Is parking available at the property?

Yes, free self-parking is available on-site, including parking for RVs, buses, and trucks.

What type of breakfast is offered?

A complimentary continental breakfast is served daily.

What are the standard check-in and check-out times?

Check-in is at 14:00 and check-out is at 11:00. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers a stair-free path to the entrance, wheelchair-accessible registration desk, public washrooms, and pool. There are also handrails in stairways and visual alarms in hallways.

Where is the property located in relation to key landmarks?

The hotel is located in Alexandria, just a 4-minute drive from OakWing Golf Club and 6 minutes from Southern Forest Heritage Museum & Research Center. It is approximately 4.1 miles from Johnny Downs Sports Complex and 5.5 miles from Rapides Women's and Children's Hospital.

Does the property have a swimming pool?

Yes, there is an outdoor pool available for guests, with access from 7:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

SureStay Hotel by Best Western Alexandria

Average nightly price at SureStay Hotel by Best Western Alexandria by month, last 12 months (USD)
Month	Average price
January	$61
February	$60
March	$61
April	$60
May	$63
June	$61
July	$60
August	$61
September	$65
October	$60
November	$62
December	$59

What guests think

At SureStay Hotel by Best Western Alexandria, guests frequently praise the friendly front desk and convenient interstate location, while feedback on cleanliness is mixed, rooms range from comfortable to worn with maintenance quirks, and breakfast quality varies widely.

Amenities are basic with a small pool and no elevator, and some guests noted key card hassles and occasional noise from nearby trains or other guests. A few guests felt unsafe in the area, while others highlighted good value for a simple stopover. Overall, expect a budget stopover with basic amenities and uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: on-site pool and guest laundry, but no elevator. Some mention the pool is small or crowded and note lapses like unsecured pool access, tight trailer parking, or broken vending machines.

Related guest reviews

4

carmon

Jun 19, 2023

·

Stayed 2 nights

I WOULD NOT HAVE BOOKED THIS HOTEL IF I HAD KNOWN THERE WAS NO ELEVATOR.

2

Shelby

May 15, 2025

·

Stayed 1 night

They have bed bugs! I got bit staying there at least 30 bites on my back side and took off the sheets and the mattress cover was disgusting!! We took pictures of all of it. Staff didn't care. The whole hotel smelled like marijuana day in and out. Vending machines broken. Burn holes in the rooms on the covers and floors. Do not stay here they will not do anything for you. Breakfast was a joke. Sausage biscuits were not just cold but still frozen. Juice was empty majority of the time. If you don't want anything going missing from your room or people listening at your door or peeking through your peep hole don't stay here!! We had to borrow the vacuum because the floors were disgusting and didn't trust the staff to be in there so we had to do it ourselves. Mold in the coffee pot in the room. Just the most horrible experience. My husband got an infection on his leg after getting in the pool also and had to go to doctor to get antibiotics. If you're looking for a safe decent place to stay it's not this hotel.

10

Chad

Mar 10, 2025

·

Stayed 1 night

Very clean and staff is very friendly and helpful and the guest laundry facility is a plus

8

jessica

Sep 21, 2025

·

Stayed 1 night

A carload of young adult arrived on property and when directly to the pool and went swimming. There was easy access not code or key card needed

10

Marie

Jun 21, 2025

·

Stayed 1 night

We got to check in early. The kids were a little disappointed about the size of the pool. It looked alot bigger in the pictures. Too many ppl in there all day .

10

Travis

Apr 29, 2024

·

Stayed 2 nights

Very clean and quiet a lil tight parking a trailer

10

Addison

Jun 1, 2025

·

Stayed 2 nights

I love the pool!!!

4

Sherry

Mar 11, 2023

·

Stayed 1 night

No elevator; hair and some kind of debris in bathtub

8

logan

Dec 10, 2024

·

Stayed 2 nights

Can’t complain other than not have an elevator. And only the shower worked in my room. And my kids are scared of them.

6

Denise

Mar 8, 2025

·

Stayed 1 night

No elevator

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: several guests found rooms spotless or very clean, while others reported dirty bathrooms or linens, lingering odors, damp carpets, and occasional pests.

