Fairfield by Marriott Middletown Monroe

Extremely Disappointing Experience – Not Worth the Price or the Marriott Name I was extremely disappointed with my stay at this hotel. Considering the price I paid and the fact that this property carries the Marriott name, I expected a much higher standard of cleanliness, comfort, and service. First, the curtains in my room were damaged, with several hooks or attachments broken. As a result, the curtains could not close completely, leaving the inside of the room visible from outside. This was a serious privacy concern. Second, the room was not properly cleaned. It was noticeably dusty and simply did not feel well-maintained. On top of that, several electrical outlets were not working, which was incredibly inconvenient. Even the basic bathroom amenities were disappointing. The shampoo and other toiletries were excessively watery and seemed extremely poor in quality. The coffee was another frustrating experience. I tried getting coffee both in the morning and in the evening, and on both occasions, it was cold and tasted stale. It seemed as though the coffee had been sitting there for five or six hours without being replaced. Fresh, hot coffee should be one of the simplest things a hotel can provide. What makes this experience even more frustrating is the price. I paid Marriott-level prices but received an experience that felt more like a poorly maintained budget motel. Frankly, even a Motel 6 would have been a more reasonable expectation for this level of quality.

Lawn looks like it hasn't been mowed all season, and the landscaping is rough. It doesn't make a good impression upon arrival. It says they're going through a renovation, but there seems to be a clear lack of attention to details. The bed was not comfortable. Thick layer of dust behind the microwave--only wiped down the front of the cabinet surfaces. Every light switch was sticky with something. Shampoo bottles were in the floor of the shower. It was OK, and the price was reasonable, but the details usually attended to by a Marriott property was missing. The staff were very kind and helpful--a definite positive for the hotel.

The hotel was under renovation, this was not disclosed prior to booking the room. Our room had a hole in the floor next to the bathroom, TV and AC didn’t work properly, among many other issues. We left before our stay was to end.

The hotel was under construction without my knowledge. The pool and fitness area were under construction and blocked off. The hotel lobby, hallways, rooms, and parking lot were in various stages of construction. Our first room had ac that was not working and an overhead lamp that was not working. We asked to move to a room with working ac and we were accommodated. The new room had working ac, but had no bathroom overhead lighting. Instead, a lamp was plugged into the bathroom as a source of light.

They dont tell you the place is under construction. Pulled into the parking lot to find 2 huge contractor storage containers. Keep those in mind, they'll be back later in the story. The lower moldings were removed from the walls in the hallways. There was some kind of plastic strip laid down the middle of the hallway for you to walk on. THERE IS NO POOL. Lady behind the counter says Marriot has refused to remove the pool photos from the website for over a year. My shower had no shelves. The provided shampoo/conditioner/body wash were in squirt bottles on the floor of the shower. No thank you The room itself appeared clean, but when they misled you from the beginning, can you really trust the cleanliness? Remember those storage containers? Well one of them caught fire. Fire dept came and basically tossed the entire contents of the container onto the parking lot. What a mess. Contractor cleaned it up by putting up a couple of cones and driving away STAY AWAY