is absolutely disgusting. I have an 8 month old child and a 2.5 year old. My 8 month olds hands, knees and feet were brown from putting him on the floor in our room while trying to get his pack n play up for him to sleep in. My two year old had constantly black feet from walking on our floor. The bedding had brown stains on it like they hadn’t been stripped completely off in a while. I also went down stairs for breakfast one day and got a bowl of cereal and some milk dripped on the floor so I cleaned it up and the napkin was literally black where the milk was from dirt. I definitely will not be returning to this hotel, because of how unclean it is. If it was better kept I’d definitely go back just because of the people that worked there and how nice they were.

I checked in late and left very early in the morning my first night there. When I returned I noticed This hotel was filthy. There was a 1’ diameter hole worn in the carpet. The room had fresh towels but was not cleaned nor the coffee restocked. The lotion on the tray had been used prior to me, and returned to the tray. On my last day there were cockroaches on the wall in my room. The Staff at check in were very pleasant.

The hotel needs some updating which is not a huge deal. However, it is just crusty and needs a good cleaning. It just was not clean. Stuff on the bedside tables and headboards of bed. The mattresses were stained. Carpet was gross in the room. Felt like it had a film of greasiness on it or something.

Rooms are outdated. Old Blood stains on sheets plus a couple random hairs.

The rooms needed to cleaned more throughly the headboard in the rooms had residue and the bath tube had soap grim still in it from previous use

The hotel was in terrible condition. It had not been upkept at all. Everything from when you walked in the lobby to the hallways to the rooms were falling apart. The blankets and sheets were disgusting. There were stains in the toilet and shower. The pool was closed. Breakfast was old and sour. Would not recommend to anyone. The hallways smelled of marajuana the entire trip.

The bathroom was disgusting. Piles of dirt in every corner. The wall was coming apart from the wood. The list goes on and on. I have pictures.

This hotel is disgusting. The floor in the room was sticky. The desk and bedside tables were covered in a film of sticky dust. The microwave and refrigerator were dirty inside. Breakfast was nonexistent and the coffee was very weak. The grass outside wasn’t cut, a window in front was broken, and the awning/entrance canopy is missing. We didn’t have bedding for the sofa bed and when we asked, we were told they didn’t have any pillowcases available. The checkin was abrupt and rude. Furniture is all well worn. We would have walked away but there wasn’t availability elsewhere.

Staff was friendly, breakfast was great but bed was worn out and building was run down.

Hotel is very tired and and despite 'cleaning' the bathrooms fixtures were old, wobbly, and in terrible condition. The beds were lumpy, clean, but felt like 1000+ people had slept in it.

The people were very friendly and helpful, the room was clean and cool love it and stay, the bed not so much, the mattress seemed to have saw its better days, other than the bed, everything else was top notch

Everything was fine except for the condition of the bathroom. The plaster next to the tub was deteriorated and some of the fixtures were corroded.

Front desk was kind and professional. Rooms were clean. This is our second time staying here. The first stay the ac made this LOUD noise whenever it was on. But we dealt with it. The second stay a much quieter ac but the tv only showed in blue. Every channel. Other than that pretty decent hotel.

Property was lacking in the kept up aspect.. and terrible water pressure and ac half broken!

The hotel needs a good upgrade everything is clean but doesn’t look clean because there are to old.

The bed mattress had a broken spring which, instead of replacing the mattress, was simply "covered" with a thin pad under the sheet providing minimal comfort at best. The bathroom faucets were corroded and in need of replacing. The window curtains did not close which led to light streaming in all night long from the parking lot. Finally, the smkoe detector battery needed replacing and it beeped every 45 seconds all night beginning at 2 am. While this is not necessarily something that can be anticipated prior to happening, it is something that can be prevented by replacing the batteries in all smoke detectors on a regular basis before they need it.

The room was much nicer than expected, especially for the price. Staff was friendly enough. Provided breakfast was certainly adequate. Had expected there to be dining options next door but the restaurant was closed so we had to take a 5 minute drive for a sit down dinner. Bathroom needs some maintenance (rocking toilet), but otherwise clean and more than adequate. I would definitely stay here again.

The property is getting tired. Needs some touch ups.