Related guest reviews

6

Michelle

Aug 2, 2025

·

Stayed 1 night

First the pillow was dirty and stained then I went to get in the bed and found a bug in the bed not sure what kind . If it wasn’t so late, we would leave and drive home or find another hotel but it is late personally I would not recommend this hotel. Very outdated and it doesn’t feel clean in the rooms. I am very disappointed, but it is very convenient right off the interstate. Michelle

10

Diamond

Sep 4, 2025

·

Stayed 1 night

The staff is amazing! Rooms are always clean and it’s very quiet and comfortable

10

Marleen

Dec 9, 2025

·

Stayed 1 night

The room was spotless and the staff was very courteous and the breakfast was good. It was a nice guy place to be.

8

Mary

Sep 14, 2025

·

Stayed 1 night

Pleasantly surprised at how nice and clean our room was upon arrival. The carpet in front the doors leading outside were a bit dirty but that’s to be expected at times

2

Tabitha

Jul 19, 2025

·

Stayed 1 night

Room was dirty, toilet was dirty with hair on the seat. Black stuff and hair in sink, carpet wet, room samples terrible

2

Shelby

May 15, 2025

·

Stayed 1 night

They have bed bugs! I got bit staying there at least 30 bites on my back side and took off the sheets and the mattress cover was disgusting!! We took pictures of all of it. Staff didn't care. The whole hotel smelled like marijuana day in and out. Vending machines broken. Burn holes in the rooms on the covers and floors. Do not stay here they will not do anything for you. Breakfast was a joke. Sausage biscuits were not just cold but still frozen. Juice was empty majority of the time. If you don't want anything going missing from your room or people listening at your door or peeking through your peep hole don't stay here!! We had to borrow the vacuum because the floors were disgusting and didn't trust the staff to be in there so we had to do it ourselves. Mold in the coffee pot in the room. Just the most horrible experience. My husband got an infection on his leg after getting in the pool also and had to go to doctor to get antibiotics. If you're looking for a safe decent place to stay it's not this hotel.

2

Yogitha

Jun 22, 2025

·

Stayed 1 night

Smoke free room is full of smoke smell Bathroom was worst and bedding and towels are not clean

2

Barry

May 15, 2023

·

Stayed 2 nights

The bath tub and sink were extremely nasty. Had to go out and buy cleaning supplies to clean before showering

8

Shawn

Jul 18, 2025

·

Stayed 1 night

Needed a placed to crash for one night while passing through. The hotel is trying to be better, but it is what you pay for. The room was clean and staff was nice. New comforters and sheets are needed. I needed a cheap comfortable, safe spot to sleep for one night, and that is exactly what I got! I would do it again if need to.

2

Lakisha

Jun 23, 2025

·

Stayed 2 nights

There was a bag over the smoke detector. I pulled the curtains back and the window was full of cobwebs, dust, and dirt. The fitted sheet was flipped inside out on the bed, more than likely because it was dirty and unchanged. The table and tv stand were dirty as well. I asked the front desk for bleach so I could clean myself, given I had driven 7 hours and everything else in town was booked. The best thing about the property was the desk staff with blue hair who was nice enough to cancel my reservation and greet me with kindness and a smile. She also apologized for the condition of the room. The night before there was a couple complaining of gnats in their room.

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AI-generated summary based on recent guest reviews

Rooms

Rooms often have comfortable beds and some are spacious, but many show wear with maintenance issues such as broken fixtures, noisy or small beds, poor soundproofing, and AC or TV problems.

Related guest reviews

6

Laura Jane

Jun 25, 2023

·

Stayed 1 night

We felt safe on the property; however, our neighbors were so loud and inconsiderate and it was after 1:00 am. I expected management to better control their guests. The room spelled musty and the shower head was broken and the shower curtain was nasty on the bottom.

2

donald

Apr 27, 2025

·

Stayed 1 night

Air conditioning leaked everywhere, toilet ran constantly, beds uncomfortably small and definitely not a queen size. No elevator, wife had a broken ankle and going up and down stairs was a nightmare. Halls smell of weed.

