American Inn Ozark

I didn't like any thing about my stay i needed a handicap room and because I reserved it on line thy clerk was extremely rude and cust at me and put me on the second floor I had to pay in cash to get my discount and did not want to give me my change back at the end of my stay and cust me out will not use Expedia again that was the worst experience I have never had in a hotel the bed spead was dirty

The desk clerk had not received notification of our booking. He was hard to hear, due to the Covid-era glass between us, his gravelly voice, and the fact that the TV volume was too loud in the lobby. The deadbolt on our room door had not been retracted, so the door wasn't really closed when we got there. The room itself was just passable. Breakfast was virtually non-existent: a pot of coffee and a few packets of instant oatmeal. Would not recommend.

It was a last minute booking when Springfield was booked out. It is 60 a night. The room is clean enough. The shower head felt like a

Dirty mattress covers. TV didn’t work. Phone didn’t work. Old and dingy. Won’t stay here again.

The rooms were clean and the bed was comfortable. It seems like the property is treated more like a home storage than a hotel. I really think the cost vs the condition is not comparable - where we could have paid a similar price for a fancier place to stay. We were greeted by an older gentleman (gruff personality and that’s never a problem) but scolded for booking our room online. The reason was they had full rooms the night before and didn’t have time or staff to clean them all. Also when booked on line the room is automatically assigned to the second floor(not sure of the problem with that). I informed him that we get money back from using our app and we use it a lot so it benefits us in the long run. We were then instructed to use the far entrance so as to not make the bell go off. Mind you our room was directly above the office at the top of the stairs - we had to go to the clear end of the parking lot, enter a broken and free to open to the public door, carry our bags the length of the hotel to the room we were assigned. They are older - we did as we were asked. Absolutely no complaints about the room. Breakfast was a box of donuts from Walmart with only two left and coffee - in what appeared to be more like a conference room than an eating area. As far as the parking lot goes - the pool was empty (expected) there is a fenced in area connected to the pool full of chickens - I’ll bet the smell is bad in the heated months. Some rooms appear to be live in residents.