Staff very friendly, overall not a bad stay.

Terrible! The two clerks were at the desk smoking a cigarette, we visited for a funeral with My 18 month old son and 5 year old daughter. We booked online and arrived approximately at 2am. With that being said I wanted to check out instantaneously but I waited until the morning time because it was hard to find a hotel willing to check us in at 2am. When we got in the elevator it smelled like sewage. When we entered our room we had to play around with the key cards to get them to work. When we finally entered our room it smelled horrible and was really dusty. The toilet had poop in it and when trying to flush it, it over flowed! The lady at the front desk said she was disappointed because a supervisor cleaned our room. They sent someone to clean the now poop off the floors with towels! It was so horrible at entry! Even worst! My son was sleepy we put him in bed, when we pulled the covers back it was dirty foot prints and hair on the covers! The pillow was flipped on the clean side but on the opposite side it had a huge brown fudge like stain that was really clumpy signifying that the pillow hasn’t even been washed!! The floors were wet! Air conditioner didn’t work! The television has a crack in it! It was all a nightmare! I called corporate office to complain and I’m looking forward to a return call! If I don’t hear from anyone I plan on calling the news channel and getting someone to investigate and make sure that code enforcement is checking into things like this!

Hotel lobby is extremely hot. Very uncomfortable to even sit and have breakfast. Staff isn’t very friendly. My son went to get a new key (no keys ever worked) and staff got irritated and THREW the key at him. The rooms are very outdated, and not very clean - so much bleach and cleaning residue left on bathroom furnishings. Lots of trash & debris on floors and under furnishings. Weird smell & odor. I sent my daughter down to get new towels (which was another ordeal and experience with rude staffing) and she ran back frantic bc another guest was staring at her and making her feel uncomfortable, even got up to follow her to elevator but she luckily was able to shut door.

The lady at the front desk when we checked in around 6pm was so sweet and helpful. Would definitely stay here again.

The front desk man, Ivy, was so helpful! He even printed out a Tampa Bay Downs racing form for me!

Lazy staff. They put all of their 5 customers on top of each other. They only needed 5 rooms and still room wasnt ready until 3pm. I asked not to be near elevator and on a high floor. Got 2nd floor around the corner from elevator. The check in guy just went with what was already assigned. I would have complained but i could tell it was like arguing with an *ss. The floor betweeh bed and wall was soaked. Hot water ran out in a minute. Noise from ceiling creaking from people walking above. Dirty linen. Gaps in doors. Etc. Front of hotel looks like it was sprayed with dirt. No way this place is an 8.

For the price the room was acceptable. Certain members of the front staff have no business being in the hotel business. While sitting in lobby one afternoon I did happen to see the general manager of the property in action and that encounter made it clear why the staff might not be so cheerful.

Front desk was kind and professional. Rooms were clean. This is our second time staying here. The first stay the ac made this LOUD noise whenever it was on. But we dealt with it. The second stay a much quieter ac but the tv only showed in blue. Every channel. Other than that pretty decent hotel.

This hotel is disgusting. The floor in the room was sticky. The desk and bedside tables were covered in a film of sticky dust. The microwave and refrigerator were dirty inside. Breakfast was nonexistent and the coffee was very weak. The grass outside wasn’t cut, a window in front was broken, and the awning/entrance canopy is missing. We didn’t have bedding for the sofa bed and when we asked, we were told they didn’t have any pillowcases available. The checkin was abrupt and rude. Furniture is all well worn. We would have walked away but there wasn’t availability elsewhere.

Great Staff and really clean building.

The staff couldn’t be nicer, the hotel definitely needs some repairs, out tub faucet was about to fall off, probably from people hitting it with their foot to shut the shower off, Just in need of some updates. Location is great,

This is a very run down Comfort Inn. Place is in need of major repairs. Sheets were stained. Rooms have moldy smell. Check the area before booking here. Lots of other choices for a place to stay. Would never stay here again .

The property was clean, extremely convenient to local and interstate access with a multitude of shopping, dining and excursion activities within minutes. However, the property is looking very old. There was an obvious oil stain at the front door walkway to the parking lot, in the center of the very washed out logo, that had been there for hours on Saturday on still there upon departure on Sunday. Ice machines inoperable making one go to the front desk each time ice was needed. No juices of any type offered at breakfast, although other options were plentiful. Clean lobby with live plants a major plus. And finally, the pool and the fitness center were inoperable.