8

Patricia

Apr 18, 2025

·

Stayed 1 night

Easy on and off the interstate. Quiet night. No problem with room for our trailer.

4

Tony

Oct 2, 2025

·

Stayed 1 night

For some reason the beds are on a sheet metal pan that flexes and rumbles every time you move.

10

Jean

Oct 2, 2025

·

Stayed 1 night

The room was spacious and the bed was very comfortable. The mini fridge kept things nice and cold. There were plenty of towels and I felt the room was safe and secure. There were many convenient gas stations and fast food options within walking distance.

6

Kimberly

Sep 22, 2024

·

Stayed 2 nights

Front desk is amazing. The ac not being on upon arrival is seriously not a great idea took u til 2am to finally cool off. I’m pregnant and seriously did not fair well. I have never experienced this in Louisiana.

2

Wendy

Jun 26, 2023

·

Stayed 1 night

We paid almost $200 for one night in this horrid hotel. The handheld shower head was broken. The doors were broken and difficult to open and close, we had to slam them to get them to close. The continental breakfast was gross except for the waffles, they were good. When we were leaving the cleaning lady was walking down the hall yelling and complaining about something. The walls are super thin and the boys next to us kept us awake all night by yelling and running around. The beds were hard as rocks. Needless to say it was definitely not worth what we paid and this place should be condemned.

8

Cheryle

Aug 6, 2025

·

Stayed 1 night

The beds were very comfortable. The drapes needed some repair to the rods.

6

Shanda

Feb 21, 2024

·

Stayed 1 night

Honestly, I decided on this hotel based off good reviews and I was quite disappointed. I’ll say first off the positive, which was, the front desk receptionist was very nice, bed was very comfortable, and I slept pretty well! However, they told me I paid way more than their usual rate, Building was in much need of updates and repairs and I was able to hear outside noises pretty bad. What really makes me give the poor reviews is much of the place smelled like weed as we walked through the halls and had to carry 2 good sized suit cases up stairs because they have no elevator. Also, the coffee maker which looks nice and new didn’t work. So I rarely give poor reviews but considering the reviews it has that makes this place seem great, it’s definitely one of the worst I’ve stayed at in a long time.

6

Bobby

Apr 13, 2025

·

Stayed 2 nights

Nice place, room needed some work plug ins that didn’t work, blown light bulbs, handicap shower flooded the whole bathroom

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Service

Service is frequently praised as friendly and helpful at the front desk, with some staff going out of their way to assist. However, guests also reported issues such as room assignment errors, housekeeping lapses, and recurring key card problems.

Related guest reviews

4

Paul

Oct 27, 2024

·

Stayed 2 nights

Breakfast wasn't worth it. Syrup was Bad made my Saturday uncomfortable. Room Keys Failed everytime - had to have maintenance come and key from my door.Hotel to far away from anything & near Train Tracks. Only thing positive was Price.

8

Sandra

Jul 3, 2025

·

Stayed 1 night

Very nice front desk clerk

2

Ashley

Mar 9, 2024

·

Stayed 1 night

They messed up the rooms, gave me keys to someone else’s room, then took 40 minutes to fix the mistake waiting for someone to exit the bathroom, since the lady who just came on shift didn’t want to fix anything since they were over booked, couldn’t eat breakfast it was taken over by foreign soldiers who were not so friendly, Beds were awful, one had a spring that poked you all night and if you turned over made the loudest noises

8

Candice

Sep 15, 2025

·

Stayed 2 nights

The hotel room was clean but average but the staff made it feel like home! Very nice and friendly staff. Would come back just for the excellent customer service!!

10

Londa

Jun 21, 2025

·

Stayed 1 night

Very helpful at check in and any questions we had were answered

10

Sarah

Jul 15, 2025

·

Stayed 1 night

Jerry the afternoon desk staff was amazing. He jumped right up to help me when I was struggling with my luggage. He was so nice!

6

Stacie

Sep 15, 2024

·

Stayed 2 nights

The hotel was okay. When coming in to the hotel, the front desk staff may be outside to greet you while they’re taking a smoke break or riding scooters upon your arrival. **One thing to note when staying there…THERE IS NO ELEVATOR. I had extra luggage, so the man that worked at the front desk was nice enough to assist me getting my luggage to the second floor. Also, when staying a second night your key to your room may not work. So, if you’re one of the lucky ones on the second floor with a couple of groceries and you decide not to leave them at room door, then take them with you back downstairs to the front desk so your room keys can be reactivated. When standing in line, this apparently happened to another person ahead of us.

6

Cynthia

Jun 27, 2025

·

Stayed 2 nights

Booked room for 2 days, Room had a musk odor, and the comforter had stains. The chair in room was dusty & stained. Housekeeping did not refresh the room the next day, I had to ask for clean towels.

10

Jaime

Jun 24, 2025

·

Stayed 2 nights

The staff is friendly and helpful.

10

Timothy

Jul 12, 2025

·

Stayed 1 night

I enjoyed my stay here as always. Staff was great and professional as always.

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Location

Convenient location just off I 49 with gas stations and fast food within walking distance. A nearby rail line can cause noise for some, and a few guests felt the area was unsafe.

Related guest reviews

10

stella

Mar 22, 2025

·

Stayed 1 night

Easy highway access; clean comfortable room

10

Lori

Dec 17, 2024

·

Easy to get to things in town. Friendly staff.

8

Patricia

Apr 18, 2025

·

Stayed 1 night

Easy on and off the interstate. Quiet night. No problem with room for our trailer.

10

Jean

Oct 2, 2025

·

Stayed 1 night

The room was spacious and the bed was very comfortable. The mini fridge kept things nice and cold. There were plenty of towels and I felt the room was safe and secure. There were many convenient gas stations and fast food options within walking distance.

6

Matthew

Jul 16, 2025

·

Stayed 1 night

Decent spot to stop, it’s right off the high north of downtown. Staff was great and friendly. Overall property health, a C .

4

Paul

Oct 27, 2024

·

Stayed 2 nights

Breakfast wasn't worth it. Syrup was Bad made my Saturday uncomfortable. Room Keys Failed everytime - had to have maintenance come and key from my door.Hotel to far away from anything & near Train Tracks. Only thing positive was Price.

10

Lawrence

Apr 29, 2024

·

Stayed 1 night

Check in was quick and simple. Will stay again. Restaurants close by . Two within walking, mcdonalds and burger king.

4

Benjamin

Mar 9, 2025

·

Stayed 2 nights

I wish I could submit pictures so you would see. First the room was filthy I found used eyelashes on the bedside table. Condom wrappers in the bathroom. And when I reported it to the front desk they said they would get housekeeping and housekeeping never came. I was there for two nights never had my room cleaned or towels changed. There is a railroad track that runs on long to side of this hotel with trains blowing their horn all day and all night. Will never stay there again.

8

james

Dec 31, 2022

·

Stayed 1 night

Good short quick and easy for travel off I-49

10

Cher

Mar 9, 2024

·

Stayed 1 night

Great place! Great price! Right next to I 49.

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Dining

Breakfast feedback is inconsistent: some appreciated the basic continental options with waffles, while others found it poor or poorly stocked, with items cold or unavailable.

Related guest reviews

4

Kristy

Jun 10, 2025

·

Stayed 1 night

The stay was okay, the breakfast was horrible.

10

shandon

May 24, 2025

·

Stayed 1 night

It was a nice, inexpensive stop halfway to our destination. Was a clean room, friendly staff. Had a nice little cold breakfast area, cereal, yogurt, muffins, sausage biscuits, also a waffle iron to make your own waffle. I was sad that the juice machine was not working but there was coffee and milk.

10

Matthew

Nov 25, 2024

·

Stayed 2 nights

Continental breakfast

8

Jonathan

Jan 14, 2024

·

Stayed 1 night

wasn't great, wasn't bad at all, decent little spot. price was great. breakfast was good, better than just wrapped muffins but not a full banquet or anything (didn't expect one) For a 3 star average, it's a good place.