Very close to the restaurants. Walking distance

This motel desperately needs renovation. Everything is tired and worn. The gentleman who was on the desk was very polite and helpful and the breakfast was good. It also was very close to I-95

Walkable.... but the yard needs some attention grass needs to be cut and parking lot needs to be free of debris and paper

It was clean, inexpensive, safe and comfortable. No frills. Did have a breakfast. The staff was so nice, from the front desk clerks to the cleaning staff. Very nice and friendly. The food service staff was very helpful.

Quiet

Easy peasy check-in. Got a “Special” so didn’t mind no pool/Fitness facility. Very clean and comfortable but starting to need some freshingness. Very safe neighborhood walkable to restaurants and shopping center. But overnite stay was great.

The room was much nicer than expected, especially for the price. Staff was friendly enough. Provided breakfast was certainly adequate. Had expected there to be dining options next door but the restaurant was closed so we had to take a 5 minute drive for a sit down dinner. Bathroom needs some maintenance (rocking toilet), but otherwise clean and more than adequate. I would definitely stay here again.

Property was nice and clean, great breakfast, and I hope for the next time the pool is ready because is inside the hotel

Lets start with no ac walking through the building. The pool was a must for our stay due to it being my 11 yr old grandson's birthday, broken. Elevator broken had to walk up and down from the 4th floor. Room door wouldn't shut well had to use bolt lock to stay secured. Vending machine broken. The staff was really friendly even though the heat was unbearable for them. Multiple fans in the lobby to try and cool staff. Breakfast foods was amazing, heat was roughly 85 degrees. That facility needs to be closed until all repair are fixed. Would not recommend this property. 128.00 for a dump

Hotel lobby is extremely hot. Very uncomfortable to even sit and have breakfast. Staff isn’t very friendly. My son went to get a new key (no keys ever worked) and staff got irritated and THREW the key at him. The rooms are very outdated, and not very clean - so much bleach and cleaning residue left on bathroom furnishings. Lots of trash & debris on floors and under furnishings. Weird smell & odor. I sent my daughter down to get new towels (which was another ordeal and experience with rude staffing) and she ran back frantic bc another guest was staring at her and making her feel uncomfortable, even got up to follow her to elevator but she luckily was able to shut door.

The property was clean, extremely convenient to local and interstate access with a multitude of shopping, dining and excursion activities within minutes. However, the property is looking very old. There was an obvious oil stain at the front door walkway to the parking lot, in the center of the very washed out logo, that had been there for hours on Saturday on still there upon departure on Sunday. Ice machines inoperable making one go to the front desk each time ice was needed. No juices of any type offered at breakfast, although other options were plentiful. Clean lobby with live plants a major plus. And finally, the pool and the fitness center were inoperable.

Everything inside and outside needs to be renovated and remodeled. Old and Not clean and smell bad. Only thing beyond my expecration is breakfast..Food is very good and quality seems excellent!

Room was larger than usual, clean and acceptably quiet. Breakfast was marginal.

It was clean, inexpensive, safe and comfortable. No frills. Did have a breakfast. The staff was so nice, from the front desk clerks to the cleaning staff. Very nice and friendly. The food service staff was very helpful.

The hotel was in terrible condition. It had not been upkept at all. Everything from when you walked in the lobby to the hallways to the rooms were falling apart. The blankets and sheets were disgusting. There were stains in the toilet and shower. The pool was closed. Breakfast was old and sour. Would not recommend to anyone. The hallways smelled of marajuana the entire trip.

The property did NOT look anything like it was advertised on Expedia! Arriving at the parking lot we noticed there was mold all along outside of the hotel. The receptionist greeted us while eating fries, the desk chairs were all torn apart not to mention the rooms were dirty and the bathroom appliances were falling apart. If I could add pictures I would. The breakfast area was discussing and the food was cheap quality. The gym, pool and ice machine was out of order! We would never stay in this hotel again!

property was dirty and unkept but the breakfast was good.