2

Wendy

Jun 26, 2023

·

Stayed 1 night

We paid almost $200 for one night in this horrid hotel. The handheld shower head was broken. The doors were broken and difficult to open and close, we had to slam them to get them to close. The continental breakfast was gross except for the waffles, they were good. When we were leaving the cleaning lady was walking down the hall yelling and complaining about something. The walls are super thin and the boys next to us kept us awake all night by yelling and running around. The beds were hard as rocks. Needless to say it was definitely not worth what we paid and this place should be condemned.

4

Paul

Oct 27, 2024

·

Stayed 2 nights

Breakfast wasn't worth it. Syrup was Bad made my Saturday uncomfortable. Room Keys Failed everytime - had to have maintenance come and key from my door.Hotel to far away from anything & near Train Tracks. Only thing positive was Price.

2

Ashley

Mar 9, 2024

·

Stayed 1 night

They messed up the rooms, gave me keys to someone else’s room, then took 40 minutes to fix the mistake waiting for someone to exit the bathroom, since the lady who just came on shift didn’t want to fix anything since they were over booked, couldn’t eat breakfast it was taken over by foreign soldiers who were not so friendly, Beds were awful, one had a spring that poked you all night and if you turned over made the loudest noises

2

Shelby

May 15, 2025

·

Stayed 1 night

They have bed bugs! I got bit staying there at least 30 bites on my back side and took off the sheets and the mattress cover was disgusting!! We took pictures of all of it. Staff didn't care. The whole hotel smelled like marijuana day in and out. Vending machines broken. Burn holes in the rooms on the covers and floors. Do not stay here they will not do anything for you. Breakfast was a joke. Sausage biscuits were not just cold but still frozen. Juice was empty majority of the time. If you don't want anything going missing from your room or people listening at your door or peeking through your peep hole don't stay here!! We had to borrow the vacuum because the floors were disgusting and didn't trust the staff to be in there so we had to do it ourselves. Mold in the coffee pot in the room. Just the most horrible experience. My husband got an infection on his leg after getting in the pool also and had to go to doctor to get antibiotics. If you're looking for a safe decent place to stay it's not this hotel.

10

Johnny

Mar 11, 2025

·

Stayed 3 nights

Breasfest was not what i thought it would have been

6

Min.Evelyn

Apr 30, 2023

·

Stayed 2 nights

The top lock was broken off of door, there was no do not disturb sign in room, no clock / alarm in room, the channels on room guide there no where near the real channels on tv, the toilet was burn inside and i had to go get plunger 3 times to unstop it each day, when i told front desk they handed me a plunger, the breakfast was only cereal, a apple, toast, oatmeal package, cold mini cinnamon roll and cold very mini tiny bagel with a cold tiny sausage inside, no eggs, no biscuits, no gravy, no waffles or pancakes, no bacon, no oranges like other hotels, good thing it was next to Cracker Barrel. Very thin walls i heard the neighbors entire conversation every night. The worse thing about it, there was no elevator, had to walk up and down the stairs with my rheumatoid arthritis because i booked 2nd floor online and had no idea there was no elevator, the stairs was very stained, my daughters comforter had big spot on top of it, microwave was not clean.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $84
11 $75	12 $75	13 $77	14 $78	15 $75	16 $78	17 $75
18 $79	19 $79	20 $78	21 $78	22 $79	23 $78	24 $78
25 $77	26 $77	27 $77	28 $77	29 $77	30 $77	31 $77

Su	Mo	Tu	We	Th	Fr	Sa
1 $68	2 $68	3 $68	4 $68	5 $68	6 $68	7 $68
8 $68	9 $68	10 $68	11 $68	12 $68	13 $68	14 $68
15 $68	16 $68	17 $68	18 $68	19 $68	20 $68	21 $68
22 $89	23 $89	24 $68	25 $68	26 $68	27 $68	28 $68
29 $68	30 $68

SureStay Hotel by Best Western Alexandria

Prices for SureStay Hotel by Best Western Alexandria

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Refrigerator & Microwave (2Nd Floor)

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Refrigerator & Microwave (1St Floor)

Standard Room, 1 King Bed, Refrigerator & Microwave (2Nd Floor;With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (1St Floor;With Sofabed)

Guest reviews of SureStay Hotel by Best Western Alexandria

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Alexandria

Considering this hotel for your Alexandria trip?

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